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EFOY Pro 800 Pro 800 Duo Pro 2400 Pro 2400 Duo, Manual

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EFOY Pro 800 Pro 800 Duo Pro 2400 Pro 2400 Duo Manual Download Page 71

Troubleshooting 

 

 

 

Page 71 

 

7

 

Troubleshooting 

 

Safety 

 

 

WARNING! 

 

Do not open the EFOY Pro fuel cell! Unauthorized opening of the EFOY Pro 
fuel cell interferes with safe operation of the device and nullifies the war-
ranty and guarantee. The EFOY Pro fuel cell does not contain any parts 
that you can maintain or repair yourself. 
If you cannot resolve an error using these instructions, please contact the 
sales partner from whom you purchased the device, or contact our ser-
vice hotline directly. 

 

Contact details 

Headquarters 
SFC Energy AG 
Eugen-Saenger-Ring 7 
85649 Brunnthal 
Germany 
Hotline:     +49 89 / 673 592 555 
Freecall:  00800 / 732 762 78*  
eMail:     service

@

sfc.com 

Web: 

   www.efoy-pro.com 

 

*Calls can be placed free of charge from the landline from: Germany, Belgium, Den-
mark, France, Great Britain, Italy, the Netherlands, Norway, Austria, Sweden, Swit-
zerland and Spain. 

 

Summary of Contents for Pro 800 Pro 800 Duo Pro 2400 Pro 2400 Duo

Page 1: ...n 13 Standard equipment 13 Connections 14 Specifications 16 4 Installation 19 Installation space requirements 19 Mounting the fuel cell 22 Connecting the off heat duct 23 Connecting the exhaust hose 2...

Page 2: ...atic 60 5 5 2 Manual On 61 5 5 3 Manual Off 62 5 5 4 External control 63 5 5 5 Remote On Off 64 5 5 6 Hybrid 65 Automatic antifreeze feature 66 Shutdown 67 5 7 1 Switching off the fuel cell 67 5 7 2 D...

Page 3: ...sories 79 Data interface functionality 79 Communication Protocols 81 8 2 1 Modbus RTU 81 8 2 2 SIO Plain text 93 GSM modem 94 Fuel cartridge sensor FS1 95 Cluster controller CC1 96 DuoCartSwitch DCS 1...

Page 4: ...ributor in case you have questions about installa tion or operation Copyright by SFC Energy AG 2018 All rights reserved Subject to change without notice Contact details Headquarters SFC Energy AG Euge...

Page 5: ...isk of death or serious physical injury WARNING Indicates a potentially hazardous situation which if not avoided poses a medium risk of death or serious physical injury CAUTION Indicates a hazardous s...

Page 6: ...accessories only EFOY Pro fuel cells and EFOY fuel cartridges must not be stored at tem peratures over 50 C 122 F and must not be operated at tempera tures over 50 C 122 F Protect from heat and direc...

Page 7: ...plosive atmos pheres CAUTION The EFOY Pro fuel cell is not water tight Ensure that no water can enter the fuel cell CAUTION Improper use or improper connection to other electrical equipment may lead t...

Page 8: ...he skin Inhaling and swallowing methanol or allowing it to come into contact with your skin carries a serious risk of irreversible damage Call a doctor immediately if you have direct physical contact...

Page 9: ...ording to the technical specifications for stationary and mobile operation in vehicles see chapter 3 3 Specifi cations on page 16 The devices must only be operated with original EFOY fuel cartridges D...

Page 10: ...struction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful...

Page 11: ...he basic requirements of IEC 62282 5 and have been awarded the seal of approval for product safety This product is intended and certified for Canada and the USA The product was voluntarily tested acco...

Page 12: ...The contact details are provided in chapter 1 2 Contact de tails on page 4 WARNING Plastic wrapping and cardboard boxes pose a risk of suffocation Please keep all packaging out of reach of children F...

Page 13: ...Pro 1 151 903 014 Off heat bow 1 151 904 001 Off heat tube 1 151 903 013 External face plate 1 151 903 025 Screw Set for off heat duct 1 150 903 001 EFOY service fluid 1 151 906 034 Charge line CL4 1...

Page 14: ...nnection for exhaust hose and fill opening for EFOY service fluid 7 Connector 1 for EFOY fuel cartridge 7 Connector 2 for EFOY fuel cartridge Only in model Duo 8 Cooling inlet reverse 9 Warm air outle...

