Electro-Voice Telex RE-1, Operating Instructions Manual

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Cus tomer Service
9-1
S
ection
9
CUS TOMER SER VICE IN FOR MA TION
If your re ceiver or transmitter should need ser vicing un der the warranty, please contact:
North America
Cus tomer Ser vice De part ment
TELEX COM MU NI CA TIONS, INC.
8601 East Cornhusker High way,
Lincoln, Ne braska 68507-9702 U.S.A.
Phone: (402) 467-5321
All claims of de fect or
short age
should be sent to the above ad dress. When re turning
items for ser vice, you must pro vide date and proof of pur chase, such as a copy of the
sales re ceipt, to establish war ranty. A let ter should be in cluded outlining all symptoms
and claimed de fects. In formation on how the equip ment was in stalled and used is very
helpful. Please in clude your phone num ber and re turn ad dress in case our ser vice tech -
nicians need to con tact you.
Units that have been mod ified can not be ac cepted for re pair.
Include all in formation re quested by the Service De partment. Then pack the unit as fol lows:
Check the unit to see that all parts and screws are in place. Then wrap it in heavy pa per
or put it in a plas tic bag. If the original car ton is not avail able, place the unit in a strong
carton that is at least six inches big ger in all three di mensions than the unit. Fill the
carton equally around the unit with re silient pack ing ma terial (shredded pa per, foam,
etc.). Seal it with gummed pa per tape, tie it with a strong cord, and ship it by prepaid
express, United Par cel Ser vice or in sured par cel post to the Telex Ser vice De partment.
It is very im portant that the ship ment be well-packed and fully in sured. Dam age claims
must be set tled be tween you and the carrier and this can de lay re pair and return of the
unit to you.
Telex re serves the right to make changes in design and im provement on its prod uct
without as suming any ob ligation to in stall the same on any of its prod ucts pre viously
manufactured. Fur ther Telex re serves the right to ship new and/or im proved prod ucts
which are sim ilar to the form, fit and func tion of prod ucts orig inally or dered.
For other office lo cations see www.electrovoice.com
Eu rope
Telex EVI Au dio GmBH
Hirschberger Ring 45
D-94315 Straubing
Ger many
Tel: +49 (0) 9421 706 0
Fax: +49 (0) 9421 706 350
Tech ni cal As sis tance: 800-392-3497
(
U.S. and Can ada only)