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Chapter 8. Contacting Dell

To contact Dell electronically, you can access the following websites:

v

http://www.dell.com

v

http://support.dell.com

v

http://www.dell.com/regulatory compliance

For specific web addresses for your country, find the appropriate country section in
the table below.

Note:

Toll-free numbers are for use within the country for which they are listed.

Note:

In certain countries, support specific to Dell

™

XPS

™

computers is available at

a separate telephone number listed for participating countries. If you do not
see a telephone number listed that is specific for XPS computers, you may
contact Dell through the support number listed and your call will be routed
appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers,
and codes provided in the following table. If you need assistance in determining
which codes to use, contact a local or an international operator.

Note:

The contact information provided was deemed correct at the time that this
document went to print and is subject to change.

Country (City) International
Access Code Country Code
City Code

Department Name or Service Area, Website and

E-Mail Address

Area Codes, Local Numbers,

and Toll-Free Numbers

Anguilla

General Support

toll-free: 800-335-0031

Antigua and Barbuda

General Support

1-800-805-5924

Argentina (Buenos Aires)

International Access Code:

00

Country Code:

54

City Code:

11

Website: www.dell.com.ar

E-mail: [email protected]

E-mail for desktop and portable computers:
[email protected]

E-mail for servers and EMC

®

storage products:

[email protected]

Customer Care

toll-free: 0-800-444-0730

Technical Support

toll-free: 0-800-444-0733

Technical Support Services

toll-free: 0-800-444-0724

Sales

0-810-444-3355

Aruba

General Support

toll-free: 800-1578

Australia (Sydney)

International Access Code:

0011

Country Code:

61

City Code:

2

Website: support.ap.dell.com

E-mail: support.ap.dell.com/contactus

General Support

13DELL-133355

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Summary of Contents for PowerVault LTO5-140

Page 1: ...Dell PowerVault LTO Tape User s Guide User s Guide ...

Page 2: ... All rights reserved International Business Machines Corporation 2012 All rights reserved Trademarks used in this text Dell the DELL logo and PowerVault are trademarks of Dell Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell I...

Page 3: ... Chapter 4 Using the Tape Backup Software 4 1 Chapter 5 Troubleshooting 5 1 Obtaining Drivers and Firmware Upgrades 5 1 Selecting a Diagnostic or Maintenance Function 5 1 General Guidelines 5 8 Methods of Receiving Errors and Messages 5 9 Descriptions and Corrective Actions 5 10 Drive Status 5 13 Drive Maintenance 5 14 Fixing SAS Connectivity Problems 5 15 Resolving Media Related Problems 5 16 Rem...

Page 4: ...iv Dell PowerVault LTO Tape Drive User s Guide ...

Page 5: ...2 2 2 Install the Drive 2 3 2 3 Mounting Holes on Tape Drive 2 4 2 4 Attaching SAS Cable 2 4 2 5 Secure the Drive 2 5 2 6 Connecting the SAS cable 2 6 2 7 Connecting two SAS Hosts to one Tape Drive 2 7 3 1 Turning on the External Drive 3 1 3 2 Turning on the Rack Mount Drive 3 1 3 3 Resetting the Drive 3 2 3 4 LTO Ultrium Data Cartridge 3 3 3 5 Loading 3 4 3 6 Setting the Write Protect Switch 3 5 ...

Page 6: ...vi Dell PowerVault LTO Tape Drive User s Guide ...

Page 7: ...stic and Maintenance Function Codes and Descriptions 5 2 5 2 General Troubleshooting 5 8 5 3 Methods of Receiving Errors and Messages 5 10 5 4 Descriptions and Corrective Actions 5 10 5 5 TapeAlert Flags and Descriptions 5 17 6 1 General specifications 6 1 6 2 Internal Drive specifications 6 1 6 3 External Drive specifications 6 3 6 4 Rack Mount drive specifications 6 3 7 1 Diagnostics Checklist 7...

Page 8: ...viii Dell PowerVault LTO Tape Drive User s Guide ...

