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DPS Telecom D-PK-NG216, User Manual

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DPS Telecom D-PK-NG216 User Manual Download Page 96

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Technical Support

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DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who
will give you the best in fast and accurate customer service. To help us help you better, please take the
following steps before calling Technical Support:

1. Check the DPS Telecom website.

You will find answers to many common questions on the DPS Telecom website, at 

http://

www.dpstele.com/support/

. Look here first for a fast solution to your problem.

     
2. Prepare relevant information.

Having important information about your DPS Telecom product in hand when you call will greatly
reduce the time it takes to answer your questions. If you do not have all of the information when you
call, our Technical Support representatives can assist you in gathering it. Please write the information
down for easy access. Please have your user manual and hardware serial number ready.

3. Have access to troubled equipment.

Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us
solve your problem more efficiently.

4. Call during Customer Support hours.

Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. The DPS
Telecom Technical Support phone number is 

(559) 454-1600

.

Emergency  Assistance: 

Emergency assistance is available 24 hours a day, 7 days a week. For

emergency assistance after hours, allow the phone to ring until it is answered with a paging message.
You will be asked to enter your phone number. An on-call technical support representative will return
your call as soon as possible.

Summary of Contents for D-PK-NG216

Page 1: ...USER MANUAL NetGuardian 216 G4 April 16 2019 Visit our website at www dpstelecom com for the latest PDFmanual and FAQs Firmware Version 4 0A D PK NG216 D UM NG216...

Page 2: ...ed transmitted or used to make a derivative work by either mechanical electronic or any other means in whole or in part without prior written consent fromDPS Telecom except as required by United State...

Page 3: ...6 15 Discrete Alarms 5 7 17 Analog Alarms 5 8 18 Switching Analog Alarms to Current Operation 5 8 1 18 Analog Step Sizes 5 8 2 19 NetGuardian Front Panel 6 20 Craft Port 6 1 20 D Wire External Sensors...

Page 4: ...nd Time 11 14 65 Monitoring via the Web Browser 12 66 Alarms 12 1 66 Controls 12 2 67 Analogs 12 3 68 Sensors 12 4 69 Ping Targets 12 5 70 System Alarms 12 6 70 Graph 12 7 71 Event Log 12 8 73 Device...

Page 5: ...n 1 Reach through serial port Build option 16 32 D Wire temperature or humidity sensors Build option Reach through serial port gives LAN access to on site equipment The NG216 G4 also features a reach...

Page 6: ...2 notice the impressive speed boost Menus load very quickly and the alarm status updates automatically without requiring a page refresh...

Page 7: ...rnet 1 RJ11 connector for D Wire sensor network 1 Serial port RS232 RS485 or 202 1 Telco jack Modem 33 6 K internal Discrete Alarm Inputs 16 reversible 2 Discrete Alarm Length 000Ft 00m per Alarm Deri...

Page 8: ...tion in manual for detailed analog accuracy breakdown This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits...

Page 9: ...ase refer to the part numbers listed and call DPS Telecom at 1 800 622 3314 NetGuardian 216 G4 Unit D PK NG216 NetGuardian 216 G4 User Manual D UM NG216 NetGuardian 216 G4 Resource CD Pads 2 015 00030...

Page 10: ...50 03 Optional Shipping Items Available by Request 3 1 D Wire Temperature Sensor D PK DSNSR 12001 00001 D Wire Temperature Humidity Sensor D PK DSNSR 12002 00002 x 3 Telephone Cable 6 ft D PR 045 10A...

Page 11: ...r any of these accessories or if you would like more information about them call DPS Telecom at 800 622 3314 Pluggable Back Panel D PK 16PAN The NetGuardian s pluggable back panel allows for screw in...

Page 12: ...ard No 2 Screwdriver PC with terminal emulator such as HyperTerminal Mounting 4 2 Fig 4 1 NetGuardian can be flush or rear mounted The NetGuardian mounts in a 19 or 23 rack and can be mounted in the f...

Page 13: ...9 Fig 4 2 Fig 4 3...

