38
4 Maintenance
troubleshooting
problem
possible causes
solutions
the drive emits audible
signals when moving.
if the emergency battery is installed, the
audible signals indicate an interruption in the
power supply.
Make sure that the product is connected
to the power supply.
the buzzer was activated for all movements.
Deactivate the buzzer.
the drive has detected excessive torque due
to an obstacle in the path of the sash and per-
forms a manoeuvre to clear the obstacle. this
is indicated by audible signals.
once this release manoeuvre is
complete, the drive returns to normal
operation.
the wireless transmitter is
not working.
the battery of the wireless transmitter is dead.
change the battery of the wireless
transmitter.
Please be sure to recycle used batteries.
the drive is not equipped with an emergency
battery and there is no 230 V power supply.
switch the power supply back on and
insert an emergency battery (optional).
consider inserting an emergency battery
if this occurs too often.
the wireless transmitter has not been pro-
grammed.
see chapter “commissioning: program-
ming the io wall transmitter”, page 20.
the power supply to the drive via the power
supply is interrupted and the emergency bat-
tery is empty, not connected to the drive or
damaged.
check the presence of the mains voltage,
the connection of the battery and its
state of charge.
The emergency battery must be recognised
by the drive to be functional. It can only be
recognised when mains voltage is present.
If the battery is connected without mains
voltage applied, it will not function. The bat-
tery becomes functional when the mains
voltage has been re-applied at least once.
the wireless transmitter is deactivated (oFF).
activate the wireless transmitter (on).
the folding shutter hits
hard when it reaches the
wall.
there are no shock absorbers
behind the shutter.
attach the stops provided for this
purpose.
the shutter is deformed
by the force of the rotating
arm.
the closing force is too strong.
set the closing force.
the divisible stop is incorrectly positioned.
correct the position of the divisible stop.
shutter opening is activated
and stops again imme-
diately
the sash priority is incorrectly configured.
reset the priority of the sashes.
opening is blocked by the bolt.
open the bolt.
the cranked belt of the sash is too flexible.
install a brace to prevent unwanted move-
ment between the shutter and the belt.
the sash with cover strip
is covered by the second
sash.
the sash priority is incorrectly configured.
reset the priority of the sashes.
the direction of rotation is incorrectly config-
ured.
reverse the direction of rotation.
the folding shutter closes
on the ‘open’ command
and vice versa.
the settings are incorrect.
perform a reset.
the sashes overlap.
the settings are incorrect.
perform a reset.
the folding shutter
squeaks.
the rollers no longer move correctly in the
sliding guides.
lightly lubricate the inside of the sliding
guides.
