21
TROUBlESHOOTING
Below is a list of some of the possible problems.
if the problem cannot be resolved as described, contact a Customer Service.
PROBlEM
POSSIBlE CAUSE
SOlUTION
The coffee is not hot
•
The cups were not preheated.
•
Enable the cup warmer, leave the cups at
least 20 minutes to warm up.
•
Warm the cups by rinsing them with hot
water (using the hot water function).
•
The infuser has cooled down because
2/3 minutes have elapsed since the last
coffee was made.
•
Before making the coffee, heat the
infuser by using the “rinsing” function.
•
A low coffee temperature is set.
•
Set a high coffee temperature in the
menu.
The coffee is not
creamy enough.
•
The coffee is ground too coarsely.
•
Turn the grinding adjustment knob one
click anticlockwise towards “1” while
the coffee mill is in operation (fig. 11).
Continue one click at a time until coffee
delivery is satisfactory. The effect is only
visible after delivering 2 coffees.
•
Wrong type of coffee
•
Use a type of coffee for espresso coffee
makers.
The coffee is delivered
too slowly or a drop at
a time.
•
The coffee is ground too finely.
•
Turn the grinding adjustment knob
one click clockwise towards “7” while
the coffee mill is in operation (fig. 11).
Continue one click at a time until coffee
delivery is satisfactory. The effect is only
visible after delivering 2 coffees.
The coffee does not
come out of the spouts,
but from around the
service door.
•
The holes in the spouts are clogged with
dry coffee deposits.
•
Clean the spouts with a toothpick,
sponge or hard bristled kitchen brush.
•
The coffee guide inside the service door
is blocked and cannot swing.
•
Thoroughly clean the coffee guide,
particularly near the hinges.
The coffee is delivered
too quickly.
•
The coffee is ground too coarsely.
•
Turn the grinding adjustment knob one
click anticlockwise towards “1” while the
coffee mill is in operation (fig. 11). avoid
turning the grinding adjustment knob
excessively otherwise when you select
two cups, the coffee may be delivered a
drop at a time.
Coffee does not come
out of one of the
spouts.
•
The spouts are blocked.
•
Clean the spouts with a toothpick (fig.
26).
Water comes out of
the spouts instead of
coffee.
•
The pre-ground coffee may be blocked
in the funnel (a4).
•
Empty the funnel with the help of
a knife, as described in the section
“Cleaning the pre-ground coffee funnel”.
The frothed milk has
large bubbles
•
The milk is not cold enough or is not
semi-skimmed.
•
You should ideally use skimmed or
semi-skimmed milk at refrigerator
temperature (about 5°C). if the result is
still disappointing, try another brand of
milk.
