Dell PowerEdge 850 Installation And Troubleshooting Manual Download Page 113

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14.

If possible, restore the files to the drive.

If the problem persists, see "

Getting Help

Troubleshooting SATA Hard Drives

Troubleshooting a SATA Hard Drive

Problem

Faulty hard drive

Damaged or improperly connected hard-drive cables

Action

Run the appropriate online diagnostic test. See "

Using Server Administrator Diagnostics

" in "Running the System Diagnostics."

Enter the System Setup program and verify that the system is configured correctly. See "Using the System Setup Program" in your

User's Guide

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "

Opening the System

Ensure that the hard-drive interface cable is properly connected between the drive and the system board.

To identify system board connectors, see

Figure A

-3

If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "

Configuring the Boot Drive

" in "Installing Drives."

Ensure that the power cable is properly connected to the drive.

Close the system. See "

Closing the System

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

10.

Format and partition the hard drive. See the operating system documentation.

11.

If possible, restore the files to the drive.

If the problem persists, see "

Getting Help

Troubleshooting a SATA Hard Drive in a RAID Configuration

Problem

Device driver error

Damaged or improperly connected hard-drive cables

Action

CAUTION:

Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

Before performing any procedure, see your

Product Information Guide

for complete information about safety precautions, working inside the

computer and protecting against electrostatic discharge.

NOTICE:

This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

NOTE:

If the hard drive is used in a RAID configuration, see "

Troubleshooting a SATA Hard Drive in a RAID Configuration

Summary of Contents for PowerEdge 850

Page 1: ...dden Trademarks used in this text Dell the DELL logo PowerEdge PowerVault PowerApp Dell OpenManage Inspiron Dell Precision Dimension OptiPlex and Latitude are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation EMC is a registered trademark of EMC Corporation Other trademarks and trade names may be used in this document to refer to either the entities cl...

Page 2: ...cuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example Jumper A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting ...

Page 3: ... of the system board connectors Figure A 3 System Board Connectors Jumper Setting Description PASSWD_EN default The password feature is enabled The password feature is disabled NVRAM_CLR default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot ...

Page 4: ... BATTERY Connector for the 3 0 V coin battery BP_I2C Connector for the baseboard management controller BMC inter IC I2C cable for the optional SCSI backplane CPU Processor connector DIMMn_ x Memory module connector 4 FDD Diskette drive connector FRONT_FAN Fan power connector FRONT_PANEL Control panel connector IDE IDE optical device connector SLOT_n PCI expansion slot connector PWR_CONN Power conn...

Page 5: ...m The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug 8 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 9 Open the system 10 Remove the memory cooling shroud 11 Reinstall the password jumper...

Page 6: ...ardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B 1 I O Connectors Table B 1 shows the icons used to label the connectors on the system Table B 1 I O Connector Icons Serial Connector Serial connectors support devices such as external modems printers and mice that require serial d...

Page 7: ...stem s parallel connector is LPT1 If you add an expansion card containing a parallel connector configured as LPT1 IRQ7 I O address 378h use the System Setup program to remap the integrated parallel connector See Using the System Setup Program in the User s Guide Figure B 3 illustrates the pin numbers for the parallel connector and Table B 3 defines the pin assignments for the connector Figure B 3 ...

Page 8: ...fines the pin assignments for the connector Figure B 5 Video Connector Pin Numbers Table B 5 Video Connector Pin Assignments 11 BUSY I Busy 12 PE I Paper end 13 SLCT I Select 14 AFD O Automatic feed 15 ERR I Error 16 INIT O Initialize printer 17 SLIN O Select in 18 25 GND N A Ground Pin Signal I O Definition 1 KBDATA or MDATA I O Keyboard data or mouse data 2 NC N A No connection 3 GND N A Signal ...

Page 9: ...7 NIC Connector Table B 7 NIC Connector Pin Assignments Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ45 compatible plug Observe the following cabling restrictions 13 HSYNC O Horizontal synchronization 14 VSYNC O Vertical synchronization 15 NC N A No connection NOTICE Do not attach a USB device or a combination of USB devices that draw a maximum curren...

Page 10: ...gth from a workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard Back to Contents Page NOTICE To avoid line interference voice and data lines must be in separate sheaths ...

Page 11: ...ng Started Guide provides an overview of initially setting up your system l The User s Guide provides information about system features and technical specifications l Systems management software documentation describes the features requirements installation and basic operation of the software l Operating system documentation describes how to install if necessary configure and use the operating sys...

