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Dell PowerEdge R805 System, Hardware Owner'S Manual

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Dell PowerEdge R805 System Hardware Owner'S Manual Download Page 40

40

About Your System

PCIe Degraded 

Link Width Error: 

Embedded 

device

Expected Link 

Width is 

n

Actual Link Width 

is 

n

Faulty system board or riser 
board.

See "Getting Help" on 
page 175.

PCIe Degraded 

Link Width Error: 

Integrated 

device

Expected Link 

Width is 

n

Actual Link Width 

is 

n

The specified PCIe device is 
faulty or improperly installed.

For a SAS controller 
daughter card, reseat the card 
in the dedicated PCIe 
connector. See "Installing a 
SAS Controller Daughter 
Card" on page 84. If the 
problem persists, see 
"Getting Help" on page 175.

PCIe Degraded 

Link Width Error: 

Slot 

n

Expected Link 

Width is 

n

Actual Link Width 

is 

n

Faulty or improperly installed 
PCIe card in the specified 
slot.

Reseat the PCIe card in the 
specified slot number. See 
"Expansion Cards" on 
page 91. If the problem 
persists, see "Getting Help" 
on page 175.

PCIe Training 

Error: Embedded 

device

Faulty system board or riser 
board.

See "Getting Help" on 
page 175.

PCIe Training 

Error: 

Integrated 

device

The specified PCIe device is 
faulty or improperly installed.

For a SAS controller 
daughter card, reseat the card 
in the dedicated PCIe 
connector. See "Installing a 
SAS Controller Daughter 
Card" on page 84. If the 
problem persists, see 
"Getting Help" on page 175.

Table 1-7.

System Messages 

(continued)

Message

Causes

Corrective Actions

Summary of Contents for PowerEdge R805 System

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge R805 Systems Hardware Owner s Manual ...

Page 2: ...Edge and Dell OpenManage are trademarks of Dell Inc AMD and AMD Opteron are registered trademarks and AMD PowerNow is a trademark of Advanced Micro Devices Microsoft Windows Windows Server and MS DOSare either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries EMC is a registered trademark of EMC Corporation Red Hat and Red Hat Linux are regist...

Page 3: ...ndicators 14 Hard Drive Indicator Codes 17 Back Panel Features and Indicators 18 Connecting External Devices 19 Power Indicator Codes 20 NIC Indicator Codes 21 LCD Status Messages 22 Solving Problems Described by LCD Status Messages 34 Removing LCD Status Messages 34 System Messages 35 Warning Messages 45 Diagnostics Messages 45 Alert Messages 45 ...

Page 4: ...reen 54 Serial Communication Screen 55 System Security Screen 56 Exit Screen 58 System and Setup Password Features 59 Using the System Password 59 Using the Setup Password 62 Disabling a Forgotten Password 63 Baseboard Management Controller Configuration 63 Entering the BMC Setup Module 64 BMC Setup Module Options 64 3 Installing System Components 65 Recommended Tools 66 Inside the System 66 Front...

Page 5: ...talling a Hard Drive Into a Drive Carrier 76 Power Supplies 77 Removing a Power Supply 78 Replacing a Power Supply 79 Removing the Power Supply Blank 80 Installing the Power Supply Blank 80 Internal SD Card 80 Removing the SD Card 80 Installing the SD Card 81 System Fans 82 Removing a System Fan 82 Replacing a Cooling Fan 83 SAS Controller Daughter Card 84 Installing a SAS Controller Daughter Card...

Page 6: ... Cooling Shroud 96 Installing the Processor Cooling Shroud 96 Installing the Memory Module Cooling Shrouds 96 Fan Brackets 97 Removing the Fan Brackets 97 Replacing the Fan Bracket 98 Expansion Card Risers 99 Removing Expansion Card Riser 1 99 Replacing Expansion Card Riser 1 99 Removing Expansion Card Riser 2 101 Replacing Expansion Card Riser 2 101 Removing the Riser 2 Board From the Expansion C...

Page 7: ...ive Tray 113 System Memory 114 General Memory Module Installation Guidelines 114 Memory Sparing Support 116 Installing Memory Modules 117 Removing Memory Modules 119 Integrated NIC TOE 120 Processors 120 Removing a Processor 120 Installing a Processor 123 System Battery 125 Replacing the System Battery 125 Sideplane Board 127 Removing the Sideplane Board 127 Installing the Sideplane Board 127 SAS ...

Page 8: ... Start Up Routine 137 Checking the Equipment 138 Troubleshooting IRQ Assignment Conflicts 138 Troubleshooting External Connections 139 Troubleshooting the Video Subsystem 139 Troubleshooting the Keyboard 140 Troubleshooting the Mouse 141 Troubleshooting Basic I O Functions 141 Troubleshooting a Serial I O Device 142 Troubleshooting a USB Device 143 Troubleshooting a NIC 143 Troubleshooting a Wet S...

Page 9: ...bleshooting a SAS Controller Daughter Card 157 Troubleshooting Expansion Cards 158 Troubleshooting the Microprocessors 160 5 Running the System Diagnostics 161 Using Server Administrator Diagnostics 161 System Diagnostics Features 161 When to Use the System Diagnostics 162 Running the System Diagnostics 162 System Diagnostics Testing Options 162 Using the Custom Test Options 163 Selecting Devices ...

Page 10: ...ers 165 System Board Connectors 167 SAS SATA Backplane Board Connectors 170 Sideplane Board Connectors 172 Expansion Card Riser Board Components and PCIe Buses 172 Disabling a Forgotten Password 174 7 Getting Help 175 Contacting Dell 175 Glossary 177 Index 193 ...

Page 11: ...ems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution descr...

Page 12: ...keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description F2 Enters the System Setup program See Using the System Setup Program on page 48 F10 Opens the utility par...

Page 13: ...he RAID configuration utility For more information see the documentation for your SAS controller card Ctrl S If you have PXE support enabled through the System Setup Program see Integrated Devices Screen on page 54 this keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC Table 1 1 Keystrokes for Accessing System Features co...

Page 14: ...tton The power on indicator lights when the system power is on The power button controls the DC power supply output to the system When the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant ...

Page 15: ...y the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again Table 1 2 Front Panel LED Indicators Buttons and Connectors...

