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Operation
Tr o u b l e s h o o t i n g i n t r o d u c t i o n
1. Review issues, possible causes and recommended actions.
The troubleshooting guide on the following pages presents issues,
possible causes and recommended actions for typical issues.
2. Review tank or dispersion manuals.
If you have a tank-related or dispersion-related issue, you may
also need to refer to those specific product manuals.
3. If you’re still having issues, call DRI-STEEM.
If the troubleshooting guide does not help you solve your issue,
call DRI-STEEM with the following information available:
r 1SPEVDUOBNFBOETFSJBMOVNCFS
You’ll find this information on the humidifier or control
cabinet.
r *TTVFEFGJOJUJPO
Example: water leaking, low humidity, high humidity, etc.
r "MBSNTPS.FTTBHFT-PHJUFNT JGBQQMJDBCMF
Example: Tank temp, probe wiring, etc.
r 5JNFJTTVFCFHBO
Example: Always, after remodel, after a change in weather, etc.
r 4ZTUFNDIBOHFT
Example: Pressure, new boiler, new service, new controller,
relocation, change in maintenance, etc.
Humidifier model number ___________________________________________________________________________________
Humidifier serial number ___________________________________________________________________________________
Issue definition ___________________________________________________________________________________________
Alarms Log items _________________________________________________________________________________________
Messages Log items _______________________________________________________________________________________
Time issue began _________________________________________________________________________________________
Recent system changes _____________________________________________________________________________________
Calling DRI-STEEM technical support
Have the following information ready before
calling technical support.