ELK-M1XEP
v2
Installation Manual
Page 22
Troubleshooting Guide
PROBLEM: ElkRP cannot "Find" the M1XEP
POSSIBLE SOLUTIONS:
Verify the M1XEP is powered up and connected to the M1 Control
Wait 1 to 2 minutes after powering up the M1XEP for the initialization process to complete before ElkRP can "Find" the M1XEP
Verify all cable connections and check to see if green LED on the RJ45 connector is blinking, indicating network traffic.
Check the serial baud rate in the M1. This setting can be accessed through the keypad by entering Menu 9- Installation
Programming, Sub-Menu 7-Global System Definitions. Global option G34 should be set to 115200.
Use the JP2 jumper to force the DHCP/IP address setting to known values. For instructions on this process, see page 18.
If the network router is not serving IP addresses, or the M1XEP is set to a static address, use a crossover cable to connect
directly from the PC to the M1XEP. This will require making some changes to the network setup of the PC to allow the PC and
the M1XEP to be in the same subnet.
If there is a router/firewall between the PC and the M1XEP, it must port forward port 2362.
PROBLEM: Cannot connect with ElkRP via Local Network
POSSIBLE SOLUTIONS:
Using ElkRP, click on M1XEP setup, then click "Find" to verify IP address. Highlight the M1XEP and click "Use Selected" If the
M1XEP does not appear on the find screen, refer to the troubleshooting steps above.
The M1XEP and the computer must have IP addresses within the same subnet. Check the IP address of the computer and if
it is in a different subnet than the M1XEP, change the IP address of the computer or use the JP2 jumper to force the M1XEP to
DHCP mode. For instructions on this process, see page 18.
If there is a router/firewall between the PC and M1XEP, it must port forward port 2601. For M1XEP firmware updates, port 21
must also be port forwarded through the router.
PROBLEM: Cannot connect with ElkRP via Internet/WAN
POSSIBLE SOLUTIONS:
Ensure that a connection can be established on the local network.
Verify router settings- the router must port forward port 2601. For M1XEP firmware updates, port 21 must also be port forwarded
through the router.
If using a DDNS service, any changes to the “dynamic” name may require time to propagate through the entire internet system.
Depending on the service, this could even take 1 or 2 days
PROBLEM: M1XEP will not send emails
POSSIBLE SOLUTIONS:
Verify "From" address is valid
Verify Mail server URL/IP address and Port. Check www.elkproducts.com for information on supported and tested email
services.
If server requires logon, verify the username and password.
Verify Primary and Secondary DNS servers are entered correctly on the TCP/IP tab of the M1 XEP setup
Verify the Rule to send email is written correctly.
Verify that ElkRP is disconnected when the triggering event occurs.
Summary of Contents for ELK-M1XEP
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