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Dell PowerVault NX200 Hardware Owner'S Manual Download Page 136

134

Troubleshooting Your System

Troubleshooting a Damaged System

 

CAUTION: 

Many repairs may only be done by a certified service technician. 

You should only perform troubleshooting and simple repairs as authorized in 
your product documentation, or as directed by the online or telephone service 
and support team. Damage due to servicing that is not authorized by Dell is not 
covered by your warranty. Read and follow the safety instructions that came 
with the product.

1

Turn off the system and attached peripherals, and disconnect the system 

from the electrical outlet.

2

Open the system. See "Opening the System" on page 79.

3

Ensure that the following components are properly installed:
• Expansion  cards
• Power  supply
• Fans
• Processor and heat sink
• Memory  modules
• Hard-drive carriers

4

Ensure that all cables are properly connected.

5

Close the system. See "Closing the System" on page 80.

6

Run the system board tests in the system diagnostics. See "Using Online 

Diagnostics" on page 147.
If the tests fail, see "Getting Help" on page 157.

Troubleshooting the System Battery 

 

CAUTION: 

Many repairs may only be done by a certified service technician. 

You should only perform troubleshooting and simple repairs as authorized in 
your product documentation, or as directed by the online or telephone service 
and support team. Damage due to servicing that is not authorized by Dell is not 
covered by your warranty. Read and follow the safety instructions that came 
with the product.

 

NOTE: 

If the system is turned off for long periods of time (for weeks or months), 

the NVRAM may lose its system configuration information. This situation is 

caused by a defective battery.

book.book  Page 134  Monday, August 9, 2010  3:07 PM

Summary of Contents for PowerVault NX200

Page 1: ...Dell PowerVault NX200 Systems Hardware Owner s Manual ...

Page 2: ...served Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerVault and OpenManage are trademarks of Dell Inc Microsoft Windows and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trad...

Page 3: ...ures 14 Home Screen 15 Setup Menu 16 View Menu 17 Hard Drive Indicator Patterns 18 Back Panel Features and Indicators 19 Guidelines for Connecting External Devices 21 NIC Indicator Codes 21 Power Supply Indicator Codes 22 LCD Status Messages 22 Viewing Status Messages 23 Removing LCD Status Messages 23 System Messages 35 Warning Messages 49 ...

Page 4: ...ram Navigation Keys 52 System Setup Options 53 Main Screen 53 Memory Settings Screen 55 Processor Settings Screen 56 SATA Settings Screen 56 Boot Settings Screen 57 Integrated Devices Screen 58 PCI IRQ Assignment Screen 59 Serial Communication Screen 59 Embedded Server Management Screen Optional 60 Power Management Screen 60 System Security Screen 61 Exit Screen 63 Entering the UEFI Boot Manager 6...

Page 5: ...AC Configuration Utility 71 Entering the iDRAC Configuration Utility 71 3 Installing System Components 73 Recommended Tools 73 Inside the System 73 Front Bezel 75 Removing the Front Bezel 75 Installing the Front Bezel 76 Front Bezel Inserts 76 Removing the Front Bezel Insert 76 Installing the Front Bezel Insert 77 EMI Filler Panel 77 Removing an EMI Filler Panel 77 Installing an EMI Filler Panel 7...

Page 6: ...nstalling a Hot Swap Hard Drive 87 Removing a Hot Swap Hard Drive From a Hard Drive Carrier 88 Installing a Hot Swap Hard Drive Into a Drive Carrier 89 Optical Drives 90 Removing an Optical Drive 90 Installing an Optical Drive 91 Power Supply 94 Removing a Power Supply 94 Installing a Power Supply 95 System Fan 96 Removing the System Fan 96 Installing the System Fan 97 System Memory 98 General Mem...

Page 7: ...111 Removing a Processor 111 Installing a Processor 115 System Battery 116 Replacing the System Battery 116 Chassis Intrusion Switch 118 Removing the Chassis Intrusion Switch 118 Installing the Chassis Intrusion Switch 119 Control Panel Assembly 120 Removing the Control Panel Assembly 120 Installing the Control Panel Assembly 122 SATA Backplane 122 Removing the SATA Backplane 122 Installing the SA...

Page 8: ...hooting a NIC 131 Troubleshooting a Wet System 132 Troubleshooting a Damaged System 134 Troubleshooting the System Battery 134 Troubleshooting the Power Supply 135 Troubleshooting System Cooling Problems 135 Troubleshooting a Fan 136 Troubleshooting System Memory 137 Troubleshooting an Internal USB Key 139 Troubleshooting an Optical Drive 140 Troubleshooting a Hard Drive 141 Troubleshooting the PE...