Page 12: ...features are illustrated in this section Front Panel Indicators and Features System Status Indicators The system front panel incorporates blue and amber system status indicators The blue indicator lights up when the system is operating correctly The amber indicator lights up when the system needs attention due to a problem with power supplies fans system temperature or hard drives Table 2 1 lists ...

Page 13: ...ompliant operating system the system can perform an orderly shutdown before power is turned off If the power button is pressed for more than 4 seconds the system power will turn off regardless of the current operating system state l If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The power button is enabled in the Sy...

Page 14: ...prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern Table 2 3 Hard Drive Indicator Patterns NOTE If a RAID controller is not installed only the drive online indicator pattern appears The drive activity indicator also blin...

Page 15: ...r is supplied to the system and the system is operational Off Indicates that no power is supplied to the system Blinking Indicates that power is supplied to the system but the system is in a standby state For information on standby states see your operating system documentation Link indicator Activity indicator Description Off Off The NIC is not connected to the network or the NIC is disabled in t...

Page 16: ... the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Message Causes Corrective Actions Amount of available memory limited to 256MB OS Install Mode is enabled in the System Setup program Disable OS Install Mode in the System Setup program See Using the System Setup Program in your User s Guide Atte...

Page 17: ...ard controller faulty system board See Getting Help Keyboard data line failure Keyboard failure Keyboard stuck key failure Loose or improperly connected keyboard cable faulty keyboard faulty keyboard controller Ensure that the keyboard is properly connected If the problem persists replace the keyboard If the problem persists see Getting Help Keyboard fuse has failed Keyboard fuse has failed Replac...

Page 18: ...ystem Shutdown failure Shutdown test failure Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help The amount of system memory has changed Faulty memory module See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Information only if you have...

Page 19: ...mory 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure 1 4 4 Software NMI port test failure 2 1 1 through 2 4 4 Bit failure in the first 64 KB of main memory 3 1 1 Slave DMA register failure Faulty system board See Getting Help 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register ...

Page 20: ...er Messages The Baseboard Management Controller BMC enables you to configure monitor and recover systems remotely BMC uses the system s serial port and integrated NIC1 to support fault logging and SNMP alerting For additional information on using BMC see the documentation for the BMC and systems management applications Back to Contents Page NOTE Warning messages are generated by either the applica...

Page 21: ... generated by system hardware or software Indicators Messages and Codes provides information about error messages that are hardware based If you receive an error message that is not listed see your operating system or software program documentation for troubleshooting information Input Errors Pressing a specific key or set of keys at the wrong time may produce unexpected results See the documentat...

Page 22: ... Remote access controller IRQ6 Diskette drive controller IRQ7 Parallel port IRQ8 Real time clock IRQ9 ACPI functions used for power management IRQ10 Available IRQ11 Available IRQ12 PS 2 mouse port unless the mouse is disabled through the System Setup program IRQ13 Math coprocessor IRQ14 IDE optical drive controller IRQ15 Available ...

Page 23: ...t or save test results l Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached l View help messages that briefly describe each test and its parameters l View status messages that inform you if tests are completed successfully l View error messages that inform you of problems encountered during testing When to Use the System Diagnostics ...

Page 24: ... checked runs only the quick tests on the device Extended tests will not run when you select this option l Show Ending Timestamp When checked time stamps the test log l Test Iterations Selects the number of times the test is run l Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide in...

Page 25: ...wer Problems Checking the Equipment Troubleshooting Basic I O Functions Troubleshooting a NIC Responding to a Systems Management Software Alert Message Opening the System Closing the System Inside the System Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting a Power Supply Troubleshooting System Cooling Problems Troubleshooting System M...

Page 26: ...nning System Diagnostics If the tests run successfully the problem is not related to video hardware See Finding Software Solutions If the tests fail see Getting Help Troubleshooting the Keyboard Problem l System message indicates a problem with the keyboard l Keyboard is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Runni...

Page 27: ...is disabled See Using the System Setup Program in your User s Guide 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully but the problem per...

Page 28: ...lved replace the interface cable 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved replace the USB device If the problem persists see Getting Help Troubleshooting a Non USB Parallel Printer Problem l Parallel printer is not operating properly l Parallel printer interface cable is faulty Action 1 ...

Page 29: ...s are bound See the NIC s documentation 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your User s Guide Responding to a Systems Management Software Alert Message Systems manag...