Page 15: ...ration Page 15 Data Interface Pin Description 1 DuoCartSwitch DCS1 2 RS232 RxD Receive Data 3 RS232 TxD Transmit Data 4 GND Ground 5 Battery 6 Fuel Cartridge Sensor FS1 7 Remote On 8 M S Master Slave...

Page 16: ...lds for automatic battery charging at 12 V 24 V 3 On 12 3 V 24 6 V Off 14 2V 28 4 V Required starting volt age at 12 V 24 V 9 V 18 5 V Max battery voltage at 12 V 24 V 16 V 30 5 V Anti freeze mode up...

Page 17: ...on along the direct axis Permanent 35 Temporary 10 minutes 45 Inclination along the quad rature axis Permanent 20 Operating temperature 1 20 C to 50 C 4 F to 122 F Starting temperature 3 C to 50 C 37...

Page 18: ...M28 only with M28 adapter MT60 Volume 5 liters 1 32 gallons 10 liters 2 64 gallons 28 liters 7 4 gallons 60 liters 15 8 gallons Weight 4 3 kg 9 5 lbs 8 4 kg 18 5 lbs 23 4 kg 51 6 lbs 55 0 kg 121 0 lb...

Page 19: ...ted operating temperature range for the device is 20 C to 50 C 4 F to 122 F CAUTION If the temperatures in the installation space exceed 50 C 122 F the EFOY Pro fuel cell will shut down and not produc...

Page 20: ...more Use the off heat duct to conduct the off heat out of the installation space see chapter 4 3 Connecting the off heat duct on page 23 The air openings of the installation space need to be protecte...

Page 21: ...itioning the fuel cartridge Max 70 cm 27 6 in When positioning the fuel cartridge en sure that it is within reach of the fuel cartridge connection The connection hose is 70 cm 27 6 in long and must no...

Page 22: ...tion Use suitable screws and dowels if necessary to ensure that the mounting plate will remain in place even if significant force is applied to it for example in the event of an accident 3 Place the d...

Page 23: ...he installation space to the outside sideways or downwards in a 10 cm 3 95 in duct The supply air side must not be guided by a duct to ensure that the installation space is well ventilated 1 Sink the...

Page 24: ...you do not cut through any load bearing parts of the vehicle For more information con tact your vehicle manufacturer 6 Feed the off heat tube through the duct opening You may shorten the tube if nece...

Page 25: ...60 C 140 F during op eration This constitutes a scalding hazard The exhaust gases may con tain substances that are harmful to health Avoid inhaling exhaust gases directly or for extended periods The...

Page 26: ...5 cm 5 9 in Cut the end of the hose diagonally to prevent drop formation The exhaust hose must not be damaged or replaced by another hose Take precautions to prevent the exhaust hose from freezing in...

Page 27: ...outlet for the off heat flow Do not place any other objects in front of the inlet or outlet for the off heat flow Observe the instructions for positioning the fuel cartridge on page 21 Secure the fue...

Page 28: ...ufficient insulation and adequate proof voltage and the connectors must be scoop proof The laying of un insu lated cables and pins is not permitted INFO Use the cable harness supplied to connect the d...

Page 29: ...on page 43 or using a computer see the user manual for the in terface adapter The settings and parameters for LiFePO4 batteries can be found in chap ter 5 2 5 Expert menu on page 43 To protect the bat...

Page 30: ...ection diagram EFOY fuel cartridge EFOY Pro Series Battery Load 1 EFOY Pro fuel cell 2 Connecting line to EFOY Pro fuel cell 3 Extension cable sense line 8m 26ft optional accessories 4 Battery protect...

Page 31: ...be combined with other energy sources which then charge the battery together The EFOY Pro is often used in combination with a photovoltaic system INFO In the case of a combination with other energy so...

Page 32: ...NFO Ensure that there is sufficient space for the electrical components behind the opening 1 Operating panel 2 Opening 3 Screws 4 Frame 1 Use the drilling and sawing templates provided for flush mount...

Page 33: ...nnect the operating panel to the data line DL2 supplied 4 Securely attach the surface mount housing to the mounting surface with a suitable detachable connection e g Velcro strip 5 Insert the data lin...

Page 34: ...s 1 Button 2 Green LED 3 Yellow LED 4 Red LED Button ac tion Result Starting state Resulting state Push briefly 0 5s Reset On Off or Automatic Automatic Push longer 3s Switch On Off On or Auto matic O...

Page 35: ...s and LEDs on the operating panel have the following functions 1 Switch EFOY Pro fuel cell on off 2 menu Display the main menu 3 Scroll back one level in the menu 4 Scroll up one line in the display 5...

