Dell POWEREDGE SC440 Hardware Owner'S Manual Download

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Contents

Troubleshooting a NIC

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Troubleshooting a Wet System

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Troubleshooting a Damaged System

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Troubleshooting the System Battery

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Troubleshooting Power Supply

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Troubleshooting System Cooling Problems

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Troubleshooting a Fan

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Troubleshooting System Memory

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Troubleshooting a Diskette Drive

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Troubleshooting an Optical Drive

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Troubleshooting an IDE Tape Drive

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Troubleshooting a Hard Drive

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Troubleshooting a SAS RAID Controller

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Troubleshooting Expansion Cards

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Troubleshooting the Microprocessor

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Running the System Diagnostics

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Using Dell PowerEdge Diagnostics

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System Diagnostics Features

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When to Use the System Diagnostics

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Running the System Diagnostics

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System Diagnostics Testing Options

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Using the Custom Test Options

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Selecting Devices for Testing

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Selecting Diagnostics Options

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Viewing Information and Results

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Jumpers and Connectors

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101

System Board Jumpers

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101

book.book Page 6 Tuesday, August 25, 2009 1:14 PM

Summary of Contents for POWEREDGE SC440

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge SC440 Systems Hardware Owner s Manual book book Page 1 Tuesday August 25 2009 1 14 PM ...

Page 2: ...c is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect XPS and Dell OpenManage are trademarks of Dell Inc Intel Pentium Xeon and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation EMC is a registered trademark of...

Page 3: ...ights 15 System Messages 16 Warning Messages 25 Diagnostics Messages 26 Alert Messages 26 2 Using the System Setup Program 27 Entering the System Setup Program 27 During System Setup 27 Responding to Error Messages 27 Navigating the System Setup Program 27 Exiting the System Setup Program 28 System Setup Options 28 Main Screen 28 Password Features 35 Using the System Password 35 Using the Admin Pa...

Page 4: ...g an Optical or Tape Drive 47 Installing an Optical or Tape Drive 49 Hard Drives 51 Hard Drive Installation Guidelines 51 Removing a Hard Drive 51 Installing a Hard Drive 52 Expansion Cards 56 Removing an Expansion Card 56 Installing an Expansion Card 57 SAS Controller Expansion Card 58 Memory 58 Memory Module Upgrade Kits 59 Memory Module Installation Guidelines 59 Addressing Memory With 4 GB Con...

Page 5: ...anel Assembly 74 Removing the I O Panel Assembly 75 Replacing the I O Panel Assembly 76 System Board 76 Removing the System Board 76 Installing the System Board 78 4 Troubleshooting Your System 79 Safety First For You and Your System 79 Start Up Routine 79 Checking the Equipment 79 Troubleshooting IRQ Assignment Conflicts 80 Troubleshooting External Connections 80 Troubleshooting the Video Subsyst...

Page 6: ...bleshooting a Hard Drive 91 Troubleshooting a SAS RAID Controller 92 Troubleshooting Expansion Cards 93 Troubleshooting the Microprocessor 95 5 Running the System Diagnostics 97 Using Dell PowerEdge Diagnostics 97 System Diagnostics Features 97 When to Use the System Diagnostics 98 Running the System Diagnostics 98 System Diagnostics Testing Options 98 Using the Custom Test Options 98 Selecting De...

Page 7: ...7 AutoTech Service 108 Automated Order Status Service 108 Support Service 108 Dell Enterprise Training and Certification 109 Problems With Your Order 109 Product Information 109 Returning Items for Warranty Repair or Credit 109 Before You Call 110 Contacting Dell 112 Glossary 133 Index 141 book book Page 7 Tuesday August 25 2009 1 14 PM ...

Page 8: ...8 Contents book book Page 8 Tuesday August 25 2009 1 14 PM ...

Page 9: ... Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of system features setting up your system and technical specifications CDs included with your system provide documentation and tools for configuring and managing your system Systems managem...

