Edgetech 3200-XS, User Manual

Page: 9 / 74

ix
Returned Material Authorization
Prior to returning any equipment to EdgeTech a Returned Material Authorization (RMA)
number must be obtained. The RMA will help us identify your equipment when it arrives at
our receiving dock and track the equipment while it is at our facility. The material should be
shipped to the address provided in Customer Service on page x. Please refer to the RMA
number on all documents and correspondence as well.
All returned material must be shipped prepaid. Freight collect shipments will not be
accepted.
The following steps apply only to material being returned from outside the Continental
United States. Follow them carefully to prevent delays and additional costs.
1.
All shipments must be accompanied by three copies of your proforma invoice, showing
the value of the material and the reason for its return, if the reason is for repair, it must
be clearly stated in order to come through customs faster and without duties being
charged. Whenever possible, please send copies of original export shipping
documents with the consignment.
2.
If the value of the equipment is over $1000, the following Shipper's oath must be sent
with the invoice. This oath can be typed on the invoice, or on a separate letterhead.
"I, ______________________________, declare that the articles herein specified are
the growth, produce, or manufacture of the United States; that they were exported
from the United States from the port of _____________________, on or about
_______________; that they are returned without having been advanced in value or
improved in condition by any process of manufacture or any other means; and that no
drawback, or allowance has been paid or admitted hereof."
Signed ______________________________
3.
If there is more than one item per consignment, a packing list must accompany the
shipment. It is acceptable to combine the proforma invoice and packing list as long as
the contents of each carton are clearly numbered and identified on the invoice.
4.
Small items can be shipped prepaid directly to EdgeTech by FedEx, DHL, UPS,
Airborne, etc.
5.
If the equipment is the property of EdgeTech (formerly EG&G Marine Instruments
Division) please insure for full value.
6.
Fax one invoice, packing list, and a copy of the airway bill to EdgeTech upon shipment.