Dell XC6320 Owner'S Manual Download

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About the Dell XC6320

About your system

The Dell XC6320 system is a web-scale converged appliance based on the Dell PowerEdge C6320 and
supports 512 GB memory (with 32 GB RDIMMs), six hard drives per node, and up to four nodes per
chassis.

Accessing system features during startup

The following keystrokes provide access to system features during startup.

NOTE: The hot keys of SAS or SATA card or PXE support are available in BIOS boot mode only.
There is no hot key to boot in the the UEFI mode.

Enters the System Setup program.

F11

Enters the BIOS Boot Manager.

F12

Starts Preboot eXecution Environment (PXE)/iSCSI boot.

Ctrl +C

Enters the LSI 2008 SAS Mezzanine Card Configuration Utility. For more
information, see the SAS adapter documentation.

Ctrl+R

Enters the PERC 9 Card Configuration Utility. For more information, see the
documentation for your SAS RAID card.

Ctrl+Y

Enters the MegaPCLI SAS RAID Management Tool.

Ctrl+S

Enters the utility to configure onboard LAN settings for PXE boot. For more
information, see the documentation for your integrated LAN.

Ctrl+I

Enters onboard SATA Controller’s Configuration Utility.

Ctrl+D

Enters the Intel iSCSI setup menu.

Summary of Contents for XC6320

Page 1: ...Dell XC6320 Web Scaled Hyperconverged Appliance Owner s Manual ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...ng up your system 17 Setting up and configuring the iDRAC IP address 17 Logging in to iDRAC 18 Methods of installing the operating system 18 Managing your system remotely 18 Downloading drivers and firmware 18 3 Pre operating system management applications 20 Navigation keys 20 System Setup 20 Entering System Setup 21 System Setup details 21 System BIOS Settings details 21 System Information detai...

Page 4: ... 38 Installing a cooling fan 40 Hard drives 41 Removing a 2 5 inch hard drive blank 41 Installing a 2 5 inch hard drive blank 42 Removing a hard drive 42 Installing a hard drive 43 Removing a hard drive from a hard drive carrier 44 Installing a hard drive into a hard drive carrier 45 SATADOM 45 Important information about SATADOM 45 Removing the SATADOM 46 Installing the SATADOM 47 Cable routing f...

Page 5: ...he mezzanine card bridge board 65 System memory 65 Memory slot features 66 Supported memory module configuration 66 Removing the memory modules 67 Installing the memory modules 68 System battery 69 Replacing the system battery 69 System board 71 Removing a system board 71 Installing a system board 72 Entering the system Service Tag using System Setup 73 5 Troubleshooting your system 75 Safety firs...

Page 6: ... 81 Troubleshooting a storage controller 81 Troubleshooting expansion cards 82 Troubleshooting processors 82 IRQ assignment conflicts 83 6 Jumpers and connectors 85 Dell XC6320 system board connectors 85 LSI 2008 SAS mezzanine card connectors 87 Jumper settings 87 System configuration jumper settings on the Dell XC6320 system board 88 7 Getting help 89 Contacting Dell 89 Dell SupportAssist 89 Loca...

Page 7: ...e the UEFI mode F2 Enters the System Setup program F11 Enters the BIOS Boot Manager F12 Starts Preboot eXecution Environment PXE iSCSI boot Ctrl C Enters the LSI 2008 SAS Mezzanine Card Configuration Utility For more information see the SAS adapter documentation Ctrl R Enters the PERC 9 Card Configuration Utility For more information see the documentation for your SAS RAID card Ctrl Y Enters the M...

Page 8: ...tatus indicator of the system on the front and rear blinks until the button is pushed again 2 Power on indicator or system state indicator or power button for system board 2 The power on indicator turns to green when the system power is on 3 System identification indicator or button for system board 1 The identification button can be used to locate a particular system and system board within a cha...

Page 9: ...d the power button for five seconds 8 System identification indicator or button for system board 3 The identification button can be used to locate a particular system and system board within a chassis When the button is pushed the blue status indicator of the system on the front and rear blinks until the button is pushed again 9 Power on indicator or system state indicator or power button for syst...