Page 10: ...e System Setup program See Using the System Setup Program on page 27 F10 Opens the utility partition allowing you to run the system diagnostics See Running the System Diagnostics on page 98 F11 Enters the boot menu selection screen allowing you to choose a boot device F12 Initiates PXE boot Ctrl C Option is displayed for some SAS controller expansion cards Enters the SAS Configuration Utility whic...

Page 11: ...Front Panel Features and Indicators 1 2 3 4 6 7 8 9 5 Table 1 2 Front Panel Components Item Component Icon Description 1 upper 5 25 inch drive bay Holds an optical drive 2 lower 5 25 inch drive bay Holds an optional optical or tape backup unit drive 3 flex bay Holds an optional diskette drive 4 hard drive activity indicator Indicates hard drive activity book book Page 11 Tuesday August 25 2009 1 1...

Page 12: ...ady green The system is powered on Blinking green The system is in a low power state Steady amber The power supply is probably good Blinking amber The system is powering up If the hard drive indicator is off the power supply may need to be replaced If the hard drive indicator is on the system board is faulty Check the diagnostic indicators to see if the specific problem is identified See Diagnosti...

Page 13: ...nected to a specific connector and device drivers must be installed before the device operates properly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions 1 voltage selection switch 2 power connector 3 NIC connector 4 USB connectors 5 5 serial c...

Page 14: ...e 1 3 NIC Indicators 1 link indicator 2 activity indicator Table 1 3 NIC Indicator Codes Indicator Type Indicator Code Description Activity Off When off at the same time that the link indicator is off the NIC is not connected to the network or the NIC is disabled in the System Setup program See Using the System Setup Program on page 27 Blinking Indicates that network data is being sent or received...

Page 15: ...ircle indicates the light is off NOTE Once the system completes POST all diagnostic lights will be OFF Table 1 4 Voltage Selection Switch If your power source is The voltage selection switch should be set to 110 V 220 V 115 230 Table 1 5 Diagnostic Indicator Codes Code Causes Corrective Action The computer is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic ligh...

Page 16: ... on the drives installed in your system Possible USB failure See Troubleshooting a USB Device on page 82 No memory modules detected See Troubleshooting System Memory on page 87 System board failure See Getting Help on page 107 Memory configuration error See Troubleshooting System Memory on page 87 Possible system board resource and or system board hardware failure See Getting Help on page 107 Poss...

Page 17: ...orrectly Ensure that the processor cooling fan is properly installed See Troubleshooting System Cooling Problems on page 86 Alert Previous reboot was due to voltage regulator failure See Getting Help on page 107 Alert System battery voltage is low Replace the battery See Troubleshooting the System Battery on page 85 Alert Unable to initial ize all installed memory One or more memory modules might ...

Page 18: ...stem is installed enter the System Setup program and set the OS Install Mode option to Off See Using the System Setup Program on page 27 Alert Previous fan failure The fan caused errors the last time the system was used Ensure that nothing is blocking the airflow vents and that all fans are properly installed and operating correctly See Troubleshooting System Cooling Problems on page 86 Alert Prev...

Page 19: ...athname Bad error correction code ECC on disk read The diskette or hard drive controller detected an uncorrectable read error See Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 bb dd f Error allocating IRQ for PCI Device bb dd f Error allocating I O BAR for PCI Device bb dd f Error allocating Mem BAR for PCI Device bb dd f Error allocating PMem BAR for PCI D...

Page 20: ...ubleshooting a Diskette Drive on page 89 Diskette subsystem reset failed The diskette drive controller might be faulty Run the system diagnostics See Running the System Diagnostics on page 98 Diskette write protected The diskette is write protected Slide the write protect notch to the open position Drive not ready No diskette is in the drive Insert a diskette in the drive Error auto sensing primar...

Page 21: ...atch the hardware configuration Enter the System Setup program and correct the system configuration information See Using the System Setup Program on page 27 Keyboard Controller Failure Keyboard Stuck Key Failure Keyboard failure A cable or connector might be loose or the keyboard or keyboard mouse controller might be faulty See Troubleshooting the Keyboard on page 81 Keyboard fuse has failed See ...

