Dell PowerVault LTO5-140, User Manual

Page: 61 / 93

Chapter 7. Getting Help
v
“Technical Assistance”
v “Dell Enterprise Training and Certification” on page 7-3
v
“Problems with Your Order” on page 7-3
v “Product Information” on page 7-3
v
“Returning Items for Warranty Repair or Credit” on page 7-3
v “Before You Call” on page 7-3
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Complete the procedures in "Troubleshooting Your System."
2. Run the system diagnostics and record any information provided.
3. Make a copy of the Diagnostics Checklist, and fill it out.
4. Use Dell's extensive suite of online services available at Dell Support at
support.dell.com for help with installation and troubleshooting procedures. For
more information, see "Online Services."
5. If the preceding steps have not resolved the problem, call Dell for technical
assistance.
Note: Call technical support from a phone near or at the system so that
technical support can assist you with any necessary procedures.
Note: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your
Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and
follow the directions.
For instructions on using the technical support service, see "Technical
Support Service" and "Before You Call."
Note: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for
information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the
WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
v
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com.cn (China only)
7-1