Page 30: ...cing the Cover 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or loose parts are left inside the system 3 Fit the cover on the side of the system and slide the cover backward 4 Tighten the cover thumbscrew to secure the cover Installing the Bezel To install the bezel align the hooks at the bottom of the bezel swing the top of the bezel toward the syste...

Page 31: ...nstalled in the system See Removing Memory Modules in Installing System Components 5 Remove the processor from the system See Removing the Processor in Installing System Components 6 Let the system dry thoroughly for at least 24 hours 7 Replace the processor memory modules and expansion cards See Installing a Processor Installing Memory Modules and Installing an Expansion Card in Installing System...

Page 32: ...Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery in Installing System Components If the problem is not resolved by replacing the battery see Getting Help ...

Page 33: ...ropriate diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Open the system See Opening the System 3 Locate the fan referenced by the systems management software or diagnostics See Figure A 3 for the relative location of each fan Ensure that the fan power cables are securely connected to the fan power connectors on the system board See Figure A 3 for the loc...

Page 34: ... socket DIMM1_B d Close the system See Closing the System e Reconnect the system to the electrical outlet and turn on the system and attached peripherals f If there is no memory related beep code the memory module is not faulty If the beep code reoccurs the memory module is faulty and should be replaced 7 Perform the following steps a Turn off the system and attached peripherals and disconnect the...

Page 35: ...d the diskette drive is configured correctly See Using the System Setup Program in your User s Guide 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening the System 5 Ensure that the diskette drive interfa...

Page 36: ...he problem is not resolved see Getting Help Troubleshooting an Optical Drive Problem l System cannot read data from a CD l Optical drive indicator does not blink during boot Action 1 Try using a different CD that you know works properly 2 Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program in your User s Guide 3 Run the appropriat...

Page 37: ...ipherals and disconnect the system from the electrical outlet 9 Open the system See Opening the System 10 Check that the SCSI controller card is firmly seated in its connector See Installing an Expansion Card in Installing System Components 11 Close the system See Closing the System 12 Reconnect the system to the electrical outlet and turn on the system including attached peripherals 13 If the pro...

Page 38: ... bay the drive carrier could have intermittent problems Replace the drive carrier See Hot Plug SCSI Hard Drives or Front Access SCSI Hard Drives Non Hot Plug in Installing Drives If the problem persists the SCSI backplane board has a defective connector See Getting Help 10 Check the SCSI cable connections inside the system a Turn off the system including any attached peripherals and disconnect the...

Page 39: ...s configured and connected properly See Configuring the Boot Drive in Installing Drives 11 Ensure that a power cable is properly connected to the drive 12 Ensure that the controller card is installed correctly 13 Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate See the documentation for the hard drive 14 Install...

Page 40: ...sts see Getting Help Troubleshooting a SATA Hard Drive in a RAID Configuration Problem l Device driver error l Damaged or improperly connected hard drive cables Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Restart your system and enter the RAID configuration utility See the RAID controller documentation 3 Ensure ...

Page 41: ... the System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Ensure that the controller card is firmly seated in its connector See Installing an Expansion Card in Installing System Components 5 Ensure that the appropriate cables are firmly connected to their corresponding connectors on the con...

Page 42: ...ts fail see Getting Help 13 For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Reinstall one of the expansion cards See Installing an Expansion Card d Close the system See Closing the System e Run the appropriate diagnostic test If th...

Page 43: ... system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening the System 10 Replace the processor with another processor of the same capacity See Processor in Installing System Components 11 Close the system See Closing the System 12 Run the appropriate online diagnostic test If the tests complete successfully replace the processor See Getting ...

Page 44: ...s and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Disconnect the power cables and hard drive interface cable connectors from the SCSI backplane if applicable or hard drives 6 Press the shroud release tab on the b...

Page 45: ...fan l Back system fan Removing the Front System Fan Figure 6 2 illustrates the front system fan inside the system and the fan cable routing hole in the expansion card guide bracket 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4...

Page 46: ...cable through the routing hole in the expansion card guide bracket See Figure 6 2 4 Connect the fan cable connector to the FRONT_FAN connector on the system board 5 Install the cover See Replacing the Cover in Troubleshooting Your System 6 Stand the system upright 7 Install the bezel See Installing the Bezel in Troubleshooting Your System 8 Reconnect the system to its electrical outlet and turn th...