Page 14: ...t of the earth ground cable between the two bolts on the grounding lug Ground cable not included 3 Insert a battery ground into the power connector plug s right terminal and tighten the screw 4 Insert...

Page 15: ...g can be inserted into the power connector only one way to ensure the correct polarity Note The negative voltage terminal is on the left and the GND terminal is on the right 9 Verify that the LED is l...

Page 16: ...Fig 5 5 Serial Port Pinout Hot Tip If you are unsure of the serial port type on your NetGuardian login to MyDPS and click on the Product Information Search link Type in the full part number of your u...

Page 17: ...or discrete alarms analog alarms and control relays are the 50 pin Amphenol connector on the NetGuardian s back panel Discretes 1 16 RTN ALM RTN ALM ALM 1 1 26 ALM 9 9 34 ALM 2 2 27 ALM 10 10 35 ALM 3...

Page 18: ...14 Fig 5 7 Amphenol connector pinout...

Page 19: ...onnector 5 6 The unit is also available with an optional 66 Block Connector for connecting discrete alarms analog alarms and control relays Pinout and wire color coding are shown Fig 5 8 Optional 66 b...

Page 20: ...16 Fig 5 9 Optional 66 block connector pinout for controls...

Page 21: ...n off conditions like power outages equipment failures door alarms and so on The NetGuardian s discrete alarm points are single lead signals referenced to ground The ground side of each alarm point is...

Page 22: ...the 50 pin amphenol ANA5 Pre configured to monitor Battery A ANA6 Pre configured to monitor Battery B By default the analog inputs are configured to measure voltage You can switch the analog inputs t...

Page 23: ...A Current Source Transducer Voltage Source Transducer Analog Channel Input Analog Channel Input 250 Ohm Shunt Jumper Analog J20 ANA 1 J21 ANA 2 J22 ANA 3 J23 ANA 4 Jumper settings for analog alarms in...

Page 24: ...erial Power Solid Green Power supply OK Off No voltage or power leads reversed Craft Flashing Green Transmitting data over craft port Flashing Red Receiving data over craft port Status Flashing Green...

Page 25: ...Note Some sensors may consume 2 analog channels the combined temp humidity sensor D PK DSNSR 12002 for example Connecting D Wire Sensors Warning Be sure to only use a straight through RJ 11 cable part...

Page 26: ...cable directly from your PC to the NetGuardian and access its Web Browser See Section 7 2 via Craft Port using TTY Interface 7 1 The simplest way to connect to the NetGuardian is over a physical cabl...

Page 27: ...f you ve used a different DPS USB device before and have installed the DPS USB drivers then skip to Step 9 When you first connect the NetGuardian to your PC via USB a Found New Hardware message will a...

Page 28: ...ardian Resource Disc Disc CD and click OK The following message will confirm installation of a new USB Communications Port 8 Click Finish to close the Wizard Now that the driver has been installed a n...

Page 29: ...25 9 Right click the My Computer icon on your desktop then click Manage 10 Click Device Manager in the left pane...

Page 30: ...Communications Port COMx Note the number of the COM port COM3 in the example above Now that you know which COM port to use it s time to launch HyperTerminal or other terminal software 12 Click on the...

Page 31: ...hite HyperTerminal screen Press Enter to activate the configuration menu 16 When prompted enter the default user name admin and password dpstelecom NOTE If you don t receive a prompt for your user nam...

Page 32: ...ndle the crossover for you To do this you will temporarily change your PC s IP address and subnet mask to match the NetGuardian s factory default IP settings Follow these steps 1 Get a LAN crossover c...

Page 33: ...iguration tools please use the Web Browser Interface For Telnet connect to the IP address at port 2002 to access the configuration menus after initial LAN WAN setup Telnet sessions are established at...

Page 34: ...2 Press the hot keys to toggle through the following options Indicates default settings NOTE Default settings may not reflect the primary interface that shipped in the unit Port Type 232 485 202 Baud...

Page 35: ...o the TTY interface and press C onfig D CP 2 Set the DCP Address Unit ID 3 Set the DCP listening type toggle through the options Choose over serial over LAN or disabled Note If not using DCP to commun...

