Edgetech 3200-XS, User Manual

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Software Service Agreement
EdgeTech provides software services free of charge for one year following the purchase of
an EdgeTech system. A Software Service Agreement (SSA), which is available for an
annual fee, covers these services after the first year. The services are listed below.
The SSA does not address customer specified modifications or enhancements. These
services may be ordered separately. Furthermore, EdgeTech software upgrades are meant
for the sole use of EdgeTech customers that have purchased a system within a year or
have an existing SSA. Any reproduction of EdgeTech supplied software or file sharing is
strictly prohibited.
Software Updates and Enhancements
EdgeTech customers automatically receive regular new software releases with all
modifications and enhancements along with user's manual changes. New software
releases consist of the following:
• Software enhancements that are not on the price list
• Software fixes and changes
• Product integration
• Documentation updates to on-line help
• Tests for compatibility with other modules
Software patches consist of software that has undergone the following:
• Minor software enhancements
• Software fixes and changes
Software Performance Report
EdgeTech customers may submit reports using a Software Performance Report (SPR)
form. SPR forms are available from EdgeTech. This report may be related to a problem or
to an inquiry, or it may be a specific request for a software enhancement. EdgeTech will
attend to the SPR at a priority level appropriate to the seriousness of the problem and to
the availability of a work-around.