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Field Engineering – Technical Communications –

Wireless Video Bridge Gen 2

Version 1.0.0 12/16/2016

Page 39

DIRECTV, Inc. Proprietary and Confidential

VII. O

THER

ROUBLESHOOTING

K. WVB2

LED

ROUBLESHOOTING

LED

State

Description

Troubleshooting Steps

Troubleshooting Steps for

Agents

Off

Device not powered

1) Plug in the approved power supply to a

reliable power source..

1) Check the Power LED on the

rear  panel  of  the  Wireless
Video  Bridge.  It  should  be
GREEN.

2) If not Green, plug in the Power

Supply, then if still not Green
then replace Power Supply

3) If green, replace WVB2

Solid Blue

Normal Operation

Wireless clients (C61W) should
have a connection to the Genie
server.

No Action.

No Action

Blink Blue

Booting up.

Start within 10 seconds of
power ON.

1) Normal WVB2 boot up process, takes

approximately 2 minutes.

1) Wait for Boot up.
2) Normal Wireless Video Bridge

boot

process,

takes

approximately 2 minutes

3) It may take an additional 3-5

minutes for the C61W to get
video

Solid Green

Good Connection to the Genie
server but No Clients paired
with WVB2.

1) Follow “Adding Wireless Clients” steps

to pair and register the Wireless Clients.

1) Wireless Clients need to be

powered ON so that the
Registration process can start.

2) Complete the steps to add a

wireless client.

Blinking

Green

Bridge in Survey/Beacon Mode

MoCA network connected

No communication from Genie
server to the WVB2

This is normal when initially connecting
to the MoCA network. Allow 5 minutes
for the LED to change to Solid Green.

This  is  normal  when  initially  connecting
to  the  SWiM  /  MoCA  network.  Allow  5
minutes  for  the  LED  to  change  to  Solid
Green.

Blink Green

and Yellow

Wireless Video Bridge Survey
/Beacon Mode.

No MoCA Network Established

1) Normal

Wireless

Video

Bridge

survey/Beacon mode without MoCA
network connected.

2) Used to position the WVB2 and Clients

during the Wireless Video Bridge
survey/Beacon Mode.

1) Normal Wireless Video Bridge

Survey mode without a coax
network connected.

2) Used to position the Wireless

Video Bridge and Clients during
the installation.

3) Offer a service call.

Blink Green

and Blue

Wireless Client Add mode

1) Normal state when adding wireless

clients (C61W).

2) See Adding Wireless Client for next

1) Normal state when adding

wireless clients.

2) Should

turn

solid

BLUE

Summary of Contents for C61W

Page 1: ...r 16 2016 Alexander Fitch First Draft 0 0 1 Engineering Release January 4 th Alexander Fitch Add Wall Mount instructions and FCC statements 0 0 2 Engineering Release The purpose of this document is to communicate the technical information associated with the C61W and Wireless Video Bridge Gen2 and to provide an overview addressing how the new capabilities may impact the customer agent and field te...

Page 2: ... Installation 16 C Wireless Video Bridge Survey aka Beacon Mode 17 D WVB Installation 19 E Adding Wireless Clients C61W 20 F Final Checks 24 G Remove WVB2 from the Genie Server 26 VI Troubleshooting for OSD and Diagnostics 30 H Client Symptoms and Troubleshooting 30 4 Wireless Client C61W Grey Black screen no Banner 30 5 C61W Program Banner displayed no Video on TV 33 6 C61W Video Audio on TV but ...

Page 3: ... OSD 35 12 Wireless Client C61W OSD 35 13 Wireless Client C61W OSD 36 14 Wireless Client C61W OSD 36 15 Wireless Client C61W OSD 36 J Genie Server Error Code Table 37 VII Other Troubleshooting 39 K WVB2 LED Troubleshooting 39 L Wireless Client C61W Troubleshooting 41 VIII FCC Statements 44 ...

Page 4: ...User Manual Wireless Video Bridge Gen 2 Version 1 0 0 12 16 2016 Page iv FIGURES Figure 1 WVB2 Front Panel 7 Figure 2 WVB2 Rear Panel 8 Figure 3 Side View with new logo 9 ...

Page 5: ...User Manual Wireless Video Bridge Gen 2 Version 1 0 0 12 16 2016 Page v TERMINOLOGY Term Description WVB Wireless Video Bridge ...

Page 6: ...on Wireless Video Bridge that is targeted as a direct replacement to the WVB Gen1 with enhanced networking features The Wireless Video Bridge WVB2 provides the ability to stream DIRECTV programming from a Genie server to the Genie Mini C41W or higher client wirelessly The Wireless Video Bridge provides video distribution throughout the home without the use of coaxial or CAT5 cables at every TV The...