Page 22: ...g System Memory on page 87 If the problem persists see Getting Help on page 107 Memory type or speed is not supported on this system Please refer to system documentation for support memory configurations See Troubleshooting System Memory on page 87 NIC failure See Troubleshooting a NIC on page 83 No boot device available The system cannot find the diskette or hard drive If the diskette drive is yo...

Page 23: ...tte with one that has a bootable operating system or remove the diskette and then restart the system If the problem persists see Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 If the problem persists see Getting Help on page 107 Not a boot diskette The operating system is trying to boot from a diskette that does not have a bootable operating system installed...

Page 24: ...ive on page 91 Reset failed The disk reset operation failed See Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 Sector not found Seek error A faulty diskette drive or hard drive See Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 Shutdown failure A chip on the system board might be malfunctioning Run the system diagnosti...

Page 25: ...r the System Setup program and correct the Date and Time options See Using the System Setup Program on page 27 If the problem persists see Troubleshooting the System Battery on page 85 Timer chip counter 2 failed A chip on the system board might be malfunctioning Run the system diagnostics See Running the System Diagnostics on page 97 Unexpected interrupt in protected mode Run the system diagnosti...

Page 26: ...ing Help on page 107 and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation book book Page 26 Tues...

Page 27: ...m Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program by responding to certain error messages If an error message appears while the syste...

Page 28: ...stem Setup program Remain in Setup Save Exit Discard Exit System Setup Options Main Screen Figure 2 1 shows an example of the main screen Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow and down arrow Moves to the previous or next field Left arrow and right arrow Moves left or right in a field and keys Opens and closes submenus Enter Allows you to view the details for or modify...

Page 29: ...plicable Table 2 2 System Options Option Description System Info Displays the System name BIOS Version number BIOS Date Service Tag Express Service Code and Asset Tag Processor Info Displays the following information for the processor installed in the system Processor Type Processor Clock Speed Processor Bus Speed Processor Cache Size Processor ID number whether the processor is Multiple Core Capa...

Page 30: ...enables the internal diskette drive Read Only enables the internal drive controller and allows the internal diskette drive read only permission NOTE Diskette drives are optional and may not be part of your system SATA0 3 Enables or disables a Serial Advanced Technology Attachment SATA device such as hard drive CD drive or DVD drive Off disables the interface so that the device cannot be used On en...

Page 31: ...ng Serial Port 1 Auto default Serial Port 1 options are COM1 COM3 Auto and Off When serial port 1 is set to Auto the integrated port automatically maps to the next available port Serial port 1 attempts to use COM1 first and then COM3 If both addresses are in use for a specific port the port is disabled When serial port is set to COM1 the integrated port is configured at 3F8h with IRQ4 When the ser...

Page 32: ...f the admin password has not been set this option is not visible If the admin password has been set this option displays the current status of your system password Temporarily unlock setup by entering your admin password Admin Password Not Set default Displays the current status of your System Setup program s password security feature and allows you to verify and assign a new admin password NOTE S...

Page 33: ...em to return to the last power state the system was in just before it was turned off Auto Power On Off default Determines when to use the Auto Power Time setting to turn on the system Off commands the system to not use the Auto Power Time feature Everyday turns on the system every day at the time set in Auto Power Time Weekdays turns on the system every day from Monday through Friday at the time s...

Page 34: ...etermines the functionality of the numeric keys on the right side of your keyboard Off commands the right keypad keys to function as arrows On commands the right keypad keys to function as numbers POST Hotkeys Setup and Boot Menu default Determines whether the sign on screen displays a message stating the keystroke sequence that is required to enter the Setup program or the Quickboot feature Setup...

Page 35: ...ystem When the System Password option is Set the system prompts you for the system password after the system starts NOTE If you have assigned an admin password see Using the Admin Password on page 37 the system accepts your admin password as an alternate system password Assigning a System Password Before you assign a system password enter the System Setup program and check the System Password opti...

Page 36: ...lt Del 2 Type your password and press Enter When the Password Status option is set to Locked when you turn on or reboot your system type your password and press Enter at the prompt After you type the correct system password and press Enter your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three ...

Page 37: ...assword option and press Enter 2 Type your new admin password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your...

