Direct Healthcare Group QUATTRO Acute Service Manual Download Page 3 | Manualshive

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S E R V I C E M A N U A L

D H G - H E A LT H C A R E . C O M

1. Product Specification

2

QUATTRO Acute mattress system

QUATTRO Plus mattress system

1.1 Operating Requirements/Specification/Manufacturer’s Guarantee

Transport and Storage

Handle with care. Please report instances of damage or impact to Direct Healthcare Group Service Department.
–25 °C without relative humidity control; and
+70 °C at a relative humidity up to 93 %, non-condensing.
An atmospheric pressure range of 700 hPa to 1,060 hPa.
Suitable for all standard modes of transport when in the correct packaging.

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Summary of Contents for QUATTRO Acute

Page 1: ...QUATTRO Acute QUATTRO Plus Service Manual DHG HE A LT HCAR E C OM ...

Page 2: ...egulation Tests 27 2 11 Pump Performance Tests 28 2 12 Mattress Pressure Tests 29 2 13 Test and Communications Kit 31 3 Replacement Procedures 32 3 1 Filter Pad Replacement 32 3 2 Hanging Handle Replacement 33 3 3 Anti Vibration Pad T19R Replacement 33 3 4 Internal Pump and Upper Pump Post Replacement 34 3 5 Cycle Control Valve Assembly Replacement 35 3 6 Opto Slot PCB Replacement 36 3 7 IEC Repla...

Page 3: ...turer s Guarantee Transport and Storage Handle with care Please report instances of damage or impact to Direct Healthcare Group Service Department 25 C without relative humidity control and 70 C at a relative humidity up to 93 non condensing An atmospheric pressure range of 700 hPa to 1 060 hPa Suitable for all standard modes of transport when in the correct packaging ...

Page 4: ... x 20 mm IP Rating IP21 Noise Level 33 5 dBa Cycle Time QUATTRO Acute Type 19R Fixed cycle duration 240 seconds per channel 16 minute cycle 1 in 4 Deflation 150 seconds Equalise 30 seconds Inflation 75 seconds QUATTRO Plus Type 19R Fixed cycle duration 240 seconds per channel 16 minute cycle 1 in 4 Deflation 75 seconds Equalise 15 seconds Inflation 150 seconds Specification of Alternating Air Pres...

Page 5: ...ct has no specified shelf life Products are free from TSE species derived materials medicinal substances human blood derivatives and phthalates Products are manufactured to comply with National and International safety standards and are certified to ISO13485 Medical Devices Directive 93 42 EEC and Medical Device Regulation 2017 745 This medical device is compliant with IEC 60601 1 3rd edition Medi...

Page 6: ...t DATA Key 4 Information Used for accessing information only does not affect mode of operation Pressing the DATA button at any time switches the display into DATA mode Use the up and down arrow buttons to scroll through the product data and user information set Pressing the DATA button again returns the display to the previous mode MUTE UNLOCK Key 5 Press to silence the sounder and to clear the me...

Page 7: ...urred Software version Part number Bootloader identification Hours run total Hours to service Hire time optional Product code optional Serial number optional Last service date Owner optional Contact name optional Telephone optional Hospital optional Ward optional Patient optional Reference optional Information can be uploaded to the device utilising custom software on a PC Some information is read...

Page 8: ... enables the system to recover from short term mains power dropouts without intervention A full restart with initialisation will occur whenever the AC Fail has been acknowledged with the MUTE button pressed or if the mains power was off for longer than 10 seconds 1 4 Pressures Comfort and Cycle Settings All pressure readings in table are in mmHg Product Name Therapy Mode Comfort Setting Max Inflat...

Page 9: ...TRO Acute and QUATTRO Plus 1 in 4 Therapy Cycles QUATTRO Acute Inflate 75 seconds Deflate 150 seconds Equalise 15 seconds for each therapy channel QUATTRO Plus Inflate 150 seconds Deflate 75 seconds Equalise 15 seconds for each therapy channel ...

Page 10: ... at the umbilical mattress interface to guide the umbilical in a downwards orientation and reduce the possibility of it being crushed by the bed frame side rails STORAGE STRAPS Once the mattress is deflated place umbilical on mattress then roll the mattress up starting from the umbilical end and then connect the two clips on the end and the underside of the mattress when mattress needs to be store...

Page 11: ...D GUIDELINES QUATTRO Acute 0 250 kg 0 39 stone QUATTRO Plus 0 200 kg 0 31 stone Cushion Features COMPATIBLE WITH QUATTRO PLUS POWER UNIT The cushion can operate with the QUATTRO Plus power unit directly by using the cushion adapter Connect the cushion adaptor to the CCV assembly on the power unit by inserting and rotating clockwise until the green dot is fully visible in the locator aperture Relea...