Page 7: ... FIGURE 1 WVB FRONT PANEL The front panel contains Multicolor status indicator LED The WVB2 is to be installed vertically It is not to be placed in horizontal position The WVB2 can be wall mounted using the mounting bracket provided When using the mounting bracket the WVB2 should remain positioned upright not upside down 2 Rear Panel ...

Page 8: ...ion 1 0 0 12 16 2016 Page 8 FIGURE 2 WVB REAR PANEL 3 The rear panel contains Red reset button Add Client button Ethernet port Two Satellite in F connector DC power Inlet connector matching EPS10 external Power supply A green power indicator LED ...

Page 9: ...User Manual Wireless Video Bridge Gen 2 Version 1 0 0 12 16 2016 Page 9 FIGURE 3 SIDE VIEW WITH NEW LOGO ...

Page 10: ... Environmental Requirements Operating temperature 32 to 122 F 0 to 50 C for indoor units Storage temperature No Damage 40 to 150 F 40 to 66 C Relative humidity 93 non condensing Ports and Interfaces 802 11n ac Wi Fi Coax Network SWiM input Coax Network SWiM output DC Power Input Inactive Ethernet Port Power EPS10 External PSU AC external PSU 120v 60HZ 18W Input 12V DC 1 5A Active Current Consumpti...

Page 11: ... 2 Version 1 0 0 12 16 2016 Page 11 III MINIMUM REQUIREMENTS The minimum requirements for a Wireless Video distribution are SWiM installation Genie server HR34 HR44 HR54 H44 HDD Wireless Video Bridge At least one wireless Genie Mini Client ...

Page 12: ...allows for increased frequency range and channel bandwidth which leads to increased throughput over greater distances in comparison to MoCA 1 1 MoCA 2 0 is also backwards compatible with MoCA 1 1 and will therefore allow for operability with existing MoCA 1 1 compliant products C WIRELESS REPEATER FUNCTIONALITY The WVB Gen2 s ability to act as a wireless repeater indicates that the WVB Gen2 will o...

Page 13: ...LED Yes Yes Mechanicals mm 190x182x82 190x182x82 Weight oz 12 5 12 5 Power Supply EPS10 EPS10 DFS Channel Support Yes Yes Maximum Supported Number of Clients 3 5 Wi Fi Band Operation 5GHz 5GHz Minimum Throughput Over 3 Streams 72Mbps 120Mbps WVB Range 80 feet 5 walls 80 feet 5 walls MIMO Solution 4x4 4x4 DTV WPS Button No Yes VA SNE Compliant No Yes Feature WVB Gen1 WVB Gen2 Bridge MoCA to Wi Fi T...

Page 14: ...2 acts as an access point for the C61W creating the Wireless Video Network for wireless clients C61W The WVB2 delivers audio video and the user interface wirelessly to the clients as if there was a traditional coax network in the home and this connection is different and separate from the Wi Fi connection to the customers Router FIGURE 4 WI FI DIRECTV S WIRELESS VIDEO NETWORK DIFFERENCES NEW DIAGR...

Page 15: ...nterference The following are the required distances W and WVB2 must be a minimum of 4 feet apart W and Wireless Router must be a minimum of Wireless router and WVB2 must be a minimum of 4 feet apart 2 and Wireless Client C61W must be a minimum of 4 feet apart is physical distance NOT the length of the cable Concrete Brick Stone or other high density material can limit the the wireless signal For ...

Page 16: ...mber Non stucco external wall wood siding Wood floor ceiling Stucco wall with diamond metal mesh Brick Stone wall fireplace Double pane tinted high efficiency door window Metal objects ducting appliance enclosure television 5 dB signal loss 5 10 dB 10 20 dB 20 dB No impact up to 5 barriers 15 feet distance impact for each additional barrier 30 feet distance impact per barrier 45 feet distance impa...

Page 17: ...the WVB Do not place the WVB2 on the floor as it may be easily knocked on its side The following is the WVB2 survey Beacon mode procedure This procedure covers both new installs and upgrades The WVB2 is not to be connected to the SWiM MoCA network instructed Setup the wireless clients C61W in the location they will be used C61W is to be mounted behind the TV it should be placed its final mounted p...

Page 18: ...o all wireless clients use 5 walls and 80 feet as the guide Access to the coax SWiM network Do not connect the W network yet on the WVB2 and observe the power up sequence up to a state referred to as Survey mode or Beacon transmits a signal for wireless clients C41W C61W sequence is as follows LED flashes BLUE during boot up The boot up takes approximately two minutes Once boot up has completed th...

