Reference
107
Troubleshooting Tables
Favorites Lists
Timers
What Is Happening
Possible Reason
What to Do
You press the remote GUIDE button
while the Program Guide is
displayed. You find that you can
apply only the All Chan, All Sub, or All
HD list.
If you have not added channels
to any custom Favorites List, you
will be able to apply only the All
Chan, All Sub, or All HD lists.
You must add channels to a custom
Favorites List before you can apply it.
You try to change the
All Chan, All Sub, or All HD list. The
receiver displays an ERROR
message.
The receiver will not allow you to
change the All Chan, All Sub, or
All HD lists.
Choose another list to change. The All
Sub list includes all channels that are
part of your subscription. The All HD list
includes all high-definition channels that
are part of your subscription.
You try to apply an empty Favorites
List. The receiver displays an
ERROR message.
The receiver will not allow you to
apply an empty list.
Choose another list to apply, or add at
least one channel to the empty list.
A Favorites List does not show
channels that you know you have
added to it.
If you have set the receiver to
hide adult channels or hide
locked channels, these channels
are not included in the Program
Guide or other channel lists.
Change the Hide Adult or Hide Locked
setting on your receiver if you do not
want these channels excluded from the
Program Guide or other channel lists.
Refer to page 38.
What Is Happening
Possible Reason
What to Do
You try to set up an event timer and
the receiver displays a message
noting that the program is locked.
You must enter the password
before you can create an event
timer for a locked program.
To create an event timer for the
program, first enter the password.
You try to set up an event timer and
the receiver displays a message
noting that the program is a Pay-Per-
View event.
You must order a Pay-Per-View
event before you can create an
event timer for it.
To create an event timer for the event,
first order it.
You try to set up an event timer, but
the receiver displays an Error
message giving you the option to
delete an event timer that was set up
earlier.
You already have set up the
maximum number of event
timers.
To be able to set up a new event timer,
delete one of the event timers you set
up earlier.
You set up an event timer, but the
receiver does not tune to the channel
of the program, or does not record the
program.
You may have set up a
Reminder but what you should
have set up is an Auto-Tune or a
DVR timer.
Remember that a Reminder just
reminds you that the program is about to
start. An Auto-Tune
timer reminds you
and tunes the receiver to the program. A
DVR
timer reminds you, tunes the
receiver, and records the program to the
receiver’s hard drive.
