DIEBOLD NIXDORF DN 470 Series Operator'S Manual Download Page 1

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DN Series™ 470

Through-the-Wall Drive-up System

Operator Manual

01750332558 D

Public

This document is property of Diebold Nixdorf and is intended for customer use. A written license

agreement with Diebold Nixdorf is not required to use this material.

Summary of Contents for DN 470 Series

Page 1: ...e Wall Drive up System Operator Manual 01750332558 D Public This document is property of Diebold Nixdorf and is intended for customer use A written license agreement with Diebold Nixdorf is not requir...

Page 2: ...should be treated as confidential material for security reasons Any unauthorized disclosure or use of confidential material may violate the U S Theft of Trade Secrets provisions of Section 1832 of Ti...

Page 3: ...rks 01750332558 A 7 2019 Original edition 01750332558 B 6 2020 General update 01750332558 C 3 2021 Lockable removable card box access control 01750332558 D 9 2021 Display redesign and display cleaning...

Page 4: ...3 4 5 CMD V6C Cash Dispenser Lower Module 3 31 3 4 6 CMD V6C Cash Dispenser Supply Cassettes 3 33 3 4 7 CMD V6C Cash Dispenser Reject Retract Cassette 3 34 3 4 8 CMD V6C Cassette Physical Description...

Page 5: ...Lockable Removable Card Box 5 45 5 14 Accessing the Card Reader Lockable Card Retain Bin 5 47 5 15 MS02 Accessing the Consumer Display 5 48 6 Maintenance 6 1 6 1 Before Performing Maintenance Procedur...

Page 6: ...Figure 3 24 Supply Cassette 3 33 Figure 3 25 CMD V6C Cash Dispenser Reject Retract Cassette 3 34 Figure 3 26 RM4H Lower Unit 3 37 Figure 3 27 Standard Cassette Basic Midrange 3 38 Figure 3 28 All in C...

Page 7: ...2 Figure 6 2 Example of a System Type Label 6 3 Figure 6 3 Fascia Latches 6 4 Figure 6 4 Opening the Display 6 5 List of Tables Table 1 Document History iii Table 1 1 Warning signs used 1 2 Table 1 2...

Page 8: ...em Conditions B 1 Table B 3 Installation Specifications B 2 Table B 4 Plinth Weights B 2 Table B 5 Effective Power and Heat Output B 3 Table B 6 Mechanical Environmental Conditions B 3 Table B 7 Envir...

Page 9: ...ve bodily injury WARNING This warning note describes a hazard with a medium degree of risk which if not avoided could result in death or grave bodily injury CAUTION This warning note describes a hazar...

Page 10: ...e 1 1 Warning signs used Warning signs General information Warning signs Warning of electrical voltage Warning of hot surface Warning of hand injuries Warning of counter rotating rollers Warning of sh...

Page 12: ...from electrical shock or equipment damage can result l Always turn off the system before removing or installing devices 2 2 2 2 General safety precautions for the system This system complies with the...

Page 13: ...ation DANGER In case of an emergency e g damaged cabinets controls or power cables liquids or for eign objects in the system take the following steps Switch the system voltage free immediately by l Sw...

Page 14: ...ly by authorized specialist staff Unauthorized opening of the system or repair work carried out improperly could result in considerable danger to the user In case of noncompliance excludes all lia bil...

Page 15: ...s mutually ex clusive The DN Series 470 through the wall drive up system is a rear load through the wall system The sys tem dispenses cash and presents transaction records to the consumers accepts cas...

Page 16: ...t be used in combination with other devices mutually ex clusive The devices on the operator interface are used to perform routine service operations such as daily bal ancing and replenishing supplies...

Page 17: ...er license X X Bar code scanner X X Consumer display X X Microphone X Fingerprint scanner X 3 2 3 2 Fascia Components The fascia functions as an interface that allows the consumer to interact with the...

Page 18: ...Consumer portrait face camera 3 Function keys 4 Bar code reader 5 Receipt printer slot 6 Identification card scanner 6 Fingerprint scanner 7 Dip card reader 7 Motorized card reader slot 7 ActivEdge c...