Page 9: ... Diagnostics 148 System Diagnostics Testing Options 149 Using the Custom Test Options 149 Selecting Devices for Testing 149 Selecting Diagnostics Options 149 Viewing Information and Results 150 6 Jumpers and Connectors 151 System Board Jumpers 151 System Board Connectors 152 SATA Backplane Board Connectors 155 Disabling a Forgotten Password 156 7 Getting Help 157 Contacting Dell 157 Index 159 ...

Page 10: ...10 Contents ...

Page 11: ...er Configurator documentation F11 Enters the BIOS Boot Manager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 51 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the syst...

Page 12: ...ures the front bezel to the system 3 Front bezel Covers the system s front loading hard drives 4 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 compliant 5 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified su...

Page 13: ...nd hold the power button for five seconds 7 System identification button The identification button on the front panel can be used to locate a particular system When the button is pushed the LCD panel on the front flashes blue until the button is pushed again 8 LCD menu buttons Allows you to navigate the control panel LCD menu 9 LCD panel Provides system ID status information and system error messa...

Page 14: ...or information about specific status codes The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition When the system is in standby mode the LCD backlight is off and can be turned on by pressing the Select button on the LCD panel The LCD backlight remains off if LCD messaging is turned off through the BMC or iDRAC utility the LCD panel or other...

Page 15: ...the Home icon From the Home screen press the Select button to enter the main menu See the following tables for information on the Setup and View submenus Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 System identification Turns the system ID mode on LCD panel flashes blue and off Press quickly to toggle the s...

Page 16: ... to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a simplified user friendly description See LCD Status Messages on page 23 for a list of m...

Page 17: ...TE If the iDRAC Express card is not installed on the system the MAC option displays the MAC addresses for BMC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup m...

Page 18: ...rn RAID Only Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure 1 2 ...

Page 19: ...eatures and Indicators Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three seconds and off six seconds Rebuild aborted Drive Status Indicator Pattern RAID Only Condition 2 5 4 1 6 3 7 ...

Page 20: ...tem The ports are USB 2 0 compliant 3 Ethernet connectors 2 Integrated 10 100 1000 NIC connectors 4 video connector Connects a VGA display to the system 5 serial connector Connects a serial device to the system 6 PCIe expansion card slots 5 Connects up to five PCI Express Generation 2 expansion cards 7 security cable slot Connects a cable lock to the system ...

Page 21: ...e system If necessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 51 NIC Indicator Codes 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link ind...

Page 22: ... a power fault has occurred Not lit AC power is not connected It also indicates that the system is in standby mode Green When the system is on a green light also indicates that the power supply is providing DC power to the system Figure 1 4 Power Supply Status Indicator 1 power supply status indicator 2 power supply test switch 1 2 ...

Page 23: ...will turn amber Press the Select button to view the list of errors or status messages Use the left and right buttons to highlight an error number and press Select to view the error Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must ta...

Page 24: ...ling Problems on page 136 E1116 Memory disabled temp above range Power cycle AC Memory has exceeded allowable temperature and has been disabled to prevent damage to the components Remove AC power to the system for 10 seconds and restart the system See Troubleshooting System Cooling Problems on page 136 If the problem persists see Getting Help on page 157 E1210 Motherboard battery failure Check bat...

Page 25: ...ng up the processor Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 157 E122D Memory Regulator Failed Reseat DIMMs One of the memory regulators has failed Reseat the memory modules See Troubleshooting System Memory on page 137 E122E On board regulator failed Call support One of the on board voltage regulators failed Remove AC pow...

Page 26: ...is seated properly Processor is missing or bad and the system is in an unsupported configuration Ensure that the processor is properly installed See Troubleshooting the Processor on page 144 E141C Unsupported CPU configur ation Check CPU or BIOS revision Processor is in an unsupported configuration Ensure that your processor matches and conforms to the type described in the processor technical spe...

Page 27: ... Troubleshooting the Power Supply on page 135 E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting the Power Supply on page 135 E1618 Predictive failure on Power Supply W Check PSU A power supply fan failure an over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure See Trou...

Page 28: ...eported an I O channel check Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 157 E1711 PCI parity error on Bus Device Function The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus device function Remove and reseat th...

Page 29: ...restart the system If the problem persists see Getting Help on page 157 E1715 Fatal I O Error Review clear SEL The system BIOS has determined there has been a fatal error in the system Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 157 E1716 Chipset IERR Bus Dev Function ...

