Dell XPS 17 Setup Manual Download Page 67

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Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is lost

—

The wireless router is offline or wireless has
been disabled on the computer.

• Check your wireless router to ensure it is

powered on and connected to your data
source (cable modem or network hub).

• Check if wireless is enabled on the

computer (see “Enable or Disable Wireless
(Optional)” on page 16).

• Re‑establish your connection to the

wireless router (see “Setting Up a Wireless
Connection” on page 23).

• Interference may be blocking or

interrupting your wireless connection.
Try moving the computer closer to your
wireless router.

Wired Connections

If the wired network connection is lost

—

The network cable is loose or damaged.

• Check the network cable to ensure it is

plugged in and not damaged.

Downloaded from LpManual.com Manuals

Summary of Contents for XPS 17

Page 1: ...SETUP GUIDE Downloaded from LpManual com Manuals ...

Page 2: ...Downloaded from LpManual com Manuals ...

Page 3: ...SETUP GUIDE Regulatory model P09E Regulatory type P09E002 Downloaded from LpManual com Manuals ...

Page 4: ...rved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo XPS and DellConnect are trademarks of Dell Inc Intel and Centrino are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows and the Windows start button logo are e...

Page 5: ... Tuner Optional 19 Set Up Stereoscopic 3D Optional 20 Set Up 3D TV Optional 21 Connect to the Internet Optional 23 Using Your XPS Laptop 26 Right View Features 26 Left View Features 30 Back View Features 32 Computer Base and Keyboard Features 34 Status Lights and Indicators 38 Disabling Battery Charging 39 Touch Pad Gestures 40 Multimedia Control Keys 42 Control Strip Features 44 Using the Optical...

Page 6: ...Tools 70 Dell Support Center 70 My Dell Downloads 71 Hardware Troubleshooter 72 Dell Diagnostics 72 Restoring Your Operating System 77 System Restore 78 Dell DataSafe Local Backup 79 System Recovery Media 81 Dell Factory Image Restore 82 Getting Help 84 Technical Support and Customer Service 85 DellConnect 85 Online Services 86 Automated Order Status Service 87 Product Information 87 Returning Ite...

Page 7: ...5 Contents Finding More Information and Resources 92 Specifications 94 Appendix 101 Information for NOM or Official Mexican Standard Only for Mexico 101 Index 102 Downloaded from LpManual com Manuals ...

Page 8: ...6 Contents Downloaded from LpManual com Manuals ...

Page 9: ...et or drawer while it is powered on WARNING Do not block push objects into or allow dust to accumulate in the air vents Do not place your Dell computer in a low airflow environment such as a closed briefcase or on fabric surfaces such as carpets or rugs while it is powered on Restricting the airflow can damage the computer deteriorate the computer performance or cause a fire The computer turns on ...

Page 10: ... or surge protector WARNING The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer Downloaded from LpManual com Manuals ...

Page 11: ...9 Setting Up Your XPS Laptop Connect the Network Cable Optional To use a wired network connection connect the network cable Downloaded from LpManual com Manuals ...

Page 12: ...10 Setting Up Your XPS Laptop Press the Power Button Downloaded from LpManual com Manuals ...

Page 13: ...g accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE For optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your computer available at s...

Page 14: ... while preserving data files without the need of the Operating System disc You can use the system recovery media if changes to the hardware software drivers or other system settings have left the computer in an undesirable operating state You will require the following to create the system recovery media Dell DataSafe Local Backup USB key with a minimum capacity of 8 GB or DVD R DVD R Blu ray Disc...

Page 15: ...page 8 2 Insert the disc or USB key in the computer 3 Click Start All Programs Dell DataSafe Local Backup 4 Click Create Recovery Media 5 Follow the instructions on the screen NOTE For information on restoring your operating system using the system recovery media see System Recovery Media on page 81 Downloaded from LpManual com Manuals ...

Page 16: ... card on your computer allows you to connect to the Internet To access the Internet you must be within the network of your cellular service provider To install the SIM card 1 Turn off your computer 2 Remove the battery see Removing and Replacing the Battery on page 52 3 In the battery bay slide the SIM card into the SIM card slot 4 Replace the battery see Removing and Replacing the Battery on page...