Page 36: ...ol function must be enabled see chap ter 5 5 4 External control on page 63 If this is not enabled a padlock symbol appears If the external control is switched on an open padlock appears at the bottom...

Page 37: ...ection Selecting a fuel cartridge After connecting the operating panel for the first time and selecting the language you are prompted to enable the installed fuel cartridge Depending on whether you ar...

Page 38: ...n of the device an info screen appears after switching the device on Use to access the operating mode Press menu to access the main menu Press to access the system information The first line indicates...

Page 39: ...Pro fuel cell remains in standby mode and monitors the battery Shutdown proce dure The EFOY Pro fuel cell shuts down charging mode To protect the components in the device this procedure may take seve...

Page 40: ...f 0 0 A is displayed when this occurs System information Press to display the lower screen area The second screen displays information about the duration of charging cycles in different modes Aut Aver...

Page 41: ...options in the main menu Operating mode For a detailed description see chapter 5 5 Operating modes on page 60 Fuel cartridge 1 Select the connected fuel cartridge 2 Press ok to confirm your selection...

Page 42: ...ess to select the language 2 Press ok to confirm the language selec tion Reset The reset function allows you to restart the EFOY Pro fuel cell Press ok to confirm the restart Press to cancel the resta...

Page 43: ...ttery data sheets from the manufacturers permitted battery values Press and hold ok and menu at the same time for 2 seconds The expert menu appears Press to select a submenu Press ok to access the sel...

Page 44: ...wn on the Info screen CAUTION Incorrectly set battery type may damage the battery This may nullify your warranty Only use the precise values permitted for the battery parameters and battery protection...

Page 45: ...e Altitude up to Hybrid Factory defaults CAUTION Incorrectly set operating parameters may damage the device This may nullify your warranty Only use the precise values permitted for the battery paramet...

Page 46: ...age and charges the battery operating mode au tomatic Setting too high a value for the switch on voltage results in frequent starting of the EFOY Pro fuel cell Setting too low a value for the switch o...

Page 47: ...by various factors like de fective batteries Min charge time The EFOY Pro fuel cell calculates the average du ration of a charging cycle If this duration drops below the present value it indicates th...

Page 48: ...switch off current or the absorption time must reach the set value Permitted value ranges for lead batteries 12 V ID Factory defaults Min Max User de fined value Switch on voltage 18 12 3 V 11 0 V 13...

Page 49: ...Min charge time 89 30 min 30 min 180 min Max charge time 77 48 h 2 h 120 h Altitude up to 24 1500 m 0 m 2000 m Permitted value ranges for lead batteries 24 V ID Factory defaults Min Max User de fined...

Page 50: ...in Min charge time 89 30 min 30 min 180 min Max charge time 77 48 h 2 h 120 h Altitude up to 24 1500 m 0 m 2000 m Permitted value ranges for EFOY GO 12 V ID Factory defaults Min Max User de fined valu...

Page 51: ...ltage reaches 13 2 V 26 4 V If the battery protection is activated the standard switch off criteria are ignored The battery protection function provides deep discharge protection for the battery even...

Page 52: ...FePO4 batteries Battery protection 12 V 48 11 0 V 10 5 V 12 5 V Battery protection 24 V 81 22 0 V 21 0 V 25 0 V Permitted value ranges for EFOY GO Battery protection 14 11 2 V 10 5 V 12 5 V INFO Pleas...

Page 53: ...this user manual in chapter 8 2 Com munication Protocols on page 81 Factory defaults This option allows you to undo all the settings made in the expert menu Press ok to confirm or to cancel Remote con...

Page 54: ...operating panel The fuel cartridge can be changed while the device is in operation EFOY fuel cartridges are intended for single use only and cannot be re filled WARNING Use only original EFOY fuel car...

Page 55: ...idge holder with the con nector facing upwards Exception M28 fuel cartridge see Connecting the M28 fuel cartridge on page 56 2 Fasten the belt on the fuel cartridge holder 3 Do not remove the child pr...

Page 56: ...only be connected using the optional M28 adapter For use in vehicles an appropriate fastening has to be used The installa tion as well as the safety related inspection has to be done by the user The M...

Page 57: ...led in upright position The installation as well as the safety related inspection has to be done by the user Removing the fuel cartridge 1 Unscrew the fuel cartridge connector from the empty EFOY fuel...

Page 58: ...l car tridge disable the fuel gauge by selecting Disable fuel gauge in the menu 1 Select an active fuel cartridge to edit it directly 2 Press ok to confirm your selection You can select the following...

