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SBDR1503 –Duke EnergyWise Business IT801 User Manual (DirectLink)
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SBDR1503
Duke EnergyWise Business IT801 User Manual (DirectLink)
Job Opened:
May 21, 2015
Requested In-Home Date:
__________
Latest Revision:
September 15, 2015 October 5, 2015 November 2, 2015
Approved:
November 2, 2015
24
EnergyWise
®
Business Wi-Fi Thermostat User’s Manual
EnergyWise
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Business Portal
duke-energy.com/EWBportal
No Heat
Possible Cause
Corrective Action
Pilot light not lit.
If it will not stay lit, call for service from your HVAC
contractor.
System switch not set to
HEAT
.
Press the thermostat’s
SYSTEM
button one or more times
to select
HEAT
and press to raise the temperature
setpoint above room temperature.
Furnace lock-out condition. Heat may also be intermittent.
Many furnaces have safety devices that shut down when a
lock-out condition occurs. If the heat works intermittently,
contact the furnace manufacturer or your HVAC contractor
for assistance.
Heating system requires service or thermostat requires
replacement.
To diagnose this condition:
Press
SYSTEM
button to select
HEAT
and press to
raise the temperature setpoint above room temperature.
Within a few seconds the thermostat should make a soft
click sound. This sound usually indicates the thermostat is
operating properly. If the thermostat does not click after
being reset, contact EnergyWise Business for a replacement
thermostat. If the thermostat does click, contact the
furnace manufacturer or your HVAC contractor for a service
visit to verify the heating is operating correctly.
Troubleshooting (continued)
Furnace or Air Conditioner Cycles Too Fast or Too Slow (Narrow or Wide Temperature Swing)
Possible Cause
Corrective Action
The location of the thermostat and/or the size of the
heating system may be influencing the cycle rate.
Electronic thermostats, like this one, normally provide
precise temperature control and may cycle faster than
some older mechanical models. A faster cycle rate means
the unit turns on and off more frequently to maintain the
desired temperature, but runs for a shorter time so there is
no increase in overall energy use.