Page 17: ...15 Setting Up Your XPS Laptop 1 SIM card 2 battery bay 3 SIM card slot 1 2 3 Downloaded from LpManual com Manuals ...

Page 18: ...16 Setting Up Your XPS Laptop Enable or Disable Wireless Optional Downloaded from LpManual com Manuals ...

Page 19: ...reless radios appears on the screen Wireless enabled Wireless disabled 3 Press the Fn F2 keys again to switch between the wireless enabled or disabled states NOTE Pressing the Fn F2 keys allows you to quickly turn off wireless radios Wi Fi and Bluetooth such as when you are asked to disable all wireless radios on an airplane flight Downloaded from LpManual com Manuals ...

Page 20: ...ased separately If your computer supports the wireless display feature the Intel Wireless Display icon will be available on the Windows desktop To set up wireless display 1 Turn on your computer 2 Ensure that wireless is enabled see Enable or Disable Wireless Optional on page 16 3 Connect the wireless display adapter to the TV 4 Turn on the TV 5 Select the appropriate video source for your TV such...

Page 21: ...display see the wireless display adapter documentation Set Up the TV Tuner Optional NOTE Availability of the TV tuner may vary by region To set up the TV tuner 1 If not already inserted turn off the computer and insert the mini B CAS card into the SIM card slot on your computer Japan only 2 Connect the TV digital antenna cable or the cable adapter to the antenna in connector on your computer 3 Tur...

Page 22: ...ic 3D check box b From the Stereoscopic 3D display type drop down menu select Dell 3D Vision Laptop NOTE If the Stereoscopic 3D display type section displays 3D TV Play your computer display will not support Stereoscopic 3D You can view content in Stereoscopic 3D by connecting your computer to a 3DTV For more information see Set Up 3D TV Optional on page 21 c From the Test stereoscopic 3D drop dow...

Page 23: ...NVIDIA 3DTV Play as the application controls the timing of the glasses NOTE If you are unable to view the entire Windows desktop on your TV use the 3D TV s settings to reduce the display resolution NOTE For more information about configuring the 3D settings see the documentation that shipped with your TV 2 Set your TV as the primary display a Right click the desktop and select NVIDIA Control Panel...

Page 24: ...ange resolution b For 3D gaming set the resolution to 720p 1280x720 and refresh rate to 60 59 Hz in HD 3D mode c For Blu ray 3D playback set the resolution to 1080p 1920x1080 and refresh rate to 24 23 Hz in HD 3D mode NOTE For TVs using PAL system with refresh rates of 50 Hz or 100 Hz or NTSC system with refresh rates of 60 Hz or 120 Hz set the resolution to 720p and refresh rate to 60 59 Hz NOTE ...

Page 25: ...ce for setup instructions To complete setting up your wired Internet connection follow the instructions in Setting Up Your Internet Connection on page 24 Setting Up a Wireless Connection NOTE To set up your wireless router see the documentation that shipped with your router Before you can use your wireless Internet connection you need to connect to your wireless router To set up your connection to...

Page 26: ... ISP the Connect to the Internet wizard can help you get one To set up your Internet connection 1 Save and close any open files and exit any open programs 2 Click Start Control Panel 3 In the search box type network and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know which type of co...

Page 27: ...25 Setting Up Your XPS Laptop Downloaded from LpManual com Manuals ...

Page 28: ...26 Using Your XPS Laptop This section provides information about the features available on your Dell XPS laptop Right View Features 1 2 5 6 7 3 4 Downloaded from LpManual com Manuals ...

Page 29: ...ole on page 46 5 Audio out Headphone connector Connects to a pair of headphones or to a powered speaker or sound system 6 Headphone digital S PDIF combo connector Connects to amplifiers speakers or TVs for digital audio output Can also be used to connect to a pair of headphones NOTE You must use a S PDIF mini TOSLINK adapter to connect a S PDIF cable The S PDIF mini TOSLINK adapter does not ship w...

Page 30: ...28 Using Your XPS Laptop 8 Downloaded from LpManual com Manuals ...