Page 9: ...o back up and restore data and archive and retrieve files in an Open Systems environment The drive can be integrated into a system internal model or can be provided as a separately packaged desktop unit external model There are six generations of the Dell PowerVault tape drives in the LTO series of products Figure 1 1 shows the internal model of the tape drive Figure 1 2 on page 1 2 shows the sepa...

Page 10: ...sly with thinner and longer cables v Its full duplex signal transmission supports up to 6 0 Gb s v SAS drives can be hot plugged Encryption The Tape Drive has Application Managed Encryption AME functionality You must have an application that supports encryption to use the drive s encryption capability For more details consult your application support documentation a80hd001 Figure 1 2 PowerVault Ex...

Page 11: ... below support 2 1 compression This feature must be supported by your tape backup software Features The tape drive has the following features v Built in read after write verification for a high level of data integrity v Burst data transfer rate of 600 MB per second v 512 MB of read write cache memory v Intelligent LTO DC dual mode compression algorithm v Failsafe leader capture mechanism with pin ...

Page 12: ...tware versions go to the Dell support website at http support dell com or visit the support site of your backup software vendor Front Panel 1 Eject button 4 Single character display SCD 2 Ready Activity LED 5 Single dot 3 Fault LED 6 Encryption Status LED 1 Eject button The eject button enables you to perform several functions These functions are described in detail in Chapter 3 Using the Tape Dri...

Page 13: ...the tape writing to the tape rewinding the tape locating data on the tape loading the tape or unloading the tape The Encryption LED will be On if all the data on the cartridge is encrypted during these drive operations The Ready Activity LED also flashes green if the tape drive contains a cartridge during the power on cycle In this case the drive completes POST and slowly rewinds the tape this pro...

Page 14: ...ery 2 seconds Off Off Off The drive detected an error and is performing a firmware recovery It will reset automatically Rear Panel 1 2 3 4 a80hh095 Figure 1 5 Rear Panel of Internal SAS Tape Drive 1 SAS connector 3 Library interface 2 Ethernet not iSCSI for transferring firmware and dumps only 4 LED controls for library drive sled a80hh012 2 3 1 4 Figure 1 6 Rear Panel of External SAS Tape Drive 1...

Page 15: ... 4 4 2 a80hh089 Figure 1 7 Rear Panel of the Rack Mount Tape Drive 1 Power connector 3 SAS connectors 2 Fan enclosure 4 Ethernet not iSCSI for transferring firmware and dumps only Chapter 1 Introduction 1 7 ...

Page 16: ...1 8 Dell PowerVault LTO Tape Drive User s Guide ...

Page 17: ...installed the installation instructions are described in the following sections Installing the Drive Prerequisites The Dell PowerVault tape drive is a 6 Gb SAS device with a burst transfer rate of 600 MB per second It is recommended that you use a dedicated SAS host bus adapter for this tape drive Mounting Bay You need one industry standard 5 1 4 inch half height bay in which to install the PowerV...

Page 18: ...nd no danger of condensation is present the air is dry warm the drive more quickly by powering it on for 30 minutes Use a scratch tape to test the drive before inserting a tape that contains data v If the drive is hotter than its operating environment the tape can stick to the drive head When the drive has cooled to the operating temperature range less than 40 degrees C or 104 degrees F cool the d...

Page 19: ...res special rails or other hardware to install the tape drive mount them on the tape drive in this step If your system does not require special mounting hardware proceed to step 5 5 Installing the Drive Slide the tape drive into the open bay aligning the tray or rails with the slots in the bay as shown in Figure 2 2 If your system does not use mounting hardware check that the holes in the chassis ...

Page 20: ...ble 7 Securing the Drive The tape drive can now be secured to the system as shown in Figure 2 5 on page 2 5 There are several ways to secure the drive If the drive is on rails or in a sled then push it in place Some systems require the drive to be inserted into a media bay and attached directly to the system with screws 1 a80hh010 1 1 Figure 2 3 Mounting Holes on Tape Drive a80hh094 1 2 Figure 2 4...

Page 21: ...e drive Your system must have a properly installed and configured SAS host adapter or a SAS controller on the motherboard if available with driver software that supports the tape drive Do not connect to a RAID controller channel RAID controller channels are for disk drives only Installing the External Drive Step By Step Instructions Procedure 1 Positioning the Tape Drive Position the tape drive co...

