Dell PowerEdge T420 Owner'S Manual Download Page 7

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Safety First—For You And Your System

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Troubleshooting System Startup Failure

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Troubleshooting External Connections

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Troubleshooting The Video Subsystem

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Troubleshooting A USB Device

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Troubleshooting A Serial I/O Device

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Troubleshooting A NIC

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Troubleshooting A Wet System

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Troubleshooting A Damaged System

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Troubleshooting The System Battery

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Troubleshooting A Non-Redundant Power Supply

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Troubleshooting Redundant Power Supplies

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Troubleshooting Cooling Problems

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Troubleshooting Cooling Fans

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Troubleshooting System Memory

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Troubleshooting An Internal USB Key

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Troubleshooting An SD Card

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Troubleshooting An Optical Or Tape Drive

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Troubleshooting A Hard Drive

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Troubleshooting Expansion Cards

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Troubleshooting Processor

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6 Using System Diagnostics..................................................................................................... 137

Dell Online Diagnostics

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Dell Embedded System Diagnostics

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When To Use The Embedded System Diagnostics

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Running The Embedded System Diagnostics

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System Diagnostic Controls

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7 Jumpers And Connectors...................................................................................................... 139

System Board Jumper Settings

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System Board Jumpers And Connectors

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Disabling A Forgotten Password

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8 Technical Specifications....................................................................................................... 143

9 System Messages...................................................................................................................149

LCD Messages

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Viewing LCD Messages

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Removing LCD Messages

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System Error Messages

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Warning Messages

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Summary of Contents for PowerEdge T420

Page 1: ...Dell PowerEdge T420 Systems Owner s Manual Regulatory Model E20S Series Regulatory Type E20S001 ...

Page 2: ...henom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries No...

Page 3: ...System Boot Mode 25 Entering System Setup 26 Responding To Error Messages 26 Using The System Setup Navigation Keys 26 System Setup Options 27 System Setup Main Screen 27 System BIOS Screen 27 System Information Screen 27 Memory Settings Screen 28 Processor Settings Screen 28 SATA Settings Screen 30 Boot Settings Screen 30 Integrated Devices Screen 31 Serial Communications Screen 31 System Profile...

Page 4: ...ing The System 46 Inside The System 46 Optical Drives And Tape Drives Optional 48 Removing The Optical Drive Or Tape Drive 49 Installing The Optical Drive Or Tape Drive 52 Cooling Shroud 52 Removing The Cooling Shroud 52 Installing The Cooling Shroud 53 Hard Drives Hot Swappable 54 Removing A Hot Swap Hard Drive 54 Installing A Hot Swap Hard Drive 55 Removing A 2 5 Inch Hard Drive Blank 56 Install...

Page 5: ... Cooling Fan 79 Installing The Internal Cooling Fan 81 Removing The External Cooling Fan 81 Installing The External Cooling Fan 83 Internal USB Memory Key Optional 83 Replacing The Internal USB Key 84 PCIe Card Holder Optional 85 Removing The PCIe Card Holder 85 Installing The PCIe Card Holder 86 Expansion Cards 86 Expansion Card Installation Guidelines 86 GPU Card Installation Guidelines 87 Remov...

Page 6: ...07 Control Panel Assembly 108 Removing The Control Panel Assembly 109 Installing The Control Panel Assembly 112 Removing The Control Panel 112 Installing The Control Panel 114 Removing The Control Panel Board For Systems With LCD Modules 114 Installing The Control Panel Board For Systems With LCD Modules 115 Removing The Control Panel Board For Systems With Diagnostic Indicators 116 Installing The...

Page 7: ...ystem Memory 131 Troubleshooting An Internal USB Key 132 Troubleshooting An SD Card 133 Troubleshooting An Optical Or Tape Drive 133 Troubleshooting A Hard Drive 134 Troubleshooting Expansion Cards 134 Troubleshooting Processor 135 6 Using System Diagnostics 137 Dell Online Diagnostics 137 Dell Embedded System Diagnostics 137 When To Use The Embedded System Diagnostics 137 Running The Embedded Sys...

Page 8: ...Diagnostic Messages 165 Alert Messages 165 10 Getting Help 167 Contacting Dell 167 ...