Page 16: ...escriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 5 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 complaint 6 Video connector Connects a monitor to the system 7 Hard drives 2 One or two 2 5 inch hot plug 8 Optical drive optional One optional slim line SATA ...

Page 17: ...only the drive activity indicator lights the drive status indicator is off Figure 1 2 Hard Drive Indicators Table 1 3 lists the drive indicator patterns for RAID hard drives Different patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appea...

Page 18: ...icators Figure 1 3 shows the controls indicators and connectors located on the system s back panel Table 1 3 Hard Drive Indicator Patterns for RAID Condition Drive Status Indicator Pattern Identify drive preparing for removal Blinks green two times per second Drive ready for insertion or removal Off Drive predicted failure Blinks green amber and off Drive failed Blinks amber four times per second ...

Page 19: ...e documentation that accompanied the device for specific installation and configuration instructions 1 PCIe slot 1 2 PCIe slot 2 3 PCIe slot 3 4 PCIe slot 4 5 power supply bay 1 PS1 6 power supply bay 2 PS2 7 system identification button 8 system status indicator 9 system status indicator connector 10 LOM4 connector Gb 10Gb a a Upgradeable to 10Gbps when available 11 LOM3 connector Gb 10Gb a 12 LO...

Page 20: ...tton on the front panel controls the power to the system from the system s power supplies The power indicator lights green when the system is on The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred see Figure 1 4 Table 1 4 lists the power supply indicator codes Table 1 4 Redundant Power Supply Indicators Indicator Function Power supply ...

Page 21: ...l has an indicator that provides information on network activity and link status See Figure 1 5 Table 1 5 lists the NIC indicator codes Figure 1 5 NIC Indicators 1 power supply status DC out is operational 2 power supply fault 3 AC line status AC in is operational 1 link indicator 2 activity indicator 3 2 1 1 2 ...

Page 22: ...see the systems management software documentation CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTE If your system fails to boot press the System ID bu...

Page 23: ... temperature is out of acceptable range See Troubleshooting System Cooling Problems on page 149 E1118 CPU Temp Interface The BMC is unable to determine the CPU s temperature status Consequently the BMC increases the CPU fan speed to maximum as a precautionary measure Turn off power to the system and restart the system If the problem persists see Getting Help on page 175 E1210 CMOS Batt CMOS batter...

Page 24: ... has failed Represents status of multiple voltage regulators used in the video and LOM circuitry See Getting Help on page 175 E1229 CPU VCORE Processor VCORE voltage regulator has failed See Getting Help on page 175 E122A CPU VTT PwrGd Processor VTT voltage has exceeded the allowable voltage range See Getting Help on page 175 E122D CPU VDDIO 1 0V PwrGd Processor VDDIO voltage has exceeded the allo...

Page 25: ...page 175 E123C Planar LOM PwrGd Voltage regulator for the integrated LOM has failed Recycle power to the system or clear the SEL If the problem persists see Getting Help on page 175 E1310 RPM Fan RPM of specified cooling fan is out of acceptable operating range See Troubleshooting System Cooling Problems on page 149 E1313 Fan Redundancy The system is no longer fan redundant Another fan failure wil...

Page 26: ... or the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities E1418 CPU Presence Specified processor is missing or bad and the system is in an unsupported configuration See Troubleshooting the Microprocessors on page 160 E141C CPU Mismatch Processors are in a configuratio...

Page 27: ...supply is improperly installed or faulty See Troubleshooting Power Supplies on page 147 E1618 PS Predictive Power supply voltage is out of acceptable range specified power supply is improperly installed or faulty See Troubleshooting Power Supplies on page 147 E161C PS Input Lost Power source for specified power supply is unavailable or out of acceptable range Check the AC power source for the spec...

Page 28: ...he system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 158 PCI PERR Slot The system BIOS has reported a PCI parity error on a component that resides in the specified PCIe slot Reinstall the expansion card riser See Expa...

Page 29: ...n the system but is unable to determine its origin See Getting Help on page 175 E171F PCIE Fatal Err B D F The system BIOS has reported a PCIe fatal error on a component that resides in PCIe configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 158 PCIE Fatal Err Slot The system BIOS has reported a ...

Page 30: ...that the chipset MCP heatsink heatsink is missing See Getting Help on page 175 E1A12 PCI Rsr Missing One or all of the PCIe risers is missing preventing the system from powering on Reinstall the missing riser card s E1A14 SAS Cable A SAS cable A is missing or bad Reseat the cable If the problem persists replace cable See SAS Controller Daughter Card on page 84 E1A15 SAS Cable B SAS cable B is miss...

Page 31: ...13 Shadow BIOS Fail The system BIOS failed to copy its flash image into memory See Troubleshooting System Memory on page 150 E2014 CMOS Fail CMOS failure CMOS RAM not functioning properly See Getting Help on page 175 E2015 DMA Controller DMA controller failure See Getting Help on page 175 E2016 Int Controller Interrupt controller failure See Getting Help on page 175 E2017 Timer Fail Timer refresh ...

Page 32: ...re that DRAC cables and connectors are properly seated If problem persists see your DRAC documentation E2020 CPU Config CPU configuration failure Check screen for specific error messages E2021 Memory Population Incorrect memory configuration Memory population order incorrect Check screen for specific error messages See Troubleshooting System Memory on page 150 E2022 POST Fail General failure after...

Page 33: ...roubleshooting System Memory on page 150 I1910 Intrusion System cover has been removed Information only I1911 3 ERRs Chk Log LCD overflow message A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow message Check the SEL for details on the events I1912 SEL Full System Event Log is full of events and is unable to log any more eve...

Page 34: ...omponent goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wai...

Page 35: ...le problem with the system Table 1 3 lists the system messages that can occur and the probable cause and corrective action for each message NOTE If you receive a system message that is not listed in Table 1 3 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action CAUTION O...

Page 36: ...the problem persists see Troubleshooting System Memory on page 150 Attempting to update Remote Configuration Please wait Remote Configuration request has been detected and is being processed Wait until the process is complete BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help on page 175 Caution NVRAM_CLR jumper is installed on s...