Page 38: ...assword however you cannot disable or change an existing system password NOTE You can use the Password Changes option in conjunction with the Admin Password option to protect the system password from unauthorized changes Deleting an Existing Admin Password 1 Enter the System Setup program 2 Highlight the Admin Password option and press Enter to access the admin password window 3 Enter the old pass...

Page 39: ...al and tape drives Hard drives Expansion cards SAS controller card Memory Microprocessor Cooling fans System battery Power supply Chassis intrusion switch Bezel I O panel System board Recommended Tools You may need the following items to perform the procedures in this section 2 Phillips screwdriver Wrist grounding strap book book Page 39 Tuesday August 25 2009 1 14 PM ...

Page 40: ...e front of the system provide space for an optical drive an optional tape drive or second optical drive and an optional diskette drive A controller expansion card is required for SAS hard drives Power is supplied to the system board and internal peripherals through a single nonredundant power supply 1 5 25 inch drive bays 2 2 drive cage 3 power supply 4 system board 5 hard drives 2 6 card cage fan...

Page 41: ...ng the cover off See Figure 3 2 Closing the System 1 Ensure that all internal cables are connected and folded out of the way 2 Ensure that no tools or extra parts are left inside the system 3 Reinstall the system cover a Insert the bottom edge of the cover into the bottom of the system chassis See Figure 3 2 b Press down on the cover until the cover release tab snaps into place 4 If applicable ins...

Page 42: ...n your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Front Drive Bezel 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system S...

Page 43: ...g plate in the direction of the arrow and fit the bezel into the chassis 2 Snap the bezel into place and release the lever Figure 3 3 Removing and Replacing the Front Drive Bezel Removing an Insert on the Front Drive Bezel If you install a drive in the 3 5 inch or 5 25 inch drive bays first remove the corresponding insert on the front drive bezel From the back of the bezel squeeze the tabs on the ...

Page 44: ...ed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on pa...

Page 45: ...UTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn...

Page 46: ...ette icon on the drive cage is visible See Figure 3 5 NOTE Inserting a diskette drive into the drive bay with the drive stop tab in the improper position will cause the drive to be positioned too deep in the bay 10 From the front of the chassis slide the drive into the drive bay until the shoulder screws snap securely into the sliding plate 11 Connect the P7 power cable to the drive See Figure 3 5...

Page 47: ... or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 41 3 Remove the front drive b...

Page 48: ...ront drive bezel See Replacing an Insert on the Front Drive Bezel on page 44 9 Replace the front drive bezel See Replacing the Front Drive Bezel on page 43 10 Close the system See Closing the System on page 41 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 1 sliding plate 2 IDE data cable to drive 3 power cable to drive 4 IDE connector on system bo...

Page 49: ... other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number b SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated Therefore you e...

Page 50: ... drive kit from the SCSI controller card to the drive 11 Check all cable connections and fold cables out of the way to allow for airflow between the fan and cooling vents 12 Replace the front drive bezel See Replacing the Front Drive Bezel on page 43 13 Close the system See Closing the System on page 41 14 Reconnect the system to the electrical outlet and turn on the system and attached peripheral...

Page 51: ...r telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 41 3 Disconnect the hard drive power cable from the hard dri...

Page 52: ... or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the replacement hard drive and prepare it for installation 2 Check the documentation for the hard drive to verify that the drive is configured for your system 3 Turn off...

Page 53: ...gure 6 2 8 Connect the power cable to the hard drive 9 Connect the data cable to the hard drive For connection to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA0 first drive and SATA2 second drive connectors on the system board See Figure 3 11 See Figure 6 2 for the location of the hard drive connectors on the system board For connection to a SAS contr...

Page 54: ...e 3 11 Cabling a SATA Hard Drive to the Integrated SATA Controller 1 SATA data cable to system board 2 power cable to hard drive 3 SATA hard drives 2 4 SATA data cable to hard drive 3 4 2 1 book book Page 54 Tuesday August 25 2009 1 14 PM ...