Page 47: ...he tabs on the fan bracket with the mounting holes in the back panel and slide the fan assembly toward the power supply about 0 6 cm 0 25 inch until the fan bracket release tab snaps into place See Figure 6 4 2 Connect the fan cable to the BACK_FAN connector on the system board To identify system board connectors see Figure A 3 3 Install the cooling shroud See Installing the Cooling Shroud 4 Insta...

Page 48: ...drive if applicable l Optical drive if applicable l Tape backup drive if applicable 6 Remove the cooling shroud See Removing the Cooling Shroud 7 Remove the four screws securing the power supply to the back panel See Figure 6 5 Figure 6 5 Removing the Power Supply 8 Slide the power supply toward the front of the system and then lift the power supply up and out of the system Replacing the Power Sup...

Page 49: ...lots are configured as follows Slots 1 and 2 are x1 lane width PCI Express expansion slots Slots 3 and 4 are 3 3 V 64 bit 100 MHz PCI X expansion slots 133 MHz cards installed in these slots will run at 100 MHz Slot 5 is a 5 V 32 bit 33 MHz legacy PCI expansion slot Figure 6 6 shows the relative locations of the expansion card slots Figure 6 6 Expansion Slots Installing an Expansion Card 1 Unpack ...

Page 50: ... required for the card as described in the documentation for the card Figure 6 7 Removing and Installing an Expansion Card Removing an Expansion Card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing ...

Page 51: ...igurations Installing Memory Modules 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Remove the cooling shroud See Removing the Cooling Shroud 6 Locate the...

Page 52: ...ould have already changed the value to reflect the newly installed memory 17 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 16 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 18 Run the system memory test in the system diagnostics See Running the System Diagnostics Removing Memory ...

Page 53: ...ving the Cover in Troubleshooting Your System 5 Remove the cooling shroud See Removing the Cooling Shroud 6 Remove the heat sink See Figure 6 9 a Open one securing clip by pressing the end of the clip down and away from the retention until it clears the securing tab on the retention module and then lift the clip up b Repeat step a for the remaining securing clip c Rotate the heat sink slightly and...

Page 54: ...essor Installing a Processor 1 Unpack the new processor and heat sink 2 Ensure that the processor socket release lever is in the fully open position 3 Align the pin 1 corners of the processor and socket See Figure 6 10 CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE You mu...

Page 55: ... system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program A message similar to the following appears One 2 3 GHz Processor Processor Bus 533 MHz L2 cache 256 KB Advanced 17 Confirm that the top line of the system data area in the System Setup program correctly identifies the installed processor See Using th...

Page 56: ...urn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the bezel See Removing the Bezel in Troubleshooting Your System 4 Lay the system on its right side 5 Remove the cover See Removing the Cover in Troubleshooting Your System 6 Remove the system battery See Figure A 3 for the battery socket location on the system board a Pull the latch ...

Page 57: ...up program to confirm that the battery operates properly 13 From the main screen select System Time to enter the correct time and date 14 Re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 15 To test the newly installed battery see Troubleshooting the System Battery in Troubleshooting Your System Back to Cont...

Page 58: ...wire in the cable connects to pin 1 in the connectors on both ends When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable Drive Cable Configurations Your system can accommodate many different drive configurations each with specific cable requirements Table 7 1 shows the cable requirements for common drive configuratio...

Page 59: ...e the chassis drive insert see Figure 7 1 a Press both sides of the insert to loosen the tabs on the insert b Pull the insert out of the chassis Figure 7 1 Removing the Front Panel Drive Inserts Installing the Front Panel Drive Inserts 1 Install the chassis drive insert by sliding the insert into the chassis until tabs on the side of the insert snap into place See Figure 7 1 2 Install the bezel dr...

Page 60: ...n For instructions see the documentation that accompanied the drive 2 Slide the diskette drive into the externally accessible drive bay 3 Install the two screws that secure the diskette drive in the drive bay See Figure 7 2 4 Connect the power cable and the interface cable to the diskette drive See Figure 7 2 5 Install the cover See Replacing the Cover in Troubleshooting Your System 6 Stand the sy...

Page 61: ...e the cover See Removing the Cover in Troubleshooting Your System 6 Remove the cooling shroud See Removing the Cooling Shroud in Installing System Components 7 Remove the front panel inserts for the empty external drive bay See Removing the Front Panel Drive Inserts 8 Slide the drive into the external drive bay 9 Install the screws that secure the drive in the drive bay See Figure 7 3 Figure 7 3 I...