Page 59: ...el cartridge is to be used at the connector The associated fuel cartridge is displayed at the highest level of the menu DuoCartSwitch A DuoCartSwitch is to be used at the con nector A detailed descrip...

Page 60: ...0 minutes It only reaches its full rated output after this phase During normal operation the EFOY Pro fuel cell briefly interrupts power generation several times each hour A charging current of 0 0 A...

Page 61: ...hreshold the EFOY Pro fuel cell will switch into automatic mode Please note The EFOY Pro fuel cell can only start if it is connected to an intact battery and a filled fuel cartridge The EFOY Pro fuel...

Page 62: ...battery during the shutdown procedure INFO The battery protection and automatic antifreeze functions remain active after the device is switched off 1 Press on the operating panel or select Operating...

Page 63: ...operating mode 3 Press ok to confirm your selection An open padlock is displayed at the bottom right of the display If the controller now receives an external signal e g on Pin 7 Data Inferface RC Rem...

Page 64: ...y The EFOY Pro will starting charging regardless of the switch on voltage and will charge the batteries until the set switch off parameters are reached INFO If you have not enabled external control a...

Page 65: ...been reached After the charging cycle the EFOY Pro will switch again into automatic mode In the case of a software command the charging cycle can be stopped by sending the SIO command REMOTE OFF or v...

Page 66: ...the battery continuously in full and part load mode as a constant voltage CV charger Automatic antifreeze feature The device has an intelligent automatic antifreeze feature This operating status swit...

Page 67: ...e is shown on the display Do not dis connect the fuel cartridge or battery during the shutdown procedure 5 7 2 Detaching the charge line and data line Disconnect the charge line and data line for the...

Page 68: ...OY Pro fuel cell in a cool place but at a temperature over 1 C 34 F See also storage temperature in chapter 3 3 Specifica tions on page 16 If the EFOY Pro fuel cell is exposed to temperatures below 0...

Page 69: ...e 16 If the EFOY Pro fuel cell is exposed to temperatures below 0 C 32 F without connected batteries and sufficiently filled fuel cartridges it must be defrosted for approximately 24 hours at room tem...

Page 70: ...contact your service partner or go to www efoy pro com Freecall 00800 732 762 78 Hotline 49 89 673 592 555 service sfc com Calls can be placed free of charge from the landline from Germany Belgium Den...

Page 71: ...f you cannot resolve an error using these instructions please contact the sales partner from whom you purchased the device or contact our ser vice hotline directly Contact details Headquarters SFC Ene...

Page 72: ...are provided in chapter 1 2 Contact de tails on page 4 A restart is required If the error occurs again please contact EFOY hot line or hotline sfc com Press OK for restart 13 14 17 70 73 75 80 84 Sele...

Page 73: ...vice fluid on page 77 Interruption Cooling insufficient Please check installation and air supply 32 The cooling air is insufficient or the ambient air is too warm Please check whether the room in whic...

Page 74: ...ct fuel cartridge connection shake cartridge firmly and reconnect Restart device at most 2 times Press OK for restart 72 Check the fuel cartridge connection and if necessary check for any contaminatio...

Page 75: ...meas ured charging cycles which were too short This is an indication of a defective too old or too small bat tery The battery parameters may also need to be reviewed Please refer to chapter 3 3 Specif...

Page 76: ...ee chapter 4 6 Electrical connections on page 28 Connect a charged battery in or der to start the device Short circuit has occurred Ensure that the polarity of the charge line is correct Switch off th...

Page 77: ...ell with more than one bottle of EFOY service fluid at a time Use original EFOY service fluid only Switch off the EFOY Pro fuel cell before refilling with EFOY service fluid Disconnect the charge line...

Page 78: ...EFOY Pro fuel cell 7 When you have finished filling the de vice press ok The message is deleted and the EFOY Pro fuel cell returns to its previous operating status e g automatic mode 8 Be sure to orde...

Page 79: ...sensor FS1 Cluster controller CC1 DuoCartSwitch DCS1 CAUTION The data interface cannot be connected directly to a computer The inter face adapter is required for this Connecting the EFOY Pro fuel cell...

Page 80: ...e interface adapter IA1 is used to con nect the EFOY Pro to a computer or modem via the COM connection The USB adapter enables you to connect the interface adapter to the USB connection if no COM conn...

Page 81: ...me time for 2 seconds The expert menu appears 2 Press to select a submenu Communica tion and press ok to access 3 Press to select one of the following communication protocols o SIO plain text o MODBUS...