Page 55: ... the drive for instructions on installing any software required for drive operation 13 Press F2 to enter the System Setup program see Entering the System Setup Program on page 27 and ensure that the drive s controller is enabled 14 Exit the System Setup program and reboot the system 1 SAS controller card 2 data cable to SAS controller card 3 AUX_LED connector 4 power cable to hard drive 5 SAS or S...

Page 56: ...perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical...

Page 57: ...by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached periphe...

Page 58: ...properly or cause damage to the equipment 8 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections 9 Close the system See Closing the System on page 41 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 11 Install any device drivers required for the card as described ...

Page 59: ...ory upgrade keep them separate from any new memory modules that you may have even if you purchased the new memory modules from Dell Use only unregistered or unbuffered ECC DDR II memory modules Table 3 2 illustrates memory configuration guidelines It is important to follow the slot installation configurations shown here to achieve maximum memory performance Addressing Memory With 4 GB Configuratio...

Page 60: ...structions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 41 3 Press out on the securing clip at each end of the memory module connector See Figure 3 14 4 Grasp the memory module and pull it out of the connector If the module is difficult to remove gently move the module...

Page 61: ...the system to the electrical outlet and turn on the system and attached peripherals The system detects that the new memory does not match the existing configuration information and generates the following message The amount of system memory has changed Strike the F1 key to continue F2 to run the setup utility 9 Press F2 to enter the System Setup program and check the value for Memory Info See Syst...

Page 62: ...nly perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The processor and heat sink can get very hot during normal operation Ensure that...

Page 63: ...em Components 63 Figure 3 15 Installing and Removing the Heat Sink 1 heatsink and shroud assembly 2 assembly bracket 3 captive screws 2 4 processor cooling fan 1 2 3 4 book book Page 63 Tuesday August 25 2009 1 14 PM ...

Page 64: ...retention latch away from the processor NOTICE Do not pry the processor from the socket by a single edge This could result in damage to the processor s delicate connections NOTICE Be careful not to touch or drop any foreign materials on the socket connector pads 7 Lift the processor straight up and out of the socket Leave the release lever and retention latch in the release position so that the so...

Page 65: ...ly bracket and tilt the heat sink assembly down on the system board See Figure 3 15 9 Align the two captive screws properly with the system board then tighten them to secure the heat sink assembly to the system board 10 Close the system See Closing the System on page 41 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Cooling Fans The system contains...

Page 66: ...ing fan see Figure 3 17 a Remove the heat sink and shroud assembly See Removing the Processor on page 62 Do not remove the processor however b Press the release tab that attaches the processor cooling fan to the chassis c Slide the fan toward the back panel and lift the fan out Figure 3 17 Removing and Installing the Cooling Fans 1 processor cooling fan 2 release tab for processor fan 3 connector ...

Page 67: ...atteries according to the manufacturer s instructions Removing the System Battery CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by you...

Page 68: ...attery operates properly See Using the System Setup Program on page 27 5 From the main screen select System Time to enter the correct time and date 6 Re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 7 To test the newly installed battery see Troubleshooting the System Battery on page 85 8 After an hour recon...

Page 69: ...uting of the DC power cables underneath the tabs in the system frame as you release the tabs and remove the cables from the system board and drives You must route these cables properly when you replace them to prevent their being pinched or crimped 4 Remove the heat sink and shroud assembly Loosen the two captive screws holding the heat sink and shroud assembly in place These captive screws are ad...

Page 70: ...2 Phillips screwdriver install the four Phillips screws that secure the power supply to the back panel 5 Reattach the IDE I O panel and SATA cables if present to the routing clamp on the side of the power supply Reroute the SATA power cables along the bottom of the chassis These cables must lie under the heat sink and shroud when the system is assembled 6 Clean off the bottom of the heat sink and ...

Page 71: ...epairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the sys...

Page 72: ...t notch See Figure 3 20 2 Slide the switch into the securing bracket notch 3 Connect the switch cable to the INTRUDER connector on the system board 4 Close the system See Closing the System on page 41 5 Reconnect the system to the electrical outlet and turn on the system 1 chassis intrusion switch 2 securing bracket notch 3 INTRUDER connector 1 2 3 book book Page 72 Tuesday August 25 2009 1 14 PM ...

