Reference
109
Troubleshooting Tables
Hearing A Program
Caller ID
Telephone for Voice/Data/FAX
What Is Happening
Possible Reason
What to Do
The receiver front panel power light is
on and there is a good picture on the
TV set, but you do not hear any
sound.
•
You may have muted the
sound, or set the volume so
low that you cannot hear it.
•
The audio connections may
not be properly connected.
•
You have selected Dolby
Digital Only when there is no
Dolby Digital soundtrack.
•
Check the volume level on the TV or
audio device. Turn off the mute or
turn up the volume, as required.
•
Check the audio connectors and
cables from the receiver to the TV or
the sound system.
•
Check the TV speakers or the sound
system.
•
In the Dolby Digital menu, select
Dolby Digital/PCM
for the audio
output. If your decoder/amplifier will
not accept Linear PCM digital input,
use the analog connections instead.
You hear a foreign language with a
program.
You may have set the receiver to
select an alternate audio
language. The program may be
in a foreign language.
Press the MENU button on your remote.
From the Main Menu, select
Preferences
, then
Alternate Audio
,
and choose the language that you
prefer.
What Is Happening
Possible Reason
What to Do
Caller ID is not working.
•
You do not have Caller ID
service from your local phone
company.
•
Your phone line is not
connected to the phone jack
on the back of the receiver.
•
You do not have the Caller ID
option enabled.
•
Verify that Caller ID is a service
provided by your local phone
company.
•
Verify that you have connected the
phone line to the phone jack on the
back of the receiver.
•
Press the Menu button on your
remote. From the Main Menu, select
System Setup
, then
Installation
,
and then
Caller ID
. Select the
Enable
Caller ID
option.
What Is Happening
Possible Reason
What to Do
While you are making a telephone
call, you hear “clicks.”
The receiver may have tried to
send Pay-Per-View purchase
information to DISH Network
using your phone line. When the
receiver found that the telephone
was busy, it automatically
disconnected.
You do not have to do anything. You
can always use your telephone line,
because the receiver automatically
hangs up if it finds the line is busy.
You pick up the telephone to make a
call, but you do not hear a dial tone.
The receiver was sending Pay-
Per-View purchase information
to DISH Network using your
phone line. When the receiver
found that the telephone was
busy, it automatically
disconnected.
Hang up, and then pick up the
telephone again to get a dial tone.