Page 22: ... on the tape drive by pressing the power on off button The tape drive runs the POST which checks all hardware except the drive head 3 Connecting the SAS Cable Attach one end of the SAS cable to the SAS host adapter card installed in the system Attach the other end of the SAS cable to the SAS connector on the rear panel of the tape drive The cable can be up to 5 m 16 4 ft long This configuration is...

Page 23: ...t The fault LED will flash once then the Ready Activity LED will turn on solid Verify that the tape drive installation was successful Following the instructions given with your Tape Backup Software application write test data to a tape read the test data from the tape and compare the data read from the tape with the original data on disk Loading Device Drivers Microsoft Windows Server This section...

Page 24: ...ress Enter No response is needed 6 Type bin to set the communication mode to binary 7 Type put firmware name to transfer the firmware to the drive Replace firmware name with the actual firmware file name The drive will reset automatically when the transfer is complete and the FTP session will be lost Type quit to end the FTP session 8 After the drive resets the new firmware will be loaded on the d...

Page 25: ...he drive will ask if you want a forced dump Type y to force a dump and to transfer the forced dump to the computer or type n to skip forcing a dump 7 Type quit to end the FTP session 8 Remove the ethernet patch cable from the drive s ethernet interface Chapter 2 Setting Up the Tape Drive 2 9 ...

Page 26: ...2 10 Dell PowerVault LTO Tape Drive User s Guide ...

Page 27: ...its Power On Self Test POST At the end of the hardware self test the ready activity LED must be solid green 1 Power On Off Button Resetting the Drive You can reset the drive without powering off the drive and system This may be necessary if the drive stops responding To do this press and hold the eject button on the front panel of the tape drive for 10 seconds Figure 3 3 on page 3 2 The drive forc...

Page 28: ...mpatible media types Table 3 1 Supported Functions of Compatible Media Types LTO Cartridge Generation Tape Length nominal m Data Capacity native GB1 Data Capacity compressed2 GB1 PowerVault Generation LTO6 PowerVault Generation LTO5 PowerVault Generation LTO4 PowerVault Generation LTO3 6 846 2500 6250 Yes No No No 6 WORM 846 2500 6250 Yes No No No 5 846 1500 3000 Yes Yes No No 5 WORM 846 1500 3000...

Page 29: ...Setting the Write Protect Switch on Tape Cartridges on page 3 4 3 Grasp the cartridge so that the write protect switch faces you 4 Slide the cartridge into the tape load compartment see Figure 3 5 on page 3 4 The tape drive automatically loads the cartridge v If the cartridge is already in the ejected position and you want to reinsert it remove the cartridge and then insert it again v If the cartr...

Page 30: ...vity indicator is on Setting the Write Protect Switch on Tape Cartridges Notice Write protection will not prevent a cartridge from being erased by bulk erasure or degaussing Do not bulk erase Ultrium format cartridges This will destroy prerecorded servo information and render the cartridge unusable Always use the long or quick erase command in your backup software to erase cartridges The position ...

Page 31: ...s and to ensure the continued high reliability of your tape drive use the following guidelines Provide Training v Post procedures that describe proper media handling in places where people gather v Ensure that anyone who handles tape has been properly trained in handling and shipping procedures This includes operators users programmers archival services and shipping personnel v Ensure that any ser...

Page 32: ...tlined in Table 3 2 Table 3 2 Environmental Specifications Environmental Factor Operating Operational Storage1 Archival Storage2 Shipping Temperature 10 to 45 C 50 to 113 F 16 to 35 C 61 to 95 F 16 to 25 C 61 to 77 F 23 to 49 C 9 to 120 F Relative humidity noncondensing 10 to 80 20 to 80 20 to 50 5 to 80 Wet bulb temperature 26 C 79 F 26 C 79 F 26 C 79 F 26 C 79 F 1 Operational storage equals less...

Page 33: ...al The tape drive is only compatible with the LTO Ultrium universal cleaning cartridges Use of any other type of cleaning cartridge or method can damage the read write head in your drive If you load any other type of cleaning cartridge the tape drive displays a 7 in the SCD and retains the cartridge until it is ejected manually by pressing the Eject button An LTO Ultrium universal cleaning cartrid...

