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GUARANTEE
This appliance is of excellent quality and construction. However, if any defects in materials or
workmanship do appear during the relevant guarantee period, we will, at our discretion, either
repair or replace the defective parts, free of charge, subject to the terms and conditions of our
Guarantee shown below.
This Guarantee covers both parts and labour.
Carriage is not included.
Your Guarantee period is as follows:
• 1 year
This Guarantee provides benefits which
are additional to, and do not affect, your
statutory rights. This Guarantee does not
cover the cost of returning the product to
the dealer from whom it was purchased or
to ourselves. This Guarantee applies only to
products sold and located in mainland Great
Britain. It does not cover liability in respect of
or replacement of plugs, cables or fuses and
also does not cover defects due to:
• Failure to use or maintain product in
accordance with Dualit’s instructions.
• The product being connected to an
unsuitable electricity supply.
• Accidental damage to or abuse or misuse
of the product.
• Product modification, except by Dualit or
approved agent.
• Dismantling of or interference with the
product.
• Theft or attempted theft of the product.
Before returning any product under this
Guarantee, please check that:
• You have followed the product instructions
correctly.
• Your mains electricity supply is functional.
• The defect is not due to a blown fuse.
If you wish to claim under this guarantee you
should:
• Send the product, postage or carriage paid,
to the dealer from whom it was purchased
or to Dualit direct.
• Ensure that the product is clean and
packed carefully (preferably in its original
carton).
• Enclose details of your name, address and
telephone number and when and where
the product was purchased, together with
proof of purchase (e.g. a till receipt).
• Give exact details of the nature of the
defect.
This Guarantee does not cover any other
claims whatsoever, including, without
limitation, any liability for incidental, indirect
or consequential damage, nor does it cover
any claims for conversion or modification
or for the costs of repair carried out by any
third party without the prior consent of
Dualit. If replacement parts are fitted to the
product this will not extend the period of
the Guarantee.
For further advice contact the Dualit
customer helpline on +44 (0)1293 652 500
(09:00 to 17:00 Monday to Friday).
Alternatively, email Dualit at [email protected]
or visit www.dualit.com
Do not throw away the appliance with the
normal household waste at the end of its life,
but hand it in to an official collection point
for recycling. By doing this you help preserve
the environment.
AFTER FROTHING MILK, MY MILK IS NOT FOAMY
Your milk is not cold or fresh enough.
It is easier to make froth using fresh cold semi-
skimmed milk.
The Steam Wand and Metal Cover are
blocked with milk residue.
Follow the instructions on page 25-26 to clean the
Steam Wand and Metal Cover.
My milk is burning.
Steam for a shorter period of time.
NO STEAM OR REDUCED STEAM IS FLOWING FROM THE STEAM WAND
The Steam Wand and Metal Cover are
blocked with milk residue.
Follow the instructions on page 25-26 to clean the
Steam Wand and Metal Cover.
There is no water in the Water Tank.
Remove the Water Tank and fill with fresh water.
The Water Tank is not seated
correctly.
Remove and reinstall the Water Tank, ensuring that
the connectors align.
FAQS
Is the Programmable Dosing Memory
deleted when the appliance is
unplugged?
No, the programming is not affected by unplugging
the appliance.
What do I do if the water runs out
mid-way through dispensing a drink?
Remove the Water Tank and re-fill. Upon
reinstalling the tank, the drink will continue to
dispense.
I HAVE RUN OUT OF DUALIT WATER FILTERS
To purchase more Dualit Water Filters visit our website on www.dualit.com/waterfilters or
contact Dualit on 01293 652500.
DON’T FORGET
TO
REGISTER
YOUR PRODUCT
WWW.DUALIT.COM/REGISTER
OR BY POST
REGISTER YOUR PRODUCT
1.
Fast and efficient customer service
important safety advice, access
to manuals and product information should you require assistance with your
purchase.
2.
A library of mouth-watering recipes
and regular articles and blogs.
3.
Be the first to hear
about exciting new Dualit products.
Dualit recommends safety first
: please register your product so
that we can contact you in the unlikely event that a safety notification is
issued. Remember to keep your receipt as proof of purchase.
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