Page 36: ...setup 1 To connect to the NetGuardian from your Web browser enter its IP address in the address bar of your web browser It may be helpful to bookmark the logon page to avoid entering this each time 2...

Page 37: ...however DPS recommends setting the minimum password length to at least five characters Use the following steps to change the logon password 1 From the Edit menu select System 2 Enter the new user name...

Page 38: ...should retry a logon attempt Time out Enter the number of seconds before a logon request is timed out Servers 1 2 IPA Enter the IP address of the RADIUS server Port Port 1812 is an industry standard p...

Page 39: ...setup as many as 8 different notifications Begin the setup wizard by clicking Edit for a notification number In this example we ll setup Notification 2 to send emails Fig 10 1 2 At the Notification Se...

Page 40: ...36 Fig 10 3...

Page 41: ...test the email notification you ve just setup you will prompted with a pop up Click OK to send a test email alarm notification Confirm all your settings by checking your email to see if you ve receiv...

Page 42: ...ve made our default dps_public Fig 10 6 2 Click on the Notifications button in the Provisioning menu You can setup as many as 8 different notifications Begin the setup wizard by clicking Edit for a no...

Page 43: ...39 Fig 10 8...

Page 44: ...different hours on the weekend Use the check boxes to select the days of the week and select the time from the drop down menus Click Save and Finish To try a test notification click the Test button Se...

Page 45: ...ck on the Notifications button in the Provisioning menu You can setup as many as 8 different notifications Begin the setup wizard by clicking on a notification number In this example we ll setup Notif...

Page 46: ...s You can set 2 schedules per notification For example you may want to send alpha pages after hours or at certain times during the week and at different hours on the weekend Use the check boxes to sel...

Page 47: ...e web interface will then prompt you to either Write your changes to the unit or Reboot the unit for changes to take effect in the top left corner of your browser The relevant options will be highligh...

Page 48: ...44 System 11 1 From the Provisioning System menu you will configure and edit the global system call T Mon and control settings for the NetGuardian Fig 11 2 The Provisioning System menu...

Page 49: ...oming telnet connections DCP Responder Settings For use with T Mon DCP Unit ID Protocol User definable ID number for the target unit DCP Address and desired protocol DCP LAN Enter the DCP port for the...

Page 50: ...eleted or suspended This is a precaution to prevent a situation in which an access right is disabled for all users You may still edit the Username Password and Active Days fields for the Administrator...

Page 51: ...n recordings or config Allows the user to upload firmware or backed up configuration files Get audit log Allows the user to access the Audit Log Get Log command Purge delete audit log Allows the user...

Page 52: ...server The IP you ve already assigned to the unit becomes inactive Using DHCP means the unit will NOT operate in a T Mon environment Unit IP IP address of the NetGuardian Subnet Mask A road sign to th...

Page 53: ...ts Select the appropriate settings from the drop down menu RTS Head Only used if your NetGuardian was built with a 202 modem The most commonly used value is 30 RTS Tail Only used if your NetGuardian w...

Page 54: ...ows SNMPv1 and SNMPv2c access SNMPv3 SNMPv2c and SNMPv1 Allows SNMPv3 SNMPv2c and SNMPv1 access SNMPv3 Engine ID Engine ID for the SNMP v3 agent ID The user number designated for a v3 user up to 3 use...

Page 55: ...The port used by your email server to receive emails usually set to 25 Use SSL Check this box to use SSL encryption Currently this feature has been tested with Gmail To send with Gmail SMTP server do...

Page 56: ...tion the fields below SNMP Notification Fields Fig 11 10 Editing SNMP notification settings SNMP Notification SNMP Trap Server IP The SNMP trap manager s IP address Trap Port No The SNMP port UDP port...

Page 57: ...11 13 Editing Relay Group settings Alpha Pager Notification Operation Type Determines whether the alarm will cause the relay to stay on Latching or toggled Momentary Active Relays Relays that will be...

Page 58: ...l tell the NetGuardian exactly which days and times you want to receive alarm notifications You set 2 different schedules for each Fig 11 15 The Schedule creation screen Notification Scheduling Days o...

