Reference
111
Troubleshooting Tables
Locks
Ordering a Pay-Per-View Program
Menus
What Is Happening
Possible Reason
What to Do
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You may not have locked the
receiver.
You must lock the receiver to apply any
lock that you have set.
You forgot the password, so that you
are unable to unlock the receiver.
N/A
Call the Customer Service Center at 1-
800-333-DISH (3474). You must be
able to verify your account information
with the customer service
representative.
What Is Happening
Possible Reason
What to Do
Someone orders a Pay-Per-View
program without your permission.
You may have been away from
the receiver, and someone else
used it.
Lock the purchase of Pay-Per-View
programs. Remember that you are
responsible for all Pay-Per-View
purchases, whether or not you
authorize such purchases. If you lock
Pay-Per-View purchases, then anyone
who wants to order a Pay-Per-View
program must enter the password.
You find that you are not able to order
a Pay-Per-View program.
The receiver may not be
connected to an active
telephone line or broadband
Internet connection.
Connect each receiver to a phone line
or a broadband Internet connection for
Pay-Per-View ordering using the
remote control.
You find that you are not able to
cancel a Pay-Per-View program.
You ordered a Pay-Per-View
program, and then decided not
to watch it.
You cannot cancel an order for a Pay-
Per-View program, whether it was just
ordered or ordered earlier.
Your setup includes more than one
receiver. You order a Pay-Per-View
program, but it does not appear on all
of the receivers.
You ordered a Pay-Per-View
program, and want it to be
available on all the receivers in
your setup.
If you want to watch a Pay-Per-View
program on TVs connected on each
receiver, you must order the program for
each receiver but you only pay for the
program once.
What Is Happening
Possible Reason
What to Do
You were using a menu, and it
suddenly closed.
You may have not done anything
with the remote control or front
panel buttons for several
minutes.
The receiver has a time-out feature that
closes any menu after several minutes
of no activity. This will discard any
changes you have made, but otherwise
does no harm to the receiver. Start over
again.