Page 31: ...s when the computer is powered on off or in sleep state NOTE Certain USB devices may not charge when the computer is powered off or in sleep state In such cases turn on the computer to charge the device NOTE If you turn off your computer while charging a USB device the device stops charging To continue charging disconnect the USB device and connect it again NOTE The USB PowerShare feature is autom...

Page 32: ...30 Using Your XPS Laptop Left View Features 1 2 Downloaded from LpManual com Manuals ...

Page 33: ...tal photos music videos and documents stored on memory cards For the supported memory cards see Specifications on page 94 NOTE Your computer ships with a plastic blank installed in the media card slot Blanks protect unused slots from dust and other particles Save the blank for use when no media card is installed in the slot blanks from other computers may not fit your computer Downloaded from LpMa...

Page 34: ...32 Using Your XPS Laptop Back View Features 1 2 3 5 7 6 4 Downloaded from LpManual com Manuals ...

Page 35: ...video signal is read 4 Network connector Connects your computer to a network or a broadband device if you are using a wired network 5 Security cable slot Attaches a commercially available security cable to the computer NOTE Before you buy a security cable ensure that it fits into the security cable slot on your computer 6 AC adapter connector Connects to the AC adapter to power the computer and ch...

Page 36: ...34 Using Your XPS Laptop Computer Base and Keyboard Features 3 2 1 4 5 Downloaded from LpManual com Manuals ...

Page 37: ...ton status lights and touch sensitive controls are located in this strip For more information on the control strip see Control Strip Features on page 44 4 XPS logo light The light on the XPS logo indicates the power states For more information on the logo light see Status Lights and Indicators on page 38 5 Function key row The dual display enable or disable key wireless enable or disable key brigh...

Page 38: ...36 Using Your XPS Laptop 9 8 7 6 Downloaded from LpManual com Manuals ...

Page 39: ...ng 7 Touch pad buttons 2 Provide left click and right click functions like those on a mouse 8 Touch pad status light Turns on if the touch pad is disabled 9 Touch pad Provides the functionality of a mouse to move the cursor drag or move selected items and left click by tapping the surface The touch pad supports the Scroll Flick Zoom and Rotate features To change the touch pad settings double click...

Page 40: ...ate charging off on standby off hibernate fully charged Battery solid amber on standby low battery 10 off on standby off hibernate not charging Power Button Light or XPS Logo Light Indicator light status Computer state s solid white breathing white off on standby off hibernate NOTE For information on power problems see Power Problems on page 66 Downloaded from LpManual com Manuals ...

Page 41: ...arging feature 1 Ensure that your computer is turned on 2 Click Start 3 In the search box type Power Options and press Enter 4 In the Power Options window click Dell Battery Meter 5 In the Battery Settings window click Turn off Battery Charging and then click OK NOTE Battery charging can also be disabled in the System Setup BIOS utility Downloaded from LpManual com Manuals ...

Page 42: ... Tap on the touch pad to stop auto scrolling Scroll Horizontal Allows you to scroll left or right on the active window Move two fingers left or right to scroll the selected object Move two fingers left or right at a fast pace to activate horizontal auto scrolling Tap on the touch pad to stop auto scrolling Flick Allows you to flip content forward or backward based on the direction of the flick Mov...

Page 43: ...he view of the active window To zoom out Move two fingers close together to reduce the view of the active window Rotate Allows you to rotate the active content on the screen The rotate feature includes Twist Allows you to rotate the active content using two fingers where one finger is anchored and the other rotates Keeping the thumb in place move the index finger in an arced direction right or lef...

Page 44: ...t or Function Key First Function Key First This is the default option Press any function key to perform the associated function For multimedia action press Fn the required multimedia key Multimedia Key First Press any multimedia key to perform the associated multimedia action For function press Fn the required function key NOTE The Multimedia Key First option is active only in the operating system...

Page 45: ...Using Your XPS Laptop Play the previous track or chapter Decrease the volume level Play or pause Increase the volume level Play the next track or chapter Mute the sound Downloaded from LpManual com Manuals ...

Page 46: ...44 Using Your XPS Laptop Control Strip Features 1 2 3 4 5 6 Downloaded from LpManual com Manuals ...