Page 62: ...vice connect the interface cable to the device and to channel A on the SCSI controller card See Figure 7 4 See Figure A 3 to locate the system board connectors Figure 7 4 Connecting a Tape Drive to a SCSI Controller Card 13 Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system 14 Install the cooling shroud See ...

Page 63: ...rn off or reboot your system while the drive is being formatted Doing so can cause a drive failure Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program see Using the System Setup Program in your User s Guide To boot the system from a hard drive or drive array the drive s must be connected to the appropriate...

Page 64: ... Slide the hard drive bay out of the system 8 Remove the drive from the drive bay See Figure 7 5 and Figure 7 6 a Remove the screws that secure the drive in the hard drive bay b Slide the drive out of the drive bay Figure 7 5 Installing or Removing a SATA Hard Drive Figure 7 6 Installing or Removing a Cabled SCSI Hard Drive ...

Page 65: ...tem 4 Connect a power cable to each hard drive See Figure 7 5 and Figure 7 6 5 Connect the hard drive interface cables to each hard drive If you are installing a SATA hard drive connect the SATA interface cable to the hard drives and to the SATA ports on the system board see Figure 7 7 or SATA RAID controller board when available see Figure 7 8 If you are installing a cabled SCSI drive connect the...

Page 66: ...nostics to determine whether the drive operates properly See Running the System Diagnostics If the drive is connected to a SATA RAID controller card see the RAID controller card documentation for information on testing the controller If the drive is connected to a SCSI controller card run the SCSI controller tests and the hard drive tests in the system diagnostics See Running the System Diagnostic...

Page 67: ...e electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Open the hard drive carrier handle See Figure 7 11 4 Insert the hard drive carrier into the drive bay See Figure 7 11 5 Close the hard drive carrier handle to lock it in place NOTICE To prevent data loss you must shut down the system before removing a SCSI drive carrier unless a SCSI RAID controller is c...

Page 68: ...hooting Your System 2 Take the hard drive offline and wait until the hard drive indicator codes on the drive carrier signal that the drive can be removed safely See Table 2 3 for a list of hard drive indicator codes If the drive has been online the drive status indicator will blink green 2 times per second as the drive is powered down When all indicators are off the drive is ready for removal See ...

Page 69: ...its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Remove the cooling shroud See Removing the Cooling Shroud in Installing System Components 6 Disconnect the SATA or SCSI interface cables from the hard drives 7 Disconnect the wiring harness from power cable connector P3 8 Remove the hard drive bay from the system See Figure 7 6 a Loosen the four screws that s...

Page 70: ...connector on the backplane See Figure 7 12 and Figure 7 13 16 Install the cover See Replacing the Cover in Troubleshooting Your System 17 Stand the system upright 18 Install the SCSI drives into the hard drive bay See Figure 7 11 19 Install the bezel See Installing the Bezel in Troubleshooting Your System 20 Reconnect the system to its electrical outlet and turn the system on including any attache...

Page 71: ...l countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You ...

Page 72: ...stics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem wi...

Page 73: ...m l support dell com technical support l premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below When you need to contact Dell use the electronic addresses telephone numbers and codes provided i...

Page 74: ...com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Suppor...

Page 75: ...58 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2572 Large Co...

Page 76: ...nts Customer Care 06103 766 9555 Switchboard 06103 766 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 8...

Page 77: ...Latitude 81 44 556 3894 Technical Support PDAs projectors printers routers toll free 0120 981 690 Technical Support outside of Japan PDAs projectors printers routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3...

Page 78: ... Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 0...

Page 79: ... 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709...

Page 80: ...E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support direct and general 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care ...

Page 81: ...and Peripherals Sales toll free 1 800 671 3355 Spare Parts Sales toll free 1 800 357 3355 Extended Service and Warranty Sales toll free 1 800 247 4618 Fax toll free 1 800 727 8320 Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 ...

Page 82: ... PowerVault Dell OpenManage Dimension Inspiron OptiPlex Latitude Dell Precision PowerApp PowerConnect and DellNet are trademarks of Dell Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Back to Contents Page NOT...

Page 83: ...over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example Jumper A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins...

Page 84: ...rd feature is disabled NVRAM_CLR default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot jumpered unjumpered Connector Description 12V power supply connector BATTERY Connector for the 3 0 V coin battery DAUGHTER_CONN1 Connector for the daughter card DIMMn_ x Memory modules 4 FAN Power connector for the fans FRONT_P...