Page 37: ...troller faulty system board See Getting Help on page 175 General failure The operating system is unable to carry out the command This message is usually followed by specific information Note the information and take the appropriate action to resolve the problem HyperTransport error caused a system reset Please check the system event log for details A fatal system error occurred and caused the syst...

Page 38: ...ystem is in manufacturing mode Reboot to take the system out of manufacturing mode Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Faulty or improperly installed memory modules Se...

Page 39: ...n the System Setup program See Using the System Setup Program on page 47 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 175 Optical drive not found Cable is not properly seated or drive missing See Troubleshooting an Optical Drive on page 153 PCI BIOS failed to install PCIe de...

Page 40: ...egraded Link Width Error Slot n Expected Link Width is n Actual Link Width is n Faulty or improperly installed PCIe card in the specified slot Reseat the PCIe card in the specified slot number See Expansion Cards on page 91 If the problem persists see Getting Help on page 175 PCIe Training Error Embedded device Faulty system board or riser board See Getting Help on page 175 PCIe Training Error Int...

Page 41: ... system could not find a particular sector on the disk or the requested sector is defective Replace the USB medium or device Ensure that the USB or hard drive cables are properly connected See Troubleshooting a USB Device on page 143 or Troubleshooting a Hard Drive on page 155 for the appropriate drive s installed in your system Remote Access Controller cable error or incorrect card in the RAC slo...

Page 42: ... page 150 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 150 Thi...

Page 43: ...not available The F10 key was pressed during POST but no utility partition exists on the boot hard drive Create a utility partition on the boot hard drive See the CDs that came with your system Warning Following faulty DIMMs are disabled DIMM n1 n2 Total memory size is reduced Faulty or improperly seated memory module s DIMMs are disabled in pairs as indicated by the n1 and n2 Check both DIMMs for...

Page 44: ...ation The system will run but with reduced functionality Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 114 If the problem persists see Troubleshooting System Memory on page 150 Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem See Troubles...

Page 45: ...tion see the documentation that accompanied the operating system or application Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help on page 175 and then follow the instructions in that section for obtaining technical assistance Alert Messa...

Page 46: ...46 About Your System ...

Page 47: ...on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setu...

Page 48: ...Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc ...

Page 49: ... Setup program screen NOTE The options for the System Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar ...

Page 50: ...tartup The selections depend on the hard drives installed in your system USB Flash Drive Emulation Type Auto default Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removal diskette drive Auto automatically chooses an emulation type Boot Sequence Retry Disabled default Enables or disables ...

Page 51: ... 84 key keyboards Report Keyboard Errors Report default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system T...

Page 52: ...OTE The Node Interleaving field must be set to Disabled when using the redundant memory feature Memory Optimizer Technology Enabled default Sets the behavior of the two DRAM controllers for memory optimization When set to Enabled the two controllers run in parallel 64 bit mode for improved memory performance running single bit ECC When set to Disabled the controllers are joined in 128 bit mode run...

Page 53: ... Information screen Virtualization Technology Enabled default NOTE Disable this feature if your system will not be running virtualization software Displays when the processors support Virtualization Technology Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design This feature can only be used by software that supports Virtualization Technolog...

Page 54: ...ll Ports On default Enables or disables the system s user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port On default Enables or disables the system s internal USB port SD Card Port Enables or disables the system s internal SD card port Embedded Gb NICx NIC1 default Enabled with PXE Other NICs Enabled Enables or disables the system s integrated N...

Page 55: ...reen Options Option Description Serial Communication On without Console Redirection default Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redirection via COM2 and Off External Serial Connector COM1 default Specifies whether COM1 COM2 or Remote Access Device has access to the external serial connector for serial communications Failsafe Baud Rate 115...

Page 56: ...feature NOTE See Using the Setup Password on page 62 for instructions on assigning a setup password and using or changing an existing setup password Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start up To lock the system password assign a setup password in the Setup Password option and then change the Password S...

Page 57: ...hen set to Activate the TPM is enabled and activated at default settings When set to Deactivate the TPM is disabled and deactivated The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off TPM Clear No default NOTICE Clearing the TPM will cause loss of all encr...

Page 58: ...on the system by using the power button even if the Power Button option is set to Disabled NMI Button Disabled default NOTICE Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Sets the NMI feature On or Off AC Power Recovery Last default Determines h...

Page 59: ...te your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 174 Using the System Password After a system password is assigned only those who know the password have full use of the system When the Sy...

Page 60: ...haracter when entering your password press Backspace or the left arrow key NOTE To escape from the field without assigning a system password press Enter to move to another field or press Esc at any time prior to completing step 5 4 Press Enter 5 To confirm your password type it a second time and press Enter The setting shown for the System Password changes to Enabled Exit the System Setup program ...

Page 61: ... third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered NOTE You can use the Passwor...

Page 62: ... as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system ...

Page 63: ...urity option 2 Highlight the Setup Password option press Enter to access the setup password window and press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 62 Disabling a Forgotten Password See Disabling a Forgotten Password on page 174 Baseboard Management Cont...

Page 64: ...on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information about the BMC Setup Module opti...

Page 65: ...nd hard drive carriers Power supplies Internal SD card System fans SAS controller daughter card RAID battery Internal USB memory key Expansion cards Cooling shrouds Fan brackets Expansion card risers RAC card LOM daughter card Optical drive System memory Processors System battery Sideplane board SAS SATA backplane board Control panel assembly System board ...

Page 66: ...g strap Inside the System CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge In Figure 3 1 the bezel and system cover are removed to provide an interior view...

Page 67: ...iser 2 PCIe slots 3 and 4 7 power supplies 1 or 2 8 LOM daughter card 9 RAC daughter card 10 riser 1 PCIe slots 1 and 2 11 heatsinks microprocessors 2 12 hot pluggable processor fans 4 13 slimline optical drive optional 14 SAS SATA backplane 15 RAID battery optional battery cached SAS RAID controller only 16 SAS or SATA hard drives 1 or 2 17 control panel 13 16 7 10 11 1 9 15 8 12 5 6 3 2 4 17 14 ...

Page 68: ...l Drive on page 109 The hard drive bays provide space for up to two 2 5 inch SAS or two 2 5 inch SATA hard drives The hard drives connect to a SAS controller card through the SAS SATA backplane board For more information see Hard Drives on page 72 and SAS Controller Daughter Card on page 84 During an installation or troubleshooting procedure you may be required to change a jumper setting For more ...