Page 47: ...For more information on the battery status light see Status Lights and Indicators on page 38 NOTE The battery is charging when the computer is powered using the AC adapter 4 Windows Mobility Center control Touch to launch the Windows Mobility Center 5 Instant launch control Touch to launch a predefined application of your choice 6 Audio control panel control Touch to launch the Dell Audio control ...

Page 48: ...c in the optical drive 1 Press the eject button on the optical drive 2 Pull out the optical drive tray 3 Place the disc label side up in the center of the optical drive tray and snap the disc onto the spindle 4 Push the optical drive tray back into the drive Using the Emergency Eject Hole If the optical drive tray does not eject when you press the eject button you can use the emergency eject hole ...

Page 49: ...47 Using Your XPS Laptop 1 disc 2 spindle 3 optical drive tray 4 emergency eject hole 5 eject button 1 3 5 2 4 Downloaded from LpManual com Manuals ...

Page 50: ...48 Using Your XPS Laptop Display Features 1 2 3 4 Downloaded from LpManual com Manuals ...

Page 51: ...The camera supports the H 264 video compression codec which provides high quality video at low data transmission rates 4 Display Your display can vary based on selections you made when purchasing your computer The display may support the touch screen feature if you selected the option at the time of purchase For information on the touch screen features see Touch Screen Gestures Optional on page 50...

Page 52: ...view of the active window To zoom out Move two fingers close together to reduce the view of the active window Dwell Allows you to access additional information by simulating a right click Press and hold a finger on the touch screen to open context sensitive menus Flick Allows you to flip content forward or backward based on the direction of the flick Move a finger quickly in the desired direction ...

Page 53: ...ow Move a finger up or down to activate vertical scrolling Scroll Horizontal Allows you to scroll right or left on the active window Move a finger to the right or left to activate horizontal scrolling Rotate Allows you to rotate the active content on the screen Twist Allows you to rotate the active content using two fingers Keeping a finger or thumb in place move the other finger in an arced direc...

Page 54: ...ell Do not use batteries from other computers WARNING Before removing the battery shut down the computer and remove external cables including the AC adapter To remove the battery 1 Turn off the computer and turn it over 2 Slide the battery release latch to the side 3 Lift the battery up at an angle and remove it from the battery bay To replace the battery 1 Align the tabs on the battery with the s...

Page 55: ...53 Using Your XPS Laptop 1 battery release latch 2 battery 3 tabs 3 1 2 3 Downloaded from LpManual com Manuals ...

Page 56: ...this information yourself such as for logging on to a Windows account or secure websites For more information click Start All Programs FastAccess Productivity and Communication You can use your computer to create presentations brochures greeting cards fliers and spreadsheets You can also edit and view digital photographs and images Check your purchase order for software installed on your computer ...

Page 57: ... connected TVs projectors and home theater equipment Dell DataSafe Online Backup NOTE Dell DataSafe Online is supported only on Windows operating systems NOTE A broadband connection is recommended for fast upload download speeds Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natu...

Page 58: ...pplication profile When an application is launched the video drivers check if the application has an associated application profile If an application profile exists the NVIDIA GPU is enabled and the application runs in performance mode The NVIDIA GPU is disabled automatically when the application is closed If an application profile does not exist only the integrated Intel GPU is used The default l...

Page 59: ...d changes NOTE For more information on the NVIDIA control panel s options and settings click Help NVIDIA 3DTV Play The NVIDIA 3DTV Play application installed on your computer allows you to play 3D games watch Blu ray 3D videos and browse 3D photos NOTE For information on using the NVIDIA 3D Vision glasses optional see the NVIDIA 3D Vision User Guide at support dell com manuals 3D Games The NVIDIA ...

Page 60: ...t HD or SD mode when 3DTV Play is disabled Ctrl F4 Increases 3D depth Increases the 3D depth real time in the current game Ctrl F3 Decreases 3D depth Decreases the 3D depth real time in the current game Ctrl F11 Captures a 3D screenshot of the current game and saves the file in the My Documents NVSteroscopic3D IMG folder To view the file use the NVIDIA 3D Photo Viewer Ctrl Alt Insert Show hide in ...

Page 61: ...behind the scene in your space also used to place the laser sight Customizing Shortcut Keys To customize the keyboard shortcuts 1 Right click the desktop and select NVIDIA Control Panel 2 In the NVIDIA Control Panel window click Stereoscopic 3D to expand the selection if not already expanded and then click Set keyboard shortcuts 3 Click the box displaying the shortcut you want to change 4 Press th...

