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MicroVAX 3100
Model 85/95/96

Troubleshooting and Diagnostic
Information

Order Number: EK–A0719–TM. C01

DATE 1995

This manual describes the troubleshooting procedures and diagnostic
commands that you can use to solve basic problems with the
MicroVAX 3100 Model 85, Model 95, and Model 96 systems.

Revision Information:

This manual supersedes
EK–A0719–TM. B01

Digital Equipment Corporation
Maynard, Massachusetts

Summary of Contents for MicroVAX 3100 85

Page 1: ...DATE 1995 This manual describes the troubleshooting procedures and diagnostic commands that you can use to solve basic problems with the MicroVAX 3100 Model 85 Model 95 and Model 96 systems Revision I...

Page 2: ...ironment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communicat...

Page 3: ...3 1 Power Up Tests 1 10 1 3 2 Diagnostic Tests and Utilities 1 13 1 3 3 Power Up Error Messages 1 18 1 3 4 Configuration Display 1 22 1 3 5 Error Display 1 24 1 4 Contacting Digital Services 1 25 Ind...

Page 4: ...Figures 1 1 Diagnostic Tests 1 13 1 2 Status LED Display 1 26 Tables 1 1 Basic Troubleshooting 1 3 1 2 Option Card Tests 1 15 1 3 MicroVAX 4000 100A 105A Tests 1 16 iv...

Page 5: ...nual presents the information you need for solving basic problems with the MicroVAX 3100 Model 85 95 96 system in one chapter Use the sections in the order presented starting with Section 1 1 Troubles...

Page 6: ...ext displayed on the screen is shown in monospace type italic type Italic type emphasizes important information and indicates the complete titles of manuals Note A note contains information that is of...

Page 7: ...re that all the cables loopback connectors and terminators are correctly connected and that the connectors are not damaged for example the pins may be broken or short circuited Follow these steps 1 Sh...

Page 8: ...equipment to the on position in the following order a Expansion boxes b Peripherals c Console terminal d System unit The system responds with the power up test display If it does not see Section 1 2...

Page 9: ...The terminal cable is not correctly connected Make sure that all the cables are connected at both ends The terminal cable is not connected to the correct MMJ port Check the MMJ port to which the termi...

Page 10: ...Contact your Digital services representative The power up display contains question marks A diagnostic error has occurred See Section 1 4 The power up test display contains unexpected characters The t...

Page 11: ...e eject button fails to release the disc tray The eject button is disabled by software Reenable the eject button or manually release the disc tray The system does not have power Set the system unit on...

Page 12: ...he tape cartridge If the problem persists contact your Digital services representative The tape does not load Press and release the unload button Wait for the green LED to turn on before sliding the l...

Page 13: ...e the MicroVAX 3100 Model 85 95 96 Operator Information manual for information on how to clean the drive heads TZK10 TZK11 Quarter Inch Cartridge QIC Tape Drive Problems The data read from the QIC tap...

Page 14: ...the diskette drive head The system can read from but cannot write to a diskette The write protect switch is in the write protect position Eject the diskette and reset the switch Try writing to the dis...

Page 15: ...s and utilities1 Configuration display1 Error display1 The following sections describe these tests and commands 1 You can use these tests and commands in privileged console mode only if the console se...

Page 16: ...ample shows a typical display for a system that passes all tests and then enters console mode KA55 A or KA51 A or KA56 A V2 6 VMB 2 15 Performing normal system tests 74 73 72 71 70 69 68 67 66 65 64 6...

Page 17: ...VMS If the power up tests encounter an error one of the following actions occurs For minor errors If HALT action is set to a boot condition that is reboot or restart_reboot and if a minor error occur...

Page 18: ...present Memory Set 1 00000000 to 03FFFFFF 64MB 131072 good pages 0 bad pages Total of 80MB 131072 good pages 32768 bad pages 136 reserved pages Tests completed Loading system software BOOT R5 0 EZA0...

Page 19: ...ft_errs_allowed 41 20068CEC Board_Reset 42 20061880 Chk_for_Interrupts 46 200610C4 P_Cache_diag_mode bypass_test_mask 47 2006AD04 Memory_Refresh start_a end incr cont_on_err time_seconds 48 2006B028 M...

Page 20: ...ript_number 9F 200681CC Create_A0_Script C1 20057888 SSC_RAM_Data C2 20057A78 SSC_RAM_Data_Addr C5 200589E8 SSC_registers D0 20060C70 V_Cache_diag_mode bypass_test_mask D2 2005DE90 O_Bit_diag_mode byp...

Page 21: ...mode continous until C 104 Manuf TINA mode continous until C 105 Manuf mode 2 passes 106 CSSE mode select tests continous until C 107 Manuf mode select tests continous until C Note Tests 101 through 1...