Page 69: ...moving the Front Bezel 1 Using the system key unlock the bezel 2 Press the tab at the left end of the bezel 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 3 1 bezel 2 control panel LCD 2 1 ...

Page 70: ...rse Opening and Closing the System CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 bezel lock 2 bezel 2 1 ...

Page 71: ...urn the latch release lock counter clockwise to the unlocked position See Figure 3 4 3 Lift up on the latch on top of the system See Figure 3 4 4 Grasp the cover on both sides and carefully lift the cover away from the system Closing the System 1 Lift up the latch on the cover 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays f...

Page 72: ...nect to the system board through the SAS SATA backplane board See Figure 6 3 Hard drives are supplied in special hot pluggable drive carriers that fit in the hard drive bays NOTICE Before attempting to remove or install a drive while the system is running see the documentation for the SAS controller daughter card to ensure that the host adapter is configured correctly to support hot plug drive rem...

Page 73: ...TICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed If you remove a hard drive carrier from the system and do not reinstall it you must replace the carrier with a drive blank Remove the drive blank as you would the 2 5 inch hard drive carrier 1 Remove the front bezel if attached See Removing the Front Bezel on page 69 2 Open the drive blank release han...

Page 74: ...ve out until it is free of the drive bay 5 If you do not replace the hard drive insert a drive blank in the vacated drive bay See Installing a Drive Blank on page 73 NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed Installing a Hot Plug Hard Drive NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a h...

Page 75: ...rive a Open the handle on the hard drive carrier b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 Replace the front bezel if it was removed in step 1 1 hard drive 2 drive carrier 3 drive carrier release handle 3 1 2 ...

Page 76: ...osition is reserved Figure 3 6 illustrates a SAS hard drive being installed in a SAS SATAu hard drive carrier Removing a Hard Drive From a Hard Drive Carrier Remove the four screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier Installing a Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the ...

Page 77: ...ed it must be installed in the left power supply bay PS1 If two power supplies are installed the second power supply provides hot pluggable power redundancy In redundant mode the system distributes the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply 1 screws 4 2 dri...

Page 78: ... arm if it interferes with power supply removal For information about the cable management arm see the system s Rack Installation Guide 1 If your system has a single power supply turn off the system and all attached peripherals For a redundant system you can leave the system running and proceed to the next step 2 Disconnect the power cable from the power source 3 Disconnect the power cable from th...

Page 79: ...l it is completely flush with the power supply faceplate and the orange snap engages See Figure 3 7 3 Connect the power cable to the power supply a Route the power cable into the cable retention bracket from the power supply side of the bracket see Figure 3 7 b Loop the cable from the cable retention bracket up to the power plug at the back of the power supply and connect the cable 1 locking tab 2...

Page 80: ...cond power supply Installing the Power Supply Blank NOTE Install the power supply blank only in the second power supply bay To install the power supply blank insert the tab on the right edge of the blank into the slot in the power supply bay wall Rotate the blank into the power supply bay Internal SD Card The system provides a slot on top of the expansion card riser 1 for an internal SD card NOTE ...

Page 81: ...d from the card slot See Figure 3 8 4 Close the system See Closing the System on page 71 Figure 3 8 Removing or Installing an Internal SD Card Installing the SD Card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 1 riser 1 2 SD card slot SD connector 3 SD card 3 2 1 ...

Page 82: ...cessors and the B memory modules Fans 5 and 6 located near the power supply bays draw air over the A memory modules and into the power supplies See Figure 3 9 Removing a System Fan CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions ...

Page 83: ...oling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan bracket until the fan is fully seated Then lower the fan handle until it snaps into place See Figure 3 9 2 Close the system See Closing the System on page 71 1 fan 1 2 fan 4 3 fan release handle 4 fan bracket 1 3 4 2 ...

Page 84: ...ve the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 71 3 Place...

Page 85: ...ane SAS connector See Figure 3 11 NOTE Be sure to connect the cable according to the connector labels on the cable The cable is not operational if reversed 1 SAS controller daughter card 2 sideplane 3 SAS controller daughter card socket 4 release tab 5 RAID battery connector battery cached SAS RAID controller only 6 cutout 7 SAS cable 1 8 SAS connector s 1 or 2 only SAS 0 used 2 5 7 4 3 8 1 6 ...

Page 86: ...nnect the SAS cable from the SAS controller daughter card 2 Press down on the blue release tab and push the SAS controller daughter card out of the sideplane connector See Figure 3 10 3 Remove the card tray from the chassis hooks and lift the card from the system 4 If applicable remove the RAID battery from the battery holder 1 SAS controller daughter card 2 SAS 0 connector 3 SAS_A connector below...

Page 87: ...ier and RAID battery into the system s battery carrier slots and connect the battery cable to the storage daughter card ensuring that the battery carrier is aligned and fully seated in the slots Removing a RAID Battery 1 Disconnect the cable between the RAID battery and the SAS controller daughter card See Figure 3 12 2 Press down and to the left on the battery carrier to disengage the carrier fro...

Page 88: ...ot the system from a hard drive the drive must be attached to the primary or boot controller The device that the system boots from is determined by the boot order specified in the System Setup program The System Setup program provides options that the system uses to scan for installed boot devices See Using the System Setup Program on page 47 for information about the System Setup program 1 RAID b...

Page 89: ...ns are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the ...

Page 90: ...90 Installing System Components Figure 3 13 Installing an Internal USB Key 1 USB memory key 2 internal USB connector 3 expansion card riser 2 1 2 3 ...

Page 91: ...ically a PCIe x8 connector it functions only as a PCIe x4 lane slot Slots 1 and 3 support full length expansion cards slots 2 and 4 support half length expansion cards The system supports up to two RAID expansion cards to manage external storage Installing an Expansion Card CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside th...

Page 92: ...the card is fully seated d When the card is seated in the connector close the expansion card latch See Figure 3 14 6 Connect any expansion card cables for the new card See the documentation that came with the card for information about its cable connections 7 Close the system See Closing the System on page 71 Removing an Expansion Card CAUTION Only trained service technicians are authorized to rem...