Page 73: ...ead and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 41 3 Remove the heat sink and shroud assembly See Removing the Processor on page 62 Do not remove the processor however 4 Remove the large processor cooling fan See Removing the Cooling...

Page 74: ...he system See Closing the System on page 41 6 Reconnect the system to the electrical outlet and turn on the system I O Panel Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing ...

Page 75: ...nt bezel See Removing the Bezel on page 73 NOTICE Carefully note the routing of each cable before you disconnect it so that you are sure to re route cables correctly 6 Disconnect the I O panel ribbon cable from the I O panel connector by pulling the yellow cable loop 7 Remove the mounting screw holding the I O panel assembly to the front chassis See Figure 3 22 8 Lift the I O panel assembly out of...

Page 76: ...ect the system to the electrical outlet and turn on the system System Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warr...

Page 77: ...ndling NOTICE To prevent damaging the processor do not pry the heat sink off of the processor 6 Remove the processor See Removing the Processor on page 62 7 Using a 2 Phillips screwdriver remove the eight system board mounting screws that secure the system board to the chassis See Figure 3 23 8 Using a 2 Phillips screwdriver remove the two processor heat sink pivot mount screws and remove the pivo...

Page 78: ... 4 Replace the processor and the heat sink and shroud assembly See Replacing the Processor on page 65 5 Install the memory modules in the same sockets from which they were removed See Installing a Memory Module on page 60 6 Install the expansion cards and connect any cables See Installing an Expansion Card on page 57 7 Depending on your configuration connect the following cables that you removed i...

Page 79: ... described in Table 4 1 Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections on page 80 Table 4 1 Start Up Routine Indications Look listen for Action A code displayed on the system diagnostic indicators See Diagnostic...

Page 80: ...mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 1 2 for the back panel connectors on your system Table 4 2 IRQ Assignment Defaults IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Serial port 2 COM2 and COM4 IRQ4 Serial port 1 COM1 an...

Page 81: ...tup program and ensure that the USB ports are enabled See Using the System Setup Program on page 27 2 Examine the keyboard and its cable for signs of damage 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard See Getting Help on page 107 4 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 97 If the problem ...

Page 82: ...t the serial port is enabled and configured correctly for your application See Using the System Setup Program on page 27 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 97 If the tests run succ...

Page 83: ...nector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Change the autonegotiation setting if possible Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the docu...

Page 84: ...n the system See Opening the System on page 41 3 Remove all expansion cards installed in the system See Removing an Expansion Card on page 56 4 Let the system dry thoroughly for at least 24 hours 5 Close the system See Closing the System on page 41 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help ...

Page 85: ...gnostics See Running the System Diagnostics on page 97 If the tests fail see Getting Help on page 107 Troubleshooting the System Battery Problem System message indicates a problem with the battery System Setup program loses system configuration information System date and time do not remain current NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its...

Page 86: ... the system See Opening the System on page 41 3 Check that the voltage selection switch on the back panel of the system is set properly See Power Supply Indicators on page 15 NOTICE Setting the voltage selection switch to an improper setting can damage your system 4 Ensure that the power supply is properly installed by removing and reinstalling it See Installing the Power Supply on page 70 NOTE Af...

Page 87: ...ructions that came with the product 1 Run the appropriate diagnostic test See Using Dell PowerEdge Diagnostics on page 97 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 41 4 Ensure that the faulty fan s power cable is firmly attached to the fan power connector See Cooling Fans on page 65 5 Close t...

Page 88: ...emory modules are populated correctly continue to the next step 7 Reseat the memory modules in their sockets See Installing a Memory Module on page 60 8 Close the system See Closing the System on page 41 9 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 10 Enter the System Setup program and check the system memory setting See Using the System Setup Pro...

Page 89: ...e System on page 41 5 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board 6 Ensure that a power cable is properly connected to the drive 7 Close the system See Closing the System on page 41 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 Run the appropriate online diagnostic test to see wh...

Page 90: ... only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setu...

