39
I
F
Y
OU
N
EED
H
ELP
1. Review this
User Guide
.
2. See
Troubleshoot the Remote
on page 34.
3. Call the Customer Service Center at 1-800-333-DISH (3474).
Have the date of purchase and your customer account number
ready.
4. A Representative will help you.
5. If the representative finds you should return the remote control,
you’ll get
a telephone number to call for a Return Authorization (RA)
number.
Before shipping
any equipment to us, you
must
get
a Return Authorization number.
6. You
must
package returned equipment the right way. Follow the
instructions the representative gives you.
7. Write the RA number in large, clearly visible characters on the
outside
of the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return
shipments without an RA number clearly visible on the outside
of the box to you at your cost.
8. We will:
•
Check the remote control, including whether it is covered
under the warranty.
•
Replace any remote we find is defective with a new or
refurbished remote, if the defective remote is covered under
the warranty. We will ship the replacement remote at our
expense.
•
If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a
replacement remote, including shipping and insurance.
text_dishnondvr.fm Page 39 Monday, November 7, 2005 12:03 PM
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