Page 93: ... a Open the expansion card latch at the back of the system chassis See Figure 3 14 b Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector 1 front card guide 2 expansion card 3 expansion card connector 4 card edge connector 5 expansion card guide latch 1 4 3 5 2 ...

Page 94: ... shroud and memory modules memory module cooling shrouds A and B CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow the DIMMs to cool before handling them NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data Removing the Memory M...

Page 95: ...moving and Installing the Cooling Shrouds 1 pin collar 2 2 processor cooling shroud 3 memory module cooling shroud A 4 release tabs 5 memory module cooling shroud B 6 pin collar 2 7 mounting pins 6 8 mounting pins on fan brackets 2 2 3 4 5 8 1 6 7 ...

Page 96: ...on the two fan brackets See Figure 3 15 2 Lower the processor cooling shroud straight down onto the pins 3 Reinstall expansion card riser 2 See Replacing Expansion Card Riser 2 on page 101 4 Reinstall the expansion cards into the riser 2 board See Installing an Expansion Card on page 91 Installing the Memory Module Cooling Shrouds 1 Align the pin collars at the bottom of the right B memory module ...

Page 97: ...e 71 3 Remove the fans from the fan bracket See Removing a System Fan on page 82 4 Remove the expansion cards from riser 2 See Removing an Expansion Card on page 92 5 Remove the expansion card riser 2 See Removing Expansion Card Riser 2 on page 101 6 Remove all three cooling shrouds See Cooling Shrouds on page 94 7 For the processor fan bracket only Remove the SAS controller daughter card See Remo...

Page 98: ...it in place 3 Replace the fans in the fan bracket See Replacing a Cooling Fan on page 83 4 Reinstall the cooling shrouds See Cooling Shrouds on page 94 5 Reinstall the expansion card riser 2 See Replacing Expansion Card Riser 2 on page 101 6 Reinstall the expansion cards from riser 2 See Installing an Expansion Card on page 91 7 If applicable reinstall the SAS controller daughter card See Installi...

Page 99: ...system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 71 3 Disconnect all cables connected to the expansion card 4 Remove all expansion cards from the expansion card riser See Removing an Expansion Card on page 92 5 Press the tab at the bottom of the riser to release the board from the card slot and lift expa...

Page 100: ...100 Installing System Components Figure 3 17 Removing and Replacing Expansion Card Riser 1 1 pin collars 2 2 release tab 3 expansion card riser 1 4 mounting pins 2 5 system board socket 4 3 2 5 1 ...

Page 101: ...sconnect the system from the electrical outlet 2 Open the system See Opening the System on page 71 3 Disconnect all cables connected to the expansion card 4 Remove any expansion cards from the expansion card riser See Removing an Expansion Card on page 92 5 Press the two blue release latches on expansion card riser 2 and lift the riser straight up to clear the chassis See Figure 3 18 Replacing Exp...

Page 102: ...peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 71 3 Remove any expansion cards from the expansion card riser 2 See Removing an Expansion Card on page 92 4 Remove expansion card riser 2 See Removing Expansion Card Riser 2 on page 101 1 expansion card riser 2 2 release latches 2 3 pin collars 2 4 mounting pins 2 1 3 2 4 ...

Page 103: ...r board off of the four securing tab hooks c Lift the riser board from the bracket Replacing the Riser 2 Board on the Expansion Card Bracket 1 Place the riser board in the expansion card bracket so that the four tab hooks are fully inserted through the tab slots on the riser board See Figure 3 19 2 Slide the riser board into the tab hooks 1 expansion card bracket 2 riser 2 board 3 Phillips screw 4...

Page 104: ...nly trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Ope...

Page 105: ...doff tabs and gently work the edge of RAC card off of the standoff Repeat for the other retention standoff 7 Angle the free end of the RAC card up and pull the card away from the support standoff 1 standoff holes 2 2 RAC card connectors 2 3 RAC card cables 2 4 RAC card 5 support standoff 6 cutout 7 retention standoffs 2 5 4 1 3 7 6 2 ...

Page 106: ...ove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 71 3 Remo...

Page 107: ...er 1 See Replacing Expansion Card Riser 1 on page 99 11 Reinstall all expansion cards in expansion card riser 1 See Installing an Expansion Card on page 91 12 Close the system See Closing the System on page 71 See the RAC card documentation for information on configuring and using the RAC card LOM Daughter Card The LAN on motherboard LOM NIC daughter card provides two additional NIC LOMs The two d...

Page 108: ...e front edge of the card and gently work the edge of LOM card off of the standoffs As the card releases from the standoffs the connector under the LOM card disengages from the system board 5 Slide the card back to release the back edge of the card from the two support standoffs and lift the card out of the system 1 retention standoff 2 2 LOM daughter card connector 3 retention standoff holes 2 4 L...

Page 109: ...hen the front of the card is fully seated the plastic standoff snaps over the edge of the card 4 Reinstall all expansion cards in expansion card riser 2 See Installing an Expansion Card on page 91 5 Close the system See Closing the System on page 71 Optical Drive An optional slimline DVD or CD RW DVD RW optical drive is mounted on a tray that slides in the front panel and connects to the controlle...

Page 110: ...tical drive to the SAS SATA backplane and system board connectors a Connect the power cable to the CD_PWR connector on the backplane board See Figure 6 3 for the location of the connector and Figure 3 22 for the routing of the cable b Route the interface cable along the inside right chassis side panel inserting the cable under each of the cable routing tabs See Figure 3 23 c Connect the cable to t...

Page 111: ...lling System Components 111 Figure 3 22 Removing and Installing the Optical Drive Tray 1 optical drive 2 optical drive interface cable 3 power cable 4 optical drive release tab 5 optical drive tray 4 1 5 3 2 ...

Page 112: ...e back of the carrier on the left side and simultaneously pull up on the left side of the optical drive to separate the drive from the tray See Figure 3 24 1 SATA connector SATA_A on system board 2 SATA interface cable 3 routing tabs in chassis side wall 4 optical drive SATA connector 5 optical drive power cable 6 CD_PWR connector on backplane 4 1 3 2 5 6 ...

Page 113: ...e Into the Optical Drive Tray 1 With the optical drive at a slight angle to the drive tray lower the right side of the optical drive down onto the right side of the drive tray See Figure 3 24 2 Lower the left side of the optical drive and press the drive down into the tray until it snaps into place 1 optical drive 2 optical drive carrier 2 1 ...