Page 91: ...c test See Using Dell PowerEdge Diagnostics on page 97 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening the System on page 41 6 Ensure that the IDE interface cable is securely connected to the tape drive and to the IDE connector on the system board 7 Ensure that a power cable is properly connected to the drive 8 Close...

Page 92: ...d or SAS RAID controller are installed and are configured correctly See the operating system documentation for more information 5 Check the cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 41 c Verify that the cable connections between the hard drive s a...

Page 93: ...cessary corrections and restart the system If the problem is not resolved continue to the next step 5 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 6 Open the system See Opening the System on page 41 7 Ensure that the controller card is firmly seated into the system board connector See Installing an Expansion Card on page 57 8 Verify that the cab...

Page 94: ...ached peripherals and disconnect the system from the electrical outlet 8 Open the system See Opening the System on page 41 9 Remove all expansion cards in the system See Removing an Expansion Card on page 56 NOTE If your operating system is running off a disk controller card such as a SAS controller card do not remove it 10 Close the system See Closing the System on page 41 11 Reconnect the system...

Page 95: ...pen the system See Opening the System on page 41 4 Ensure that the processor and heat sink are properly installed See Replacing the Processor on page 65 5 Close the system See Closing the System on page 41 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 If possible run the appropriate online diagnostic test See Running the System Diagnostics on pag...

Page 96: ...96 Troubleshooting Your System book book Page 96 Tuesday August 25 2009 1 14 PM ...

Page 97: ...PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell PowerEdge Diagnostics User s Guide System Diagnostics Features The system diagnostics provide...

Page 98: ...displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5 1...

Page 99: ...ly When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide i...

Page 100: ...100 Running the System Diagnostics book book Page 100 Tuesday August 25 2009 1 14 PM ...

Page 101: ...hould only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 6 1 shows the location of the configuration jumpers on the system board Ta...

Page 102: ...umper Setting Description PSWD default The password feature is enabled The password feature is disabled RTCRST default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot book book Page 102 Tuesday August 25 2009 1 14 PM ...

Page 103: ...ted by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product See Figure 6 2 and Table 6 2 for the location and description of the system board connectors Figure 6 2 System Board Connectors 8 6 1 9 2 20 3 4 5 7 10 14 15 11 12 13 16 18 17 19 book book P...

Page 104: ...with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 41 Table 6 2 System Board Connectors Item Connector Description 1 12VPOWER power 2 DIMM_1 DIMM_2 DIMM_3 DIMM_4 memory modules 3 BATTERY battery socket 4 FAN_MEM memory fan 5 FRONTPANEL front panel 6 POWER main power 7 IDE IDE drive 8 ...

Page 105: ... NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the System on page 41 8 Move the PSWD jumper from the disabled position to the enabled position 9 Close the ...

Page 106: ...106 Jumpers and Connectors book book Page 106 Tuesday August 25 2009 1 14 PM ...

Page 107: ...ll s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Support Service on page 108 and Before You Call on page 110 NOTE Some of...

Page 108: ...one to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status ...

Page 109: ...n Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist see Diagnostics Checklist on page 111 indicating the tests you ...

Page 110: ...fore you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available CAUTION Before servicing any components inside your computer see your Product...

Page 111: ... Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you p...

Page 112: ...ntact a local or an international operator NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla Website www dell com ai E mail la techsupport dell co...

Page 113: ...9 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Support for XPS 0820 240 530 81 Home Small Business Support for all other Dell computers 0820 240 530 17 Preferred Accounts Corporate Support 0820 240 530 17 Switchboard 0820 240 530 00 Bahamas Website www dell com bs E mail la techsupport dell com General Support toll free 1 866 278 6818...

Page 114: ...toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br E mail la techsupport dell com Customer Support Tech Support 0800 90 3355 Technical Support Fax 51 3481 5470 Customer Care Fax 51 3481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Country Code 673 Technical Support Penang Malaysia 604 633 ...

Page 115: ...overnment toll free 1 800 387 5757 Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands E mail la techsupport dell com General Support 1 877 262 5415 Chile S...

Page 116: ...0 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corpor...

