— 9 —
WARNING: Turn off the appliance, unplug and let cool for at least 10 minutes before attempting to
service. Only a qualified professional should attempt to service or repair the appliance.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Simulated Flame
Effect is dim or not
present
1. Dimmer control button is set too
low.
2. LED strip not functioning.
3. “Flame wand” has come loose from
bracket.
4. “Flame wand” motor is not
functioning.
1. Push flame button to increase light.
2.Contact the customer service center.
3. Remove screws holding back panel in
place and remove back panel. Secure end of
“Flame wand” back into the support bracket.
4.Contact the customer service center
The appliance turns
on and will not turn
back on
1. The overheat protection device in
the appliance has been triggered.
2. House circuit breaker has been
tripped.
1. Turn all controls off, unplug the appliance,
allow the insert to cool down for at least 10
minutes, and then plug in and restart.
2. Reset house circuit breaker.
The appliance does
not turn on when
the button is
pushed to “ON”.
The overheat protection device in the
appliance has been triggered.
1.Turn all controls off, unplug the appliance,
allow the insert to cool down for at least 10
minutes, and then plug in and restart.
Remote control
does not work.
1. Low batteries.
2. The remote control signal cannot
be received.
1.Change the remote battery.
2.Operate remote transmitter at a slow
measured pace.Press the remote control
buttons with an even motion and gentle
pressure.
3.Repeatedly pressing buttons in rapid
succession may cause the transmitter to
malfunction.
4.Stand closer to your fireplace.
5.Remove objects that may block your remote
control's ability to communicate with your
fireplace.
NOTE: If you experience difficulties, please do not return this product to store. Any missing parts,
hardware or assembly problems, Please contact the customer service center.
6. TROUBLESHOOTING GUIDE
Summary of Contents for ZHX-23-040
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