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www.desatech.com

117536-01B

12

POSSIBLE  CAUSE

1. Metal expanding while heating 

or contracting while cooling

1. Log set burning vapors from 

paint, hair spray, glues, clean-

ers,  chemicals,  new  carpet, 

etc. (See

 IMPORTANT

 state-

ment above)

2. Gas  leak.  See 

Warning 

statement at top of page

1. Gas  leak. 

See  Warning 

statement at top of page

2. Control valve defective

1. Gas  leak. 

See  Warning 

statement at top of page

REMEDY

1. This is common with most log 

sets. If noise is excessive, con-

tact qualified service person

1. Open flue to maximum. Stop 

using  odor  causing  products 

while log set is running

2. Locate  and  correct  all  leaks 

(see 

Checking  Gas  Connec-

tions

, page 7)

1. Locate  and  correct  all  leaks 

(see 

Checking  Gas  Connec-

tions

, page 7)

2. Replace control valve

1. Locate  and  correct  all  leaks 

(see 

Checking  Gas  Connec-

tions

, page 7)

OBSERVED PROBLEM

Log set produces a clicking/tick-

ing noise just after burner is lit 

or shut off

Log  set  produces  unwanted 

odors

Gas odor even when control knob 

is in OFF position

Gas odor during combustion

 WARNING: If you smell gas

•  Shut off gas supply.

•  Do not try to light any appliance.

•  Do  not  touch  any  electrical  switch;  do  not  use  any  phone  in 

your building.

•  Immediately call your gas supplier from a neighbor’s phone. Fol-

low the gas supplier’s instructions.

•  If you cannot reach your gas supplier, call the fire department.

IMPORTANT

: Operating log set where impurities in air exist may create odors. Cleaning supplies, 

paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These 

fumes may mix with combustion air and create odors. These odors will disappear over time.   

TROUBLESHOOTING

Continued

Summary of Contents for Comfort Glow SYCAMORE SPLIT SMS18

Page 1: ...e WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Immediatelycallyourgassupplierfromaneighbor s phone Follow the...

Page 2: ...tilation air must be provided Refer to the National Fuel Gas Codes ANSI Z233 1 NFPA 54 Section 5 3 Air for Combustion and Ventilation This appliance may be installed in an aftermarket per manently loc...

Page 3: ...d and understand all warnings Keep this manual for reference It is your guide to safe and proper operation of this log set WARNING Any change to this log set or its controls can be dangerous WARNING D...

Page 4: ...stored under dusty conditions 8 Do not burn solid fuel in the replace after installing the log set Do not use this log set to cook food or burn paper or other objects 9 Do not use appliance if any par...

Page 5: ...e make sure that all of the speci cations shown are applicable before installation is attempted The replace must include a working ue and venting system with the minimum openings shown in the Figure 2...

Page 6: ...p within reach for test gauge hook up NPT tap must be upstream from log set see Figure 4 IMPORTANT Install equipment shutoff valve in an accessible location The equipment shutoff valve is for turning...

Page 7: ...d Burner Inlet Venturi Attached to Pan Bottom Gas Connector Tube Figure 6 Connecting Gas to Appliance Adapter Fitting Burner Inlet Fitting Factory Installed 3 Check all joints from gas meter to equipm...

Page 8: ...serve the individual tongues of ame on the burner Make sure that all ports are clear and produc ing ame evenly across the burner If any ports appear blocked clear them by removing the burner manifold...

Page 9: ...P Follow the safety information column 1 If you don t smell gas go on to the next step 4 Light a match and lay it on top of the pan material about 2 from the end of the sup ply side of the pan 5 Slowl...

Page 10: ...ing please have your model and serial numbers of your appliance ready You can also visit DESA s technical services web site at www desatech com REPLACEMENT PARTS Note Use only original replacement par...

Page 11: ...2 Adjust damper wide open and or have replace and vent ing professionally cleaned and checked 3 Separate the logs to allow more ame passage 4 Removeanyforeignitemsfrom the ame pattern and or check fo...

Page 12: ...ace control valve 1 Locate and correct all leaks see Checking Gas Connec tions page 7 OBSERVED PROBLEM Log set produces a clicking tick ing noise just after burner is lit or shut off Log set produces...

Page 13: ...only 3 pine cones per box ASH BED MATERIAL VERMICULITE GA9750A Not Shown For all models Use for rebox decoration only GLOWING EMBERS GA9950A Not Shown For all models Use for rebox decoration only SIL...

Page 14: ...www desatech com 117536 01B 14 ILLUSTRATED PARTS BREAKDOWN MODELS SMS18 AND SMS24 1 8 9 10 23 13 11 17 16 15 22 21 20 3 2 4 5 6 7 12 14 18 19...

Page 15: ...1 8 901242 01 901242 01 Damper Clamp Std Assy 1 9 11209 11209 Nut 10 24 2 10 117244 01 117244 02 Log Grate 1 11 117250 01 117251 01 Front Bottom Left Log 1 12 117250 02 117251 02 Front Bottom Right L...

Page 16: ...s war ranty The log set MUST be installed by a quali ed installer in accordance with all local codes and instructions furnished with the unit This warranty does not apply to parts that are not in orig...

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