Page 117: ...r Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com General Support 1 800 156 1588 Ecuador Website...

Page 118: ...ty Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 004 719 C...

Page 119: ...2 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupport dell com General Suppor...

Page 120: ...ounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support 1600338045 and 1600448046 Sales Large Corporate Accounts 1600 33 8044 Sales Home and Small Business 1600 33 8046 Country City International Access ...

Page 121: ...4 0103 Switchboard 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care dial within U K only 0870 907 4499 U K Sales dial within U K only 0870 907 4000 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboar...

Page 122: ...itude 81 44 556 3894 Technical Support PDAs projectors printers routers toll free 0120 981 690 Technical Support outside of Japan PDAs projectors printers routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 5...

Page 123: ...ales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Country Code 853 Technical Support toll free 0800 105 Customer Service Xi...

Page 124: ... toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 E mail la techsupport dell com Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Support toll free 1 866 278 6822 Netherlands Antilles...

Page 125: ... support ap dell com E mail support ap dell com contactus General Support 0800 441 567 Nicaragua E mail la techsupport dell com General Support 001 800 220 1377 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business C...

Page 126: ...11 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico E mail la techsupport dell com General Support 1 877 537 3355 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com General Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com General Support 1 800 882 1521 St Vincent and the Grenadines Website www dell com vc E mail la t...

Page 127: ...ss Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical S...

Page 128: ... Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 020 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS 0848 33 88 57 Technical Support Home and Small Business for all other D...

Page 129: ...com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com General Support 1 800 805 8035 Tu...

Page 130: ...6 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Technical Support Technical Support for XPS computers only 0870 366 4180 Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support for all other products 0870 353 0800 General Home and Small Business Fax 0870 907 4006 Uru...

Page 131: ...nd Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 ...

Page 132: ...ela Website www dell com ve E mail la techsupport dell com General Support 0800 100 4752 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers book book Page 132 Tuesday August 25 2009 1 14 PM ...

Page 133: ... contains programs stored on a flash memory chip The BIOS controls the following Communications between the processor and peripheral devices Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC B...

Page 134: ... system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory...

Page 135: ...s are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuit...

Page 136: ...r s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects...

Page 137: ...cessor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement A memory address space of 16 MB to 4 GB Multitasking Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in prote...

Page 138: ...y a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of yo...

Page 139: ...y need to match the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the ...

Page 140: ...140 Glossary book book Page 140 Tuesday August 25 2009 1 14 PM ...

Page 141: ...losing the system 41 connecting external devices 13 connectors 103 back panel 13 front panel 11 NICs 13 serial port 13 USB 11 13 video 13 cooling fans installing 67 removing 65 replacing 67 troubleshooting 87 D damaged systems troubleshooting 84 Dell contacting 112 diagnostics advanced testing options 98 testing options 98 when to use 98 DIMM sockets 58 diskette drive installing 45 removing 44 rep...

Page 142: ...ts 80 J jumpers 101 K keyboard troubleshooting 81 M memory 4 GB configurations 59 branches 58 channels 58 installing 60 removing 60 replacing 60 troubleshooting 87 upgrade kits 59 messages alert 26 error messages 27 system 16 warning 25 microprocessor removing 62 replacing 65 troubleshooting 95 mouse troubleshooting 81 N NICs connectors 13 indicators 14 troubleshooting 83 O opening the system 41 o...

Page 143: ...tus messages systems management 16 support contacting Dell 112 system closing 41 opening 41 system battery removing 67 system board connectors 103 installing 78 jumpers 101 removing 76 replacing 78 system cooling troubleshooting 86 system features accessing 10 system messages 16 system password assigning 35 changing 37 deleting 36 using 35 system password features 35 system setup program entering ...

Page 144: ...em cooling 86 tape drive 91 USB device 82 video 81 wet system 84 U upgrade kits memory 59 USB device connectors back panel 13 connectors front panel 11 troubleshooting 82 V video connector 13 troubleshooting 81 W warning messages 25 warranty 9 wet system troubleshooting 84 book book Page 144 Tuesday August 25 2009 1 14 PM ...

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