Page 9: ...1 About Your System Front Panel Features And Indicators Tower Mode Figure 1 Front Panel Features and Indicators 2 5 Inch Hot Swappable Hard Drive Chassis 9 ...

Page 10: ...tape drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removable media storage device 2 Optical drive 2 optional Up to two optional SATA DVD ROM drive or DVD RW drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removable media storage device 3 Optical drive 1 optional 10 ...

Page 11: ...d again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset integrated Dell Remote Access Controller iDRAC if not disabled in F2 iDRAC setup press and hold for more than 15 seconds 7 LCD menu buttons Allow you to navigate the control panel LCD menu 8 Information tag A...

Page 12: ...re 3 Front Panel Features and Indicators 3 5 Inch Cabled Hard Drive Chassis NOTE Cabled hard drive systems are not rackable Item Indicator Button or Connector Icon Description 1 Tape drive optional One optional 5 25 inch tape drive 2 Optical drive optional One optional SATA DVD ROM drive or DVD RW drive 12 ...

Page 13: ... button The identification buttons on the front and back panels of the system can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front chassis and the system status indicator on the back chassis flash until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and ...

Page 14: ...e driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pr...

Page 15: ... card the system supports only one 5 25 inch removable media storage device 10 Optical drive 2 optional 11 Tape drive optional One 5 25 inch optional tape drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removable media storage device 12 Hard drives Your system supports one of the following configurations Up to eight 3 5 inch hot swappable ...

Page 16: ...Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu Setup Menu NOTE When you select an option in the Setup menu you must confirm the option before procee...

Page 17: ...Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Diagnostic Indicators NOTE Systems with cabled hard drives support diagnostic indicators The diagnostic indicators on the system front panel display error status during system startup NOTE No diagnostic indicators are lit when the system is swit...

Page 18: ...f the problem persists see Getting Help Temperature Indicator Condition Corrective Action The indicator blinks amber if the system experiences a thermal error for example a temperature out of range or fan failure Ensure that none of the following conditions exist A cooling fan is removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is remove...

Page 19: ...Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are...

Page 20: ...tatus Indicator Pattern RAID Only Condition Blinks green three seconds amber three seconds and off six seconds Rebuild aborted Back Panel Features And Indicators Figure 7 Back Panel Features and Indicators 20 ...

Page 21: ...n one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flash until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold for ...

Page 22: ...ed 1 Gbps or 10 Gbps Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received Power Indicator Codes For Redundant Power Supply Each redundant AC power supply has an illuminated translucent handle to show whether power is present or whether a power fault has occurred Figure 9 Redun...

Page 23: ...erent input voltages they can output different wattages and trigger a mismatch CAUTION If two power supplies are used they must be of the same type and have the same maximum output power Flashing green When hot adding a power supply this indicates that the power supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the power...

Page 24: ...w dell com support manuals The rack documentation included with your rack solution describes how to install your system into a rack if required Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with ...

Page 25: ...he system s boot configuration F12 Starts Preboot Execution Environment PXE boot From the System Setup you can Change the NVRAM settings after you add or remove hardware View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabl...

Page 26: ...e the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for yo...

Page 27: ... the processor such as speed cache size and so on SATA Settings Displays options to enable or disable the integrated SATA controller and ports Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and optio...

Page 28: ...ent Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration NOTE The Dell Fault Resilient Mode establishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the op...

Page 29: ...d DCU IP Prefetcher Allows you to enable or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Logical Processor Idling Allows you to enable or disable the OS capability to put logical processors in the idling...

Page 30: ...oot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot M...

Page 31: ...dog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Embedded Video Controller Allows you to enable or disable the Embedded Video Controller By default the embedded video controller is Enabled SR IOV Global Enable Allows you to enable or disable t...

Page 32: ...ion is set to Enabled System Profile Settings Screen Menu Item Description System Profile Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC ...

Page 33: ...read only if the password jumper is not installed in the system Setup Password Allows you to set the setup password This option is read only if the password jumper is not installed in the system Password Status Allows you to lock the system password By default the Password Status option is set to Unlocked TPM Security Allows you to control the reporting mode of the Trusted Platform Module TPM By d...

Page 34: ...isabled By default the Keyboard NumLock is set to On NOTE This field does not apply to 84 key keyboards Report Keyboard Errors Allows you to set whether keyboard related error messages are reported during system boot By default the Report Keyboard Errors field is set to Report F1 F2 Prompt on Error Allows you to enable or disable the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to...