Page 30: ...ting Expansion Cards on page 143 E1810 Hard drive fault Review clear SEL The specified hard drive has experienced a fault See Troubleshooting a Hard Drive on page 141 E1812 Hard drive removed Check drive The specified hard drive has been removed from the system Information only E1A1D Control panel USB cable not detected Check cable USB cable to the control panel is missing or bad Reseat the cable ...

Page 31: ...e 137 E2014 CMOS RAM failure Power cycle AC CMOS failure CMOS RAM not functioning properly Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 157 E2015 DMA Controller failure Power cycle AC DMA controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 157 ...

Page 32: ...E2019 Parity error Power cycle AC Parity error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 157 E201A SuperIO failure Power cycle AC SIO failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 157 E201B Keyboard Controller error Power cycle AC Keyboard contro...

Page 33: ...Ms BIOS POST memory test failure See Troubleshooting System Memory on page 137 If the problem persists see Getting Help on page 157 E2020 CPU configuratio n failure Check screen message Processor configuration failure Check screen for specific error messages See Troubleshooting the Processor on page 144 E2021 Incorrect memory configur ation Review User Guide Incorrect memory configuration Check sc...

Page 34: ...em is rebooted represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 137 E2113 Mem mirror OFF on DIMM Power cycle AC The system BIOS has disabled memory mirroring because it has determined one half of the mirror has had too many errors represents the memory module pai...

Page 35: ...heck PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or install higher wattage power supply and then restart the system W1628 Performance degraded Check PSU and system configur ation The system configuration requires more power than what the power supply can provide but it can boot if ...

Page 36: ...uses Corrective Actions Alert iDRAC6 not responding Rebooting The iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system will reboot Wait for the system to reboot Alert iDRAC6 not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warni...

Page 37: ... are not supported with this power supply See Chassis Intrusion Switch on page 118 Alert System fatal error during previous boot An error caused the system to reboot Check other system messages for additional information for possible causes BIOS MANUFACTURING MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation System is in manufacturing...

Page 38: ... modules are required but not installed in the indicated processor s memory slots Install memory modules for the processor See Expansion Cards on page 103 Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating syste...

Page 39: ...roubleshooting a NIC on page 131 Error 8602 Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 130 Gate A20 failure Faulty keyboard controlle...

Page 40: ...cable connector is improperly connected or the keyboard is defective Reseat the keyboard cable If the problem persists see Troubleshooting a USB Device on page 130 Keyboard fuse has failed Overcurrent detected at the keyboard connector See Getting Help on page 157 Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter sy...

Page 41: ...improperly installed memory modules See Troubleshooting System Memory on page 137 Memory Initialization Warning Memory size may be reduced Invalid memory configuration The system will run but with less memory than is physically available Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 98 Memory odd even logic failure a...

Page 42: ... memory configuration A mismatched memory module is installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 98 No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key CD or hard drive If the problem persists see Trou...

Page 43: ... card s Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 143 PCIe Training Error Expected Link Width is x Actual Link Width is y Faulty or improperly installed PCIe card in the specified slot Reseat the PCIe card in the specified slot number See Troubleshooting Expansion...

Page 44: ...e Replace the optical medium USB medium or device Ensure that the SATA backplane USB or SATA cables are properly connected See Troubleshooting a USB Device on page 130 Troubleshooting an Optical Drive on page 140 or Troubleshooting a Hard Drive on page 141 for the appropriate drive s installed in your system SATA Portx device not found There is no device connected to the specified SATA port Inform...

Page 45: ...ed in your system Shutdown failure General system error See Getting Help on page 157 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace...

Page 46: ...hould match in rank count x x The following DIMMs should match in size x x The following DIMMs should match in size and geometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See Expansion Cards on page 103 Time of day clock stopped Faulty ...

Page 47: ... honored System will now reset A TPM configuration command has been entered The system will reboot and execute the command Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message is displayed during system restart after a TPM configuration command has been entered User i...

Page 48: ...sts see Getting Help on page 157 Unsupported CPU combination Unsupported CPU stepping detected Processor is not supported by the system Install a supported processor See Processor on page 112 Unsupported DIMM detected The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in ...

Page 49: ...oard See Control Panel Assembly on page 120 Warning No micro code update loaded for processor n Micro code update failed Update the BIOS firmware See Getting Help on page 157 Warning Power required exceeds PSU wattage Check PSU and system configuration Warning Performance degraded CPU and memory set to minimum frequencies to meet PSU wattage System will reboot The system configuration of processor...

Page 50: ...roubleshooting System Memory on page 137 Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SATA backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 130 Troubleshooting an Internal USB Key on page 139 and Troubleshooting a Hard Driv...