Page 19: ...odule slot 10 NFC contactless card reader 11 Coin dispenser slot 12 Headphone jack and volume control 13 Cash recycler or cash dispenser slot 14 Task light 15 Consumer display 16 Speakers Copyright 20...

Page 20: ...access to a system is granted if the fingerprint matches the stored sample See Figure 3 2 and Figure 3 3 TD 00299 02 1 2 Figure 3 3 Fingerprint Scanner 1 Housing of the fingerprint scanner 2 Glass su...

Page 21: ...Figure 3 4 User Guide Lights UXL 1 Bar code reader 2 Receipt printer slot 3 Card reader 4 Check deposit module 5 Coin dispenser 6 Cash recycling or cash dispenser module Copyright 2021 Diebold Nixdorf...

Page 22: ...not contain all devices described in this section Some devices are op tional and some devices cannot be used in combination with other devices mutually ex clusive combinations 1 2 3 4 5 6 7 TD 00299 0...

Page 23: ...Figure 3 6 More Upper Chassis Devices 1 Lockable removable card box 1 Lockable card retain bin 2 External control unit 3 Rear service display 4 Access control head module EM electromechanical Copyrigh...

Page 24: ...Recycler Upper Unit The cash recycler upper unit is located in the upper chassis directly above the cash recycler lower unit TD 00275 05 Figure 3 7 Cash Recycler Upper Unit Copyright 2021 Diebold Nix...

Page 25: ...an output tray behind the fascia of the system where the consumer can receive it once the shutter is opened If the media is too mutilated or wrinkled or if multi ple notes are picked at the same time...

Page 26: ...to accept a stack of up to 30 checks and to provide the banking network with MICR data and image of each check Checks can be inserted face up or face down with the short edge first for proper orienta...

Page 27: ...have a coin dispenser that dispenses coins in four different denominations Figure 3 10 Coin Dispenser 1 Coin dispenser 2 Upper chassis 3 System 4 Coin slot 5 Coin chute Fascia not shown for clarity C...

Page 28: ...ion 5 14 Lockable and removable card retain box Section 5 13 Open bin TP29 Journal Printer The TP29 journal printer can process paper rolls which have been coated on their upper side Refer to the Jour...

Page 29: ...ter The TP31 receipt printer is a compact built in printer with a terminal printing unit integrated cutter and a presenter Refer to the TP31R Receipt Printer Operating Manual Order Number 01750333705...

Page 30: ...TD 00299 04 1 Figure 3 11 Access Control Head Module EM electromechanical Location 1 Access control head module EM electromechanical NOTE When using the access control head module EM electromechanical...

Page 31: ...maintenance services The display can be viewed with the rear door of the upper chassis open The display also provides status information about the system Refer to Section 5 4 for information about acc...

Page 32: ...are performed through the window of the rear door The display also provides status information about the system Refer to Section 5 4 for information about accessing the rear ser vice display Figure 3...

Page 33: ...m The ON OFF LED lights up After the system has completely powered up the operating system of the system loads Battery Option Present The battery option present LEDs can indicate various battery state...

Page 34: ...ontrol Unit 1 7 6 5 2 3 4 Figure 3 15 External Control Unit Overview 1 On Off LED 5 Service button 2 Main voltage LED 6 Service LED 3 Charging status LED full 7 On Off Button 4 Status UPS LED Copyrigh...

Page 35: ...ith On Off Led switched off System starts Push button operation longer than 5 seconds Forced shutdown system shuts down uncontrolled Service button The Service button is used to call the product speci...

Page 36: ...3 1 2 2 3 3 1 2 2 Battery Status Indicator with active Battery Power Supply State of charge LED full Status UPS LED Description ON OFF Battery has more than 40 capacity remaining OFF ON Battery has 40...

Page 37: ...dispenser lower module Section 3 4 5 CMD V6C cash dispenser supply cassettes Section 3 4 6 CMD V6C cash dispenser reject retract cassette Section 3 4 7 CMD V6C cash dispenser cassette physical descrip...

Page 38: ...Located in the Safe RM4V 1 Safe lock on the front of safe door 2 Recycling module lower unit 3 Recycling module recycling cassettes 4 Recycling module All In cassette with multi purpose bin Copyright...