Page 34: ...3 8 Dell PowerVault LTO Tape Drive User s Guide ...

Page 35: ... Guide supplied with your Tape Backup application for more information about using the Tape Backup software For the latest supported software versions go to the Dell support website at http support dell com or visit the support site of your backup software vendor 4 1 ...

Page 36: ...4 2 Dell PowerVault LTO Tape Drive User s Guide ...

Page 37: ...l support website at http support dell com Selecting a Diagnostic or Maintenance Function The tape drive can run diagnostics test write and read functions test a suspect tape cartridge and perform other diagnostic and maintenance functions The drive must be in maintenance mode to perform these functions To place the drive in maintenance mode and select a diagnostic or maintenance function see the ...

Page 38: ...rite protected cartridge the tape drive displays a P and retains the cartridge until it is manually ejected When the cartridge is ejected and removed the tape drive exits maintenance mode After you insert the cartridge 1 flashes and the test begins v The diagnostic test takes approximately 5 minutes to run The tape drive will unload and load the cartridge during the test Do not try to remove the c...

Page 39: ...he eject button for 10 seconds Function Code 5 RESERVED Service Function Function Code 6 RESERVED Service Function Function Code 7 RESERVED Service Function Function Code 8 RESERVED Service Function Function Code 9 Display Error Code Log Causes the tape drive to display the last ten error codes one at a time The codes are ordered the most recent is presented first and the oldest tenth is presented...

Page 40: ...halt the diagnostic at the end of the current 15 minute test loop press the eject button once The drive acknowledges the request by slowing the length of time that the currently displayed character flashes on the single character display from twice per second to once per second The diagnostic continues to the end of its loop and then stops The tape drive then rewinds unloads the cartridge and exit...

Page 41: ...ion C flashes When C flashes the drive is waiting for a cartridge Within 60 seconds insert the suspect data cartridge or the tape drive exits maintenance mode After you insert the cartridge F flashes and the test begins v If no error is detected the test begins again and runs for a maximum of ten times Each loop takes approximately 3 minutes to run After the tenth loop the test stops and the drive...

Page 42: ...Within 60 seconds insert a scratch data cartridge or the tape drive exits maintenance mode After you insert the cartridge H flashes and the test begins v If no error is detected the test begins again and runs for a maximum of ten times Each loop takes approximately 10 minutes to run After the tenth loop the test stops and the drive automatically exits maintenance mode v If an error is detected the...

Page 43: ...function The single character display changes to a flashing C 5 Within 60 seconds insert a scratch data cartridge that is not write protected Note If you wait longer than 60 seconds to load a cartridge the drive will automatically exit maintenance mode If you insert a write protected cartridge the tape drive will display a P and retain the cartridge until it is manually ejected Once the cartridge ...

Page 44: ...and retain the cartridge until it is manually ejected Once the cartridge is ejected and removed the tape drive will exit maintenance mode After you insert the cartridge the single character display changes to a flashing L The tape drive runs the tests v If no error is detected the test will loop and begin again To stop the loop press the eject button for one second and release When the loop ends 0...

Page 45: ...eject turn off the power to the tape drive and then turn it back on Note that the mid tape recovery could take up to 10 minutes to complete If the cartridge still does not eject manually remove it see Recovering a Tape Cartridge on page 5 20 The system received TapeAlert flags See Table 5 5 on page 5 17 The system reported system problems such as selection or command time outs or parity errors See...

Page 46: ...rms a dump of vital data to drive memory If you force a dump the existing dump will be overwritten and data will be lost After you force a dump do not turn off the power to the tape drive or you may lose the dump data Table 5 4 Descriptions and Corrective Actions The single character display clears if you power off the drive Code Cause and Action 0 No error occurred and no action is required This ...

Page 47: ... the operation if new firmware is not available contact Dell technical support 5 Tape drive hardware problem The drive determined that a tape path or read write error occurred To prevent damage to the drive or tape the drive will not allow you to insert a cartridge if the current cartridge was successfully ejected The error code may clear when you cycle power to the tape drive or place it in maint...