Page 85: ... removed However before you assign a new system and or setup password you must install the jumper plug 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system 8 Install the password jumper plug See Figure A 2 to locate the password jumper on the system board 9 Close the system reconnect the system to the electrical outlet and ...

Page 86: ...reconfigure the hardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 and Figure B 2 illustrate the connectors on the system front and back panels Figure B 1 Front Panel I O Connectors Figure B 2 Back Panel I O Connectors Table B 1 shows the icons used to label the connectors on the system Table B 1 I O Connector Icons Serial Conne...

Page 87: ...B 3 defines the pin assignments for these connectors Figure B 4 PS 2 Compatible Keyboard and Mouse Connector Pin Numbers Table B 3 Keyboard and Mouse Connector Pin Assignments Video Connector You can attach a VGA compatible monitor to the system s integrated video controller using a 15 pin high density D subminiature connector Figure B 5 illustrates the pin numbers for the video connector and Tabl...

Page 88: ... B 6 defines the pin assignments for the connectors Figure B 7 NIC Connector NOTE Installing a video card automatically disables the system s integrated video controller Pin Signal I O Definition 1 RED O Red video 2 GREEN O Green video 3 BLUE O Blue video 4 NC N A No connection 5 8 10 GND N A Signal ground 9 VCC N A Vcc 11 NC N A No connection 12 DDC data out O Monitor detect data 13 HSYNC O Horiz...

Page 89: ... RJ45 compatible plug Observe the following cabling restrictions l Use Category 5 or greater wiring and connectors l Do not exceed a cable run length from a workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard Back to Contents Page Pin Signal I O Definition 1 TD O Data out 2 TD O Data ...

Page 90: ......

Page 91: ...ally setting up your system l The User s Guide provides information about system features and technical specifications l CDs included with your system provide documentation and tools for configuring and managing your system l Systems management software documentation describes the features requirements installation and basic operation of the software l Operating system documentation describes how ...

Page 92: ...ge The system indicators and features are illustrated in this section Front Panel Features Figure 2 1 shows the controls indicators and connectors located behind the optional bezel on the front panel To remove the optional bezel and access the front panel press the latch at the left end of the bezel See Opening the System in Troubleshooting Your System for detailed instructions on removing the bez...

Page 93: ... 2 0 compliant devices to the system Video connector Connects a monitor to the system Power on indicator Power button The power button turns system power off and on NOTICE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system can perform an orderly shutdown before power is turned off If the power button is pressed for more than 4 ...

Page 94: ...e BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If the problem persists see Getting Help Caution NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed Check the System Setup configuration settings See Using the System Setup Program in your User s Guide Remove the NVRAM_CLR jumper See Figure A 2 for jumper locations Data error The diskette ...

Page 95: ... device available The system cannot find the diskette or hard drive If the diskette drive is your boot device ensure that a bootable disk is in the drive If the hard drive is your boot device ensure that the hard drive is installed properly seated and partitioned as a boot device Enter the System Setup program and verify the boot sequence information See your User s Guide for details No boot secto...

Page 96: ... Program in your User s Guide Sector not found Seek error Seek operation failed Faulty diskette or hard drive See Troubleshooting a USB Device Troubleshooting SATA Hard Drives or Troubleshooting SCSI Hard Drives in Troubleshooting Your System for the appropriate drive installed in your system Shutdown failure Shutdown test failure Ensure that all memory modules are properly installed See Troublesh...

Page 97: ...shooting a USB Device in Troubleshooting Your System No memory modules detected See Troubleshooting System Memory in Troubleshooting Your System System board failure See Getting Help Memory configuration error See Troubleshooting System Memory in Troubleshooting Your System Possible system board resource and or system board hardware failure See Troubleshooting IRQ Assignment Conflicts in Troublesh...

Page 98: ...ilure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure 1 4 4 Software NMI port test failure 2 1 1 through 2 4 4 Bit failure in the first 64 KB of main memory 3 1 1 Slave DMA register failure Faulty system board See Getting Help 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loadin...

Page 99: ...ning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Baseboard Management Controller Messages The Baseboard Management Controller BMC enables you to configure monitor and recover systems remotely BMC uses the system s serial port and integrated NIC1 to support fault logging and SNMP alerting For additional i...

Page 100: ...t or save test results l Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached l View help messages that briefly describe each test and its parameters l View status messages that inform you if tests are completed successfully l View error messages that inform you of problems encountered during testing When to Use the System Diagnostics ...