Page 39: ...17 More Devices Located in the Safe 1 Safe lock 2 CMD V6C cash dispenser lower module 3 CMD V6C cash dispenser supply cassettes 4 CMD V6C cash dispenser reject retract cassette Copyright 2021 Diebold...

Page 40: ...1 2 3 3 3 3 TD 00287 10 Figure 3 18 Additional Devices Located in the Safe RM4H 1 Safe 2 Recycling module lower unit horizontal 3 Recycling module recycling cassettes Copyright 2021 Diebold Nixdorf 0...

Page 41: ...s request During the deposit cycle the sys tem denominates validates counts and stores the media in the recycle cassettes The media is drawn from the cassettes and transported to the system s withdraw...

Page 42: ...can be converted into a secure cassette with a lock The cassette can be removed and reinserted into the RM4V recycling module multiple times without having to reset a security feature TD 00262 57 Figu...

Page 43: ...V All In Cassettes The All In cassette can be a secure or convenience cassette The primary compartment latches or un locks like the recycling cassette Figure 3 22 If currency is not taken by the custo...

Page 44: ...es Height 128 mm 5 03 inches Table 3 5 Weight of the Cassette Weight State 3 49 kg 7 7 pounds Empty recycling cassette 5 90 kg 13 02 pounds Loaded with Fit Currency 2500 notes 2 50 kg 5 51 pounds 6 98...

Page 45: ...notes 3 4 5 3 4 5 CMD V6C Cash Dispenser Lower Module The CMD V6C cash dispenser lower module delivers media such as currency to the consumer The media is drawn from the supply cassettes and transport...

Page 46: ...Supply cassette release lever 2 CMD V6C lower module 8 Supply cassette release lever 3 Supply cassette 9 Locking release lever for CMD V6C lower module 4 Supply cassette 10 Supply cassette release lev...

Page 47: ...supply cassette Figure 3 24 opens with a simple lever and can be pushed shut to close The cassette can be removed and reinserted into the CMD V6C multiple times without having to reset a security feat...

Page 48: ...e stored in the reject retract cassette Figure 3 25 which were recognized as counterfeit money damaged or were not removed by the customer during the cash out procedure TD 01710 07 Figure 3 25 CMD V6C...

Page 49: ...ct retract cassette Table 3 10 Media Accommodated by the Cassette Dimension Minimum Maximum Supply cassette Width 105 mm 4 13 inches 185 mm 7 18 inches Height 58 mm 2 28 inches 85 mm 3 35 inches Thick...

Page 50: ...y stored in the fixed position reel storage es crow after being deposited This enables the banknotes to be returned if the deposit procedure is canceled After the customer has confirmed the transactio...

Page 51: ...System Description 1 2 3 4 5 6 7 Figure 3 26 RM4H Lower Unit 1 All in Box 2 Distributor module 3 Safe compartment 4 through 7 Recycling cassettes Copyright 2021 Diebold Nixdorf 01750332558 D 3 37...

Page 52: ...nknotes for cash dispensing The standard cassette is available in a basic mid range or high end configuration 1 2 3 4 5 6 Figure 3 27 Standard Cassette Basic Midrange 1 Cover 2 LED display Status disp...

Page 53: ...a secure or convenience cassette The primary compartment latches or un locks like the recycling cassettes 3 2 4 1 5 Figure 3 28 All in Cassette 1 Cover 2 Location for rating cassette label 3 Handle 4...

Page 54: ...33 lb 3 4 12 1 2 3 4 12 1 2 Compact cassette Basic Midrange Banknote length 105 mm 185 mm 4 13 7 28 Banknote height 58 mm 85 mm 2 28 3 35 Banknote thickness 0 08 mm 0 12 mm 0 003 0 005 Stack length 20...

Page 55: ...Banknote length 105 mm 185 mm 4 13 7 28 Banknote height 58 mm 85 mm 2 28 3 35 Banknote thickness 0 08 mm 0 12 mm 0 003 0 005 Stack length 140 mm 5 51 Storage capacity More than 1000 Dimensions L x W...

Page 56: ...banknotes with a denomina tion of 50 euros 3 4 12 1 6 3 4 12 1 6 All In Box Banknote length 105 185 mm 4 13 7 28 Banknote height 58 85 mm 2 28 3 35 Banknote thickness 0 08 0 12 mm 0 003 0 005 Stack l...