Page 48: ...cs see Function Code 1 in Selecting a Diagnostic or Maintenance Function on page 5 1 If the diagnostics fail contact Dell technical support If the diagnostics succeed the error was temporary v If another drive is not available insert a scratch cartridge into the drive and run the tape drive diagnostics see Function Code 1 in Selecting a Diagnostic or Maintenance Function on page 5 1 If the diagnos...

Page 49: ...code clears when you clean the tape drive or place it in maintenance mode d No error or message is assigned E Not applicable for a SAS drive F Not applicable for a SAS drive J Incompatible media The tape drive detected that an unsupported cartridge was loaded Verify that the generation of the loaded cartridge is supported on the tape drive P Write protect A write operation has been attempted to a ...

Page 50: ...ng the box at the top of the page 4 Use the web browser refresh button to update the page with the current drive status Drive Maintenance 1 Connect an ethernet cable to the LTO6 drive or bridgebox a67ru053 Figure 5 1 Drive Status page a67ru054 Figure 5 2 Drive Status page details 5 14 Dell PowerVault LTO Tape Drive User s Guide ...

Page 51: ...intenance functions that are executed via the unload button on the drive s front panel Note For more information on Maintenance Function details see Selecting a Diagnostic or Maintenance Function on page 5 1 Fixing SAS Connectivity Problems If there appears to be a problem connecting or communicating with the drive follow this procedure 1 Ensure that the power is on to the tape drive 2 Replace the...

Page 52: ... or 7 displays replace the media If the operation succeeds run the Test Cartridge Media diagnostic see Function Code E in Selecting a Diagnostic or Maintenance Function on page 5 1 2 If the Test Cartridge Media diagnostic fails replace the media If it runs successfully clean the tape drive and run the tape drive diagnostics see the Cleaning the Tape Mechanism on page 3 7 section and Function Code ...

Page 53: ... 05h Read failure Set for any unrecoverable read error where isolation is uncertain and failure could be due to a faulty tape cartridge or to faulty drive hardware If Flag 4 is also set the cartridge is defective Contact Dell technical support If Flag 4 is not set see error code 6 in Descriptions and Corrective Actions on page 5 10 6 06h Write failure Set for any unrecoverable write or positioning...

Page 54: ...idge If this error occurs on multiple tapes see error code 6 in Descriptions and Corrective Actions on page 5 10 16 10h Forced eject Set when you manually unload the tape cartridge while the drive was reading or writing No action required 18 12h Tape directory corrupted in the cartridge memory Set when the drive detects that the tape directory in the cartridge memory has been corrupted Reread all ...

Page 55: ...et when a field microcode replacement FMR image is unsuccessfully downloaded to the tape drive via the SAS interface Ensure that it is the correct image Download the FMR image again 36 24h Drive temperature Set when the drive s temperature sensor indicates that the drive s temperature is exceeding the recommended temperature of the system see Chapter 6 Specifications on page 6 1 See error code 1 i...

Page 56: ...o recover the cartridge 1 Press and hold the eject button for 10 seconds then release v The fault LED turns on and the drive starts through its hardware test process v When the hardware test completes the ready activity LED turns on v If a cartridge is in the drive the ready activity LED flashes green and the SCD flashes moving in a figure eight pattern until the cartridge is rewound v The ready a...

Page 57: ...ifications Width without bezel 146 0 mm 5 75 in Width with bezel 148 0 mm 5 83 in Length without bezel 205 0 mm 8 09 in Length with bezel 210 0 mm 8 29 in Height without bezel 41 0 mm 1 63 in without bezel Height with bezel 42 7 mm 1 69 in with bezel Weight without a cartridge 1 61 kg 3 lb 9 oz Power Supply Requirements Tolerance 5 VDC and 12 VDC plus or minus 10 Steady State Current for 5 VDC 1 9...