Page 101: ... checked runs only the quick tests on the device Extended tests will not run when you select this option l Show Ending Timestamp When checked time stamps the test log l Test Iterations Selects the number of times the test is run l Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide in...

Page 102: ...stem such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for CAUTION Only trained service technicians are authorized to remove the system cove...

Page 103: ...oard and mouse connectors are disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 3 Check the system and power connections to the monitor 4 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully the problem is not related to vide...

Page 104: ...e the mouse and its cable for signs of damage 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help If the problem is not resolved see Getting Help Troubleshooting Basic I O Functions Problem l Error message indicates a problem with a serial port l Device connected to a serial port is not operating properly Action 1 Enter the System Setup...

Page 105: ...tem Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 If possible swap ...

Page 106: ...ical system voltages and temperatures fans and hard drives in the system Alert messages appear in the Alert Log window For information about the Alert Log window see the systems management software documentation Inside the System In Figure 4 1 the bezel and system cover are removed to provide an interior view of the system Figure 4 1 Inside the System The system board holds the system s control ci...

Page 107: ...over on both sides 6 Carefully lift the cover away from the system Figure 4 3 Installing and Removing the System Cover Closing the System 1 Ensure that you did not leave tools or parts inside the system 2 Place the cover over the sides of the chassis and slide the cover forward 3 Tighten the thumbscrew at the back of the system to secure the cover See Figure 4 3 4 Replace the system in the rack an...

Page 108: ...or Diagnostics in Running the System Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System Problem l System was dropped or damaged Action 1 Open the system See Opening the System 2 Ensure that the following components are properly installed l Expansion cards l Power supplies l Fans 3 Ensure that all cables are properly connected 4 Close the system See Closing the System C...

Page 109: ...and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Ensure that the power supply is properly installed by removing and reinstalling it See Power Supply in Installing System Components If the problem persists remove the faulty power supply See Removing the Power Supply in Installing System Components 5 Install a new power supply S...

Page 110: ... properly close the system See Closing the System If the replacement fan does not operate see Getting Help Troubleshooting System Memory Problem l Faulty memory module l Faulty system board Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics CAUTION Only trained service technicians are authorized to remove the system cover an...

Page 111: ...e system See Opening the System c Swap the memory modules in bank 1 with another bank of the same capacity See Installing Memory Modules in Installing System Components d Close the system See Closing the System e Reconnect the system to its electrical outlet and turn on the system and attached peripherals f As the system boots observe the monitor screen and the indicators on the keyboard 12 Perfor...

Page 112: ...the hard drive interface cable is properly connected between the drive and the controller card See the documentation supplied with the controller card 8 If the hard drive is the boot drive ensure that the drive is configured and connected properly See Configuring the Boot Drive in Installing Drives 9 Ensure that a power cable is properly connected to the drive 10 Ensure that the hard drive is conf...

Page 113: ...ot Drive in Installing Drives 7 Ensure that the power cable is properly connected to the drive 8 Close the system See Closing the System 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 10 Format and partition the hard drive See the operating system documentation 11 If possible restore the files to the drive If the problem persists see Getting Help Tr...

Page 114: ...ove the bezel See Figure 4 2 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening the System 5 Ensure that the controller card is firmly seated in its connector See Installing an Expansion Card in Installing System Components 6 Ensure that the appropriate cables are firmly connected to their corresponding connectors on th...

Page 115: ...mponents 10 Close the system See Closing the System 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 12 Run the appropriate online diagnostic test If the tests fail see Getting Help 13 For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical ...

Page 116: ...sor in Installing System Components 5 Close the system See Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Back to Contents Page CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedu...

Page 117: ...y The shroud also directs air flow to the expansion cards and system memory Removing the Cooling Shroud 1 Open the system See Opening the System in Troubleshooting Your System 2 While grasping the cooling shroud press the release latch and lift the shroud away from the fan assembly See Figure 5 1 3 Remove the cooling shroud Figure 5 1 Installing and Removing the Cooling Shroud CAUTION Only trained...

Page 118: ... battery socket See Figure 5 2 7 Push the new battery into the battery socket as shown in Figure 5 2 Figure 5 2 Replacing the Battery 8 Reinstall the riser card See Installing the Riser Card 9 Install the cooling shroud See Installing the Cooling Shroud 10 Close the system See Closing the System in Troubleshooting Your System 11 Enter the System Setup program to confirm that the battery operates p...