Page 10: ...2 hard drive activity indicator green Table 2 Hard drive indicator patterns Controller Hard drive type Function Activity LED Status LED Green Green Onboard Controller SATA2 Drive on line Off Blinking when active On Fail Off On Back panel features and indicators Figure 3 Back panel features and indicators 10 ...

Page 11: ...ort Connects a VGA display to the system 9 Power button power and system LED The power on indicator glows green when the system power is on The power on indicator turns amber when the system critical event occurs The power button controls the DC PSU output to the system NOTE When turning on the system the video monitor can take from several seconds to over two minutes to display an image on the ba...

Page 12: ...e systems and the identification buttons on the front can cause the indicator to flash blue to identify a particular system and system board Indicators turn amber when the system requires attention because of an issue System board assembly configurations Figure 4 Enumeration four system boards for 1U node LAN indicator codes Figure 5 LAN indicators 1 activity indicator 2 link and network speed ind...

Page 13: ...river Blinking at speed relative to packet density Off No link activity present D0 uninitialized D3 cold S4 hibernation Figure 6 LAN indicators management port 1 speed indicator 2 link and activity indicator Table 5 LAN indicators management port Component Indicator Condition Speed indicator Solid green Linking at 1 Gbps speed Solid amber Linking at 10 100 Mbps speed Link and activity indicator Of...

Page 14: ...atus indicator codes Component Indicator Condition Power on indicator A bicolor LED on power button Green Solid Power On S0 Amber Off Green Off iDRAC critical condition event in Power Off mode S4 S5 Amber Blinking Green Off iDRAC critical condition event in Power On mode S0 Amber Blinking System identification indicator Steady blue IPMI using Chassis Identify Command On or ID Button Press ID On Bl...

Page 15: ... PSU Figure 7 PSU status indicator 1 PSU 2 AC power indicator Table 7 1600 W AC 1600 W HVDC PSU indicators Component Indicator Condition AC power indicator Solid amber Standby mode with Fan Lock for 15 seconds Standby mode with OTP range Active mode with 12 V DC Fault Active mode with Fan Lock for 15 seconds Solid green DC_OK power good Blinking green Standby mode normal Off Unit without AC power ...

Page 16: ...s ready the iDRAC heart beat LED blinks Figure 8 iDRAC heart beat LED on the Dell XC6320 system board 1 iDRAC heart beat LED Documentation references For information about the Dell documents see the Support Matrix specific for your product For information about the Nutanix documents that applies to a specific release of Nutanix solution software see the Support Matrix specific for your product 16 ...

Page 17: ...tings utility Dell Lifecycle Controller Dell OpenManage Deployment Toolkit You can use the default iDRAC IP address 192 168 0 120 to configure the initial network settings including setting up DHCP or a static IP for iDRAC You can configure iDRAC IP address by using the following interfaces NOTE Ensure that you change the default user name and password after setting up the iDRAC IP address iDRAC W...

Page 18: ...dracmanuals Dell OpenManage Deployment Toolkit see the Dell OpenManage documentation available at Dell com openmanagemanuals OpenManage software For information about supported operating systems see the operating systems support matrix available at Dell com ossupport Managing your system remotely To perform out of band systems management by using iDRAC configure iDRAC for remote accessibility set ...

Page 19: ...Select Browse for a product to select your product from the Select a product page 3 Click Drivers and downloads The drivers that are applicable to your selection are displayed 4 Repeat steps 1 through 3 to download the HDD zoning configuration utility 5 Search on the basis of Category and then click System Utilities HDD zoning configuration utility is displayed 19 ...

Page 20: ...t if applicable Tab Moves to the next focus area NOTE This feature is applicable for the standard graphical browser only Esc Moves to the previous page until you view the main screen Pressing Esc in the main screen exits System BIOS iDRAC Settings Device Settings Service Tag Settings and proceeds with system boot F1 Displays the System Setup help information F2 Enables you to enter System Setup F1...

Page 21: ...e Firmware Interface You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Device Settings Enables you to configure device settings System BIOS Settings details The System BIOS Settings screen details are explained as follows System Information...

Page 22: ...lled on the system System Management Engine Version Specifies the current version of the Management Engine firmware System Service Tag Specifies the system Service Tag System Manufacturer Specifies the name of the system manufacturer System Manufacturer Contact Information Specifies the contact information of the system manufacturer System CPLD Version Specifies the current version of the system c...