Page 35: ...em password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space A message prompts you to re enter the system password 6 Re enter the system password that you entered earlier and click OK 7 Select Setup Password enter your system password ...

Page 36: ... system displays an error message that the system has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Operating With A Setup Password Enabl...

Page 37: ...ys the System Setup help file NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is...

Page 38: ... the Lifecycle Controller documentation at dell com support manuals iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC Settings Utility NOTE Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade For more infor...

Page 39: ...NOTE When the User Option is set to the default Auto setting the user option cannot be modified 3 Set the Maximum Air Exhaust Temperature or the Fan Speed Offset fields 4 Click Back Finish Yes 39 ...

Page 40: ...40 ...

Page 41: ...ected to ground Front Bezel Optional Installing The Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis 2 Press the top end of the bezel into the chassis until the bezel locks into place 3 Insert the bezel key in the keylock 4 Keeping the keylock pressed with the bezel key rotate the keylock to the locked position NOTE The bezel key can be found taped to the inside of the b...

Page 42: ...2 Keeping the keylock pressed with the bezel key rotate the keylock to the unlocked position 3 Press down on the release latch at the top of the bezel 4 Rotate the top end of the bezel away from the system 5 Unhook the bezel tabs from the slots on the front of the chassis System Feet Tower Mode The system feet provide stability to the system in the tower mode 42 ...

Page 43: ...securing the system feet to the base of the tower Figure 12 Removing and Installing the System Feet 1 base of the tower 2 system feet 4 3 screws 4 Installing The System Feet 1 Lay the system on its side on a flat stable surface 2 Secure the system feet to the base of the tower using the screws 3 Place the system upright on a flat stable surface and turn the system feet outward Wheel Assembly Optio...

Page 44: ... to the back of the system to release the retention hooks and pull out the front wheel assembly unit 5 Remove the screw securing the back wheel assembly unit to the base of the chassis 6 Offset the back wheel assembly unit slightly to the front of the system to release the retention hooks and pull out the back wheel assembly unit 7 If you are not replacing the wheel assembly install the system fee...

Page 45: ...n the system is on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and ...

Page 46: ...place 5 Turn the latch release lock clockwise to the locked position 6 If applicable place the system upright on a flat stable surface and rotate the system feet outward 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troublesho...

Page 47: ... Figure 15 Inside the System With Hot Swappable Hard Drives 1 power interposer board 2 PCIe card holder optional 3 cooling shroud 4 internal cooling fan 5 external cooling fan optional 6 system feet 4 7 heat sink for processor 2 8 expansion card slots 6 9 heat sink for processor 1 10 hard drive backplane 47 ...

Page 48: ...rives support one optical drive and one tape drive Systems with hot swappable hard drives support up to two optical drives and one tape drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removal media storage NOTE An optical drive may be replaced by a Dell PowerVault RD1000 removable media device For systems with hot swappable hard drives the...

Page 49: ...he power and data cable from the back of the drive Note the routing of the power and data cable inside the chassis as you remove them from the system board and the drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 5 To remove the drive push the release latch towards the bottom of the system 6 Slide the drive out of the system until it is...

Page 50: ...Figure 17 Removing and Installing the Optical Drive or Tape Drive 1 optical drive 2 tape drive 3 release latch 50 ...

Page 51: ...ector on PERC card 3 ODD2 TBU connector on system board 4 ODD1 TBU connector on system board 5 power connector on x8 backplane 6 SAS tape drive data power connector 7 optical drive 2 power connector 8 optical drive 2 data connector 9 optical drive 1 power connector 10 optical drive 1 data connector 51 ...

Page 52: ...gn the drive with the drive bay 8 Slide the drive into the slot until the latch snaps into place 9 Connect the power and data cable to the back of the drive 10 Connect the power and data cables to the backplane and the system board The system board connectors are ODD1 TBU and ODD2 TBU The system can connect up to two optical drives or one optical drive with one SATA tape backup unit and one SAS ta...

Page 53: ... off the edge of the surface 3 Open the system 4 Lift the cooling shroud away from the system Figure 19 Removing and Installing the Cooling Shroud 1 cooling shroud 2 chassis intrusion switch 3 slots 2 4 tabs on the system cooling fan 2 5 chassis intrusion switch connector on the system board Installing The Cooling Shroud CAUTION Many repairs may only be done by a certified service technician You s...

