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XCHARGEIN DC 22 INSTALLATION MANUAL
MN192004EN September 2021 www.eaton.com
00
Title
9. Troubleshooting
This section contains information and procedures for solving problems that may occur with the charging
station.
If the problem persists, contact your Eaton technical support representative.
Table 11. List of alarms and troubleshooting
Check the warnings or error messages and act as indicated in Table 11.
Router doesn’t connect during
configuration
Check that the charging station is powered and in standby mode.
The charging station does not
start
Check the led status color and read the indication display on the screen.
Check the power supply on the electrical panel, switch off and reset the circuit-breaker
to restart it.
The charging station indicates
that the emergency button is
pushed
Check that the unit is not damaged, the installation and commissioning have been
correctly made.
Check the led status color and read the indication display on the screen.
The emergency button is located underneath the station main case. Pull it out until it
clicks into open position.
If the unit was set as out of order, it is possible now to change the physical status
directly from the Eaton Charging network manager.
The charging station visual
indicators are red
Check the led status color and read the indication display on the screen.
Try to disconnect the car from the charging station and retry.
Check the emergency button, it should be pulled out.
Antenna bar graph is red
Check the led status color and read the indication display on the screen.
Check that the connection of the charging station to the backend is available / network
is available.
Authentication refused
Check the led status color and read the indication display on the screen.
Check that the user is recognized, and authorized user subscribed to the charging point
operator database.
Check that the connection of the station to the backend is available.
The socket visual indicators are
red
Check the led status color and read the indication display on the screen.
Check the power supply on the electrical panel, switch off and reset the circuit-breaker
to restart it.
The car is locked to the charging
station
Check the led status color and read the indication display on the screen.
In some cases, the user must unlock the plug from the car’s dashboard or use the key
control (long press may be required).
In case the user is not able to remove the cable, press the emergency shutdown
to release the cable. The emergency button could be then be set back to its initial
position after an inspection.
The car does not charge
Check the led status color and read the indication display on the screen.
Check the condition of the CCS or CHAdeMO cable.
Check the power supply on the electrical panel, switch off and reset the circuit-breaker
to restart it.
Try to start and move the car, then retry to charge.
