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2142100002L02 1908V007
Troubleshooting
14.2 Software error
Fault
Probable cause
Solution
"Too much ambient light"
Unit exposed to too much light
i
Darken the room.
i
Turn the unit so that no light can
fall directly into the entry slot.
"Incorrect power supply
unit"
Incorrect power supply unit con-
nected
i
Use the supplied power supply
unit.
"Overtemperature"
Laser or erasure unit too hot
i
Switch off the unit and allow it
to cool.
"Erasure unit fault"
LED defective
i
Inform a Service Technician.
Imaging software does not
recognise the unit
Unit not switched on
i
Switch on the unit.
Connecting cable between device
and computer not correctly con-
nected
i
Check the connecting cable.
Computer does not detect any
connection to the unit.
i
Check the connecting cable.
i
Check the network settings (IP
address and subnet mask).
Hardware fault
i
Inform a Service Technician.
The IP address of the device is
being used by another unit
i
Check the network settings (IP
address and subnet mask) and
assign a unique IP address to
every device.
i
Inform a service technician if the
problem persists.
The unit does not appear
in the options list in Vista-
Config
Unit is connected behind a router
i
Configure the IP address without
an intermediate router on the
unit.
i
Reconnect the router.
i
Manually enter the IP address in
VistaConfig and register the unit.
The IP address of the device is
being used by another unit
i
Check the network settings (IP
address and subnet mask) and
assign a unique IP address to
every device.
i
Inform a service technician if the
problem persists.
The unit appears in the
VistaConfig options list
but connection is not pos-
sible
Subnet masks of the computer
and the unit do not match
i
Check subnet masks, adjust if
necessary.
Error message "E2490"
The connection to the unit was
interrupted while the software
was still attempting to communi-
cate with the unit
i
Restore the connection to the
unit.
i
Repeat the process.
EN