O
thers
87
After-sales service
●
If your FOMA terminal needs repairs
Before having your FOMA terminal repaired, see "Troubleshooting" in this manual or in
"
使 い か た ガ イ ド
(Guide)" (Japanese) that is installed in FOMA terminal. If you still have
problems, please contact "Repairs" on the last page of this manual (in Japanese only).
●
If, after contacting DOCOMO, you are informed that your FOMA terminal needs repairs
Bring it to a repair counter specified by DOCOMO. The repair counter is only open
during business hours. Depending on the malfunction, repairs may take some time.
・
Within the warranty period
- Repairs will be made free of charge based on the provisions of the warranty.
- Bring the warranty card when requesting repairs. Charges will apply even when the FOMA
terminal is still under warranty if the warranty card is not submitted, or if malfunction or
damage (damage on the display, connector, etc.) is the result of mishandling by the subscriber.
- Charges will apply even within the warranty period for repairs resulting from use of
devices and accessories not specified by DOCOMO.
・
Repairs may not be possible in the following circumstances:
- The repair counter detects water exposure (Example : the water exposure detection
sticker detects water exposure)
- Tests determine that corrosion has occurred due to water exposure, condensation,
perspiration, etc. or the circuit board has been damaged or altered (the external connector
terminal (earphone/microphone terminal), display, case, etc. has been damaged)
* These cases are not covered by the warranty, and any repairs that may be possible
will be carried out at the subscriber's expense.
・
After the warranty has expired
Repairs can be carried out upon request but at the subscriber's expense.
・
Stock period of parts
Functional parts (required to maintain phone operation) will be kept in stock for a minimum
of 6 years after the product is discontinued. Depending on the malfunction, parts shortage
and other conditions may mean that the FOMA terminal cannot be repaired.
Important
●
Do not attempt to modify the FOMA terminal or accessories.
・
Requests for repair of the modified FOMA terminal may be rejected. The following
may be regarded as modifications :
- Put stickers, etc. on the display or keys
- Decorate the FOMA terminal using adhesives, etc.
- Replace the external parts, etc. with non-DOCOMO components
・
If malfunction or damage occurs as a result of modification, charges will apply even if
the FOMA terminal is still under warranty.
Summary of Contents for Prime N-03C
Page 164: ...Kuten Code List...