Page 54: ...e the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure Be aware that high capacity hard drives can take a number of hours to format NOTE All hot swappable hard drives c...

Page 55: ... attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on...

Page 56: ...drive blank 2 release button Installing A 2 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A 3 5 Inch Hard Drive Blank CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 If installed re...

Page 57: ...place 3 If applicable install the front bezel Removing A 2 5 Inch Hard Drive From A 3 5 Inch Hard Drive Adapter NOTE A 2 5 inch hard drive is installed into a 3 5 inch hard drive adapter which is then installed in the 3 5 inch hard drive carrier 1 Remove the two screws from the side of the 3 5 inch hard drive adapter 2 Remove the hard drive away from the hard drive adapter Figure 23 Removing and I...

Page 58: ...ell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the screw holes on the 2 5 inch hard drive with the screw holes on the 3 5 inch hard drive adapter 2 Install the screws to secure the hard drive to the hard drive adapter Removing A Hard Drive Or A Hard Drive Adapter From A Hard Drive Carrier 1 Remove the screws from the slide rails on th...

Page 59: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive adapter into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the ...

Page 60: ...follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with ...

Page 61: ...ne by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any att...

Page 62: ...h the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of...

Page 63: ...ed service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the s...

Page 64: ...Figure 28 Removing and Installing an x8 Hard Drive Backplane 1 x8 hard drive backplane 2 release pin 3 hooks 11 64 ...

Page 65: ...Figure 29 Connectors on an x8 Hard Drive Backplane 1 SAS B connector 2 power connector for the optical and tape drives 3 backplane power connector 4 SAS A connector 5 I2C connector 65 ...

Page 66: ...30 Cabling x8 Hard Drive Backplane 1 power connector 2 SAS A connector on system board 3 I2C connector on system board 4 I2C connector on backplane 5 SAS A connector on backplane 6 backplane power connector 66 ...

Page 67: ...Figure 31 Removing and Installing an x16 Hard Drive Backplane 1 x16 hard drive backplane 2 release pin 3 hooks 7 67 ...

Page 68: ...ectors on an x16 Hard Drive Backplane 1 backplane power connector 2 backplane 3 power connector for the optical and tape drives 4 I2C connector 5 primary SAS connectors A and B 6 secondary SAS connectors A1 and B1 68 ...

Page 69: ...ice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the back of the hard drive bay as guides t...

Page 70: ...nnect the system from the electrical outlet and peripherals CAUTION To prevent damage to the hard drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the slot number of each hard drive and temporarily label them before removal so that you can replace them in the same location s 3 Remove all hard drives 4 If applicable rotate the ...

Page 71: ...n a flat stable surface and rotate the system feet outward 5 If applicable install the front bezel 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs UDIMM ECC and registered DIMMs RDIMMs It supports DDR3 and DDR3L voltage specifications NOTE MT s indicates DIMM speed in MegaTransfer...

Page 72: ...1066 and 800 1333 1066 and 800 Dual rank 2 1333 1066 and 800 1333 1066 and 800 Dual rank RDIMM 1 1600 1333 1066 and 800 1333 1066 and 800 1333 1066 and 800 1066 and 800 Dual rank Quad rank 2 1600 1333 1066 and 800 1066 and 800 1333 1066 and 800 1066 and 800 Dual rank Quad rank The system contains 12 memory sockets split into two sets of six sockets one set per processor Each six socket set is orga...

Page 73: ...he following are the recommended guidelines for best performance UDIMMs and RDIMMs must not be mixed x4 and x8 DRAM based DIMMs can be mixed For more information see Mode Specific Guidelines A maximum of two UDIMMs can be populated in a channel A maximum of two quad rank RDIMMs can be populated in a channel A maximum of two single or dual rank RDIMMs can be populated in a channel One quad rank RDI...

Page 74: ...tion SDDC in either memory optimized independent channel or Advanced ECC modes x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC The following sections provide additional slot population guidelines for each mode Advanced ECC Lockstep Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs This protects against single DRAM chip failures during normal operation Memor...

