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FAQ
(Frequently asked questions and answers)
■Cast
▶
General
Q. It is not possible to do the mirroring. The mirroring session is often terminated.
A.
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Try to reconnect the cables (including the AC adapter) or restart the HS-2.
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The problem may be improved by reconnecting or restarting the HS-2 and the input device.
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Wi-Fi is off.
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Go to [Network & Internet] in the Settings menu and turn on Wi-Fi.
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The firewall of the input device is enabled.
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If the firewall is enabled, it may not be possible to connect the HS-2 and the input device.
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MiraCast channel and AP channel may be interfering with each other.
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Change the MiraCast channel from the WLAN channel settings menu. The problem may be
solved by changing the channel.
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The Cast settings of the HS-2 are disabled.
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If the Cast settings are disabled, it is not possible to connect the HS-2 and the input device. Also,
if "Automatic switching" setting in the Cast settings is disabled or if a single screen is displayed,
the video of the second and subsequent devices will not be displayed automatically. In that case,
manually switch the screen and select the video of the device to be displayed.
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The input device is in standby mode.
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The mirroring session may be terminated when the input device is in standby mode.
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Wi-Fi is cut off or signal is weak.
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Check the radio wave environment.
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Sometimes it fails to establish a mirroring connection. / Sometimes a mirroring session is
terminated.
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When using the HS-2 by connecting it to an external AP wirelessly (Wi-Fi), you may fail to
establish a mirroring connection or a mirroring session may be terminated depending on your
environment. The problem may be improved by connecting the HS-2 to an external AP via a
wired LAN.
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It may be improved by updating the Wi-Fi driver of the computer.
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You are trying to do the mirroring using an app other than the Cast app
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If you do the mirroring using an app other than the Cast app (such as Browser app and Settings
app), the mirroring connection will be terminated within dozens of seconds. Do the mirroring
using the Cast app. (The mirroring connection will be maintained when you do the mirroring while
you are sharing your screen using EZT.)The mirroring connection will be maintained when other
app is started while doing the mirroring using the Cast app.
Q. Are there any ports that need to be opened to use each cast?
A.
Port configuration may be required to do the mirroring. Contact the dealer from whom you
purchased the product for further information.
Q. The mirrored video freezes or turns black.
A.
The app may be unstable. The problem may be improved by reconnecting the cast or restarting
the HS-2.
▶MiraCast
Q. It is not possible to do the mirroring via MiraCast.
A.
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The network card driver or graphic card driver of your computer is not the latest version.
