USER MANUAL
– PROCAM HD 3D
Page
15
of
15
INMANUUIN136 Rev.2019.04.01 / ENG
If the inconvenience cannot be solved, please contact your local distributor or the nearest
ECLERIS office and ask for technical service.
9. TECHNICAL SERVICE
3D HD Splitter should be repaired and/or maintained exclusively by ECLERIS trained and
qualified personnel in authorized installations and only the parts of the device classified as
repairable by ECLERIS can be repaired. ECLERIS will provide under request circuits, list of
components, calibration instructions or any other information in order to assist the ECLERIS
authorized technical personnel.
We recommend using the following procedure to expedite repair service and reposition of
products under guarantee:
1) Contact the Technical Service Department of your local distributor or nearest ECLERIS
office.
2) Provide detailed information on the problem.
3) If the problem cannot be solved through troubleshooting, it must be sent for repair.
The following information should be sent with the product:
Owner’s name.
Owner’s address.
Person to contact and a telephone number.
Product serial number.
Problem description.
The shipment should be done in the original packaging to avoid damage to the equipment during
the transportation. ECLERIS will not be responsible for damage caused during the transportation
due to improper packaging.
10.
WARRANTY
ECLERIS declares that the device has passed our Quality Control and no defects have been
found in its manufacture, therefore guarantees proper working order under adequate conditions
that are indicated in this manual. The guarantee is for the term of one (1) year starting on the
purchase date.
ECLERIS shall not be responsible for damage caused by/to the NOMBRE and its power supplies
for inadequate use, neglect, incorrect cleaning or storage. Any repairs carried out by anyone
other than ECLERIS authorized personal will annul this warranty. This warranty is only valid for
the original buyer.
Without regarding the warranty, all shipping cost to and from ECLERIS authorized installations
are exclusive responsibility of the client.
