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SBDR1503 –Duke EnergyWise Business IT801 User Manual (DirectLink)
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SBDR1503
Duke EnergyWise Business IT801 User Manual (DirectLink)
Job Opened:
May 21, 2015
Requested In-Home Date:
__________
Latest Revision:
September 15, 2015 October 5, 2015 November 2, 2015
Approved:
November 2, 2015
23
EnergyWise
®
Business Wi-Fi Thermostat User’s Manual
EnergyWise
®
Business Portal
duke-energy.com/EWBportal
Troubleshooting
Power Loss
The EnergyWise Business thermostat is designed to withstand a power loss without the need of a battery backup. The
thermostat responds to a power loss as follows:
•
All thermostat settings and schedule programming are stored to permanent memory and retained throughout the power loss.
•
The thermostat will return to the same system mode (Off/Heat/Cool/Aux) it was in prior to the power loss.
•
A
Permanent Hold
will be maintained after a power loss.
•
A
Temporary Hold
will be maintained after a power loss ONLY if still within the same program schedule time period.
Otherwise the thermostat will return to operating according to the Program Schedule.
•
The thermostat is designed to maintain the clock for at least 24 hours without power. If power has been lost for more than
24 hours, the clock will return to a factory default time and will update with the next utility time sync.
•
A
Conservation Period
will be maintained after a power loss if still within the same conservation period.
Common Problems: No Heat, No Cool or No Fan
Possible Cause
Corrective Action
Blown fuse or tripped circuit breaker.
Replace fuse or reset breaker.
Furnace power switch set to
OFF
.
Turn switch to
ON
.
Furnace blower compartment door or panel is loose or not
properly installed.
Replace door panel in proper position to engage safety
interlock or door switch.
No Heat or No Cool
Possible Cause
Corrective Action
Thermostat may be in an EnergyWise Business
conservation period. “Event in Progress” will be displayed
on top line of home screen.
Wait for the EnergyWise Business conservation period
to end.
System switch is set to
OFF
.
Press the thermostat’s
SYSTEM
button one or more times
to select
HEAT
or
COOL
(as appropriate).
Heat, Cool or Fan Runs Constantly
Possible Cause
Corrective Action
Fan set to
ON
.
Change fan to
AUTO
.