Page 59: ...tact closure is an alarm When polarity is reversed a normally closed alarm point is clear when closed Notification Devices Check which notification device s 1 through 8 you want to send alarm notifica...

Page 60: ...Control relays and virtual alarms can be created with a derived formula and tested with the Parse button See below for more information Momentary Time Control on time in milliseconds when you execute...

Page 61: ...N D 1 3 5 D2 6 _OR D3 7 is logically equivalent to 1 3 1 4 1 5 2 6 3 7 _OR D01 03 05 D02 06 _AN D02 07 D03 10 12 is logically equivalent to 1 3 1 4 1 5 2 6 2 7 3 10 3 12 _AN D1 3 5D2 6_OR 7D3 10 12 is...

Page 62: ...build option was not selected These channels support the entire range of power inputs that the NetGuardian can support Channels 1 4 are user definable Each channel must be individually configured to...

Page 63: ...onal choice between Fahrenheit and Celsius temperatures The most common are VDC Voltage H Humidity F Fahrenheit C Celsius User can click on the units box to cycle between availble unit types Low Ref U...

Page 64: ...guration state Also the NetGuardian s first D Wire sensor used to monitor the internal temperature The internal temperature sensor measures a range of 40 F to 180 F 40 C to 82 2 C within an accuracy o...

Page 65: ...nsor Configuration Details Record Freq The amount of time in minutes min or seconds s between each recorded sensor value Deadband The amount in native units that the channel needs to go above or below...

Page 66: ...ning Ping Targets menu Provisioning Ping Targets ID ID number for the ping target Enab Check this box to enable the ping target Description User definable description for the ping target Server IP or...

Page 67: ...ng System Alarms menu Editing System Alarms Pnt Point The system alarm point number Description Non editable description for this System housekeeping Alarm Silence Check this box to choose to silence...

Page 68: ...efinable and allow you to choose the intervals between automatic refreshing of the unit s web browser interface Enter the amount of time in seconds sec or minutes m in the value field and click Save F...

Page 69: ...P address or host name then click Sync Example us pool ntp org Note Make sure to configure DNS before using host name instead of IP address Time Zone Select your time zone from the drop down menu Adju...

Page 70: ...been triggered Basic Alarm Monitoring ID Alarm ID number Description User definable description for the discrete alarm point State The current state of the alarm Clear or Alarm Total Time in Alarm Sta...

Page 71: ...Viewand operate control relays from the Monitor Controls menu Control Relay Operation ID ID number for the control relay Description Description for the NetGuardian s control relay defined in the Pro...

Page 72: ...ions major under minor under major over minor over according to your temperature settings If configured under Provisioning Analogs your analog values will be displayed as a graphical gauge Selecting G...

Page 73: ...analog channel the current reading the units being read and alarm conditions major under minor under major over minor over according to your temperature settings If configured under Provisioning Sens...

Page 74: ...menu System Alarms 12 6 System alarms are not editable housekeeping alarms that are programmed into NetGuardian The Monitor System Alarms screen provides the status of the system alarms by indicating...

Page 75: ...ta over time and points out trending values To create your Graph specify the Channel Analogs 1 6 or Sensors 1 16 Group Interval 1 120 minutes hours days or weeks the Group Function Average Min Max and...

Page 76: ...r the lines to quickly view measurements date time and value within their context of the overall graphing trend Below the graph is a full textual list of all indexed points with their dates and values...

Page 77: ...ve a date time display point status and description Display and point represent where the alarm is on the NetGuardian s Display Map Status indicates whether the log entry is a set or a clear A 1 signi...

Page 78: ...s located in the bottom left of the web interface Device Access Option Description Backup Config Backs up the units configuration settings Read Reads a configuration file from the unit Write Commits a...

Page 79: ...k the Restore Configuration link located in the System Controls section Fig 14 1 To upload firmware click on Upload on the top right corner of the web interface At the Firmware Load screen simply brow...

Page 80: ...ing Green Transmitting data over craft port Flashing Red Receiving data over craft port Status Flashing Green Application is running Flashing Red Boot Loader is running Front Panel LED Descriptions Fi...