Page 75: ... sockets with black release tabs For example DIMMs installed in sockets A2 and A3 must be identical Sample Memory Configurations The following tables show sample memory configurations that follow the appropriate memory guidelines stated in this section NOTE 16 GB quad rank RDIMMs are not supported NOTE 1R 2R and 4R in the following tables indicate single dual and quad rank DIMMs respectively Table...

Page 76: ... A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 Removing Memory Modules WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified se...

Page 77: ...d damaging the memory module handle only one memory module at a time Figure 36 Ejecting The Memory Module 1 memory module 2 memory module socket ejectors 2 3 memory module socket 6 If a memory module or a memory module blank is installed in the socket remove it NOTE Retain removed memory module blank s for future use Figure 37 Removing The Memory Module 1 memory module memory module blank 7 Instal...

Page 78: ... system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 If applicable remove the cooling shroud 4 Locate the memory module sockets CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle only one memory module at a tim...

Page 79: ...tem power consumption with the Dell Energy Smart Solution Advisor at dell com ESSA to ensure optimum power utilization Removing The Internal Cooling Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damag...

Page 80: ...internal cooling fan and holding the internal cooling fan by the sides slide it out in the direction of the arrow marked on the fan Figure 39 Removing and Installing the Internal Cooling Fan 1 arrow 2 internal cooling fan 3 internal cooling fan power cable 4 release tab Figure 40 Cabling Internal Cooling Fan 80 ...

Page 81: ...he system upright on a flat stable surface and rotate the system feet outward 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing The External Cooling Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as d...

Page 82: ...o its electrical outlet and turn the system on including any attached peripherals Figure 41 Removing and Installing the External Cooling Fan 1 back of the system chassis 2 lower hooks 2 3 external cooling fan 4 screws 4 5 upper hook 6 external cooling fan power cable slot 7 external cooling fan power cable Figure 42 Cabling External Cooling Fan 82 ...

Page 83: ...nal cooling fan power cable into the system through the slot at the back of the chassis 6 Align and insert the two lower hooks on the external cooling fan into the corresponding slots on the back of the chassis 7 Rotate the top of the external cooling fan toward the chassis till the upper hook locks into place 8 Use the four screws to secure the external cooling fan to the chassis 9 Secure the ext...

Page 84: ...he system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface 3 Open the system 4 Locate the USB connector INT USB or the USB key on the system board 5 If applicable remove the USB key 6 Insert the new USB key int...

Page 85: ...stem from the electrical outlet and peripherals 2 If applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface 3 Open the system 4 Press the tabs and pull the PCIe card holder from the chass...

Page 86: ...h the slots on the chassis and push it down until seated 5 Close the system 6 If applicable place the system upright on a flat stable surface and rotate the system feet outward 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Expansion Cards Expansion Card Installation Guidelines Table 3 Supported PCI Express Generation 3 Expansion Cards PCI...

Page 87: ...r CN11 on the power distribution board For systems with two GPU cards connect the first GPU card power cable to the GPU power connector CN11 on the power distribution board and the second GPU card power cable to the GPU_POWER connector on the power interposer board Systems with a double width GPU card can support only one 5 25 inch removable media storage device GPU cards must be installed on a sy...

Page 88: ...e expansion card latch toward the system until it snaps into place 11 If applicable install the PCIe card holder 12 Close the system 13 If applicable place the system upright on a flat stable surface and rotate the system feet outward 14 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 45 Removing and Installing the Expansion Card 1 exp...

Page 89: ...install the PCIe card holder 14 Close the system 15 If applicable place the system upright on a flat stable surface and rotate the system feet outward 16 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing A GPU Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple...

Page 90: ...alling the GPU Card 1 GPU card double width 2 SLI data connector 3 6 pin GPU card power connector 4 8 pin GPU card power connector 5 x16 connector 6 expansion card latches 2 Installing A GPU Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online ...

Page 91: ...server configuration scripts and imaging It emulates USB device s For more information see the iDRAC7 User s Guide at dell com support manuals Removing The iDRAC Ports Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service an...

Page 92: ...e repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals...

Page 93: ... up and insert the contact pin end of the card into the SD vFlash card slot NOTE The slot is keyed to ensure correct insertion of the card 4 Press inward on the SD vFlash card to lock it into the slot Internal Dual SD Module NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup the information is replicated from one SD card to another Removing A...