Page 12: ...lls and mattress cushion interior for signs of damage or contamination e g staining or evidence of fluid ingress The frequency of these checks should be at each decontamination process i e between patients or patient occupancy or weekly for longer term patients Care should be taken to avoid puncturing air cells with objects such as needles scalpels pat slides acrylic nails etc The individual cells...

Page 13: ...d switch the unit on 3 STARTING PLEASE WAIT is displayed whilst optical sensor is moving to zero position 4 INITIALISING PLEASE WAIT is displayed while mattress is reaching operating pressure 5 ACTIVE MEDIUM is displayed when the mattress has reached pressure and is ready for patient 1 8 NFC Scanning and Functionality 1 The NFC tag can be found inside the power unit under the top label where the N...

Page 14: ...rotor and stator Failed opto slot sensor PCB No mechanical damage to cycle control valve assembly Replace cycle control valve assembly Fault Pump Triac fail System will not operate If this fault occurs unit will require opening and assessment by a qualified service engineer Pump electrical connection not made Reconnect Replace pump Replace control board Warning Battery On board back up battery not...

Page 15: ...osed position ROTOR SYSTEM FAULT 2 1 Service Requirements and Checks QUATTRO systems should be service every 7500 hours 1 Full inspection of all parts of mattress cushion for damage degradation or contamination including Top cover and base sheet Zips umbilical assembly CPR connector undamaged and lock button operates correctly All labels and print is present and legible All internal tubing and con...

Page 16: ...o 7500 see section 2 for Faults and Warnings and section 2 6 and 2 7 for Clearing Faults and Editing Information Procedure 10 If any parts of the mattress need replacing due to damage refer to sections 3 10 to 3 14 11 If any parts of the power unit need replacing due to damage refer to sections 3 1 to 3 9 12 Fully wipe down power unit and mattress see section 1 7 13 Fill in service check sheet see...

Page 17: ...ST MODE Test Keys This test enables you to test the functionality of all six keys Enter Test Keys and press each key to check functionality TEST MODE Test Pump This test mode enables you to test functionality of pump TEST MODE Rotor System This test enables you to check functionality of CCV assembly TEST MODE Test PReg This test enables you to check the pressure regulation functionality of your QU...

Page 18: ...vailable in a scrolling list Release the information data key on language required The unit will now be in the language you have selected The language can be changed as many times as required 2 4 Internal PCB Calibration 1 Loosen all the 10 screws connecting front and rear case on unit and remove the back case 2 Gently lift the pump from the top case assembly under the pump the pump is connected t...

Page 19: ...display APPLY 160mm then press DATA Set the sphyg to 160mmHg and press the information data key on unit 11 The unit will now display the actual pressure that the PCB is reading Leave the unit in this mode and check pressures SERVICE MANUAL DH G HEALTHCARE COM 1 8 8 9 10 11 6 7 12 12 Set the sphyg to 100mmHg and check that the unit displays 100mmHg 4mmHg 13 Then set the sphyg to 50mmHg to check tha...

Page 20: ...play Rotor System 0 Press the up arrow key twice and the unit will display Rotor system 60 5 Now the rotor is aligned at the 60 point press the information data key to exit rotor test back to the test menu the unit will display TEST MODE Rotor System 6 Now using the up arrow key scroll back through the test menu until the unit displays TEST MODE CAL 7 Connect the CCV push turn connector interface ...

Page 21: ...o check that the unit displays 0mmHg 4mmHg The unit is now fully calibrated the power can be switched off and the mains cable disconnected 13 14 2 6 Clearing Faults and Editing Information 1 Connect the unit to power but do not switch on and connect the data lead coming from USB communication box to the unit and communication box to the computer as shown in pictures below LEAD COLOURS MIGHT BE DIF...

Page 22: ... of Total run time hours If you require a field not to show on the display of the unit you type an asterisk in the first character of the field also if you do not require the Auxiliary timer hire hours to display on the unit type 5 in the first character of this field 7 When servicing the unit 7500 hours should be entered in time to service as circled QU ATTRO ACUTE QUATTRO PLUS DH G HEALTHCARE CO...

Page 23: ...n now scroll through the information 9 To clear any fault from the fault log on the information screen select the Clear faults box this will take a few seconds 10 Once the faults are cleared OK will display above the Clear faults box Using the up down arrow keys on the unit scroll through the information menu to check all the faults have been cleared SERVICE MANUAL DH G HEALTHCARE COM 2 2 8 9 10 ...