Page 57: ...interface provide their own battery backup The system uses the safe door switch to distinguish between an authorized or unauthorized entry before sending an alarm signal 3 4 16 3 4 16 Seismic Detecto...

Page 58: ...acoustic signal generator In the case of display 1 red an additional continuous tone is generated It can be deactivated using the Audio Reset key However the optical display will still output Copyrigh...

Page 59: ...ndicator with Audio 1 Red Service Required Follow the instructions displayed on the monitor If an er ror occurs inform your service representative 2 Yellow Supplies Required Follow the instructions di...

Page 60: ...the procedure that is appropriate for the system number If the pro cedure is not designated with a specific system number then it can be used for any system Table 4 1 System Label Number For Specific...

Page 62: ...door with a factory setting lock Section 5 11 1 Opening and closing the safe door with a customized lock Section 5 11 3 Accessing the upper chassis access control head module EM electro mechanical Se...

Page 63: ...ple payment to a customer is completed be fore the system is completely shut down Figure 5 1 Turning off the System Gain access to the external control unit see chapter Description section System over...

Page 64: ...control unit can be found in chapter Description section System overview 5 1 1 2 1 5 1 1 2 1 Starting up the System NOTE After shutting down the system you must wait at least five minutes before start...

Page 65: ...Turning off the System Gain access to the external control unit see chapter Description section System over view 1 Press the On Off button on the external control unit see chapter External control uni...

Page 66: ...n T SOP from the Device Overview screen see Figure 5 4 This module specific power off and power on function will be limited to power off and power on for the power rail that the powers the specific mo...

Page 68: ...operating manual listed in Appendix A for information on completing the maintenance procedures for your system s modules Figure 5 6 Opening the Upper Chassis Rear Door 1 System 2 Key for the upper cha...

Page 69: ...ch Points Touch points are designated areas designed for accessing and handling the system devices during the standard system maintenance procedures Touch points are color coded green and include but...

Page 70: ...1 1 2 3 4 Figure 5 8 Fascia Touch Points MS02 consumer display 1 Consumer display handle 2 Consumer display 3 Coin chute latch pin if present 4 Consumer display latch pin Copyright 2021 Diebold Nixdor...

Page 71: ...Figure 5 9 Upper Chassis Touch Points 1 Printer tray handle 2 Printer tray release latch 3 Coin tray handle 4 Coin tray release latch 5 Upper chassis rear door Copyright 2021 Diebold Nixdorf 017503325...

Page 72: ...More Upper Chassis Touch Points 1 RM4 upper head unit or CMD V6 cash dispenser release latch RM4 shown 2 Check deposit module release latch 3 Check deposit module handle Copyright 2021 Diebold Nixdor...

Page 73: ...s RM4V 1 Recycling module cassettes 2 Loopback transport release latch 3 Recycling module lower unit release latch 4 Recycling module lower unit handle 5 Chest horizontal transport handle Copyright 20...

Page 74: ...ure 5 12 More Safe Touch Points CMD V6C 1 Reject retract cassette handle 2 Head transport release lever 3 Supply cassette handle 4 Supply cassette release latch 5 CMD V6C release latch Copyright 2021...

Page 75: ...d used in side of the upper chassis rear door Figure 5 14 or used through the upper chassis rear door Figure 5 15 The display can be used to perform certain maintenance procedures NOTE For information...

Page 76: ...information 1 Open the upper chassis rear door Refer to Section 5 2 1 2 The rear service display is in the operation position Figure 5 14 3 Close the upper chassis rear door Section 5 2 2 Figure 5 14...

Page 77: ...o the lock on the rear service display cover 2 Unlock and open the clear cover Figure 5 15 3 Use the rear service display 4 Close and lock the clear cover Figure 5 15 Accessing Rear Service Display Th...

Page 78: ...hown schematically The operation and maintenance of the cash components is described in the component specific operator manual 5 5 1 5 5 1 Pulling out Pushing in the Upper Unit 2 1 Figure 5 16 Pulling...