Page 94: ...talling An Internal Dual SD Module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructi...

Page 95: ...inward on the SD card to release it from the slot and remove the card 6 Close the system 7 If applicable place the system upright on a flat stable surface and rotate the system feet outward 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing An Internal SD Card CAUTION Many repairs may only be done by a certified service technician Y...

Page 96: ...e system including any attached peripherals and disconnect the system from the electrical outlet and peripherals NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface 3 When disconnected from the power source press and hold the power button for 3 seconds to fully drain the system of...

Page 97: ...g down and out from under the tab Rotate the lever 90 degrees upwards 12 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new pro...

Page 98: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to install the...

Page 99: ... grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor b Place the heat sink onto the processor c Tighten the four screws to secure the heat sink to the system board NOTE Do not over tighten the heat sink retention screws when installing the heat sink To prevent over tightening tighten the retentio...

Page 100: ...ell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The system requires at least one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE For systems in rack mode you may have to unlatch and lift the optional cable management arm if it interferes...

Page 101: ...e latch the cable management arm if you unlatched it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting the power cable secure the cable with the cable strap NOTE When installing hot swapping or hot adding a new power supply allow several seconds for the syst...

Page 102: ...als and disconnect the system from the electrical outlet and peripherals 2 Remove the redundant power supply module s or power supply blank as applicable 3 Remove the screw securing the power supply divider to the chassis 4 Slide out the power supply divider and rotate clockwise to free the tabs on the power supply divider from the slots of the power supply unit cage 5 Slide the power supply divid...

Page 103: ... utilization Removing A Non Redundant AC Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow t...

Page 104: ...move the power cables from the cable strap 5 Open the system 6 Disconnect all the power cables from the power supply to the system board hard drive backplane hard drives and optical drives as applicable 7 Remove the screw securing the power supply to the chassis and slide the power supply out of the power supply unit cage Figure 55 Removing and Installing a Non Redundant AC Power Supply 1 screw 2 ...

Page 105: ...ies NOTE The power distribution board is installed on the power interposer board and then installed into the system Removing The Power Interposer Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage...

Page 106: ...oard along with the power distribution board up and out of the chassis Figure 56 Removing and Installing the Power Interposer Board and the Power Distribution Board 1 power distribution board 2 slots on power interposer board 4 3 GPU power connector 4 power interposer board 5 hooks 4 6 release latch 7 P6 cable connector 8 P1 cable connector 9 P2 cable connector 10 P3 cable connector 11 GPU power c...

Page 107: ...ice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the power interposer board and the power distributio...

Page 108: ...tery connector by pressing down firmly on the positive side of the connector 8 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 9 Press the battery straight down into the connector until it snaps into place 10 Install the cooling shroud 11 Close the system 12 If applicable place the system upright on a flat stable surface and turn the s...

Page 109: ...ame with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the screw on the side of the chassis that secures the control panel assembly to the chassis 5 Slide the control panel assembly out of the chassis CAUTION Do not use excessive force when re...

Page 110: ...trol panel assembly 6 control panel Figure 59 Removing and Installing the Control Panel Assembly With Diagnostic Indicators in a Tower Mode System 1 control panel board 2 control panel assembly connector 3 control panel assembly cable connector 4 screw 110 ...

Page 111: ...l panel for rack mode 7 If you are replacing the control panel assembly remove the information tag by following the steps below a Locate the tabs on the information tag b Use a flat screwdriver to press the tabs on the tag one at a time c Pull the information tag out of the slot to remove it from the control panel assembly NOTE Retain the information tag for replacement in the new control panel as...

Page 112: ...embly into the slot 3 Push the control panel assembly so that it is flush with the back of the slot in the chassis 4 Secure the control panel assembly to the chassis using the screw on the side of the chassis 5 Replace the blank information tag in the new control panel with the information tag retained from the old control panel NOTE Information tag lists system information such as Service Tag NIC...

Page 113: ...el for Systems With an LCD Module 1 control panel 2 control panel board 3 LCD module 4 control panel assembly 5 tabs 3 Figure 63 Removing and Installing the Control Panel for Systems With Diagnostic Indicators 1 control panel 2 control panel board 113 ...

Page 114: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including a...