Page 19: ...dicates poor signal strength to the WVB2 Consider moving the WVB2 adding another WVB or using a wired client D WVB INSTALLATION Once the WVB2 survey is complete and the optimal locations for the WVB2 s and wireless clients C61W have been determined installation can begin 1 If not previously performed install the ODU SWiM and run the coax cable to the WVB location s do not connect the coax to the W...

Page 20: ...2s have a solid GREEN or solid BLUE LED This means that the Genie server and the WVB2 are connected even though you may not have a wired or wireless client connected E ADDING WIRELESS CLIENTS C61W Once the WVB2 is properly configured by the Genie server the wireless client s C61W can be added The WVB2 s network status light should be Solid GREEN or BLUE if previous clients were connected 1 On the ...

Page 21: ...een GREEN and BLUE This indicates that the system is in the proper state to add a wireless client C61W 3 If not already powered on power ON one of the wireless clients C41W C61Ws 4 On the wireless client C41W C61W select the Connect Now Continue button while in the Connecting to Video Bridge screen to begin client connection and registration FIGURE 9 C41W CONNECTING TO VIDEO BRIDGE SCREEN 5 Attemp...

Page 22: ...CREEN 6 When wireless connection between the WVB2 and wireless client C41W C61W completes enter the PIN provide by the Genie server This process will change in Goliath and when in Lenient mode or Full Client Tracking mode The PIN will no longer be required See FE TC D 088 Goliath Flower Tech Comm for all related changes FIGURE 11 C41W ENTER PIN SCREEN At any time throughout the installation the So...

Page 23: ...ient User names the Client and will have the option to copy don t copy the location settings from a Genie server or another Client The wireless client C41W C61W may go to gray screen may have a flashing RED network LED and or may display the Wireless Connection Lost The OSD will clear and the network LED will go back to Green after 20 seconds If gray screen persists and the network LED is Green th...

Page 24: ...d up to 3 clients Run System Test on the Genie server and ensure there are no Error Confirm that the LED on the WVB2 is Solid Blue Ensure the network LED on Clients 1 2 and 3 wired and wireless is GREEN and confirm Live TV If internet connected press the Dash button The client will display Internet connected If the customer has more than 3 clients put Clients 1 2 and 3 into Standby and turn on cli...

Page 25: ...Wireless Video Bridge Gen 2 Version 1 0 0 12 16 2016 Page 25 FIGURE 12 WVB AND C41W INSTALLATION DIAGRAM The diagram on the following page depicts an alternate approved installation for a Genie WVB2 and C61W setup ...

Page 26: ...ermanently removed from the Genie server If replacing a WVB2 go to the Replace WVB section in this document If more than one WVB2 has been installed and a WVB is removed permanently this procedure should be performed to stop an error from occurring on the Genie server These steps will change in Goliath and when in Lenient mode or Full Client Tracking mode see FE TC D 088 Goliath Flower Tech Comm 1...

Page 27: ...ge Gen 2 Version 1 0 0 12 16 2016 Page 27 FIGURE 14 GENIE SETTINGS SCREEN 2 Select Whole Home Video Bridge FIGURE 15 GENIE SELECT VIDEO BRIDGE SCREEN 3 If a WVB2 is configured to the network the Remove Video Bridges option is enabled ...

Page 28: ...EO BRIDGES SCREEN 4 Select the option Remove Video Bridges The screen will list all the WVB2 s that are configured to the network Select Continue to remove the WVB2 FIGURE 17 GENIE REMOVE WIRELESS VIDEO BRIDGES SCREEN 1 5 Follow the on screen instructions and press to complete the removal of the WVB2 ...

Page 29: ...FIGURE 18 GENIE REMOVE WIRELESS VIDEO BRIDGES SCREEN2 6 A successful completion OSD will appear Press OK FIGURE 19 GENIE WVB REMOVAL CONFIRMATION SCREEN 7 The removal will cause the wireless clients C61Ws that are paired with this WVB2 to disconnect from the wireless network ...

Page 30: ... status troubleshooting c If WVB2 LED is BLUE then check LED status light on the wireless client C61W d If LED is not Solid GREEN then see wireless client C61W LED status troubleshooting e Extra steps for Technicians ONLY The Excellent Good text that is referenced below is already in the Genie servers screens however they should not be used until the Genie Server has the Goliath Software 10 On the...

Page 31: ...w the below to check connections and Input Press the Input button on the DIRECTV remote 1 Ask the customer to slowly cycle through the TV s video inputs 2 If one input setting gives a clear picture with the Guide advise the customer to set the TV to that input for DIRECTV service If using HDMI 1 Turn the TV off and on to reinitialize the HDMI port a If successful escalate to NET noting the custome...