Page 22: ...3 QZA_Intlpbck1 Not used on 3100 QBUS systems only 84 QZA_Intlpbck2 Not used on 3100 QBUS systems only 85 QZA_memory Not used on 3100 QBUS systems only 86 QZA_DMA Not used on 3100 QBUS systems only To...

Page 23: ...hat occur before the user specified parameter mark_hard_SBEs The last value 1 is a parameter You can then specify the mark_hard_SBEs parameter in the Memory_Init_Bitmap test as follows T 30 0 0 0 1 Th...

Page 24: ...1 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 09 Test_Subtest_E8_03 Loop_Subtest 00 Err_Type FF DE_SYNC lis Vec 0000 Prev_Errs 0001 P1 09000001 P2 00000000 P3 00000000 P4 00000000 P...

Page 25: ...8 r3 81000000 r4 00000001 r5 01000000 r6 2006EB77 r7 21018048 r8 00000000 r9 20140758 r10 00000000 r11 FFFFFFFF dser 0000 cesr 00000000 intmsk 00 icsr 01 pcsts FA00 pcadr FFFFFFF8 pcctl FC13 cctl 0000...

Page 26: ...34 33 32 Test_Subtest_40_06 Loop_Subtest 00 Err_Type FF DE_Memory_count_pages lis 31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 09 08 07 06 05 04 03 16 MB RAM SIMM Set 0A 0B 0C 0D...

Page 27: ...Vec 0000 Prev_Errs 0000 P1 EF42EF42 P2 00000000 P3 00000000 P4 00000000 P5 00000000 P6 7F337F7F P7 00000000 P8 0000EF42 P9 00000001 P10 2006B8D8 r0 00000002 r1 21018000 r2 00000008 r3 00000007 r4 03FF...

Page 28: ...recent power up tests or diagnostic utilities it responds with a configuration display similar to the following KA55 A or KA51 A or KA56 A V2 6 VMB 2 15 08 00 2B 33 CF C9 80MB TstNbr DevNam Info 0 CPU...

Page 29: ...ay similar to the following KA55 A or KA51 A or KA56 A V2 6 VMB 2 15 08 00 2B 2B 16 91 80MB TstNbr DevNam Info 0 CPU_BD OK A8 MEMORY OK E4 DZ 001 0048 E0 SCSI OK 3 RZ24L 6 Adapter 7 RRD43 5F NI OK E8...

Page 30: ...ing 001 CPU_BD 0000 B_Cache Test_35 Subtest_33 Loop_sub_27 Error_type_FF NVAX Test_54 Subtest_00 Loop_sub_01 Error_type_FF 001 DZ 0030 010 0001 00000031 00000020 00000000 00000002 00000000 0000F1F0 Te...

Page 31: ...iption of the problem including the error messages and the number of the tests or utilities that failed 2 Look at the status LED display on the back of the system unit and write down the numbers of th...

Page 32: ...Figure 1 2 Status LED Display 1 3 2 OPAO MLO 012035 1 Status LED Display 1 26 Troubleshooting and Diagnosing Problems...

Page 33: ...ck connector 1 2 checking ThinWire Ethernet terminator 1 2 Console security feature 1 9 Console terminal checking cable 1 1 checking power cord 1 1 turning off 1 1 turning on 1 2 D Device mnemonics 1...

Page 34: ...ay 1 10 1 11 unsuccessful display 1 11 1 12 use of 1 10 Privileged console mode 1 9 R RRD43 compact disc drive 1 5 eject button fault 1 5 troubleshooting 1 4 RRD43 compact disc drive troubleshooting 1...

Page 35: ...series SCSI disk drive 1 8 system unit 1 3 table 1 2 terminal 1 3 TLZ06 1 6 TLZ07 1 6 TZ30 1 5 TZK10 1 7 TZK11 1 7 TZ30 green LED 1 6 head cleaning 1 6 operate lever faults 1 6 tape drive 1 5 trouble...

Page 36: ......

Page 37: ...Digital Equipment Corporation P O Box CS2008 Nashua NH 03061 Puerto Rico Phone 809 781 0505 Fax 809 749 8377 Digital Equipment Caribbean Inc 3 Digital Plaza 1st Street Suite 200 Metro Office Park San...

Page 38: ......

Page 39: ...ion Clarity easy to understand Organization structure of subject matter Figures useful Examples useful Index ability to find topic Page layout easy to find information I would like to see more less Wh...

Page 40: ...FIRST CLASS PERMIT NO 33 MAYNARD MASS POSTAGE WILL BE PAID BY ADDRESSEE No Postage Necessary If Mailed in the United States DIGITAL EQUIPMENT CORPORATION Shared Engineering Services MLO5 5 E76 2 THOMP...

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