Page 51: ...lication or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics on page 147 for more information about system diagnostics Alert Messages Systems management software generates alert mess...

Page 52: ...hips with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system The Unified Server Configurator User s Guide provides information about setting up USC configuring hardware and firmware and deploying the operating...

Page 53: ... on UEFI specifications that overlay the system BIOS See Entering the UEFI Boot Manager on page 63 for more information on this interface You select the boot mode in the Boot Mode field of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you then proceed to install your operating system from that mode Thereafter you must boot the system to the...

Page 54: ...message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous field...

Page 55: ...ration Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 55 Processor Settings Displays information related to processors speed cache and so on See Processor Settings Screen on page 56 ...

Page 56: ...equires an IRQ See PCI IRQ Assignment Screen on page 59 Serial Communication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 59 Embedded Server Management Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen Optional on page 60 Po...

Page 57: ...ser to observe events that may scroll by unnoticed during normal POST The user can press F1 to continue or F2 to enter the System Setup program CAUTION When setting this option to Disabled the system will not halt if an error occurs during POST Any critical errors will be displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System ...

Page 58: ... virtualization software Enabled permits virtualization software to use the virtualization technology incorporated in the processor Execute Disable Enabled default Enables or disables execute disable memory protection technology Number of Cores per Processor All default If set to All the maximum number of cores in the processor is enabled C States Enabled default When set to Enabled the processor ...

Page 59: ...rating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field provides the location of the operating system fi...

Page 60: ...t Enables or disables the embedded NIC Options are Enabled Enabled with PXE Enabled with iSCSI Boot and Disabled PXE support allows the system to boot from the network MAC Address Displays the MAC address for the NIC Embedded Gb NIC2 Enabled default Enables or disables the embedded NIC OS Watchdog Timer Disabled default Sets a timer to monitor the operating system for activity and aids in recovery...

Page 61: ...ection On with Console Redirection via COM1 and Off Serial Port Address Specifies the address of the serial ports External Serial Connector Serial Device1 default Specifies whether Serial Device1 Serial Device2 or Remote Access Device has access to the external serial connector Failsafe Baud Rate 115200 default Displays the failsafe baud rate used for console redirection This rate should not be ad...

Page 62: ...o be displayed on the LCD module screen Option Description Power Management Active Power Controller default Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance...

Page 63: ...assword Restricts access to the System Setup program by using a setup password NOTE See Using the System Password on page 66 for more information Password Status Unlocked default When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 66 for more information TPM Security Off default Sets the...

Page 64: ... TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off Power Button Enabled default If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system powe...

Page 65: ...etup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again AC Power Recovery Last default De...

Page 66: ... to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Boot options Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press ESC to refre...

Page 67: ... Delete Boot Option Deletes an existing boot option Enable Disable Boot Option Disables and enables a boot option in the boot option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services USC Restarts ...

Page 68: ...led position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press Enter 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations ar...

Page 69: ...reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the co...

Page 70: ... to enter and verify the password NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive...

Page 71: ...d 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press Enter to access the setup password window Press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password Embedded System Management The Unified Server Configurator USC is an embedde...

Page 72: ...BMC provides the following features Uses the system s integrated NIC Enables fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating syst...

Page 73: ...ities and operating system consoles In addition the iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network through the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privileges View System Event Log...

Page 74: ...72 Using the System Setup Program and UEFI Boot Manager ...

Page 75: ...Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product ...

Page 76: ...side the System 1 system cover 2 cooling shroud 3 system cooling fan 4 expansion card slots 5 5 heat sink and processor 6 memory modules 6 7 SATA backplane 8 hard drives 4 9 optical drive 10 power supply 11 power supply bay 2 3 4 5 6 7 9 8 11 10 1 ...

Page 77: ...nt s the system should be turned off and placed in the orientation shown in Figure 3 1 Removing the Front Bezel 1 Using the system key unlock the front bezel if locked 2 Slide the release latch in the direction of the arrow and rotate the top end of the bezel away from the chassis See Figure 3 2 3 Lift the bezel away from the chassis Figure 3 2 Removing or Replacing the Front Bezel 1 release latch...

Page 78: ...ont Bezel Insert NOTE Before installing a drive in one or more of the front drive bays remove the corresponding insert s on the front bezel NOTE Bezel inserts may contain screws on the inside You can attach the screws to new drives as needed 1 Remove the front bezel See Removing the Front Bezel on page 75 2 Press the insert tab and pull the insert away from the bezel See Figure 3 3 Figure 3 3 Remo...