Page 32: ...ressing and holding the DIRECTV Logo Power button for 5 10 seconds This is the Power button NOT the Red Reset button 2 When the power button is released the receiver will reboot up to factory defaults 3 Does the customer now see video a If no then Offer a Service Call b If yes then C61W was probably in a resolution that their TV does not support Since the customer has reverted their C61W to factor...

Page 33: ...play video after Add a Client exited Troubleshooting Refer to Troubleshooting steps above Gray Black screen troubleshooting 10 Wireless Client C61W Network LED Failures Bad Wireless Connection Symptom WVB2 has a Solid Red LED And or Wireless Client has Yellow Red or Blinking Red Network LED Probable Cause Poor placement of the WVB2 and or Wireless Client Installer Training Troubleshooting 1 For Ye...

Page 34: ...nection was lost while watching video the Wireless Connection Lost screen will appear if the Wireless Client was in Standby Select a Server No Server Detected will appear and will change to the Wireless Connection Lost OSD c Select More Info then Reset Connection from the C61W on screen display ...

Page 35: ...to the Genie server The WVB2 lost power or is rebooting Troubleshooting should focus on the connection from the WVB2 to the Genie server Troubleshooting 15 Check if the clients are having a problem If yes troubleshoot client symptoms 16 If no educate customer that the OSD was temporary and choose to ignore OSD 12 Wireless Client C61W OSD Wireless Connection Lost The connection to wireless video br...

Page 36: ...LED is Green If the LED is Green allow 2 minutes for the Live TV to return If the wireless client C61W network LED is blinking Red reset the WVB2 this is needed in case the WVB2 has not loaded the new software Treat the same as Genie Server OSD Wireless Connection Lost Agent Troubleshooting Troubleshooting should focus on the connection from the Wireless Video to the Genie server Run system test o...

Page 37: ...at all Wireless Video Bridges on your network are powered on and have the coaxial cable connected Select Test Again to see if this has solved the issue Diagnostic Code 89 The Genie server does not detect the WVB2 1 Determine if the WVB2 was deliberately removed from the network by the customer If it was walk customer through removing the WVB2 from the Genie by using the system menus 2 Ensure all W...

Page 38: ...ur wireless clients Please check the coaxial cable connection to your Wireless Video Bridge s then reset them using the red reset button on the back panel Select Test Again to see if this has solved the issue Diagnostic Code 91 WVB2 MoCA Error Troubleshoot the MoCA Coax network Verify cabling and connectors If the customer has more than one Wireless Video Bridge advise customer to find the one tha...

Page 39: ...paired with WVB2 1 Follow Adding Wireless Clients steps to pair and register the Wireless Clients 1 Wireless Clients need to be powered ON so that the Registration process can start 2 Complete the steps to add a wireless client Blinking Green Bridge in Survey Beacon Mode MoCA network connected No communication from Genie server to the WVB2 This is normal when initially connecting to the MoCA netwo...

Page 40: ...he Wireless Video Bridge and Genie Server are properly attached and finger tight 2 Reset Wireless Video Bridge by unplugging and plugging it back in same as pressing the reset button 3 Reset the Genie server 4 If issue persists offer a service call Solid Red The WVB2 has a good connection to the Genie server however there is a Poor Wireless connection to one or more wireless clients C61W Follow Wi...

Page 41: ...F Wireless client C61W booting Allow wireless client C61W to finish booting wireless client C61W should boot in 1 2 minutes Allow C61W to finish booting May take 1 2 minutes ON GREEN Normal operation 1 This means the customer had a good connection to the WVB2 No Troubleshooting needed on the C61W ON YELLOW wireless client C61W connected But poor connection to the WVB2 This may adversely affect per...

Page 42: ...n a location where its Network Status LED is GREEN i If customer cannot get a GREEN LED explain that the range between C61W and the Wireless Video Bridge is limited and either 1 Have customer move the C61W back to the original location or 2 If the customer does not want to move the C61W back to the original location offer a Relocate b NO 5 If issue persists offer a service call ON Blinking RED Wir...

Page 43: ... Agents 1 Have customer move the C61W back to the original location or 2 If the customer does not want to move the C61W back to the original location offer a Relocate b NO Continue 5 If the WVB2 was just reset allow 3 5 minutes for the C61W connect and show live video The C61W Network LED should change to green 6 If still flashing red a Reset the wireless settings b Then peform the steps for Add a...

Page 44: ...eption which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experience...

Page 45: ...Field Engineering Technical Communications Wireless Video Bridge Gen 2 Version 1 0 0 12 16 2016 Page 45 DIRECTV Inc Proprietary and Confidential ...

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