Page 114: ...A run the System Setup program and disable the Node Interleaving option See Using the System Setup Program on page 47 General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following guidelines when configuring your system memory Memory must be installed in configurations of four eight or sixteen DIMMs The minimum configuration is four 512 MB DIMMs D...

Page 115: ...MM Set A5 A6 A7 A8 B5 B6 B7 B8 2 GB 512 MB 4 GB 512 MB 512 MB 8 GB 512 MB 512 MB 512 MB 4 GB 1 GB 6 GB 1 GB 512 MB 8 GB 1 GB 1 GB 12 GB 1 GB 1 GB 512 MB 16 GB 1 GB 1 GB 1 GB 8 GB 2 GB 12 GB 2 GB 1 GB 16 GB 2 GB 2 GB 24 GB 2 GB 2 GB 1 GB 32 GB 2 GB 2 GB 2 GB 16 GB 4 GB 24 GB 4 GB 2 GB 32 GB 4 GB 4 GB 48 GB 4 GB 4 GB 2 GB 64 GB 4 GB 4 GB 4 GB 32 GB 8 GB 48 GB 8 GB 4 GB 64 GB 8 GB 8 GB 96 GB 8 GB 8 G...

Page 116: ...ork DIMMs must be paired as spares also Memory sparing allocates only the first rank of memory of a DIMM For a single rank DIMM the entire capacity of the DIMM must be allocated for sparing along with the adjacent single rank DIMM to spare a memory channel For dual rank DIMMs two DIMMs are also required for sparing but as only the first rank of each DIMM is allocated only half of a dual rank DIMM ...

Page 117: ...he system and the loss of data 4 Locate the memory module sockets on the system board See Figure 6 2 CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components 5 Press the ejectors on the memory module socket down and out as shown in Figur...

Page 118: ...o lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 8 Repeat step 3 through step 7 of this procedure to install the remaining memory modules 9 Replace the memory cooling shroud See Installing the Processor Cooling Shroud on page 96 NO...

Page 119: ...lete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 71 3 Remove the memory cooling shroud See Removing the Memory Module Cooling Shrouds on page 94 NOTICE Never remove the memo...

Page 120: ...e contained in a land grid array LGA package that is installed in a ZIF socket on the system board Removing a Processor CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrosta...

Page 121: ...screws See Figure 3 26 9 Wait 30 seconds for the heat sink to loosen from the processor 10 Loosen the other heat sink retention screw 11 Gently lift the heat sink off of the processor and set the heat sink aside NOTICE The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 12 Position your thumb firmly over the socket ...

Page 122: ...t of the way 14 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 1 heat sink 2 heat sink retention screws 2 1 2 ...

Page 123: ...e processor when you turn it on When placing the processor in the socket be careful not to bend the pins in the socket Avoid touching the socket pins or the pads on the processor when handling the processor or the system board a If the release lever on the processor socket is not positioned all the way up move it to that position b With the processor and the socket keys aligned set the processor l...

Page 124: ...gure 3 26 5 Replace the processor cooling shroud See Installing the Processor Cooling Shroud on page 96 6 Reinstall expansion card riser 2 See Replacing Expansion Card Riser 2 on page 101 7 Reinstall the expansion cards into the riser 2 board See Installing an Expansion Card on page 91 8 Replace the memory module cooling shrouds See Installing the Memory Module Cooling Shrouds on page 96 9 Close t...

Page 125: ...ger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System Information Guide for additional information 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open th...

Page 126: ...e to the battery connector you must firmly support the connector while installing or removing a battery 5 Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector unt...

Page 127: ...r Card on page 86 4 Remove any cables from the sideplane board NOTICE When detaching the control panel cable from the sideplane board squeeze the metal ends of the cable connectors and gently work the connector out of the socket Do not pull on the cable to unseat the connector Doing so can damage the cable 5 Pressing inward on the sideplane release tabs lift the sideplane up and away from the syst...

Page 128: ...plane 2 control panel connector 3 control panel cable 4 sideplane release tab 2 5 pin collar 2 6 chassis pin 2 7 sideplane connector 8 system board 9 SAS controller daughter card 10 SAS controller daughter card release handle 11 SAS controller daughter card socket 2 3 11 7 10 9 6 5 4 1 8 ...

Page 129: ...he Optical Drive from the System on page 109 4 Open the drive carrier release handle on each hard drive and partially extend the drive s out of their drive bays See Removing a Hot Plug Hard Drive on page 74 5 Remove the storage controller daughter card See Removing a SAS Controller Daughter Card on page 86 6 Disconnect the SAS cable from the backplane connector 7 Disconnect the power cable from th...

Page 130: ...d See Figure 3 30 2 Pull and hold the release pin and then tilt the backplane board toward the front of the system until it stops then release the release pin and ensure that it snaps into place 3 Reinstall the sideplane board See Installing the Sideplane Board on page 127 1 drive carrier 2 SAS backplane board release pin 3 SAS SATA backplane board 4 power cable from system board 5 optical drive p...

Page 131: ...cuit board Use the following instructions to remove and install either module Removing the Control Panel Assembly CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic di...

Page 132: ...gure 3 31 6 Remove the three screws that secure the control panel board to the system chassis and remove the board See Figure 3 31 1 display module label 2 display module securing screws 2 3 display module 4 display module cable 5 control panel cable 6 control panel circuit board securing screws 3 7 control panel circuit board 7 2 3 4 6 1 5 ...

Page 133: ...t the display module cable to the control panel board See Figure 3 31 5 Connect the control panel cable to the control panel board See Figure 3 31 6 Close the system See Closing the System on page 71 7 Reconnect the system to the power source and turn on the system and attached peripherals 8 If applicable install the bezel System Board Service only Procedure Removing the System Board CAUTION Only ...

Page 134: ...as been powered down Allow time for the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components 11 Remove the memory modules See Removing Memory Modules on page 119 NOTE While removing the memory modules record the memory module socket locations to ensure proper installation 12 Remove the heatsinks and microprocessors See Removing a Processor on...

