Edimax BR-6476AC, User Manual

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IV-3. Troubleshooting
If you are experiencing problems with your BR-6476AC, please check below
before contacting your dealer of purchase for help.
If you are experiencing problems immediately after a firmware
upgrade, please contact your dealer of purchase for help.
1.
The System LED does not light up.
a. Make sure that the Router Adapter is properly plugged into a power outlet.
b. Make sure the power outlet is active (working) by plugging another electric
device into it.
c. Re-plug the Router Adapter to the power outlet. If the system LED is still
failed to light up, contact your local dealer for technical support.
2.
The WAN LED does not light up.
a. Make sure that the Ethernet cable (RJ-45) is properly connected to the
Router Adapter’s Ethernet port.
b. Make sure that the other end of the Ethernet cable (RJ-45) is properly
connected to the computer LAN card or to you Cable/xDSL Ethernet port.
c. Make sure your computer LAN card is properly installed and configured.
d. Make sure your Cable/xDSL broadband access is working and configured
correctly.
e. Contact your local dealer for technical support if the Ethernet LED is still
failed to light up after the above procedures.
3.
I can’t access the Internet.
f. Ensure that all cables are connected properly. Try a different Ethernet
cable.
g. Check if you can access the web based configuration interface. If not,
please ensure your computer is set to use a dynamic IP address. Refer to
the user manual for guidance if you are unsure how to do this.
h. Login to the web based configuration interface and go to Internet > WAN
Setup and check that the connection type is correct. If you are unsure
which internet connection type you have, please contact your Internet
Service Provider (ISP).
i. Connect your computer directly to your modem and check if you can access
the internet. If you can’t, please contact your Internet service provider for
assistance.