10
Customer Service and Support
Technical Assistance
You can send e-mail to
k3support@ele craft.com
and we will respond quickly
–
typically the same day
Monday through Friday. If you need replacement parts, send an e-mail to
. T elephone
assistance is available from 9 A.M. to 5 P.M. Pacific time (weekdays only) at 831-662-8345. Please use e-mail
rather than calling when possible since this gives us a written record of the details of your problem and allows us
to handle a larger number of requests each day.
Repair / Alignment Service
If necessary, you may return your Elecraft product to us for repair or alignment. (Note: We offer unlimited email
and phone support, so please try that route first as we can usually help you find the problem quickly.)
IMPO RTANT: You must contact Ele craft before mailing your product
to obtain authorization for the
return, what address to ship it to and current information on repair fees and turn around times. (Frequently we
can determine the cause of your problem and save you the trouble of shipping it back to us.) Our repair location
is different from our factory location in Aptos. We will give you the address to ship your kit to at the time of
repair authorization.
Packages shipped to Aptos without authorization will incur an additional shipping charge
for reshipm ent from Aptos to our repair depot
.
Elecraft 1-Year Limited Warranty
This warranty is effective as of the date of first consumer purchase. It covers both our kits and fully
assembled products. For kits, before requesting warranty service, you should fully complete the assembly,
carefully following all instructions in the manual.
What is cove re d:
During the first year after date of purchase (or if shipped from factory, date product is
shipped to customer), Elecraft will replace defective or missing parts free of charge (post-paid). We will
also correct any malfunction to kits or assembled units caused by defective parts and materials. Purchaser
pays inbound shipping to us for warranty repair, we pay shipping to return the repaired equipment to you
by UPS ground service or equivalent to the continental USA and Canada. Alaska, Hawaii and outside U.S.
and Canada actual return shipping cost paid by owner.
What is not cove re d:
T his warranty does not cover correction of kit assembly errors. It also does not
cover misalignment; repair of damage caused by misuse, negligence, or builder modifications; or any
performance malfunctions involving non-Elecraft accessory equipment. The use of acid-core solder, water-
soluble flux solder, or any corrosive or conductive flux or solvent will void this warranty in its entirety.
Also not covered is reimbursement for loss of use, inconvenience, customer assembly or alignment time,
or cost of unauthorized service.
Limitation of incidental or conse quential damages:
This warranty does not extend to non-Elecraft
equipment or components used in conjunction with our products.
Any such repair or replacement is the
responsibility of the custom er. Elecraft will not be liable for any special, indirect, incidental or
consequential damages, including but not lim ited to any loss of business or profits.
Summary of Contents for K3
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