Page 24: ...ays and all five faults will be cleared simultaneously 4 Once the stars have been displayed press the information data key to clear the faults All 5 fault logs will now have NO FAULT displayed and the fault log hours will read 0 hours 2 3 4 Renewing Hours to Service 1 Switch the power unit on with information data key depressed The unit will display QUATTRO PLUS or ACUTE Information 2 Press the do...

Page 25: ...date with a cursor 5 Use the active CLP toggle select key to move the cursor to the parts of the date that need altering and the down and up arrow keys to alter the date itself Once the date is correct press information data key to exit the menu and the cursor will no longer display 3 Altering Service Date SCROLL 2 HOLD 4 5 2 8 Uploading New Software with Service Data USB V1 2 1 Connect the unit t...

Page 26: ...UTEV2 0 5 Once this is achieved the HEX file will appear in field indicated 6 Now select the Set pump ready for download box then read the information screen and select the OK box as shown 7 Now select the NO box as shown and then within 5 seconds of selecting NO switch the unit on QU ATTRO ACUTE QUATTRO PLUS DH G HEALTHCARE COM 2 5 3 7 5 4 7 6 ...

Page 27: ...nformation data key depressed and scroll through the menu with the up arrow key until you reach Software ID this will now display the program number that has been uploaded 11 HOLD SCROLL 2 9 Testing Rotor and CCV Assembly 1 Apply the power lead to unit and switch the unit on with the down arrow key depressed at the same time Once the unit has started release the down arrow key This enables you to ...

Page 28: ...arrow key This enables you to enter the test menu The unit will display TEST MODE CAL 2 Press the down arrow key to scroll through the test menu until TEST MODE Rotor System is displayed 3 Press the information data key and the unit will display Rotor System Finding Index while the rotor finds its index point which is at 0 deg This will take 20 seconds 4 Once the unit has found the rotor index poi...

Page 29: ...ame time Once the unit has started release the down arrow key This enables you to enter the test menu The unit will display TEST MODE CAL 2 Press the down arrow key to scroll through the test menu until TEST MODE Rotor System is displayed 3 Press the information data key and the unit will display Rotor System Finding Index while the rotor finds its index point which is at 0 deg This will take 20 s...

Page 30: ...ould be no lower than 100mmHg for a Type 19R internal double pump 11 Fully open the valve on the flow meter by turning the black knob fully anti clockwise and take the reading from the flow meter This reading should be no lower than 8 L P M for a Type 19R internal double pump A A B B C C HOLD 9 8 10 11 2 12 Mattress Pressure Tests 1 Connect the mattress umbilical to the CCV assembly on the power u...

Page 31: ... the push and turn connector from unit by rotating the connector a turn towards the black line on the CCV assembly green dot will no longer be visible in locator spot 9 Then pull umbilical away from the power unit 10 Connect the mattress test connector to the sphyg by push fitting male CPC into the female CPC until a click is heard 11 Connect the umbilical push and turn connector to the mattress t...

Page 32: ...to 300mmHg FLOW METER ASSEMBLY PART NUMBER 11083 This measures flow range from 1 to 25 litres per minute TEST EQUIPMENT PUMP QUATTRO PART NUMBER 11079 This connector will connect to any QUATTRO Type 19R units TEST EQUIPMENT MATTRESS QUATTRO PART NUMBER 11080 This connector will connect to any QUATTRO mattress SERVICE DATA V1 2 USB COMMUNICATION KIT PART NUMBER 10951 This enables you to apply progr...

Page 33: ...lt filter pad filter cap section 3 1 Rear anti vibration pad T19R self adhesive section 3 3 3 1 Filter Pad Replacement 1 The filter is accessed by turning the cap anti clockwise Filter Inlet seal and cap set comprises Filter cap Inlet filter Inlet seal A B C B C A 3 2 1 INLET FILTER FW12 50 WOOL CONTENT PART NUMBER 10716 FILTER INLET SEAL AND CAP SET PART NUMBER 10985 ...

Page 34: ...cement 3 3 Rear Anti vibration Pad T19R Replacement 1 Turn the QUATTRO unit so that the rear case is facing up and clean the area where the old anti vibration pad was with a TECcare CONTROL surface wipe other wipes can be used to clean off any excess adhesive from the old pad 2 Take the new anti vibration pad and peel the protector away from the adhesive side of the pad 3 Position the new anti vib...

