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Warranty Procedures and Guidelines
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DogWatch Inc. provides a two (2) year limited warranty from the date of
purchase on both parts and labor for the transmitter and receiver.
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DogWatch Inc. provides a one (1) year warranty from the date of purchase
on parts and labor for batteries.
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Accessories such as chargers and splitter cables carry a one (1) year warranty.
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Warranty does not cover repairs or replacement due to misuse by the owner
or dog, improper maintenance or lost units.
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The transmitters are “water resistant,” not “water-proof,” and are not covered
under warranty for water-related damage or malfunction.
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The warranty is void if the unit has been altered or an unauthorized person has
attempted repair work.
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Warranty is non-transferrable.
Procedure for Repair Work
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All warranty work must be completed at DogWatch Inc. Return shipping to
DogWatch Inc. is the owners’ responsibility.
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IMPORTANT!
Both the transmitter and the receiver
must be returned
when a repair is requested.
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If the repair is covered under warranty, the cost for shipping the product
back to the customer (ground service) is covered by DogWatch Inc.
Expedited shipping service is at the owner’s expense. If the repair is not
covered under warranty, all shipping costs are the owner’s responsibility.
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Credit card information is required prior to service work beginning.
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When returning a unit for repair, include a description of the problem with
your name, address, daytime phone number and email address.
Service
request forms are available at www.dogwatch.com or www.bigleash.com.
