General Troubles With Your System
The control panel displays a
communication trouble condition
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Ensure the panel is programmed for Contact ID or SIA.
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Ensure the control panel does not indicate a TLM trouble condition.
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If the 3G4010CF red light is FLASHING refer to the troubleshooting chart in
this guide.
No signals are received at the central
station but no trouble condition is
displayed
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Ensure the control panel has a central station phone number programmed.
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Ensure the control panel has the correct account number programmed.
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Verify the reporting codes are programmed or the auto Contact ID/SIA option
is enabled.
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Ensure the control panel communicator is enabled.
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Connect a handset to T1 and R1 of the 3G4010CF in monitor mode to verify
the control panel is trying to communicate.
Not receiving internal signals generated
directly from the 3G4010
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Ensure the 3G4010CF was initialized with the correct account number. This
can be checked by logging into the C24 Communications website.
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Ensure that there are no trouble conditions on the 3G4010CF.
The phone line is seized when the
3G4010 is connected
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Verify correct phone line wiring.
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Ensure the Ringer Equivalency Number (REN) is not being exceeded on the
line.
General Information
Removing/Connecting the antenna
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To remove the antenna from the 3G4010CF, place your thumb on the end of
the connector at the modem, then place a screwdriver between the modem
and connector. Gently turn the screwdriver away to ‘pop’ out the connector
from the modem.
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To install the antenna, firmly push the connector into the modem until it ‘snaps’
into place.
Enrolling a 3G4010CF
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The 3G4010CF can be enrolled by going through the GVRU voice prompt,
and completing the activation of the SIM card, and the initialization of the
3G4010CF.
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The 3G4010CF can also be enrolled using the C24 Communications website
(www.connect24.com) or the C24 Communications mobile site
(m.connect24.com).
SIM card activation period
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A SIM card can take up to 24 hours to be activated by the provider. However, it
typically takes less than an hour for the SIM card to be activated.
Checking SIM status
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Go to www.connect24.com and login. A search can be performed for a specific
account and its current status
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SIM status can also be checked through the GVRU.
Critical Shutdown on 3G4010CF backup
battery (with no DC input applied)
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If the 3G4010CF backup battery is used and is below 10.5VDC, the unit will go
into critical shutdown.
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The critical shutdown state will be displayed by the red light flashing followed
by the yellow and two green lights flashing.
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The lights will continue to flash in this sequence until the battery is charged
above 11.8VDC.
Swinger Shutdown for 3G4010CF
Troubles
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Trouble events can send a maximum of 4 troubles and restorals per day.
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Swinger Shutdown only affects signal transmissions, not the functionality of the
3G4010CF lights or PGM outputs.
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Swinger shutdown is reset at midnight or upon a full power cycle of the
3G4010CF.
It is recommended that the product is tested at least once per year.
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