Page 135: ...e Figure 3 32 b While pulling the release pin slide the system board tray toward the front of the chassis c Lift up the system board tray and remove it from the chassis Figure 3 32 System Board Removal 1 system board tray riser release pin 2 system board 3 system board tray 4 system board securing tabs 3 2 1 4 ...

Page 136: ...er Card on page 84 6 Reinstall the LOM NIC hardware key if applicable See Figure 6 2 for the TOE_KEY socket location 7 Replace the heatsinks and microprocessors See Installing a Processor on page 123 8 Replace the memory modules See Installing Memory Modules on page 117 9 If applicable replace the RAC card See Installing a RAC Card on page 106 10 Replace the fan bracket See Replacing the Fan Brack...

Page 137: ...out safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front panel LCD See LCD Status Messages on page 22 An error message displayed on the...

Page 138: ...e 4 2 lists the IRQ assignments The USB CD drive activity indicator See Troubleshooting a USB Device on page 143 The CD drive activity indicator See Troubleshooting an SD Card or Internal USB Key on page 152 The hard drive activity indicator See Troubleshooting a Hard Drive on page 155 An unfamiliar constant scraping or grinding sound when you access a drive See Getting Help on page 175 Table 4 2 ...

Page 139: ...k Panel Features and Indicators on page 19 for the front and back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Swap the monitor with another working monitor to see if this resolves the problem IRQ7 Reserved IRQ8 Real time clock IRQ9 ACPI functions u...

Page 140: ...or is connected to the front panel the back panel video keyboard and mouse connectors are disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 5 If possible run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 161 If the tests run successfully the problem is not related to video ...

Page 141: ...f the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse 4 Enter the System Setup program and ensure that the USB port is enabled See Using the System Setup Program on page...

Page 142: ...ics on page 161 If the tests run successfully but the problem persists see Troubleshooting a Serial I O Device on page 142 Troubleshooting a Serial I O Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the ...

Page 143: ...Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help on page 175 5 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is re...

Page 144: ...IC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 4 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program on page 47 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment doc...

Page 145: ...ing the System on page 70 3 Remove all expansion cards installed in the system See Removing an Expansion Card on page 92 4 Let the system dry thoroughly for at least 24 hours 5 Close the system See Opening and Closing the System on page 70 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 1...

Page 146: ...d protecting against electrostatic discharge 1 Open the system See Opening and Closing the System on page 70 2 Ensure that the following components are properly installed Expansion cards and risers Power supplies Fans Processors and heat sinks Memory modules Drive carrier connections to the SAS SATA backplane board if applicable 3 Ensure that all cables are properly connected 4 Close the system Se...

Page 147: ...rom the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery on page 125 If the problem is not resolved by replacing the battery see Getting Help on page 175 NOTE Some software may cause the system time to...

Page 148: ...ove and install only one power supply at a time in a system that is powered on Operating the system for extended periods of time with only one power supply installed without a power supply blank installed can cause the system to overheat Remove the faulty power supply See Removing a Power Supply on page 78 3 Ensure that the power supply is properly installed by removing and reinstalling it See Rep...

Page 149: ...e fan Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate diagnostic test See Using Server Admini...

Page 150: ...roblem with system memory Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 If the system is operational run the ap...

Page 151: ...nd disconnect the system from the electrical outlet 6 Open the system See Opening the System on page 71 7 Check the memory banks and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 114 Make any necessary changes If the memory modules are populated correctly continue to the next step 8 Reseat the memory modules in their sockets See Installing Memor...

Page 152: ...sists after all memory modules have been checked see Getting Help on page 175 Troubleshooting an SD Card or Internal USB Key Problem System cannot read data from an SD card or USB key Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for comp...

Page 153: ... authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setup program and ensure that the op...

Page 154: ... your tape drive documentation for more information about device drivers 3 Reinstall the tape backup software as instructed in the tape backup software documentation 4 Ensure that the tape drive s interface cable is fully connected to the tape drive and the external port on the SCSI or SAS controller card 5 For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number a...

Page 155: ...ng instructions 14 If you cannot resolve the problem see Getting Help on page 175 for information on obtaining technical assistance Troubleshooting a Hard Drive Problem Device driver error One or more hard drives not recognized by the system Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing...

Page 156: ...more information NOTICE Skip the following step if your hard drives are in a RAID configuration 7 For non RAID configurations only remove the hard drive and swap its drive bay location with another hard drive that is functioning properly If the problem is resolved reinstall the hard drive in the original bay See Installing a Hot Plug Hard Drive on page 74 If the hard drive functions properly in th...

Page 157: ...r card performs incorrectly or not at all Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate onl...

Page 158: ...d connected 10 Verify that the cable connections between the SAS SATA backplane s and the SAS controller daughter card are correct See Installing a SAS Controller Daughter Card on page 84 11 Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS SATA backplane board 12 Close the system See Opening and Closing the System on page 70 13 Reconnect the system to its...

Page 159: ... See Installing an Expansion Card on page 91 6 Close the system See Opening and Closing the System on page 70 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening and Closing the Syst...

Page 160: ...procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics on page 161 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening...

Page 161: ...iagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you ...

Page 162: ...lity partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics NOTE Before you read the rest of this sect...

Page 163: ...an its components selects all of the components of the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run w...

Page 164: ...tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test ...

Page 165: ...king inside the computer and protecting against electrostatic discharge This section provides specific information about the system jumpers and describes the connectors on the various boards in the system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings NOTE To access the jumpers you must remove the expansion ca...

Page 166: ...RAM_CLR default The configuration settings are retained at system boot The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information ...

Page 167: ...ion and description of system board connectors PWRD_EN default The password feature is enabled The password feature is disabled NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 177 Table 6 1 System Board Jumper Settings Jumper Setting Description ...

Page 168: ...168 Jumpers and Connectors Figure 6 2 System Board Connectors 3 2 1 4 28 27 26 5 6 8 17 10 21 22 23 7 24 34 20 9 11 12 13 15 14 16 18 19 25 28 29 30 31 32 33 ...

Page 169: ...Second memory module slot processor 2 11 B3 Third memory module slot processor 2 12 B4 Fourth memory module slot processor 2 13 B5 Fifth memory module slot processor 2 14 B6 Sixth memory module slot processor 2 15 B7 Seventh memory module slot processor 2 16 B8 Eighth memory module slot processor 2 17 FAN4 System cooling fan 18 CPU2 Microprocessor 2 19 FAN3 System cooling fan 20 CPU1 Microprocesso...