Page 23: ...rocessor Settings screen details are explained as follows Logical Processor Enables or disables the logical processors and displays the number of logical processors If this option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS displays only one logical processor per core This option is set to Enabled by default QPI Speed Enables you to con...

Page 24: ...ors X2Apic Mode Enables or disables the X2Apic mode Dell Controlled Turbo Controls the turbo engagement Enable this option only when System Profile is set to Performance NOTE Depending on the number of installed CPUs there may be up to four processor listings Number of Cores per Processor Controls the number of enabled cores in each processor This option is set to All by default Processor 64 bit S...

Page 25: ...e model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port C Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support...

Page 26: ...S support is always enabled Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port I Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable...

Page 27: ...d drive that is booted in the event of a hard drive failure The devices are selected in the Hard Disk Drive Sequence on the Boot Option Setting menu When this option is set to Disabled only the first hard drive in the list is attempted to boot When this option is set to Enabled all hard drives are attempted to boot in the order selected in the Hard Disk Drive Sequence This option is not enabled fo...

Page 28: ...ption by using the NIC management utilities of the system I OAT DMA Engine Enables or disables the I OAT option Enable only if the hardware and software support the feature Embedded Video Controller Enables or disables the Embedded Video Controller option This option is set to Enabled by default Current State of Embedded Video Controller Displays the current state of the embedded video controller ...

Page 29: ...ort address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to the default setting of Serial Device 1 Failsafe Baud Rate Specifies the failsafe baud ra...

Page 30: ...memory refresh rate to either 1x or 2x This option is set to 1x by default Uncore Frequency Enables you to select the Processor Uncore Frequency option Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime The optimization of the uncore frequency to either save power or optimize performance is influenced by the setting of the Energy Efficiency Po...

Page 31: ...irtualization technology and TPM Security must be enabled with Pre boot measurements This option is set to Off by default Power Button Enables or disables the power button on the front of the system This option is set to Enabled by default NMI Button Enables or disables the NMI button on the front of the system This option is set to Disabled by default AC Power Recovery Sets how the system behaves...

Page 32: ...stem does not support UEFI video output standards This field is available only for UEFI boot mode You cannot set the option to Enabled if UEFI Secure Boot mode is enabled In System Characterization Enables or disables In System Characterization This option is set to Disabled by default The two other options are Enabled and Enabled No Reboot NOTE The default setting for In System Characterization i...

Page 33: ...stem Setup Launch Lifecycle Controller Closes the Boot Manager and invokes the Dell Lifecycle Controller program System Utilities Opens system utilities menu such as system diagnostics and UEFI shell Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive The following instructions may vary if you have selected BIOS for Boot Mode 1 On th...

Page 34: ...setting is Enabled and Password Status is Unlocked If the password jumper setting is disabled the existing System Password and Setup Password are deleted and you need not provide the system password to boot the system 1 To enter System Setup press F2 immediately after a power on or reboot 2 From the System Setup Main Menu select System BIOS and press Enter 3 On the System BIOS screen select System...

Page 35: ... ensure that Password Status is set to Unlocked 4 In the System Password field alter or delete the existing system password and then press Enter or Tab 5 In the Setup Password field alter or delete the existing setup password and then press Enter or Tab If you change the system and setup password a message prompts you to reenter the new password If you delete the system and setup password a messag...

Page 36: ...Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product To avoid injury to yourself or damage to the system follow these guidelines Always disconnect the system from the power outlet whenever you are working inside the system If possible wear a grounded wrist strap as you work inside the syste...

Page 37: ...umentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Turn off the system including any attached peripherals 3 Disconnect the system from t...

Page 38: ...with your product CAUTION This system must be operated with the system cover installed to ensure proper cooling Cooling fans Servers use a lot of power to function and that in turn generates a lot of heat That heat without a system in place to dissipate it can destroy the mechanical parts and damage the server In most cases the simplest and most efficient way to dissipate this heat is through the ...

Page 39: ...tribution board 1 2 Lift the cooling fan cage out of the chassis Figure 10 Removing and installing a cooling fan cage 1 locking clips 2 2 cooling fan cage 3 power connector 4 locating pin 6 3 Disconnect the fan cable from the fan connector on the cooling fan cage 4 Lift the cooling fan with the sponge out of the cooling fan cage 39 ...

