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Depending on your network environment, the HS-2 may not be able to communicate with the
input device. Try to disable VPN and proxy settings.
・
The time of the input device, the time of the HS-2, and the time of the Internet are not
synchronized.
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If you set the clock manually, you may not be able to connect the HS-2 and the input device.
The
problem may be improved by enabling the Automatic time synchronization setting to always set
the clock correctly.
・
If the Chrome settings of your Mac do not allow external connections, you will not be able
to use Chrome(Google)Cast on your Mac.
Follow the steps below to see if external connections are allowed in the Chrome settings.
1. Click the Apple icon at the top left of the screen.
2. Go to [System Environment setting] > [Security and Privacy] > [Firewall].
3. If the firewall is enabled, go to [Firewall Options]. (If the firewall is disabled, skip the next steps).
4. If [Block all external connections] setting is enabled, disable this setting. After saving the setting,
close Chrome and reopen it. Then try again.
5. If [Automatically allow signed software to receive incoming connections] is enabled, do not
include the Google Chrome entry in the list of applications.
6.
If [Automatically allow signed software to receive incoming connections] is disabled, click [+]
button and select Chrome in the application folder.
・
You are logged in to your Chrome browser or ChromeBook as a Guest.
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You need to log in with an account other than Guest.
■
Audio and Video
Q. The image quality is poor. (The image freezes or delays or there is block noise in the image.)
A.
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The radio wave environment may be bad.
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When using the HS-2 in the 2.4GHz band, radio wave interference may occur with microwave
ovens, Bluetooth products, wireless routers, etc. Use the HS-2 in the 5GHz band or keep it away
from interference sources. Do not block the HS-2 or the input device with metal cabinets, walls,
TVs, etc. Obstacles (especially metal) can reduce the quality of communication.
・
Data with a large amount of text information such as an Excel file and a novel is displayed via
MiraCast.
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Due to the nature of the mirroring, block noise may be noticeable when displaying static data. The
block noise may be reduced by displaying a moving object or by changing the radio wave
environment or by reconnecting the HS-2 and the input device.
Q. Video content such as YouTube coming from a computer cannot be played.
A.
We do not guarantee the playback of all video files of all the video streaming sites. Depending on the
video files on the video streaming site, it may not be possible to display the video file. It depends on
the security settings of the device that plays the video or the security settings of the video streaming
site.
Q. Is HDCP supported?
A.
HDCP is not supported. Some video content being input to the HDMI Input from Blu-ray players etc.
may not be displayed. Playing protected content may terminate the mirroring session.
Q. It is not possible to record audio during the mirroring.
A.
It is a specification. Audio sources that can be recorded are the built-in microphone’s audio, the
external microphone’s audio, and the wired input audio. You can change the audio source to be
recorded by changing the microphone settings.