Page 81: ...nit Reset 99 1 52 TRIP Error 99 1 55 No Dial tone 99 1 56 Modem Failed 99 1 57 Contact Closure Communication Failed 99 1 58 Display 2 Controls 99 1 1 2 Reserved 99 1 3 32 Ping Targets 1 32 99 1 33 64...

Page 82: ...Over 99 1 36 Control 99 1 41 48 Value 99 1 49 64 Display 6 Digital sensor 1 Minor Under 99 1 1 Digital sensor 1 Minor Over 99 1 2 Digital sensor 1 Major Under 99 1 3 Digital sensor 1 Major Over 99 1 4...

Page 83: ...Digital sensor 5 Major Over 99 1 4 Digital sensor 5 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 6 Minor Under 99 1 33 Digital sensor 6 Minor Over 99 1 34 Digital sens...

Page 84: ...ital sensor 11 Major Over 99 1 4 Digital sensor 11 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 12 Minor Under 99 1 33 Digital sensor 12 Minor Over 99 1 34 Digital sens...

Page 85: ...Digital sensor 17 Major Over 99 1 4 Digital sensor 17 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 18 Minor Under 99 1 33 Digital sensor 18 Minor Over 99 1 34 Digital s...

Page 86: ...Digital sensor 23 Major Over 99 1 4 Digital sensor 23 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 24 Minor Under 99 1 33 Digital sensor 24 Minor Over 99 1 34 Digital s...

Page 87: ...Digital sensor 29 Major Over 99 1 4 Digital sensor 29 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 30 Minor Under 99 1 33 Digital sensor 30 Minor Over 99 1 34 Digital s...

Page 88: ...84...

Page 89: ...ebug to help diagnose notification problems 46 Notification 6 failed A notification 6 event such as a page or email was unsuccessful Use RPT filter debug to help diagnose notification problems 47 Noti...

Page 90: ...ying number For example the object identifier of the Display portion of the Control Grid is 1 3 6 1 4 1 2682 1 2 3 3 because the object identifier of dpsRTU is 1 3 6 1 4 1 2682 1 4 the Control Grid 3...

Page 91: ...lay 3 APoint 4 APntDesc 5 AState 6 For specific alarm points see Table B6 SNMP Granular Trap Packets 16 3 The tables below provide a list of the information contained in the SNMP Trap packets sent by...

Page 92: ...1 6 0 Object 1 800 622 3314 Value 1 3 6 1 4 1 2682 1 4 4 1 0 Object 01 02 1995 05 08 27 760 Value 1 3 6 1 4 1 2682 1 4 5 1 1 99 1 1 1 Object 99 Value 1 3 6 1 4 1 2682 1 4 5 1 2 99 1 1 1 Object 1 Valu...

Page 93: ...n t work at all What s going on A Make sure your using the right COM port settings Your COM port settings should read Bits per second 9600 9600 baud Data bits 8 Parity None Stop bits 1 Flow control No...

Page 94: ...when sending traps A The NetGuardian begins sending traps as soon as the SNMP managers are defined The NetGuardian MIB can be found on the DPS Telecom website The MIB should be compiled on your SNMP m...

Page 95: ...vidually defined using the Web Browser Q My SNMP traps aren t getting through What should I try A Try these three steps 1 Make sure that the Trap Address IP address of the SNMP manager is defined If y...

Page 96: ...rmation when you call our Technical Support representatives can assist you in gathering it Please write the information down for easy access Please have your user manual and hardware serial number rea...

Page 97: ...old it harmless for and against any and all claims damages losses costs expenses obligations liabilities fees and costs and all amounts paid in settlement of any claim action or suit which may be asse...

Page 98: ......

Page 99: ...lightning unless and to the extent that the product specification provides for resistance to a defined disaster e damage caused by unauthorized attachments or modifications f damage during shipment fr...

Page 100: ...duct manuals Product datasheets Exclusive user forms Expert tips on using your alarm monitoring equipment advanced techniques that will save you hours of work Educational White Papers deliver fast inf...

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