Page 170: ... module slot processor 1 28 A4 Fourth memory module slot processor 1 29 A5 Fifth memory module slot processor 1 30 A6 Sixth memory module slot processor 1 31 A7 Seventh memory module slot processor 1 32 A8 Eighth memory module slot processor 1 33 FAN5 System cooling fan 34 FAN6 System cooling fan Table 6 2 System Board Connectors continued Connector Description ...

Page 171: ...pers and Connectors 171 Figure 6 3 SAS SATA Backplane Board Components 1 drive 0 connector 2 drive 1 connector 3 optical drive power CD_PWR 4 backplane power BKPLN 5 SAS connector SAS 3 5 front 2 1 4 back ...

Page 172: ...ne Board Connectors Expansion Card Riser Board Components and PCIe Buses Figure 6 5 and Figure 6 6 show the components on the PCIe expansion card riser boards including the expansion card slots and buses 1 control panel CTR_PNL 2 SAS controller daughter card INT_STORAGE 3 chassis intrusion switch INTRUSION 4 pin collars 2 5 system board connector 4 5 1 3 2 ...

Page 173: ...n Card Riser 2 Components 1 internal SD card slot 2 slot 1 PCIe x8 lane width full length 3 slot 2 PCIe x8 lane width half length 4 system board connector 1 Phillips screw 2 slot 3 PCIe x8 lane width full length 3 slot 4 PCIe x8 lane width half length 4 pin collars 2 5 system board connector 4 2 3 1 2 3 4 1 5 ...

Page 174: ...e system 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the syste...

Page 175: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropria...

Page 176: ...176 Getting Help ...

Page 177: ...s of tasks Applications run from the operating system ASCII American Standard Code for Information Interchange asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up im...

Page 178: ...ou must restart the system by pressing the reset button or by turning the system off and then back on bootable diskette A diskette that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for ...

Page 179: ...to running in conventional memory coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the output device driver A program that allows the operating system or some other prog...

Page 180: ...stem memory peripherals expansion cards and asset tag DNS Domain Name System A method of translating Internet domain names such as www dell com into IP addresses such as 143 166 83 200 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips DVD Digital versatile disc ECC Error checking and correction EEPROM Electronically erasable programmable read only memory EM...

Page 181: ...ure flash memory A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system most EEPROM chips can only be rewritten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the ...

Page 182: ...wser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuitry To add a SCSI expansion bus to your system you must install or connect the appropriate host adapter Hz Hertz I O Input output A keyboard is an input device and a monitor is an output device In genera...

Page 183: ... and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second key combination A command requiring you to press multiple keys at the same time for example Ctrl Alt Del kg Kilogram s 1000 grams kHz Kilohertz KMM Keyboard monitor mouse KVM Keyboard video mouse KVM refers to a switch that all...

Page 184: ...vendors such as Red Hat Linux software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a netw...

Page 185: ...cond s NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device send...

Page 186: ...such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Softwa...

Page 187: ...e or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initia...

Page 188: ...s spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk ...

Page 189: ...such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch use...

Page 190: ...d primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support t...

Page 191: ...soft software technologies that enable software integration through the use of XML Web services XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewher...

Page 192: ...192 Glossary ...

Page 193: ... keystrokes 12 boot device configuring 88 C cabling optical drive 109 SAS controller card 86 CD DVD drive See optical drive center riser board connectors 173 connectors expansion card riser boards 172 NIC 18 RAC card 18 SAS SATA backplane board 170 serial I O 18 system board 167 USB 14 18 video 14 18 contacting Dell 175 control panel assembly features 14 installing 133 removing 131 cooling fan rem...

Page 194: ...162 diagnostics messages 45 DIMMs See memory modules drive blank installing 73 removing 73 drive carrier hard drive 76 E error messages 47 expansion cards See PCIe expansion cards expansion card cage replacing 101 expansion card risers installing riser 1 99 installing riser 2 into expansion card bracket 103 removing riser 1 99 removing riser 2 101 removing riser 2 from expansion card bracket 102 F...

Page 195: ... blank 73 hard drives 74 LOM NIC daughter card 109 memory module cooling shrouds 96 memory modules 117 optical drive 110 installing continued optical drive into tray 113 PCIe expansion cards 91 power supply blank 80 processor 123 processor cooling shroud 96 RAC card 106 RAID battery 87 SAS controller card 84 SAS SATA backplane board 130 SD card 81 sideplane board 127 system board 136 USB memory ke...

Page 196: ...g 141 N NIC connectors 18 indicators 21 troubleshooting 143 NIC TOE 120 O optical drive installing 110 installing into tray 113 removing 109 removing from tray 112 troubleshooting 153 P password disabling 174 setup 62 system 59 PCIe expansion cards installing 91 removing 92 riser boards 172 troubleshooting 158 PCIe expansion slots back panel locations 18 riser cards 172 phone numbers 175 power ind...

Page 197: ...optical drive 109 optical drive from tray 112 PCIe expansion cards 92 power supply 78 power supply blank 80 removing continued processor 120 processor cooling shroud 96 RAC card 104 RAID battery 87 riser 2 from bracket 102 SAS controller card 86 SAS SATA backplane board 129 SD card 80 sideplane board 127 system board 133 replacing bezel 70 cooling fan 83 expansion card cage 101 fan brackets 98 pow...

Page 198: ...ram CPU options 52 entering 47 integrated devices options 54 keystroke 12 47 memory options 51 system setup program continued serial communications options 55 system security options 56 system status indicator 18 T tape drive troubleshooting 154 telephone numbers 175 TPM security 56 troubleshooting basic I O 141 cooling fan 149 damaged system 146 external connections 139 hard drives 155 internal U...

Page 199: ... U upgrades processor 120 USB back panel connectors 18 front panel connectors 14 internal connector for memory key 89 troubleshooting 143 USB key troubleshooting 152 V video back panel connector 18 front panel connectors 14 troubleshooting 139 W warning messages 45 warranty 11 ...

Page 200: ...200 Index ...

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