Page 82: ...Display in Operating panel OP2 9600 8 E 1 Standard 9600 8 O 1 9600 8 N 2 9600 8 N 1 Baud rate 9600 9600 9600 9600 Data bits 8 8 8 8 Parity Even Parity Odd Parity No Parity No Parity Stop bits 1 1 2 1...

Page 83: ...communication net work Make sure that every MODBUS address in an RS 485 network is only given once If one address is given to several components the network can be disturbed Via Operating panel OP2 1...

Page 84: ...ion for decoding RTC types e g system time and date struct unsigned long second 6 seconds 0 to 59 unsigned long minute 6 minutes 0 to 59 unsigned long month 4 month 1 to 12 unsigned long hour 5 hour 0...

Page 85: ...30021 Uzell Internal voltage mV 0 1 UINT32 30023 ULF1 Internal voltage V 0 001 UINT16 30024 Uref Internal voltage V 0 001 UINT16 30025 Ubb Internal voltage V 0 001 UINT16 30026 IntSteiU Internal valu...

Page 86: ...3 Hybrid 4 Ext Control 5 Transport lock UINT16 30708 Status Operation state 1 Standby 2 Start phase 3 Charging mode 4 Shutdown procedure 5 Antifreeze 6 Batteriy protection 7 Error 8 Interruption 9 Res...

Page 87: ...1 Fill level cartridge port 1 l 0 001 INT32 30727 Cart11 Fill level cartridge port 1 1 l 0 001 INT32 30729 Cart12 Fill level cartridge port 1 2 l 0 001 INT32 30731 Cart2 Fill level cartridge port 2 l...

Page 88: ...98 Modbus Config Set Modbus communication settings 0 9600 8 E 1 1 9600 8 O 1 2 9600 8 N 2 3 9600 8 N 1 INT16 42000 Reset Restart the fuel cell 0xBEAF INT16 42002 Factory Defaults Set all parameters to...

Page 89: ...1 Configuration of car tridge port 1 1 DCS 0 disabled 1 M5 2 M10 3 M28 INT16 41004 Cartridge Port 11 Configuration of car tridge port 1 1 1 M5 2 M10 3 M28 INT16 41006 Cartridge Port 12 Configuration o...

Page 90: ...0 lead acid 1 lead gel 2 AGM 3 LiFePO4 INT16 41022 External Control Software lock for exter nal control 0 Unlocked 1 Locked INT16 41024 Battery Protect Battery protection mode active 0 Off 1 Active I...

Page 91: ...tage hybrid of lead type bat teries 12V 14700 mV 13500 mV 15500 mV 24 V lead 21 Switch on voltage of lead type batteries 24V 24600 mV 22000 mV 26000 mV 24 V lead 22 Switch off voltage of lead type bat...

Page 92: ...lls 29200 mV 27600 mV 31000 mV EFOY GO 3 Max output time EFOY GO 24 h 2 h 120 h EFOY GO 14 Battery protection of EFOY GO 11200 mV 10500 mV 12500 mV EFOY GO 15 Charge voltage hybrid of EFOY GO 14400 mV...

Page 93: ...on parameter HYBRID Switch the device from automatic into hybrid mode for 15s LANGUAGE Set language in Operating panel OP2 LIMITS Show min and max values of operation parameters LOCKED Lock control co...

Page 94: ...ed to use such a solution for autono mous operation of the EFOY Pro Functions Notification if errors occur Notification if fuel cartridge falls below the reserve with optional fuel cartridge sensor FS...

Page 95: ...drops be low the position of the sensor This early warning gives the user time to change the cartridge before it is completely empty The fuel cartridge sensor FS1 may also be used with fuel cartridge...

Page 96: ...rface splitter The cluster controller splits the data inter face and provides two sockets to connect the interface adapter and the fuel cartridge sensor together INFO A power supply is not available a...

Page 97: ...t on the CC1 which means that the charging mode can be started The same function can also be enabled via the computer interface If the device is in Remote Control mode RC Remote Control appears at the...

Page 98: ...tor of the EFOY Pro on the DuoCartSwitch 2 Connect one DuoCartSwitch via a Port Doubler to each RJ45 plug of the EFOY Pro A Remote Control plug B Data Interface plug CAUTION Only connect one DuoCartSw...

Page 99: ...Appendix Page 99 9 Appendix U I and U P characteristic Characteristics valid at 12 V nominal voltage and battery parameter factory settings of AGM lead acid and lead gel batteries...

Page 100: ...Appendix Page 100 Output power characteristic Copyright by SFC Energy AG 2018 V 1803...

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