Page 58: ...e LTO3 80 MB sec Native Burst transfer rate up to 600 MB sec for SAS Operating Limits Temperature 10 to 38 C 50 to 100 F Humidity 20 to 80 relative humidity non condensing Maximum wet bulb temperature 26 C 79 F Non operating Limits Storage Temperature 40 to 60 40 to 140 F Humidity 10 to 90 relative humidity noncondensing Maximum wet bulb temperature 26 C 79 F External Drive Table 6 3 External Driv...

Page 59: ... MB sec for SAS Operating Limits Temperature 10 to 38 C 50 to 100 F Humidity 20 to 80 relative humidity non condensing Maximum wet bulb temperature 26 C 79 F Non operating Limits Storage Temperature 40 to 60 40 to 140 F Humidity 10 to 90 relative humidity noncondensing Maximum wet bulb temperature 26 C 79 F Rack Mount Drive Table 6 4 Rack Mount drive specifications Physical Specifications Width 48...

Page 60: ... assuming 2 1 compression Data transfer rate maximum LTO6 160 MB sec Native LTO5 140 MB sec Native LTO4 120 MB sec Native LTO3 80 MB sec Native Burst transfer rate up to 600 MB sec Operating Limits Temperature 10 to 38 C 50 to 100 F Humidity 20 to 80 relative humidity non condensing Maximum wet bulb temperature 26 C 79 F Non operating Limits Storage or Shipping Temperature 40 to 60 40 to 140 F Hum...

Page 61: ...system so that technical support can assist you with any necessary procedures Note Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express S...

Page 62: ...ystems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can ...

Page 63: ...de a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packi...

Page 64: ...ided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or dia...

Page 65: ...ocal or an international operator Note The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla General Support toll free 800 335 0031 Antigua and Barbuda Gen...

Page 66: ...8 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Website support euro dell com Tech Support for XPS 02 481 92 96 Tech Support for all other Dell computers 02 481 92 88 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 067...

Page 67: ...rinters projectors televisions handhelds digital jukebox and wireless toll free 1 800 847 4096 Hardware Warranty Support Home Sales Small Business toll free 1 800 906 3355 Hardware Warranty Support med large bus government toll free 1 800 387 5757 Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll fre...

Page 68: ...8 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government an...

Page 69: ...eral Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fi_support dell com Technical Support 0207 533 555 Customer Care 0207 533 538 Switchboard 0207 533 533 Sales under 500 employees 0207 533 540 Fax 0207 533 530 Sales over 500 employees 0207 533 533 Fax 0207 533 530 France Paris Montpellier International Acces...

Page 70: ...00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong International Access Code 001 Country Code 852 Website support ap dell com Technical Support E mail HK_support Dell com Technical Support Dimen...

Page 71: ...t for all other Dell computers 1850 543 543 At Home Service Technical Support Queries 1850 200 889 General Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Technical Support dial within U K only 0870 353 0800 U K Customer Care dial within U K only 0870 353 0202 Corporate Customer Care dial within U K only 0870 353 0240 U K Sales dial within U K only 0870 353 4000 Italy Milan International Acc...

Page 72: ...44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Public Sales government agencies educational institutions and medical institutions 044 556 5963 Global Segment Japan 044 556 3469 Individual User 044 556 1760...

Page 73: ...ty Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 881 306 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 881 386 Customer Care toll free 1800 881 306 option 6 Transaction Sales toll free 1 800 888 202 Corporate Sale...

Page 74: ... Zealand International Access Code 00 Country Code 64 Website support ap dell com E mail support ap dell com contactus General Support 0800 441 567 Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 6...

Page 75: ...nal Access Code 005 Country Code 65 NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 394 7430 Technical Support OptiPlex Latitude and Dell Precision toll free 1 800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault to...

Page 76: ...e Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com Technical Support for XPS 0771 340 340 Technical Support for all other Dell products 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Emplo...

Page 77: ...e 00801 60 1256 Customer Care toll free 00801 60 1250 option 5 Transaction Sales toll free 00801 65 1228 Corporate Sales toll free 00801 651 227 Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Custom...

Page 78: ...are Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Global Accounts Customer Care 01344 373 186 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Technical Support Technical Support for XPS 0870 366 4180 T...

Page 79: ...s toll free 1 877 577 3355 Financial Services Dell Preferred Accounts DPA toll free 1 800 283 2210 Business Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 335...