Page 35: ...d without the need for hand tools 3 Fit the new internal double pump with reverse procedure 4 If only the anti vibration pump mount is damaged replace any of the 4 off anti vibration mounts The anti vibration part simply pulls away from mount support and new part can be push fitted 5 If one of the upper pump mounts is damaged remove the damaged pump mount unfasten the 2 x M4 x 12 pan head pozi scr...

Page 36: ...r the mains power from the control PCB header this will pull away from the PCB Disconnect the ribbon cable note this is a locking 4 way header press in on the locking mechanism release tab and pull away from the PCB 5 The CCV assembly can now be lifted from the enclosure and replaced with new T19R CCV assembly 6 When replacing the pump or cycle control valve assembly it is important to ensure they...

Page 37: ...ush fit the existing plastic snap rivets and then reconnect the locking crimp header 6 Push on release tab and lift 1 A 2 A 3 4 OPTO SLOT PCB ASSEMBLY PART NUMBER 10876 3 7 IEC Module Replacement 1 Remove the rear case assembly via the 10 pozi drive screws see section 3 2 2 Withdraw the double pump unit disconnecting the air hose to the cycle control valve and the power connector on the PCB 3 Disc...

Page 38: ...the double pump unit disconnecting the air hose to the cycle control valve and the power connector on the PCB 3 Remove the CCV assembly as detailed in section 3 5 4 Remove the IEC module as detailed in section 3 7 5 Remove the sensor tube taking care not to strain the sensor itself Unfasten 5 x M3 x 8 pan head pozi screws and remove the PCB Install the replacement Type 19R QUATTRO PCB using the re...

Page 39: ... adhesive Ensure that any adhesive residue from the discarded label is removed and that surfaces are clean and dry QUATTRO label kit illustrations LABEL KIT FRONT LOGO QA T19R PART NUMBER 11389 LABEL KIT FRONT LOGO QP T19R PART NUMBER 11383 LABEL REAR UNI QUATTRO RANGE 230 50 T19R PART NUMBER 11017 LABEL REAR UNI QUATTRO RANGE 230 60 T19R PART NUMBER 12391 ...

Page 40: ...cted 2 Deflate the mattress by releasing the CPR 3 Unzip the top cover there are two zips at opposite corners of the mattress and remove from the mattress Replace cover if damaged SEE SPARES LIST FOR APPROPRIATE COVER REQUIRED FOR MATTRESS 4 Unfasten both the end poppers of the air cell To prevent the possibility of tearing the polyurethane of the air cell it is important to roll the popper off th...

Page 41: ...nector from tubing or air cell and replace with new connector 5 SEE SPARES LIST FOR APPROPRIATE ELBOW REQUIRED FOR MATTRESS SEE SPARES LIST FOR APPROPRIATE ELBOW REQUIRED FOR MATTRESS 7 8 6 1 Deflate the mattress and un fasten the air cells in the proximity of the CPR see section 3 10 2 Unfasten the 4 screws on the outside of the mattress Ensure the Nyloc nuts on the inside of the mattress are ret...

Page 42: ...eplacement 4 When reassembling the new umbilical tubes should be attached in the orientation shown UMBILICAL WITH BARB AND SLEEVE ASSEMBLY QA G4 SPARE PART NUMBER 12198 UMBILICAL WITH BARB AND SLEEVE ASSEMBLY QP G4 SPARE PART NUMBER 12197 A 1 4 2 3 A 2 4 1 AL 3 1 Deflate the mattress remove the mattress cover and unfasten the end and centre poppers of all the air cells see section 3 10 2 Remove th...

Page 43: ...acing the bellows you will always replace a set of 2 BELLOWS 6 WAY T VALVES PART NUMBER 10864 3 14 Cushion Bellows Replacement 1 B B A 3 A 2 4 1 Unzip the cover from the cushion and remove the foam insert from around the bellows see section 3 13 2 Identify the tubes going to the umbilical and disconnect the umbilical tubes from T pieces Unclip the inner cushion clamp part from the outer cushion cl...

Page 44: ...9R Section 3 4 12175 Pump unit internal double 230 60 T19R Section 3 4 10984 Anti vibration mount kit pack of 4 Section 3 4 10371 Upper pump mount T19R Section 3 4 10944 CCV assembly 230 50 T19R Section 3 5 10876 Opto slot PCB Section 3 6 12193 IEC shroud assembly T19R Section 3 7 10887 Quattro Plus T19 PCB 230 50 120 60 Section 1 3 3 8 10888 Quattro Acute T19 PCB 230 50 120 60 Section 1 3 3 8 108...