Page 40: ... perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in the Safety instructions section 1 Align the ...

Page 41: ...ckplane The following are the recommended guidelines for installing a mix of SAS hard drives SATA hard drives and SSDs Only two drive types can be mixed per node Drives 0 and 1 must be of same type The remaining drives must all be the same type SAS hard drive support is based on the add on card and the onboard configuration supports SATA hard drive only Removing a 2 5 inch hard drive blank CAUTION...

Page 42: ...drive with a slight inclination into the hard drive bay until the hard drive blank is seated in place Removing a hard drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is no...

Page 43: ...form troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To maintain proper system cooling all empty hard drive bays must have drive bla...

Page 44: ...nly perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION When installing a hard drive carrier ensure that the adjacent drives are...

Page 45: ...ed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in the Safety instructions section 1 Place the hard drive into the hard drive carrier 2 Secure the hard drive to the hard drive carrier with screws...

Page 46: ... so on Client based Antivirus Run Virtual Machines directly on the SATADOM Ensure that the Virtual Machines run on Solid State Drives SSDs and Hard Disk Drives HDDs Removing the SATADOM CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telepho...

Page 47: ... to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in the Safety instructions section 1 Holding the SATADOM by its edges position it so that the card edge connector aligns with the onboard SATA connector 5 on the system board 2 Press the SATADOM with your thumbs ...

Page 48: ...Card Mini SAS HD Connector 0 3 5 System board Power supply units NOTE Configurations higher than indicated in the table may change the PSU mode to non redundant In non redundant mode if the power requirement exceeds the installed system power capacity the BIOS will throttle the processors Also since Processor Power Capping is enabled processor throttling occurs on configurations that exceed the ca...

Page 49: ...e to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION The system requires at least one power supply unit PSU to operate normally 1 Follow the safety guidelines listed in the Safety instructions section 2 Turn off the system including any attached peripherals 3 Disconnect the power cable from ...

Page 50: ...SU into the chassis until the PSU until is fully seated and the release lever snaps into place Connect the power cable to the PSU and plug the cable into a power outlet NOTE When installing a new PSU in a system with two PSUs allow several seconds for the system to recognize the PSU and determine its status System board assembly Removing the system board tray CAUTION Many repairs may only be done ...

Page 51: ...ctions section 1 Slide the system board tray into the chassis until it snaps into place 2 Replace the screw that secures the retaining latch Removing the system board assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service...

Page 52: ... as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in the Safety instructions section 1 Slide the system board assembly into the chassis until it snaps into place 2 Replace the screw that ...

Page 53: ... Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Remove the system board assembly Press the four latches along the direction of the arrows and then lift the co...

Page 54: ...ck in place NOTE When installing the cooling shroud make sure the arrow of the mark on the cooling shroud points to processor 1 and keep the flat surface of the cooling shroud horizontal Figure 21 Top view of the installed cooling shroud 1 Install the system board assembly 2 Reconnect the peripherals and connect the system to the electrical outlet 3 Turn on the system including any attached periph...

Page 55: ...ystem from the electrical outlet and disconnect the peripherals 4 Remove the system board assembly WARNING The heat sink may be hot to touch for some time after the system has been powered down Allow the heat sink to cool before removing it CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions ...

Page 56: ... Removing a processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are ...

Page 57: ...duct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE When installing only one processor the processor must be installed in the processor 0 for the socket location see the System board connectors secti...

Page 58: ... Phillips screwdriver tighten the heat sink retention screws 1 Replace the system board assembly 2 Reconnect the system to its electrical outlet and turn on the system including any attached peripheral devices 3 Press F2 to enter the System Setup program and check that the processor information matches the new system configuration See the System setup options at boot section Related Links Installi...

Page 59: ...ssembly 3 Remove the screw that secures the expansion card 4 Hold the expansion card by its edges and carefully remove it from the riser card NOTE If you are removing the card permanently install an expansion card slot cover over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications...

Page 60: ... into the riser connector on the system board 1 Follow the safety guidelines listed in the Safety instructions section 2 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 1 Remove the screws that secure the expansion card assembly 2 Lift the expansion card assembly away from the system board assembly 3 Remove the screw that secur...