Page 80: ...8 16 Dell PowerVault LTO Tape Drive User s Guide ...

Page 81: ...Appendix Regulatory Information Regulatory Information for Taiwan Figure 17 Taiwan Contact Information Statement A 1 ...

Page 82: ...A 2 Dell PowerVault LTO Tape Drive User s Guide ...

Page 83: ...mb per second or equivalent to the current produced by one volt applied across a resistance of one ohm adapter A circuit board that adds function to a computer adapter card A circuit board that adds function to a computer B backups The short term retention of records used for restoring essential business and server files when vital data has been lost because of program or server errors or malfunct...

Page 84: ...ields redundancies and unnecessary data to shorten the length of records or blocks configure To describe to a server the devices optional features and programs installed on the system counterclockwise In a direction opposite to that in which the hands of a clock rotate as viewed from the front current The quantity of charge per unit of time Current is measured in amperes cycle power To apply and r...

Page 85: ...evice usually as a safeguard against faults or errors or in connection with debugging drive head The component that records an electrical signal onto magnetic tape or reads a signal from tape into an electrical signal drive sense data See SCSI drive sense data dump See drive dump E eject To remove or force out from within enclosure A device such as a desktop unit tape cartridge autoloader or tape ...

Page 86: ...h generation version of the Ultrium tape drive Generation 1 2 3 The Generation 4 drive has a native storage capacity of up to 800 GB per cartridge and a native sustained data transfer rate of 120 MB per second Generation 5 The informal name for the Ultrium 5 Tape Drive which is the fifth generation version of the Ultrium tape drive Generation 1 2 3 4 The Generation 5 drive has a native storage cap...

Page 87: ... fits over a pair of protruding pins in a connector A jumper can be moved to change electrical connectors When in place the jumper connects the pins electrically 2 To place a jumper on a connector pin L label A slip of paper with an adhesive backing that can be written on and affixed to a tape cartridge as a means of identification or description label area On the LTO Ultrium Tape Cartridge a rece...

Page 88: ...ct so as to complete a loop LTO See Linear Tape Open M magnetic tape A tape with a magnetizable surface layer on which data can be stored by magnetic recording maintenance mode The state of operation in which the tape drive must be before it can run diagnostics verify write and read operations verify a suspect tape cartridge update its own firmware and perform other diagnostic and maintenance func...

Page 89: ... data entry or exit 2 A connector on a device to which cables for other devices such as display stations and printers are attached 3 The representation of a physical connection to hardware A port is sometimes referred to as an adapter however there can be more than one port on an adapter power connector Located at the rear of the tape drive the connector to which the internal power cable of an enc...

Page 90: ...mittent second One sixtieth of a minute sense data Data that describes an I O error Sense data is presented to a server in response to a Sense I O command server A functional unit that provides services to one or more clients over a network Examples include a file server a print server or a mail server Synonymous with host single character display Located at the front of the tape drive an LED that...

Page 91: ...e TapeAlert utility and display on the server s console tape cartridge A removable storage case that houses belt driven magnetic tape that is wound on a supply reel and a takeup reel tape drive A data storage device that controls the movement of the magnetic tape in a tape cartridge The Dell PowerVault tape drive houses the mechanism drive head that reads and writes data to the tape Its native dat...

Page 92: ...cated on the tape cartridge a switch that prevents accidental erasure of data Pictures of a locked and unlocked padlock appear on the switch When you slide the switch to the locked padlock data cannot be written to the tape When you slide the switch to the unlocked padlock data can be written to the tape Write Read test Part of the Test Head diagnostic a procedure that determines whether the tape ...

Page 93: ...ernal Drive 6 1 internal drive install 2 1 Internal drive install 2 1 Internal Drive pre installed 2 1 L loading cartridges 3 2 LTO specifications 1 3 LTO Ultrium cartridges 3 2 M Maintenance 5 1 maintenance drives 5 14 N Non Volatile Random Access Memory NVRAM 5 16 O operating drive 3 1 operations 2 7 Overview specifications 6 1 P packaging cartridges 3 5 Power On Self Test POST 2 7 Problem codes...

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