Page 45: ...us G4 TAL 30C 88cm Spare Section 3 10 11273 C018 Cover Mattress Quattro Plus G4 ILS 30C 88cm Spare Section 3 10 11273 C019 Cover Mattress Quattro Plus G4 TAL 32C 78cm Spare Section 3 10 11273 C020 Cover Mattress Quattro Plus G4 ILS 32C 78cm Spare Section 3 10 11273 C021 Cover Mattress Quattro Plus G4 TAL 32C 83cm Spare Section 3 10 11273 C022 Cover Mattress Quattro Plus G4 ILS 32C 83cm Spare Secti...

Page 46: ...se Sheet Quattro Acute G4 ILS 27C 90cm EE Spare Section 3 13 11113 C022 Base Sheet Quattro Acute G4 ILS 28C 78cm EE Spare Section 3 13 11113 C023 Base Sheet Quattro Acute G4 ILS 28C 83cm EE Spare Section 3 13 11113 C024 Base Sheet Quattro Acute G4 ILS 28C 90cm EE Spare Section 3 13 11315 C013 Base Sheet Quattro Plus G4 TAL 30C 78cm EE Spare Section 3 13 11315 C014 Base Sheet Quattro Plus G4 TAL 30...

Page 47: ...age and all case fixings present N A Labels present legible N A Inlet filter present and clean filter must be replaced annually 3 1 Hanging handles operate correctly and no damage N A AV mounts undamaged N A Cycle control valve Opto slot PCB motor assembly undamaged IEC switch undamaged On Off switch functions correctly All internal wires and tubes connected correctly and undamaged PCB undamaged a...

Page 48: ...QU ATTRO ACUTE QUATTRO PLUS DH G HEALTHCARE COM 4 7 4 3 QUATTRO Acute and QUATTRO Plus Mattress Tubing Diagrams ...

Page 49: ...SERVICE MANUAL DH G HEALTHCARE COM 4 8 ...

Page 50: ...QU ATTRO ACUTE QUATTRO PLUS DH G HEALTHCARE COM 4 9 ...

Page 51: ...SERVICE MANUAL DH G HEALTHCARE COM 5 0 ...

Page 52: ... connection to type BF applied parts IP Ingress Protection 2 Protection against fingers or other object not greater than 80mm in length and 12mm in diameter 1 Protection from vertically dripping water Medical Device Catalogue number Serial number Power OFF Power ON Operating Instructions This is a statement that alerts the user to the possibility of serious injury or other adverse reactions with t...

Page 53: ...SERVICE MANUAL DH G HEALTHCARE COM 5 2 4 5 Type 19R Circuit Diagrams ...

Page 54: ...lts or continuous resets Try to ascertain the source of the interference by turning nearby or suspect equipment off and see if the interference effects stop In any such event the user is encouraged to try to correct the interference by one of the following measures Have the interfering equipment repaired or replaced Reorient or relocate the interfering equipment Increase the separation between the...

Page 55: ... a typical commercial and or hospital environment If the user of the QUATTRO requires continued operation during power mains interruption it is recommended that the QUATTRO be powered from an uninterruptible power supply or battery 0 UT 1 cycle 70 UT 25 30 cycles Single phase at 0 0 UT 1 cycle 70 UT 25 30 cycles Single phase at 0 Voltage interruptions 0 UT 250 300 cycle 0 UT 250 300 cycle Mains fr...

Page 56: ...ransmitters such as base stations for radio cellular cordless telephones and land mobile radio AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy To assess the electromagnetic environment due to fixed RF transmitters an electromagnetic site survey should be considered If the measured field strength in the location in which the QUATTRO is used exceeds the app...

Page 57: ...SERVICE MANUAL DH G HEALTHCARE COM 5 6 Notes ...

Page 58: ...QU ATTRO ACUTE QUATTRO PLUS DH G HEALTHCARE COM 5 7 Notes ...

Page 59: ...SERVICE MANUAL DH G HEALTHCARE COM 5 8 Notes ...

Page 60: ...t Swatar BKR 4013 Malta DHG Withey Court Western Industrial Estate Caerphilly United Kingdom CF83 1BF T 44 0 845 459 9831 F 44 0 845 459 9832 E info directhealthcaregroup com PRESSURE ULCER PREVENTION SAFE MOVING HANDLING SPECIALIST THERAPIES BATHROOM SAFETY RENTAL SERVICE SOLUTIONS Part number 12191 issue 2 Date September 2021 D H G H E A LT H C A R E C O M ...

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