Page 79: ...n page 76 EMI Filler Panel Depending on the configuration of your system an electromagnetic interference EMI filler panel may be installed in one or more of the 5 25 inch optical drive bays at the front of the system EMI filler panels are essential for airflow efficiency and for EMI protection To install an optical drive the corresponding EMI filler panel must first be removed Removing an EMI Fill...

Page 80: ...EMI Filler Panel Installing an EMI Filler Panel 1 Push the EMI filler panel into the empty drive bay on the front of the chassis until the filler panel locks into place See Figure 3 4 2 Replace the front bezel See Installing the Front Bezel on page 76 1 EMI filler panel 1 ...

Page 81: ...rt team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals 2 Lay the system on a flat surface 3 Turn the lock on the cover release latch counterclockwise to the unloc...

Page 82: ...tem 3 Place the bottom edge of the cover opposite from the cover release latch into the slots in the system chassis See Figure 3 5 4 Lower the cover into the chassis 5 Press the latch end of the cover into the chassis until the latch locks into place 6 Turn the lock on the cover release latch clockwise to the locked position See Figure 3 5 1 cover release latch lock 2 cover release latch 3 system ...

Page 83: ...stem See Opening the System on page 79 3 While pressing inwards on the touch points of the expansion card stabilizer lift it away from the system See Figure 3 6 Installing the Expansion Card Stabilizer 1 Align the expansion card stabilizer with the slots on the chassis and the cooling shroud 2 Hold the touch points and lower the expansion card stabilizer See Figure 3 6 3 Close the system See Closi...

Page 84: ...he online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data Removing the Cooling Shroud 1 Turn off th...

Page 85: ...ables are pinned under the edges of the cooling shroud 3 Secure the cable into the bracket on the side of the cooling shroud 4 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 81 5 Close the system See Closing the System on page 80 1 cooling shroud 2 expansion card stabilizer 3 expansion card stabilizer touch points 2 4 cable bracket 5 cooling shroud touch...

Page 86: ...hat the host adapter is configured correctly to support hot swap drive removal and insertion CAUTION Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure NOTE Use only drives that have been tested and approved for use with the SATA backplane board NOTE When you format a hard drive allow enough time for the formatting to be completed Be aware t...

Page 87: ...n 1 Remove the front bezel See Removing the Front Bezel on page 75 2 From the RAID management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your controller documentation for information about hot swap drive removal If the drive has been online the green activity fault indicator will flash as the driv...

Page 88: ...p Hard Drive From a Hard Drive Carrier on page 88 7 Insert a drive blank in the vacated drive bay See Installing a Hard Drive Blank on page 85 8 Replace the front bezel See Installing the Front Bezel on page 76 CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed Figure 3 8 Removing or Installing a Hot Swap Hard Drive 1 release button 2 hard drive ca...

Page 89: ...e documentation supplied with your operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported 1 Remove the front bezel See Removing the Front Bezel on page 75 2 If a drive blank is present in the bay remove it See Removing a Hard Drive Blank on page 84 3 Install the hot swap hard drive into the hard drive carrier See Installing a Hot Swap Hard Dri...

Page 90: ...Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 9 Figure 3 9 Removing and Installing a Hot Swap Hard Drive 1 hard drive 2 screws 4 3 SATA screw hole 4 hard drive carrier 1 4 2 3 ...

Page 91: ... an insert and then slide in into the drive carrier 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the screws to secure the hard drive to the hard drive carrier NOTE If you are not replacing the hard drive remove the drive from the drive b...

Page 92: ...front bezel See Removing the Front Bezel on page 75 3 Open the system See Opening the System on page 79 4 Disconnect the power and data cables from the back of the drive See Figure 3 10 5 Slide the drive release latch in the direction of the arrow to release the shoulder screw and then slide the drive out of the bay See Figure 3 10 6 If you are installing another drive in the bay see Installing an...

Page 93: ...oubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 power and data cables 2 drive release latch 3 drive bay screw slots 4 shoulder screws 3 5 optical dr...

Page 94: ...SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated Enable the drive s termination if it is the last device in a chain of devices or sole device connected to the SCSI controller 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Openin...

Page 95: ...ulder screws from the old drive or the back of the 5 25 inch front bezel insert Figure 3 11 Installing Optical Drive Shoulder Screws 7 From the front of the system align the shoulder screws with the slots in the chassis and slide the drive into the drive bay until the shoulder screws snap into place See Figure 3 10 8 Attach the power and data cables to the drive 9 Replace the front bezel See Insta...