Page 79: ...igure 5 18 Pulling out the Lower Unit Note the different positions of the release lever 1 Depending on the component the release lever can be located on the left or right side of the component The rel...

Page 81: ...e procedures on the check deposit module Refer to the module oper ating manuals listed in Appendix A for specific maintenance procedures for this module 4 Push the check deposit module completely into...

Page 83: ...21 3 Perform the necessary maintenance activity Refer to the module operating manuals listed in Appendix A for specific maintenance procedures for these modules 4 Push the printer tray back into the s...

Page 85: ...nt with single mechanical combination locks and with electronic combi nation locks Safe opening handles are used to release the safe door after you enter the correct combi nation on the mechanical com...

Page 86: ...Operation Figure 5 22 Accessing the Coin Dispenser 1 Upper chassis 2 Mounting tray release latch 3 Mounting tray handle 4 Mounting tray Copyright 2021 Diebold Nixdorf 01750332558 D 5 25...

Page 87: ...he bar code to the scanner to be read 3 Place the scanner light at the center of the bar code and wait for the scanner to pick up the data Figure 5 23 4 You may have to move the scanner light up and d...

Page 88: ...one An electronic lock is also optionally available In this case please refer to the manufac turer s operating instructions included with the system NOTE The standard key supplied with the device is...

Page 89: ...ation may be blocked In this case you will have to disarm the intruder alarm sys tem first Indexes on the number combination lock 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10 1 2 1 Changing index 2 Opening inde...

Page 90: ...ckwise and stop with 50 positioned exactly below the opening index 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10 4 Then turn the dial of the number combination lock clockwise as far as possible This releases the...

Page 91: ...key into the lock 7 Turn the key clockwise as far as possible 8 Turn the locking unlocking lever or wheel counterclockwise as far as possible 9 Open the safe door as far as possible Copyright 2021 Die...

Page 92: ...3 Exit the product specific software 2 1 4 Turn the key counter clockwise as far as possible 1 5 Remove the key from the lock 2 1 6 Close the cap of the lock if installed NOTE To change the number com...

Page 93: ...st one full turn counterclock wise and then at least four turns clockwise Frontload only 1 Close the system see chapter Opening closing the doors 8 Close the front door or the standard design door dep...

Page 94: ...urer s operating instructions included with the system 3 Original keys These keys are used to open the safe door after system installation 5 11 2 1 5 11 2 1 Customizing the key operated lock NOTE Read...

Page 95: ...the safe door either remove the sealing plug of the service opening or push the flap of the service opening aside 5 Press the pushbutton behind the sealing plug or the flap and keep it pressed 6 Inser...

Page 96: ...10 1 2 1 Changing index 2 Opening index 1 Open the lock with the existing combination see sections Opening closing the safe door with fac tory setting or with customized lock 2 Open the safe door 3 Cl...

Page 97: ...1 Rotate the dial counterclockwise until 60 is under the changing index for the fourth time 2 Rotate the dial clockwise until 33 is under the changing index for the third time 3 Rotate the dial counte...

Page 98: ...ation lock is opened in the same way as the first one An electronic lock is also optionally available In this case please refer to the manufac turer s operating instructions included with the system T...

Page 99: ...r discarding the number combination may be blocked In this case you will have to disarm the intruder alarm sys tem first Opening the number combination lock with 3 digit code NOTE Turn the dial slowly...

Page 100: ...he third time 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10 5 Turn the dial counterclockwise until the third number appears exactly below the opening index for the second time 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10...

Page 101: ...Operation 1 7 Open the key operated lock cap if installed 8 Insert the original key into the lock 9 Turn the key clockwise as far as possible Copyright 2021 Diebold Nixdorf 01750332558 D 5 40...

Page 102: ...Operation 10 Turn the locking unlocking lever or wheel counterclockwise as far as possible 11 Open the safe door as far as possible Copyright 2021 Diebold Nixdorf 01750332558 D 5 41...

Page 103: ...2 Exit the product specific software 2 1 3 Turn the key counter clockwise as far as possible 1 4 Remove the key from the lock 2 1 5 Close the cap of the lock if installed NOTE To change the number co...

Page 104: ...lock with the key alone The system can only be opened with the key and with additional authorization or activation of the access control head module EM electromechanical NOTE After unlocking the acce...