Page 61: ...riser card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped wit...

Page 62: ... servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in the Safety instructions section 1 Place the riser card into the expansion card bracket 2 Replace the screws that secure the riser card to the expansion card bracket 1 Install the expansion card 2 Install the syst...

Page 63: ...zzanine card is seated in PCI E Gen3 x8 mezzanine slot 3 on the system board which is not active in 1 processor configuration 1 Follow the safety guidelines listed in the Safety instructions section 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Remove the system board assembly 1 Disconnect all the cables...

Page 64: ...nnect the system to the electrical outlet 3 Turn on the system including any attached peripherals Related Links Installing the system board assembly Mezzanine card bridge board Removing the mezzanine card bridge board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as d...

Page 65: ...our product Follow the safety guidelines listed in the Safety instructions section Install the mezzanine card bridge board into the mezzanine slot on the system board 1 Install the mezzanine card 2 Install the system board assembly 3 Reconnect the peripherals and connect the system to the electrical outlet 4 Turn on the system including any attached peripherals Related Links Installing the LSI 200...

Page 66: ... module configuration For the sequence of the 16 memory module sockets the system requires at least one memory module installed on processor 1 s DIMM slot 1 in order to boot up When you insert the memory modules always start with CHA_A1 The optimized memory module installation sequence is 1 2 3 4 5 6 7 and 8 Figure 30 DIMM slot locations Table 10 Memory module configurations for dual processors Pr...

Page 67: ...e to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Remove the system board assembly ...

Page 68: ...l is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in the Safety instructions section 1 Press down and out on the ejectors on each end of the memory module socket 2 Align the memory module correctly with the alignment key of the memory module socket 3 Press down firmly on the memory module with your thumb...

Page 69: ...ery Replacing the system battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as auth...

Page 70: ... the positive side of battery connector 3 Insert the battery into the battery holder until it is seated in place Figure 33 Replacing the system battery 1 battery socket 2 battery 1 Replace the system board assembly 2 Reconnect the system to the electrical outlet 3 Turn on the system including any attached peripherals 4 Enter System Setup to confirm that the battery is operating properly See the Sy...

Page 71: ...the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Remove the system board assembly 5 Remove the cooling shroud 6 Remove the expansion card assembly 7 Remove the heat sinks 8 Remove the memory modules 9 If installed remove the SAS mezzanine card 1 GbE mezzanine card or 10 GbE mezzanine card 10 Disconnect all the cables ...

Page 72: ... the LSI 2008 SAS mezzanine card Installing a system board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and fol...

Page 73: ... Follow the procedure listed in the After working inside your system section 10 Import your new or existing iDRAC Enterprise license For more information see Integrated Dell Remote Access Controller User s Guide at Dell com esmmanuals 11 Ensure that you a Use the Easy Restore feature to restore the Service Tag For more information see the Easy restore section b If the Service Tag is not backed up ...

Page 74: ...NOTE You can enter the Service Tag only when the Service Tag field is empty 6 Ensure that you enter the correct Service Tag After entering the Service Tag it cannot be updated or changed 7 Click OK 74 ...

Page 75: ...fety first for you and your system WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Before removing the system cover disconnect all power then unplug the AC power cord and then disconnect all peripheral devices and all LAN lines CAUTION Many repairs may only be done by a certified service technician You shou...

Page 76: ...ck the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor Troubleshooting a USB device To troubleshoot a USB keyboard and or mouse for other USB devices go to step 5 Use the following steps 1 Disconnect the keyboard and mouse cables from the system briefly and reconnect them 2 Connect the keyboard or mouse to the USB ports on the opposite...

Page 77: ...onnector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 4 Enter the System Setup program and confirm that the NIC ports are enabled For more information see Pre operating system management applications 5 Ensure that the NI...

Page 78: ...servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Turn off the system and attached peripheral devices and disconnect the system from the electrical outlet 2 Open the system 3 Ensure that the following components are properly installed Expansion card assembly PSUs Fans Processors and heat sinks Memor...