Page 96: ...ning the System Diagnostics on page 147 Power Supply Removing a Power Supply 1 Turn off the system and all attached peripherals 2 Disconnect the power cable from the power supply 3 Open the system See Opening the System on page 79 4 Disconnect all cables from the power supply to the system board hard drives and optical drive 5 Loosen the three screws securing the power supply to the chassis and li...

Page 97: ...ply 1 Open the system See Opening the System on page 79 2 Place the power supply in the chassis Tighten the three screws to secure the power supply to the chassis 3 Connect all cables to the system board and drives 4 Replace the system cover See Closing the System on page 80 1 Power supply 2 screws 3 2 1 ...

Page 98: ...d simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open t...

Page 99: ...ng the System Fan 1 Align the tabs on the system fan with the securing slots on the chassis 2 Slide the system fan into the securing slots until the release tab locks into place 1 touch point 2 release tab 3 system fan 4 power cable 5 FAN connector on the system board 3 4 2 5 1 ...

Page 100: ...ntains a total of six memory sockets UDIMM supports single rank DIMMs The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used 1 GB and 2 GB UDIMMs are supported for a total of up to 12 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configurin...

Page 101: ...Guidelines There are two memory channels with each channel supporting a maximum of two UDIMMs Table 3 1 show sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and the physical and available memory totals The tables do not show mixed or quad rank memory module configurations nor do they address t...

Page 102: ...at is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 79 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 81 4 Remove the cooling shroud See Removing the...

Page 103: ...he memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 12 Repeat step 8 through step 11 of this procedure to install the remaining memory modules See Table 3 1 13 Replace the cooling shroud See Installing the Cooling Shroud on page 83 14 Replace...

Page 104: ...them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell...

Page 105: ...and connect the system to an electrical outlet 12 Turn on the system and attached peripherals Expansion Cards Expansion Card Installation Guidelines Your system supports five PCIe Generation 2 expansion cards To identify the expansion slots see Figure 6 1 The expansion slots support one full length and four half length cards The expansion card slot is not hot swappable CAUTION To ensure proper coo...

Page 106: ...ystem including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System on page 79 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 81 4 If you are installing a new card remove the filler bracket Card Priority Card Type Slot Priority Max Allowed 25 W Card 1 PERC 6 i Adapter 1 1 Y...

Page 107: ...the expansion card connector on the system board and press down firmly Ensure that the card s metal tab is inserted in the expansion card tab slot See Figure 3 15 9 Close the expansion card latch to secure the card in the system CAUTION Do not route card cables over or behind the cards Cables routed over the cards can prevent the system cover from closing properly or cause damage to the equipment ...

Page 108: ...15 Removing and Installing an Expansion Card 1 expansion card stabilizer 2 expansion card stabilizer touch points 2 3 expansion card latch 4 expansion card 5 expansion card tab 6 expansion card tab slot 7 expansion card connector 3 7 2 5 6 4 1 ...

Page 109: ...o the expansion card 5 Open the expansion card latch adjacent to the slot See Figure 3 15 6 Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector 7 If you are removing the card permanently install a filler bracket in the empty card slot NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the sys...

Page 110: ...d follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 79 3 Insert the notch on the Integrated Dell Remote Access Controller 6 iDRAC6 Express card into the clip on the system board 4 Align the front edge of the card with the connector o...

Page 111: ...ied service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripher...

Page 112: ...the System Setup program To boot from a USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or teleph...

Page 113: ...ttached peripherals 9 Enter the System Setup program and verify that the USB key has been detected by the system See Entering the System Setup Program on page 52 Figure 3 17 Removing or Installing a USB Memory Key 1 USB memory key 2 USB memory key connector 1 2 ...

Page 114: ...old the power button for 3 seconds to fully drain the system of stored power prior to removing the cover NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 3 Open the system See Opening the System on page 79 4 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 81 5 Remove the coolin...

Page 115: ...e that the release lever can spring up suddenly if not firmly grasped 10 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 upward until the processor is released from the socket See Figure 3 19 11 Use the tab on the processor shield to rotate shield upward and out ...

Page 116: ... CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 1 processor 2 notch in processor 2 3 processor shield 4 ZIF socket 5 socket key 2 6 socket release lever 1 2 3 4 5 6 ...

Page 117: ...or incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 4 With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 5 C...

Page 118: ...he System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product...

Page 119: ... toward the positive side of the connector and lift it up out of the securing tabs at the negative side of the connector 8 Install the new battery by pressing down firmly on the positive side of the connector 9 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 10 Press the battery straight down into the connector until it snaps into plac...

Page 120: ...Intrusion Switch CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with...