Page 115: ...ith the product 1 Using the screw holes align the control panel board with the control panel assembly 2 Secure the control panel board to the control panel assembly using the three screws 3 Connect the LCD ZIF cable to the LCD module ZIF connector on the control panel board NOTE The LCD module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is release...

Page 116: ...uct NOTE The control panel assembly with diagnostic indicators is supported on systems with cabled hard drives and systems with an x8 backplane 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the control panel assembly 5 Remove the three screws securing the...

Page 117: ...peripherals 6 If applicable install the front bezel Removing The LCD Module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warr...

Page 118: ... product 1 Align and insert the LCD module with the LCD module slot on the control panel assembly 2 Secure the LCD module into the control panel assembly using the screw 3 Connect the LCD ZIF cable to the LCD module ZIF connector on the control panel board NOTE The LCD module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal a...

Page 119: ...ty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the control panel assembly 5 Lift the VGA module from the securing tabs on the control panel board 6 Remove the VGA cable from the control ...

Page 120: ...lephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If yo...

Page 121: ...rasping a memory module processor or other components Figure 68 Removing the System Board 1 screws 11 2 system board holders 2 3 system board Installing The System Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and s...

Page 122: ... the system board and near the memory modules 3 Push the system board toward the back of the chassis until the system board clicks into place 4 Use the 11 screws to secure the system board to the chassis NOTE Secure the screws along the edges of the system board first and follow a diagonal path to complete this procedure 5 Install the following as applicable a heat sink and processor b memory modu...

Page 123: ...lies with all applicable standards Dell disclaims all liability and warranties with respect to combinations of equipment with any other rack Before installing your equipment in a rack install all front and side stabilizers Failure to install stabilizers can allow the rack to tip over Always load from the bottom up and load the heaviest items first Do not overload the AC power supply branch circuit...

Page 124: ...oving and Installing The System Top Cover 1 system top cover 2 screws 3 6 Remove the control panel assembly from the chassis 7 Remove the control panel for tower mode from the control panel assembly 8 Install the VGA module on the control panel assembly 9 Install the control panel for rack mode 10 Install the control panel assembly into the chassis 11 To attach the rack ears follow the steps below...

Page 125: ... Removing and Installing the Rack Ears 1 front panel 2 rack ears 2 3 screws for each rack ear 3 12 Close the system Rack Installation To install the system in a rack see the system s Rack Installation Guide 125 ...

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Page 127: ...ecurely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Get...

Page 128: ... the device with a comparable device 4 Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indi...

Page 129: ...stem 7 Turn on the system and attached peripherals If the system does not start properly see Getting Help 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed 9 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting A Damaged System CAUTION Many repairs may on...

Page 130: ...he electrical outlet and turn on the system 4 Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by ...

Page 131: ...ling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed A cooling fan is removed or has failed The expansion card installation guidelines have not been followed Troubleshooting Cooling Fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simp...

Page 132: ...acity If an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem For more information see General Memory Module Installation Guidelines 14 Close the system 15 As the system boots observe any error message that is displayed and the diagnostic indica...

Page 133: ...s failed remove the card from SD card slot 1 If SD card 2 has failed install a new SD card in SD card slot 2 and proceed to step 7 6 Remove the card present in SD card slot 2 and insert it into SD card slot 1 7 Insert the new SD card into SD card slot 2 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Enter the System S...

Page 134: ...iguration utility and allow the system to boot to the operating system 3 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persist...

Page 135: ...ed service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test See Using Syste...

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Page 137: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Page 138: ...tatus information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot...

Page 139: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are cleared at the next system boot pins 3 5 The configuration settings are retained at system boot pins 1 3 139 ...

Page 140: ...or 3 FRONT VGA Video connector 4 SLOT1 PCIE G2 X4 CPH PCIe card connector 1 5 SLOT2 PCIE G2 X1 CPH PCIe card connector 2 6 SLOT3 PCIE G3 X16 CPU1 PCIe card connector 3 7 SLOT4 PCIE G3 X4 CPU1 PCIe card connector 4 8 SLOT5 PCIE_G3_X16 CPU2 PCIe card connector 5 9 SLOT6 PCIE G3 X4 CPU1 PCIe card connector 6 10 iDRAC_ENT iDRAC connector 11 B1 B4 B2 B5 B3 B6 Memory module sockets 140 ...