Page 62: ...80p resolution For 3D Blu ray playback set the resolution to 1080p 1920x1080 and refresh rate to 24 23 Hz in HD 3D mode To watch Blu ray 3D videos use the CyberLink Power DVD application installed on your computer The CyberLink PowerDVD application detects your 3D TV automatically NOTE For more information on the CyberLink PowerDVD s configuration options and settings click Help within the applica...

Page 63: ...icon and then choose the desired option The following are the applications available on Dell Stage NOTE Some of the applications may not be available based on the selections you made while purchasing your computer Music Play music or browse through your music files by album artist or song title You can also listen to radio stations from across the globe The optional Napster application allows you ...

Page 64: ...o save notes on your desktop Web Tile Provides a preview of up to four of your favorite web pages The tile allows you to add edit or delete a web page preview Click or tap the web page preview to open it in the web browser You can also create multiple Web Tiles through the Apps Gallery Free Fall Sensor Free fall sensor protects your computer hard drive from possible damage by detecting a free fall...

Page 65: ...ries of beeps called a beep code identifies a problem If this occurs write down the beep code and contact Dell see Contacting Dell on page 91 for assistance NOTE To replace parts see the Service Manual at support dell com Beep Code Possible Problem One Possible system board failure BIOS ROM checksum failure Two No RAM detected NOTE If you installed or replaced the memory module ensure that the mem...

Page 66: ...f you choose to calibrate the touch screen click Start Control panel Hardware and Sound Tablet PC Settings Calibrate NOTE Improper calibration may lead to inaccurate touch sensitivity If the touch screen starts losing its sensitivity The touch screen may have foreign particles such as sticky notes that are blocking the touch sensors To remove these particles 1 Turn off the computer 2 Disconnect th...

Page 67: ...less is enabled on the computer see Enable or Disable Wireless Optional on page 16 Re establish your connection to the wireless router see Setting Up a Wireless Connection on page 23 Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router Wired Connections If the wired network connection is lost The network cable is loose or dama...

Page 68: ...y testing it with another device such as a lamp Check the AC adapter cable connections If the AC adapter has a light ensure that the light on the AC adapter is on If the power light is solid white and the computer is not responding The display may not be responding Press the power button until the computer turns off and then turn it back on If the problem persists contact Dell see Contacting Dell ...

Page 69: ...Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see the Service Manual at support dell com manuals Reseat the memory module s into the connector s see the Service Manual at support dell com manuals If the problem persists contact Dell ...

Page 70: ...nstall and then reinstall the program NOTE Software usually includes installation instructions in its documentation or on the CD If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system To ...

Page 71: ...any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for i...

Page 72: ...alerts on improving the performance of your computer The home page also provides links to access PC Checkup Run hardware diagnostics see which program occupies the maximum memory on your hard drive and track the changes made to your computer each day PC Checkup Utilities Drive Space Manager Manage your hard drive using a visual representation of the space consumed by each type of file Performance ...

Page 73: ...rove your system performance For more information about Dell Support Center and to download and install the available support tools go to DellSupportCenter com My Dell Downloads NOTE My Dell Downloads may not be available in all regions Some of the software pre installed on your new Dell computer do not include a backup CD or DVD This software is available on the My Dell Downloads website From thi...

Page 74: ... follow the remaining troubleshooting steps Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 68 and run Dell Diagnostics before you contact Dell for technical assistance NOTE Dell Diagnostics works only on Dell computers NOTE The Drivers and Utilities disc may not ship with your computer Ensure that the device that you want...

Page 75: ... This may invoke the Pre Boot System Assessment PSA on your computer NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE If you see a message stating that no diagnostics utility partition has been found run Dell Diagnostics from the Drivers and Utilities disc If PSA is invoked a...

Page 76: ... the test you want to run 5 If a problem is encountered during a test a message with an error code and a description of the problem appears on your screen Write down the error code and problem description and contact Dell see Contacting Dell on page 91 for assistance NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer ...

Page 77: ...your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press Enter 4 Select the Boot from CD ROM option from the menu that appears and press Enter 5 Type 1 to start the CD menu and press Enter to pr...

