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88
13 - TROUBLE SHOOTING
ERROR-
CODE
INTERNAL
CODE
ERROR
ACTION
E09
Gas valve connection fault
Check the cable pcb/gas valve and gas valve plug
E10
External probe fault
Check the outdoor sensor
E11
External RF probe fault
Check the sensor
E12
Differential water flow switch fault (still
open)
Check the
water flow switch
E13
Differential water flow switch (still close)
Check the
water flow switch
E15
Gas valve command fault
Check the cable pcb/gas valve, replace pcb if it
necessary
E18
Water refill activated
Function active message
E19
Maximum time of water refill
Check the refill hydraulic
E20
1
Central heating NTC sensor fault (short)
Check the sensor
E20
2
Central heating NTC sensor fault (open)
Check the sensor
E40
1
Return central heating NTC sensor fault
(short)
Check the sensor
E40
2
Return central heating NTC sensor fault
(open)
Check the sensor
E28
001/539
Flue NTC sensor fault (short)
Check the sensor
E28
002/540
Flue NTC sensor fault (open)
Check the sensor
E50
1
DHW NTC sensor fault (tank boiler)
(short)
Check the sensor
E50
2
DHW NTC sensor fault (tank boiler)
(open)
Check the sensor
E83/84/
85/86/87
No communication
Check cable between room unit and pcb or RF link.
E109
Pre-circulation alarm
Check the correct circulation of the water and the
pump
E110/
R
437
Boiler max temperature exceeded for
gradient (probable pump jammed or air
in the circuit)
Check the correct circulation of the water and the
pump
E110/
R
438
Boiler max temperature exceeded for
over-temperature (probable pump
jammed or air in the circuit)
Check the correct circulation of the water and the
pump
E110
Safety thermostat sensor tripped
Check the sensor
E117
566
Water pressure HIGH (
>43 psig)
(> 2.9 bar)
Check the water pressure
E118
Water pressure LOW (<7 psig)
(< 0.5 bar)
Check the water pressure
E124
Condensate pump alarm
Check the external condensate pump
E125/
R
500
Water circulation fault (overtemperature) Check the correct circulation of the water and the
pump
E125/
R
501
Water circulation fault (flatness on the
flow)
Check the correct circulation of the water and the
pump
E125/
R
502
Water circulation fault (flatness on the
return)
Check the correct circulation of the water and the
pump
E127
Temperature Anti-legionella not reached
R
= REQUIRES RESET
13.4 Errors Codes
PN 240012363 REV. A [08/31/2018]