Page 121: ...he securing bracket notch See Figure 3 21 3 Connect the chassis intrusion switch cable to the connector on the system board 4 Close the system See Closing the System on page 80 5 Place the system upright on a flat surface 6 Reattach any peripherals and connect the system to an electrical outlet 7 Turn on the system and attached peripherals 1 chassis intrusion switch 2 chassis intrusion switch cabl...

Page 122: ...tlet and peripherals 3 Open the system See Opening the System on page 79 CAUTION Do not pull the cable to unseat the connector Doing so can damage the cable 4 To disconnect the control panel assembly cable from the connector on the system board press the metal tabs on the ends of the cable connector See Figure 3 22 5 Gently pull the connector out of the socket 6 Using a Phillips screwdriver remove...

Page 123: ...Installing System Components 121 Figure 3 22 Removing and Installing the Control Panel 1 control panel cable 2 control panel assembly 3 control panel screw 4 release latch 1 2 3 4 ...

Page 124: ...y only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the front bezel Se...

Page 125: ...the data cable See Figure 3 23 6 To remove the SATA backplane pull the blue release pin and slide the backplane upwards 7 Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis Figure 3 23 Removing and Installing a SATA Backplane 1 power cable 2 SATA A cable 3 blue release pin 4 J_planar cable 5 SATA backplane 6 hard drive 3 2 4 5 6 1 ...

Page 126: ...urface 10 Reattach any peripherals and connect the system to an electrical outlet 11 Turn on the system and attached peripherals System Board Removing the System Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and sup...

Page 127: ... cables from the SATA backplane 9 Remove all the memory modules and memory blanks See Removing Memory Modules on page 102 NOTE To ensure proper reinstallation of memory modules record the memory module socket locations 10 Remove the system fan See Removing the System Fan on page 96 WARNING The heat sink can get hot during operation To avoid burns ensure that the system has sufficient time to cool ...

Page 128: ...amage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board and remove the label that is located on the processor shield 2 Remove the labels and affix them on the front of the chassis 3 To replace the system board grip the system board by holding the blue touch points 4 Align ...

Page 129: ...lling an iDRAC6 Express Card on page 108 12 If applicable replace all the expansion cards See Installing an Expansion Card on page 104 13 Connect all the cables to the system board 14 Replace the cooling shroud See Installing the Cooling Shroud on page 83 15 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 81 16 Close the system See Closing the System on p...

Page 130: ...128 Installing System Components ...

Page 131: ...to video imaging or LCD messaging especially after installing an operating system or reconfiguring your system s hardware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Usin...

Page 132: ...ware If the tests fail see Getting Help on page 157 Troubleshooting a USB Device 1 Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system ...

Page 133: ...he device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 157 Troubleshooting a Serial I O Device 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the syste...

Page 134: ...ee Integrated Devices Screen on page 58 6 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device 7 Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 157 Troubleshooting a Wet System CAUTION Many repair...

Page 135: ... components you removed in step 3 6 Close the system See Closing the System on page 80 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 157 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on pag...

Page 136: ...ocessor and heat sink Memory modules Hard drive carriers 4 Ensure that all cables are properly connected 5 Close the system See Closing the System on page 80 6 Run the system board tests in the system diagnostics See Using Online Diagnostics on page 147 If the tests fail see Getting Help on page 157 Troubleshooting the System Battery CAUTION Many repairs may only be done by a certified service tec...

Page 137: ...t for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery If the problem is not resolved by replacing the battery see Getting Help on page 157 Troubleshooting the Power Supply 1 Identify the faulty power supply by the power supply s fault indicator See Power Supply Indicator Codes on page 22 2 Reseat the power supply by removing and re...

Page 138: ... your system s operating temperature requirements External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 136 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 103 Troubleshooting a Fan CAUTION Many repairs may only be done by a ce...

Page 139: ...cing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 98 and verify that your memory configuration complies with all applicable guidelines 1 If the system is operat...

Page 140: ... 10 Replace the cooling shroud See Installing the Cooling Shroud on page 83 11 Close the system See Closing the System on page 80 12 Place the system upright 13 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 14 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 55 If the problem is not resolved procee...

Page 141: ... directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the SD card port is enabled See Integrated Devices Screen on page 58 2 Turn off the system and attached peripherals and disconnect the ...

Page 142: ... that came with the product 1 Try using a different DVD 2 Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Using the System Setup Program and UEFI Boot Manager on page 51 3 Run the appropriate online diagnostic test See Using Online Diagnostics on page 147 4 Turn off the system and attached peripherals and disconnect the system...

Page 143: ... steps 2 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID a...

Page 144: ...ttings 4 Check the configuration settings make any necessary corrections and restart the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not ...