Page 78: ...ontacting Dell on page 91 for assistance NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell 9 When the tests complete close the test screen to return to the Choose An Option window 10 To exit Dell Diagnostics and restart the computer click Exit 11 Remove the Drivers and Utilities disc Downloaded ...

Page 79: ...ackup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the Dell factory installed software on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating System disc to reins...

Page 80: ...Start 2 In the search box type System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the instructions on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the ...

Page 81: ...ckup is not available on your computer use Dell Factory Image Restore see Dell Factory Image Restore on page 82 to restore your operating system You can use Dell DataSafe Local Backup to restore your hard drive to the operating state it was in when you purchased your computer while preserving the data files Dell DataSafe Local Backup allows you to Backup and restore your computer to an earlier ope...

Page 82: ...ing on the size of the data to be restored NOTE For more information see knowledge base article 353560 at support dell com Upgrading to Dell DataSafe Local Backup Professional NOTE Dell DataSafe Local Backup Professional may be installed on your computer if you ordered it at the time of purchase Dell DataSafe Local Backup Professional provides additional features that allow you to Backup and resto...

Page 83: ...Operating system failure that prevents the use of the recovery options installed on your computer Hard drive failure that prevents data from being recovered To restore the operating system and Dell factory installed software on your computer using the system recovery media 1 Insert the system recovery disc or USB key and restart the computer 2 When the DELL logo appears press F12 immediately NOTE ...

Page 84: ...ore your operating system Use Dell Factory Image Restore only as the last method to restore your operating system This option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages ...

Page 85: ... need to select Dell Factory Tools then Dell Factory Image Restore 7 Click Next The Confirm Data Deletion screen appears NOTE If you do not want to proceed with the Factory Image Restore click Cancel 8 Select the check box to confirm that you want to continue to reformat the hard drive and restore the system software to the factory condition then click Next The restore process begins and may take ...

Page 86: ...line 5 If the preceding steps have not resolved the problem see Before You Call on page 89 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the ...

Page 87: ... s support service see Before You Call on page 89 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to dell com DellConnect D...

Page 88: ...dell com support jp dell com Japan only support euro dell com Europe only supportapj dell com Asia Pacific only Dell Support E mail Addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales E mail Addresses apmarketing dell com Asian Pacific countries only sale...

Page 89: ...ssing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 91 Product Information If you need information about additional products available from Dell or if you would like to place an order go to the Dell website at dell com For the telephone nu...

Page 90: ...to call for your region see Contacting Dell on page 91 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagnostics Checklist see Diagnostic Checklist on page 90 indicating the tests that you have run and any error messages reported by Dell Diagnostics see Dell Diagnostics on page 72 4 Include any accessories that belong with the item s bein...

Page 91: ...de helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag Locating Your Service Tag The Service Tag for your computer can be found on a label at the bottom of your computer 1 1 Service Tag Downloaded from LpManual com Manuals ...

Page 92: ...ther troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag bar code on the bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network ...

Page 93: ...TE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go ...

Page 94: ... Tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support the bottom of your computer Dell Support Center on page 70 upgrade your computer with new or additional components like a new hard drive reinstall or replace a worn or defective part the Service Manual at support dell com manuals NOTE In some countries opening and re...

Page 95: ...nts that shipped with your computer and also see the Regulatory Compliance Homepage at dell com regulatory_compliance find drivers and downloads readme files access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical re...

Page 96: ... To launch the Dell Support Center click Start All Programs Dell Dell Support Center Launch Dell Support Center Specifications Computer Model Dell XPS L702X Computer Information System chipset Mobile Intel 6 series express chipset HM67 Processor type Intel Core i3 Intel Core i5 Intel Core i7 Memory Memory module connector two or four user accessible SODIMM connectors Memory module capacities 1 GB ...

Page 97: ...digital S PDIF combo connector Mini Card one full Mini Card slot one half Mini Card slot HDMI connector one 19 pin connector Connectors Network adapter one RJ45 connector USB two 4 pin USB 3 0 compliant connectors one 4 pin USB 2 0 compliant connector Mini DisplayPort one 20 pin connector eSATA one 7 pin 4 pin eSATA USB combo connector with PowerShare Media Card Reader one 9 in 1 slot Antenna in c...

