GENERAL CONDITIONS OF SALE
DVP Vacuum Technology s.r.l. supplies products exclusively for professional clientele, hence, excluding
consumers.
PRODUCT WARRANTY TERMS AND CONDITIONS
DVP Vacuum Technology Srl guarantees that the product is free from material or manufacturing defects for
a period of 24 months of normal use from the shipping date. This period is of 6 months of normal use for
products subject to repair not under warranty.
Normal use means an operating cycle of 8 hours per day for a maximum of 5000 operating hours in the 24
months covered by the warranty.
Warranty means the free replacement or repair at its own assistance network of any components of the
product that are found to be faulty from the start due to manufacturing defects.
In the event of repair, DVP Vacuum Technology s.r.l. guarantees, exclusively to its own customer, the
identical spare parts for 24 months from the shipping date; once this period has passed, the pieces may no
longer be available on the market, therefore the repairs, even under warranty, may require the payment of a
difference between the product purchased and that installed during the repair. This price will be indicated
to the customer before the repair is carried out, for acknowledgement and acceptance.
DVP Vacuum Technology s.r.l. will do everything reasonable within its power to respect the assistance
times and
standard
response (20 working days), which may vary according to the distance and accessibility
of the place where the product is located and the availability of the components.
DVP Vacuum Technology s.r.l. will not be held responsible for any direct or indirect losses caused by its
failure to respect the assistance times and will not have any responsibility or contractual or civil obligation
for product faults or for failure to repair the faults in a reasonable period of time.
In the event of irreparable faults, the product will be replaced. The replacement will cause the original
warranty to be extended to the new product, until its expiry date.
The warranty does not cover any parts that appear to be faulty due to negligence and/or carelessness
during use (failure to observe the equipment operating instructions, lack of maintenance), incorrect
installation and/or maintenance, maintenance carried out by unauthorized staff, damage due to transport, or
circumstances which, in any case, cannot be attributed to manufacturing faults on the equipment.
The warranty also excludes all components of the product that have been modified or repaired without prior
written authorisation from DVP Vacuum Technology s.r.l.
The warranty also excludes any faults deriving from improper use, normal wear, galvanic and electrostatic
currents, chemical corrosion, tampering, replacement or elimination of the registration plate.
The warranty does not cover, in any case, faults generated by external causes, such as accidents and
fortuitous events.
DVP Vacuum Technology s.r.l. declines all responsibility to anyone for any damage and, consequence, of any
kind and/or reason, that may derive from the use of the product, as well as for any faults that it may present.
By way of non-limiting example, it declines all responsibility:
•
for any damage that could, directly or indirectly, be caused to people, objects and animals, due to failure
to observe all the instructions indicated in the relevant use and maintenance manual, especially the
indications on the installation, use and maintenance of the equipment;
•
for any damage and/or loss caused by faults of deficiencies of products repaired by DVP Vacuum
Technology s.r.l.;
•
for any indirect or consequential damage such as, by way of non-limiting example, loss of business,
profits, salaries, payments etc.;
•
losses that could have been avoided by the customer by following the advice and instructions from DVP
Vacuum Technology s.r.l..
In any case, the customer waives the right to claim any right and/or demand as well as raising any objection
or promoting any action, inherent to the use of the product.
The warranty is not extended to consumable parts, or faults deriving from: filtering cartridges, blades,
membranes or sealing rings, as well as third party products that are part of the final product.
The transport, removal and subsequent re-installation costs of the repaired or replaced product are,
however, to be entirely borne by the customer.
