TP-00347-01
81
Troubleshooting Checks
Errors Displayed on Operator Control Panel (OCP)
ISSUE
SOLUTION
"!" in library operator panel
inventory display
Export the tape cartridge marked with an "!" in the inventory.
The tape cartridge is either damaged, incompatible with the
tape drive, or the wrong type for the attempted operation.
To find the compatible tape cartridges for your library, see
"Use and Care of Tape Cartridges" on page 29
There is an error code on the
LCD
Look up the error code, try to resolve the failure, and cycle the
power. See
Media
ISSUE
SOLUTION
Cleaning or data tape
incompatible with drive.
Make sure you are using data and cleaning tapes that are
compatible with the drive and model of your library.
The library automatically unloads incompatible tapes, the
<Media Attention> LED flashes, and an exclamation mark (!) is
displayed in the inventory display for the indicated slot
number.
Export the media in order to clear the state.
Cannot write to or read from
tape.
Make sure that the tape is write enabled (move the
write-protect switch to the enabled position).
Make sure you have the appropriate data tape for your library
model.
Make sure you are using an Ultrium tape that has not been
degaussed. Do not degauss Ultrium tapes.
Make sure that the tape has not been exposed to harsh
environmental or electrical conditions and is not physically
damaged in any way.
Many backup applications do not read or write to tapes that
were created using a different backup application. In this case,
perform an erase, format, or label operation on the tape.
Make sure you understand any data protection or overwrite
protection schemes that your backup application may be
using, which could prevent you from writing to a given tape.
Retry the operation with a different, known good tape.
Clean the tape drive using:
- OCP, see
- RMU, see
Summary of Contents for 24Q
Page 1: ...24Q Ark Tape Library 48Q Ark Tape Library Setup and User s Guide ...
Page 37: ...TP 00347 01 37 Operator Control Panel OCP Main Menu Main Menu ...
Page 38: ...38 TP 00347 01 Chapter 4 Operation Information Menu Information Menu 1 of 2 ...
Page 39: ...TP 00347 01 39 Operator Control Panel OCP Information Menu 2 of 2 ...
Page 40: ...40 TP 00347 01 Chapter 4 Operation Commands Menu Commands Menu ...
Page 41: ...TP 00347 01 41 Operator Control Panel OCP Configuration Menu Configuration Menu ...
Page 42: ...42 TP 00347 01 Chapter 4 Operation Service Menu Service Menu 1 of 2 ...
Page 43: ...TP 00347 01 43 Operator Control Panel OCP Service Menu 2 of 2 ...
Page 70: ...70 TP 00347 01 Chapter 4 Operation ...
Page 106: ...106 TP 00347 01 Chapter 7 Specifications ...
Page 110: ...110 TP 00347 01 Chapter 8 Regulatory Information ...
Page 111: ......
Page 112: ...TP 00347 01 ...