Page 145: ...ead and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 147 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the...

Page 146: ...tem See Closing the System on page 80 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 157 Troubleshooting the Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damag...

Page 147: ... 115 6 Replace the cooling shroud See Installing the Cooling Shroud on page 83 7 Close the system See Closing the System on page 80 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 Run the appropriate online diagnostic test If a problem is still indicated see Getting Help on page 157 ...

Page 148: ...146 Troubleshooting Your System ...

Page 149: ...gnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support de...

Page 150: ... not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices are functioning you can use the embedded system diagnostics to help identify the problem Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Unified Server Configurator USC screen CAUTION Use the embedded system diagnostics to test...

Page 151: ...device rather than its components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Q...

Page 152: ... to a hard drive Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the ...

Page 153: ...or information on resetting the password jumper to disable a password see Disabling a Forgotten Password on page 156 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retain...

Page 154: ...152 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Jumpers and Connectors 4 3 5 9 10 11 22 25 27 1 2 24 20 23 18 19 26 6 7 8 12 13 14 15 16 21 28 29 30 31 32 33 34 35 36 17 ...

Page 155: ...onnector 7 PCIE_X8 PCIe connector x8 slot 1 8 PCIE_X16 PCIe connector x16 slot 2 9 PCIE_X8 PCIe connector x8 slot 3 10 PCIE_X1 PCIe connector x1 slot 4 11 PCIE_X1 PCIe connector x1 slot 5 12 PWRD_EN NVRM_CLR Password enable jumper NVRAM clear jumper 13 BATTERY System battery 14 SATA_D SATA connector D 15 SATA_C SATA connector C 16 SATA_B SATA connector B 17 SATA_A SATA connector A 18 SATA_F SATA c...

Page 156: ...tribution board power connector 28 CPU Processor 29 CTRL_PNL Control panel connector 30 INTRUSION Chassis intrusion switch connector 31 2 Memory module slot B1 white release lever 32 4 Memory module slot B2 33 6 Memory module slot B3 34 1 Memory module slot A1 white release lever 35 3 Memory module slot A2 36 5 Memory module slot A3 Table 6 2 System Board Jumpers and Connectors Item Connector Desc...

Page 157: ...Jumpers and Connectors 155 SATA Backplane Board Connectors Figure 6 2 SATA Backplane Board Connectors 1 hard drive connectors 0 3 2 backplane power BKPLN 3 SATA A connector 1 front 2 3 back ...

Page 158: ...stem 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system di...

Page 159: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropria...

Page 160: ...158 Getting Help ...

Page 161: ...rol panel assembly features 12 installing 122 LCD panel features 14 removing 120 cooling fans troubleshooting 136 cover closing 80 D damaged systems troubleshooting 134 Dell contacting 157 Dell PowerEdge Diagnostics using 147 diagnostics advanced testing options 149 testing options 149 using Dell PowerEdge Diagnostics 147 when to use 148 DIMMs See memory modules DIMMs drive blank installing 85 rem...

Page 162: ...talling 87 removing 85 troubleshooting 141 heat sink 113 hot plug hard drives 84 I iDRAC card installing 108 iDRAC Configuration Utility 71 indicators front panel 12 NIC 21 power 12 installing control panel assembly 122 expansion card 104 hard drive blank 85 hard drives 87 iDRAC card 108 memory modules 100 processor 115 SAS backplane board 124 K keyboards troubleshooting 130 L LCD panel features 1...

Page 163: ...up 68 system 66 phone numbers 157 POST accessing system features 11 power indicators 12 power supplies removing 94 replacing 95 troubleshooting 135 processor installing 115 removing 111 upgrades 111 R removing control panel assembly 120 expansion cards 107 hard drive blank 84 hard drive from a drive carrier 88 hard drives 85 memory modules 102 power supply 94 processor 111 SAS backplane board 122 ...

Page 164: ...up options 53 system setup program CPU options 56 entering 52 keystroke 52 memory options 55 57 serial communications options 59 60 system security options 61 system setup screens main 53 system startup failure 129 T telephone numbers 157 TPM security 61 troubleshooting battery 134 CD drive 140 cooling fans 136 damaged system 134 expansion card 143 external connections 130 hard drive 141 internal ...

Page 165: ...screen 65 UEFI Boot Settings screen 64 upgrades processor 111 USB front panel connectors 12 internal connector for memory key 110 USB key troubleshooting 139 V video front panel connectors 12 troubleshooting 130 W warning messages 49 warranty 50 wet system troubleshooting 132 ...

Page 166: ...164 Index ...

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