Page 79: ...m to operate Operating the system with only one PSU installed for extended period can cause the system to overheat 2 Reseat the PSU by removing and reinstalling it NOTE After installing a PSU allow several seconds for the system to recognize the PSU and to determine if it is working properly The power indicator glows green to signify that the PSU is functioning properly If the issue persists repla...

Page 80: ...uthorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Invalid memory configurations can cause your system to halt at startup without video output See System memory and verify that your memory configuration complies with all applicable guidelines 1 If the system is not operational turn off the system and attached peripheral...

Page 81: ...shipped with your product 1 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl C for a LSI SAS 2008 mezzanine card See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard ...

Page 82: ...E When troubleshooting an expansion card see the documentation for your operating system and the expansion card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized...

Page 83: ...l devices and disconnect the system from the electrical outlet 12 Remove the system board assembly 13 Replace processor 1 with processor 2 14 Repeat step 9 through step 11 If you have tested both the processors and the problem persists the system board is faulty See Getting help IRQ assignment conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously...

Page 84: ...Q10 PCI_IRQ_POOL_DEFINITION IRQ11 PCI_IRQ_POOL_DEFINITION IRQ12 Mouse controller IRQ13 Processor IRQ14 Primary IDE controller IRQ15 Secondary IDE controller NOTE PCI_IRQ_POOL_DEFINITION means BIOS code assigns at runtime 84 ...

Page 85: ...anine Slot 3 Processor 1 3 mini SAS Connector 0 3 4 HDD Power Connector 5 onboard SATA Connector 4 6 onboard SATA Connector 5 7 mini SAS Connector 6 9 8 processor 1 9 DIMM sockets for processor 1 10 processor 2 11 DIMM sockets for processor 2 12 main power connector 13 middle plane connector 14 SAS SATA connector 5 15 mini SAS HD connector 0 3 16 control panel connector 17 SAS SATA connector 4 18 ...

Page 86: ...S connector 6 9 8 CPU1 Processor 1 9 DIMM_A1 DIMM_A5 DIMM_A2 DIMM_A6 DIMM sockets for processor 1 10 CPU2 Processor 2 11 DIMM_B1 DIMM_B5 DIMM_B2 DIMM_B6 DIMM sockets for processor 2 12 SATA5 SAS SATA connector 5 13 SATA4 SAS SATA connector 4 14 CONTROL_PANEL Middle plane connector 15 miniSAS0 3 Mini SAS HD connector 0 3 16 HI_PWR_CONN High power connector 17 SGPIO Serial General Purpose Input Outp...

Page 87: ...A port 30 INT_TTL Internal TTL COM connector 31 USB_DBG1 USB to serial port 32 MGMT LAN management connector 33 LAN3 BMC Management port 34 CR21 LAN 2 LED 35 LAN2 LAN 2 port 36 CR20 LAN 1 LED 37 LAN1 LAN 1 port 38 CR3 UID LED LSI 2008 SAS mezzanine card connectors Figure 36 LSI 2008 SAS mezzanine card connectors 1 mini SAS connector port 0 3 2 mini SAS connector port 4 7 3 LSI 2008 mezzanine card ...

Page 88: ...320 system board is shown below Figure 37 System configuration jumpers on the Dell XC6320 system board Table 14 System configuration jumper on the Dell XC6320 system board Jumpers Function Disabled Default state Enabled 1 BIOS Recovery No pin Pin 1 2 2 NVRAM Clear No pin Pin 1 2 3 PWRD_EN Pin 1 2 Pin 2 3 4 ME_FM Recovery No pin Pin 1 2 88 ...

Page 89: ...Global Technical Support a Click Global Technical Support b The Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support team Dell SupportAssist For an enhanced Support Experience Dell recommends installing and configuring Dell SupportAssist Dell SupportAssist is a software application that transparently collects information about your system and au...

Page 90: ...9 Service Tag location on the left front panel Figure 40 Service Tag location on the chassis The linkage of 24 hard drives for four system boards is shown here For information about other configurations see theFront panel features and indicators Front panel features and indicators section of the Dell XC6320 Web Scaled Converged Appliance Owner s Manual 90 ...

Page 91: ...Locator Use the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by visiting Dell com QRL or by using your smartphone and a model specific Quick Resource QR code located on your Dell PowerEdge system To try out the QR code scan the following image Figure 42 Quick Resource Locator 91 ...

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