Dialogic® 4000 Media Gateway Series Reference Guide
page 101
• the cabling is connected correctly.
• the switch type, network type, and ISDN or phone numbers are configured correctly in the Dialogic
®
Diva
®
Configuration Manager.
• the SPIDs (Service Profile Identifiers) are configured correctly in the Diva Configuration Manager if you
use a North American switch type.
• the Diva Media Board is not conflicting with any other hardware.
• the telco company is not experiencing any issues.
4.
If line check reports no issues, and you are still having trouble connecting, there might be a problem in the
configuration of the application you are using with your Diva Media Board (such as Dial-Up Networking or
fax software). Check the configuration and repeat the test.
5.
Click
Stop
to abort the test.
6.
If you wish to trace the test for analyzing purposes, you can create a trace file.
7.
Click
Close
to end the configuration dialog.
Hardware test
The hardware test performs a test of the controller only. It changes the controller to run under the internal
loop-back mode. Starting with the first channel, the hardware test tries to connect/disconnect each channel and
stops when the highest channel is tested.
1.
Open the Diva Line Test tool and click the
Line Check/HW Test
tab
2.
Select under
Device
the line of the Dialogic
®
Diva
®
Media Board to test.
3.
Click
Start
to begin the test.
If the hardware test reports an error, verify that:
• the cable is NOT connected to the board,
• the Diva Media Board is loaded correctly,
• the newest Dialogic
®
Diva
®
System Release software is installed,
• the test is successful with a standard protocol like ETSI or NT1.
• If the test still fails, contact the Dialogic Customer Support personnel. For more information, see
Note:
To help you as efficiently as possible, the Customer Support personnel will ask you for details of the
tests you have conducted and their results. So, be sure you have all information handy when contacting them.
4.
Click
Stop
to abort the test.
5.
Click
Close
to end the configuration dialog.
Phone/Loop test
The phone test performs an outgoing call to verify the connectivity to another telephone. You can stop the test
once the remote phone is ringing. If the phone answers the call, an announcement is played.
The loop test performs an incoming call to itself to test the end-to-end connectivity with an inbound tone test.
Since some networks use a different channel allocation (like different Q.SIG versions), it might be possible to
connect a call despite the wrong physical channel being in use or not operational at all.
1.
Under
Device
select the line of the Dialogic
®
Diva
®
Media Board to test.
2.
Enter the
Called Party Number
and
Calling Party Number
.
3.
To configure advanced settings, click
Advanced
4.
If you wish to test incoming calls, select
Loop Test (enables incoming calls)
.
For incoming calls, the program accepts the call if it is pending and the address is valid or not specified.
Then it activates the detection of DTMF tones and an announcement is played. If a DTMF tone is detected,