Page 105: ...V battery contact in the safe Figure 5 24 TD 01712 02 1 2 TD 01712 02 Figure 5 24 Connect Battery to Contacts 1 Battery contacts 2 Battery 3 The access control head module EM electromechanical is unlo...

Page 106: ...y out of the system 3 Push down on the spring loaded card box mounting bracket to access the lockable removable card box Figure 5 25 TD 00299 05 1 2 3 Figure 5 25 Lockable Removable Card Box Location...

Page 107: ...he card box teeth close to prevent fishing of cards through the card box slot 6 Unlock the card box and open the cover Remove any cards 7 Close and lock the card box cover The card box resets and the...

Page 108: ...d Retain Bin The motorized card reader has three types of card retain bins Locked card retain bin Lockable and removable card retain box Section 5 13 Open bin 1 Open the upper chassis rear door 2 Slid...

Page 109: ...play NOTE This procedure is specifically for systems with a system type label number of MS 02 Check the system type label Section 4 to determine whether this procedure is appropriate for your system 1...

Page 110: ...ch 2 Right fascia latch 3 Extend the fascia on its slide assemblies 4 If the coin chute is present release the latch pin and swing down the coin chute using the green touch point 5 Lift up the green d...

Page 111: ...ndle not the latch pin to move the display to the open position Open the display to 45 it won t open any further 7 Using the green display handle not the latch pin close the display NOTE If the displa...

Page 112: ...the risk of electrical shock disconnect both power cords before servicing 6 2 6 2 Cleaning the Keyboards Clean the keyboard surface with a soft cloth lightly moistened with a liquid non aggressive de...

Page 113: ...for use with a specific system number for exam ple MS 01 or MS 02 Figure 6 2 use the procedure that is appropriate for the system number If the pro cedure is not designated with a specific system numb...

Page 114: ...ystem Display cleaning for a display on a system with system label of MS 01 must be performed by a Diebold Nixdorf service representative 6 4 3 6 4 3 MS02 Consumer Display Cleaning NOTE This procedure...

Page 115: ...eft fascia latch 2 Right fascia latch 3 Extend the fascia on its slide assemblies 4 If the coin chute is present swing down the coin chute using the green touch point 5 Lift up the green display latch...

Page 116: ...to 45 it won t open any further 7 Spray a lint free fine fiber cloth with cleaning solution CAUTION Do not spray the cleaning solution inside of the display area Always spray the so lution on the lin...

Page 117: ...latch prop erly 11 If the coin chute is present swing up the coin chute using the green touch point 12 Verify that the display is closed and tightly latched 6 4 4 6 4 4 Suggested Cleaning Solutions T...

Page 118: ...r Manual 01750333061 DN Series Coin Dispenser Operator Manual 01750333943 DN Series Dip Card Reader Operator Manual 01750332044 DN Series Motorized Card Reader Operator Manual 01750330805 DN Series Re...

Page 119: ...Mode Operation maxi mum Idle Mode Operation maxi mum Rated current con sumption depends on system configu ration 1 2 A 2 4 A 0 6 A 1 4 A Active Power 120 W 330 W without heater 1 110 W 330 W without...

Page 120: ...ions indicate the empty weight of the system and the installation version free standing Table B 4 Plinth Weights Part Number Description Weight 01750296970 Mounting set CEN_UL 300 1 9 Kg 1750309735 DN...

Page 121: ...emissions should be taken into account when selecting the installation site Fans in operation or the noise produced during a transaction could disturb people in the immediate vicinity of the system a...

Page 122: ...that the product complies with the requirements of the following EC directives EMC Directive 2014 30 EU Low Voltage Directive 2014 35 EC RoHS Directive 2011 65 EU The corresponding statement of compl...

Page 123: ...lying with vendor specifications Used batteries should not be disposed of as normal municipal waste within the EU crossed out wheeled bin symbol The chemical names of certain pollutants if in cluded i...

Page 124: ...res that help deter mine the cause of certain problems such as jammed paper in the printer Safe Enclosure Refers to the high security enclosure below the upper chassis Devices in the safe store the me...

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DIEBOLD NIXDORF DN 470 Series, Operator'S Manual

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