User Manual –
Wireless Video Bridge Gen 2
Version 1.0.0 12/16/2016
Page 32
6) Run a system test on the Genie server.
7) If no diagnostic code, check the color of the Network LED on the C61W.
a. Not solid green: Troubleshoot per the LED color.
b. Solid Green: Continue.
8) Check the color of the Network LED on the Wireless Video Bridge.
a. Not solid blue: Troubleshoot per the LED color.
b. Solid Blue: Continue.
9) If issue persists, reboot the C61W.
a. When rebooting C61W, pay attention to any screens that appear during
the bootup. If the initial screen appears (Hello, Your DIRECTV receiver
is starting up), but Live TV does not appear then you may need further
troubleshooting after rebooting the Genie Server
10) If issue persists, reboot the Genie Server
11) If issue persists, and during the C61W boot up, did the customer see the “Hello,
Your DIRECTV receiver is starting up” screen?
a. If Yes, then reset the C61W to Factory Default setting
1. On the C61W pressing and holding the DIRECTV Logo Power
button for 5-10 seconds (This is the Power button, NOT the Red
Reset button)
2. When the power button is released, the receiver will reboot up to
factory defaults.
3. Does the customer now see video
a) If no, then Offer a Service Call
b) If yes, then C61W was probably in a resolution that their TV
does not support. Since the customer has reverted their C61W
to factory default, you now need to help , the customer with
some of their settings
i. Remote
•
If the customer is not using the RC71 or higher remote,
then you can skip this step. If they have an RC71, reset the
remote to IR mode, then reprogram the RF mode
I. On the remote, press and hold MUTE and Select.
II. Green LED blinks twice.
III. Press 9-8-7
IV. Green LED blinks Red for less than a second times
<<yes RED is correct, the remote spec says green flash
4x but that is not how the remote works>>
V. The remote should now control the C61W and the TV
setting should remain
VI. If the customer wished to be in RF mode, then follow
Enable RF for the Genie Remote
ii. If needed, help the customer with setting up Favorites,
Parental Controls, Resolution and TV
