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If there is no audible feedback when
=
button is pressed:
Poor Pin Connection: Poor pin connection can occur if the lock you received is designed for a door thickness that differs from
your door(s). It can also occur from a poor lock installation. If this happens on a new installation, there
may be an installation error where the pins from the front and rear unit are not making good contact.
Simply remove the lock from the door and reinstall. If the issue persists, remove the lock from the door
and assemble the lock in your hand and test. If the lock functions in your hand, but not on the door,
contact Digilock Customer Support.
Dead Batteries: To determine if the batteries are expired you must use the Black Manager Bypass Key that has an external
power source to power the lock. Simply, touch a registered Manager Bypass Key to the key slot for
30 seconds, remove and immediately retouch the same Key to unlock the lock. Note that the Red
Programming Key will also supply bypass power to the lock in case of battery failure. If the lock functions
with this key, you know the batteries need to be replaced. If the lock still fails to function please see the
section in this manual on replacing batteries.
Over-Tightened: To determine if the lock is over-tightened on the door, try loosening the mounting screws. Afterwards,
press the
=
Button. If there is audible feedback, this is an indicator that the mounting screws are too tight.
When installing Digilock we strongly recommend using a hand driven 3/8” deep socket or a #2 Phillips
head screwdriver (depending on lock model). In the event that a cordless power drill is required please
turn the torque adjustment to #4 setting or below. This will prevent the lock from being over tightened
and prevent damage to the ten-pin connection. If the ten-pin connection is damaged and the lock fails
to function on the door, please contact Digilock customer support for additional assistance.
Sleep State: When an incorrect User Code has been entered three consecutive times, to protect the locker from
tampering, the lock will go to sleep. In this sleep state the lock cannot operate with a code. Wait one
minute and try again or touch are registered Black Manager Bypass Key to gain immediate access.
If the lock does not unlock with a User Code or ADA User Key:
When trying to open a lock with a User Code or ADA User Key, the lock will emit audible signals that provide feedback as to what
may be happening. For the next steps, refer to the Lock Indicator list.
The Registered Manager Bypass Key or the Programming Key will also operate the lock to provide access.
If you are unsuccessful, please contact Digilock Customer Support.
Lock Usage Indicators
The Digilock locks are designed to emit audible and visual feedback during regular use as well as when the lock might be
encountering difficulties. The following are the most common lock usage indicators and their meanings.
1 beep and 1 flash of
the LED light during
operation.
The lock is indicating
that an invalid code
or invalid key is being
presented to the locker.
a) If this occurs while entering a User Code it means that the lock does not recognize this code.
A registered Manager Bypass Key will allow immediate access to the lock. If this is an assigned use
lock, the Manager Bypass Key can then be used to change the User Code.
b) If this occurs while using either a User Key or a Manager Bypass Key, it means this key is not properly
registered to the lock. See instructions on how to register the key to the lock.
10 rapid beeps during
operation. The lock
is indicating that it is
binding during use.
a) If locked, the lock is binding with the strike plate or the items in the locker. To address this issue, press
firmly on the door while operating.
b) If binding is a frequent occurrence, the door hinges will need to be aligned with the strike plate to
provide proper lock engagement.
c) If unlocked, the screws/locking nuts may be over-tightened. Loosen the screws/locking nuts and
try to operate. If the binding indicator continues, remove the lock from door. Assemble the lock in your
hand away from the door and test operation. If the lock works, reinstall on door. If the lock still gives
the binding indicator, contact Digilock Customer Support.
2 sets of three beeps
during operation.
The lock is indicating
that the batteries are low
a) Replace the batteries located in the rear unit using high alkaline batteries. Instructions are available
below. Contact your Digilock Customer Support representative for a quote on replacement batteries.
b) If batteries fail while in the locked position, the Manager Bypass Key or the Programming Key
will supply external power to the lock. Use one of these keys to unlock the lock and replace the
batteries immediately.
Trouble Shooting