Page 141: ...wer connector 22 A6 A3 A5 A3 A4 A1 Memory module sockets 23 CPU1 Processor socket 24 FAN2 External cooling fan connector 25 BP_CONN Backplane connector 26 BATTERY System battery connector 27 INT USB Internal USB connector 28 FAN1 Internal cooling fan connector 29 PDB_12C P6 Power distribution board connector 30 ODD2 TBU SATA_F connector for optical disk drive 2 or tape backup unit 31 ODD1 TBU SATA...

Page 142: ...system 3 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 4 and 6 However before you assign a new system and or setup password you must move the jumper back to pins 2 and 4 NOTE If you assign a new system and or setup password with the jumper on pins 4 and 6 ...

Page 143: ... slot connected to processor 1 Slot 5 One full height full length x16 PCIe Gen3 card slot connected to processor 2 Slot 6 One full height half length x4 PCIe Gen3 card slot connected to processor 1 Memory Architecture 800 MT s 1066 MT s 1333 MT s or 1600 MT s DDR3 registered or unbuffered Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Memory module sockets T...

Page 144: ...S SAS SSD or SATA SSD hard drives Optical drive Upto two optional SATA DVD ROM drive or DVD RW drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removable media storage device Tape drive One optional 5 25 inch tape drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removable media stora...

Page 145: ...its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temper...

Page 146: ... Maximum Vibration Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 87 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Maximum Shock Operating One shock pulse in the positive z axis of 31 G for 2 6 ms in all operational orientations Storage Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 7...

Page 147: ...ide a data center in environments such as an office or factory floor Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive Dust NOTE Applies to data center and non data center environments Air must be free of conductive dust zinc whiskers or other conductive particles ...

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Page 149: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Page 150: ...ew system configuration changes 4 If the issue persists see Getting Help ASR0000 Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an appl...

Page 151: ...lem persists see Getting Help CPU0000 Message CPU number has an internal error IERR LCD Message CPU number has an internal error IERR Details System Event Log and Operating System Logs may indicate that the exception is external to the processor Action Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU0001 Message CPU number has a thermal trip over tempera...

Page 152: ...em and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU0700 Message CPU number initialization error detected LCD Message CPU number initialization error detected Power cycle system Details System BIOS was unable to initialize the processor Action 1 Turn off the system and remove in...

Page 153: ...or detected LCD Message CPU bus initialization error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Rea...

Page 154: ...install failed fans or install additional fans HWC1001 Message The name is absent LCD Message The name is absent Check hardware Details The absent device may be necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected LCD Message Storage name cable or interconnec...

Page 155: ...ion check memory device at location location LCD Message Unsupported memory configuration Check memory location Details The memory may not be seated correctly misconfigured or has failed Memory size is reduced Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM0701 Message Correctable memory error rate exceeded for location Details The memory...

Page 156: ...eing corrected but no longer logged Action Review system logs for memory exceptions Reinstall memory at location location PCI1302 Message A bus time out was detected on a component at bus bus device device function func Details System performance may be degraded The device has failed to respond to a transaction Action Cycle input power update component drivers if device is removable reinstall the ...

Page 157: ...age A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1360 Message A bus fatal error was detected on a component at slot number LCD Message Bus fatal error o...

Page 158: ...pare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU number Check PSU Details System performance and powe...

Page 159: ...sage Cannot communicate with PSU number Re seat PSU Details The power supply may operate however power supply monitoring is degraded System performance may be degraded Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system ope...

Page 160: ...current fault detected on power supply number LCD Message An over current fault detected on PSU number Check PSU Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0037 Message Fan fa...

Page 161: ...performance degraded because power capacity has changed Details The system may power down or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The us...

Page 162: ...2001 Message Internal Dual SD Module name is absent LCD Message Internal Dual SD Module name is absent Check SD Card Details The SD card module is not detected or not installed Action If unintended reinstall the SD module RFM2002 Message Internal Dual SD Module name is offline Details The SD card module is installed but may be improperly installed or configured incorrectly Action Reinstall the SD ...

Page 163: ...r Action If unintended re enable logging SEL0008 Message Log is full Details When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Action Backup and clear log SEL0012 Message Could not create or initialize the system event log Details If the system event log fails to initializ...

Page 164: ...arning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name temperature is outside of range Check Fans...

Page 165: ...require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information...

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Page 167: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or support ...

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