DSC Envoy NT9005EU, Installation & Programming Manual, Page: 4 / 60

Limited Warranty
Digital Security Controls warrants the original purchaser that for a period of
twelve months from the date of purchase, the product shall be free of defects
in materials and workmanship under normal use. During the warranty
period, Digital Security Controls shall, at its option, repair or replace any
defective product upon return of the product to its factory, at no charge for
labour and materials. Any replacement and/or repaired parts are warranted
for the remainder of the original warranty or ninety (90) days, whichever is
longer. The original purchaser must promptly notify Digital Security Con-
trols in writing that there is defect in material or workmanship, such written
notice to be received in all events prior to expiration of the warranty period.
There is absolutely no warranty on software and all software products are
sold as a user license under the terms of the software license agreement
included with the product. The Customer assumes all responsibility for the
proper selection, installation, operation and maintenance of any products
purchased from DSC. Custom products are only warranted to the extent
that they do not function upon delivery. In such cases, DSC can replace or
credit at its option.
International Warranty
The warranty for international customers is the same as for any customer
within Canada and the United States, with the exception that Digital
Security Controls shall not be responsible for any customs fees, taxes, or
VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question
to the point of purchase. All authorized distributors and dealers have a
warranty program. Anyone returning goods to Digital Security Controls
must first obtain an authorization number. Digital Security Controls will
not accept any shipment whatsoever for which prior authorization has not
been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to
normal use. It does not cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind, earthquake or
lightning;
• damage due to causes beyond the control of Digital Security Controls
such as excessive voltage, mechanical shock or water damage;
• damage caused by unauthorized attachment, alterations, modifications
or foreign objects;
• damage caused by peripherals (unless such peripherals were supplied
by Digital Security Controls);
• defects caused by failure to provide a suitable installation environment
for the products;
• damage caused by use of the products for purposes other than those
for which it was designed;
• damage from improper maintenance;
• damage arising out of any other abuse, mishandling or improper appli-
cation of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall
not be covered by Warranty: (i) freight cost to the repair centre; (ii) prod-
ucts which are not identified with DSC's product label and lot number or
serial number; (iii) products disassembled or repaired in such a manner as
to adversely affect performance or prevent adequate inspection or testing
to verify any warranty claim. Access cards or tags returned for replace-
ment under warranty will be credited or replaced at DSC's option. Prod-
ucts not covered by this warranty, or otherwise out of warranty due to age,
misuse, or damage shall be evaluated, and a repair estimate shall be pro-
vided. No repair work will be performed until a valid purchase order is
received from the Customer and a Return Merchandise Authorisation
number (RMA) is issued by DSC's Customer Service.
Digital Security Controls’s liability for failure to repair the product under
this warranty after a reasonable number of attempts will be limited to a
replacement of the product, as the exclusive remedy for breach of war-
ranty. Under no circumstances shall Digital Security Controls be liable for
any special, incidental, or consequential damages based upon breach of
warranty, breach of contract, negligence, strict liability, or any other legal
theory. Such damages include, but are not limited to, loss of profits, loss
of the product or any associated equipment, cost of capital, cost of substi-
tute or replacement equipment, facilities or services, down time, pur-
chaser’s time, the claims of third parties, including customers, and injury
to property. The laws of some jurisdictions limit or do not allow the dis-
claimer of consequential damages. If the laws of such a jurisdiction apply
to any claim by or against DSC, the limitations and disclaimers contained
here shall be to the greatest extent permitted by law. Some states do not
allow the exclusion or limitation of incidental or consequential damages,
so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and
all other warranties, whether expressed or implied (including all implied
warranties of merchantability or fitness for a particular purpose) and of all
other obligations or liabilities on the part of Digital Security Controls.
Digital Security Controls neither assumes responsibility for nor authorizes
any other person purporting to act on its behalf to modify or to change this
warranty, nor to assume for it any other warranty or liability concerning
this product.
This disclaimer of warranties and limited warranty are governed by the
laws of the province of Ontario, Canada.
WARNING: Digital Security Controls recommends that the entire sys-
tem be completely tested on a regular basis. However, despite frequent
testing, and due to, but not limited to, criminal tampering or electrical
disruption, it is possible for this product to fail to perform as expected.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace out-of-war-
ranty products which are returned to its factory according to the following
conditions. Anyone returning goods to Digital Security Controls must first
obtain an authorization number. Digital Security Controls will not accept
any shipment whatsoever for which prior authorization has not been
obtained.
Products which Digital Security Controls determines to be repairable will
be repaired and returned. A set fee which Digital Security Controls has
predetermined and which may be revised from time to time, will be
charged for each unit repaired.
Products which Digital Security Controls determines not to be repairable
will be replaced by the nearest equivalent product available at that time.
The current market price of the replacement product will be charged for
each replacement unit.
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