Page 98: ...gapixel HD with H 264 support Video resolution 1280 x 720 Communications Modem optional external V 92 56 K USB modem Network adapter 10 100 1000 Ethernet LAN on system board Wireless WLAN WWAN optional WiMAX Wi Fi abgn agn and Bluetooth wireless technology optional WiDi optional TV TV tuner card optional Audio Audio controller Realtek ALC665 Speakers 2 x 5 Watt main speakers 12 Watt subwoofer Volu...

Page 99: ...inch Full HD WLED TrueLife 3D 17 3 inch Full HD WLED TrueLife Display Multi touch 17 3 inch HD WLED TrueLife Optional Dimensions Height 214 81 mm 8 46 inches Width 381 89 mm 15 04 inches Diagonal 439 42 mm 17 30 inches Maximum resolution HD 1600 x 900 FHD 1920 x 1080 Refresh rate HD 60 Hz FHD 120 Hz Operating angle 0 closed to 135 Horizontal viewing angle HD 40 40 FHD 60 60 Vertical viewing angle ...

Page 100: ...m 2 14 inches Depth 20 40 mm 0 80 inches Weight 0 34 kg 0 74 lb Battery Voltage 11 1 V 6 9 cell Charge time approximate 4 hours when the computer is turned off Operating time battery operating time varies depending on operating conditions Coin cell battery CR 2032 AC Adapter NOTE Use only AC adapters specified for use with your computer See the safety information that shipped with your computer In...

Page 101: ... 40 to 70 C 40 to 158 F Keyboard Number of keys 102 U S and Canada 103 Europe 105 Brazil 106 Japan Layout QWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 100 mm 3 94 inches Height 56 mm 2 2 inches Physical Height 32 9 mm to 38 5 mm 1 29 inches to 1 51 inches Width 414 9 mm 16 33 inches Depth 287 3 mm 11 31 inches Weight with 6 cell battery 3 5 kg 7 7 lb...

Page 102: ...0 66 GRMS Non Operating 1 30 GRMS Computer Environment Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with the hard drive in head parked position and a 2 ms half sine pulse Operating 110 G Non Operating 160 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft ...

Page 103: ...C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 México D F Regulatory model number Voltage Frequency Electricity consumption Output voltage Output intensity P09E 100 240 VAC 50 60 Hz 2 30 A 2 50 A 19 5 VDC 6 70 A 7 70 A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at dell c...

Page 104: ... 54 computer setting up 7 connect ing to the Internet 23 Contacting Dell online 91 Control strip 35 customer service 85 D DataSafe Local Backup 79 DellConnect 85 Dell Diagnostics 72 Dell Factory Image Restore 82 Dell Stage 61 Diagnostic Checklist 90 drivers and downloads 93 DVDs playing and creating 55 E email addresses for technical support 86 Index Downloaded from LpManual com Manuals ...

Page 105: ...getting assistance and support 84 I Internet connection 23 ISP Internet Service Provider 23 M memory problems solving 67 mini DisplayPort connector 33 Multimedia Control Keys 42 N network connection fixing 65 NVIDIA Optimus Technology 56 O Optical Drive Using 46 P power problems solving 66 power strips using 8 problems solving 63 Downloaded from LpManual com Manuals ...

Page 106: ...ard 14 software features 54 software problems 68 solving problems 63 specifications 94 support email addresses 86 support sites worldwide 86 System Recovery Media 81 system reinstall options 77 System Restore 78 System Setup entering 42 function key behavior 42 T Touch Pad Gestures 40 Touch screen Gestures 50 TV tuner 19 U USB PowerShare 29 Downloaded from LpManual com Manuals ...

Page 107: ... Index W warranty returns 88 Windows Program Compatibility Wizard 68 Windows Mobility Center 42 wired network network cable connecting 9 wireless network connection 65 Downloaded from LpManual com Manuals ...

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Page 110: ...www dell com support dell com www dell com support dell com Printed in the U S A Downloaded from LpManual com Manuals ...

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Dell XPS 17, Setup Manual

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Summary of Contents for XPS 17

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