User Manual –
Wireless Video Bridge Gen 2
Version 1.0.0 12/16/2016
Page 30
VI. T
ROUBLESHOOTING FOR
OSD
AND
D
IAGNOSTICS
H. C
LIENT
S
YMPTOMS AND
T
ROUBLESHOOTING
4. Wireless Client (C61W) Grey/Black screen no Banner
Technician Troubleshooting:
8) If the wireless client (C61W) network LED is Green, then follow normal
Gray/Black screen troubleshooting.
•
Change channels
•
Turn off the wireless client (C61W) for 15 seconds and then turn it back on.
•
Verify the customer’s TV is on the correct input
•
Verify cables and connection to the TV is good (including trying a different
cable and input to the TV)
If the LED is not Green, or normal Gray/Black troubleshooting does not resolve
then continue to step 2.
9) Run system test on the Genie server. Troubleshoot any error codes that appear
(see Genie error code table).
a. If there are no error codes, check the LED status light on WVB2.
b. If LED is not BLUE then see WVB2 LED status troubleshooting
c. If WVB2 LED is BLUE, then check LED status light on the wireless
client (C61W)
d. If LED is not Solid GREEN then see wireless client (C61W) LED status
troubleshooting
e. Extra steps for Technicians ONLY (The “Excellent”/”Good” text that is
referenced below is already in the Genie servers screens, however
they should not be used until the Genie Server has the Goliath
Software)
10) On the Genie Server go to Setting & Help >/ Settings > Info & Test > More
System Info
11) Scroll down to the Wireless Client(s) that is having the issue and look at its
“RSSI”.
12) If the RSSI does not show “Excellent” then troubleshoot the same as a “Yellow”
Network LED on the C61W”
Note: “Good” status is normally acceptable unless the customer is complaining of
intermittent issues. “Good” indicates that the Network LED is Green, but it might
be on the edge of going to “Yellow”. RSSI value of “Excellent” helps to ensure that
there are enough margins to overcome interferences in the customer’s home.
a. If internet connected, power-cycle the router.
b. Reset the WVB2
c. Reset the Genie server, and wait for it to boot up to video