Page 119: ...securing posts and out of the chassis See Figure 5 3 Figure 5 3 Installing and Removing the Fan Assembly Installing the Fan Assembly 1 Align the holes in the fan assembly with the two fan assembly securing posts See Figure 5 3 2 Lower the fan assembly until the release levers snap onto the securing posts 3 Route the cables in the fan assembly cable tray See Figure 5 3 4 Reconnect the hard drive 1 ...

Page 120: ... of the system align the fan module alignment hole with the alignment pin on the chassis See Figure 5 4 2 Install the PCI fan module against the tab and atop the alignment pin on the system chassis 3 Reconnect the fan module s power cable to the connector on the fan assembly or daughter card 4 Close the system See Closing the System in Troubleshooting Your System Power Supply The system supports a...

Page 121: ...ard drive cable harness b P2 to the system board connector 12V c P1 to the system board connector PWR_CONN 4 Close the system See Closing the System in Troubleshooting Your System Expansion Cards The system is available with an optional PCIe riser card or PCI X PCIe riser card The PCIe riser card provides one PCIe x4 lane expansion slot and one PCIe x8 lane expansion slot and the PCI X PCIe riser ...

Page 122: ...s are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTE Keep this bracket if you need to remove the expansion card Filler brackets must be installed over empty expa...

Page 123: ...ng an Expansion Card 4 Close the system See Closing the System in Troubleshooting Your System System Memory The four memory module sockets are located on the system board adjacent to the power supply and can accommodate 256 MB to 8 GB of unbuffered ECC PC 3200 DDR2 533 memory See Figure A 3 for the location of the memory module sockets You can upgrade the system memory by installing combinations o...

Page 124: ...be inserted into the socket 4 Align the memory module s edge connector with the alignment keys of the memory module socket and insert the memory module in the socket 5 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory m...

Page 125: ...rocessor to take advantage of future options in speed and functionality The processor and its associated internal cache memory are contained in a pin grid array PGA package that is installed in a ZIF socket on the system board Replacing the Processor 1 Open the system See Opening the System in Troubleshooting Your System CAUTION Only trained service technicians are authorized to remove the system ...

Page 126: ...rd to the fully open position See Figure 5 10 8 Open the processor cover See Figure 5 10 9 Lift the processor vertically out of the socket Leave the processor cover and release lever in the open position so that the socket is ready for the new processor See Figure 5 10 Figure 5 10 Installing and Removing the Processor 10 Unpack the new processor and heat sink 11 Ensure that the processor socket re...

Page 127: ...hroud 18 Close the system See Closing the System in Troubleshooting Your System As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program 19 Press F2 to enter the System Setup program and check that the processor information matches the new system configuration See your User s Guide for instructions a...

Page 128: ... secure the interposer card to the hard drive 0 carrier See Figure 6 1 4 Disconnect the interposer card from the optical drive 5 Press the bracket release lever that secures the optical drive to the hard drive 0 carrier See Figure 6 1 6 Lift and tilt the optical drive up and out of the bracket as shown in Figure 6 1 Figure 6 1 Removing and Installing the Optional Optical Drive Installing the Optic...

Page 129: ...hase for information on disabling termination Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program See Using the System Setup Program in your User s Guide To boot the system from a hard drive or drive array the drive s must be connected to the appropriate controller l To boot from a single SATA hard drive t...

Page 130: ... card connectors The interface cables for SCSI hard drives are connected to a controller card 4 Loosen the captive screw that secures the hard drive carrier to the chassis See Figure 6 2 5 Slide the hard drive carrier backward and lift the carrier out of the chassis Figure 6 2 Removing the Hard Drive Carrier 6 Using a 2 Phillips screwdriver remove the four screws that secure the hard drive to the ...

Page 131: ...he interface cables for SCSI hard drives are connected to a SCSI controller card 7 Install the CD drive Install the CD drive if you are removing hard drive 0 See Installing the Optical Drive 8 Close the system See Closing the System in Troubleshooting Your System Installing a SCSI Controller Card See Installing an Expansion Card in Installing System Components for general instructions about instal...

Page 132: ...Back to Contents Page ...

Page 133: ... 7 1 4 Carefully lift the back of the control panel assembly to clear the chassis mounting studs and remove the assembly from the system Figure 7 1 Removing the Control Panel Assembly Installing the Control Panel Assembly CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Pro...

Page 134: ...aughter Card 1 Slide the daughter card into the connector on the edge of the system board See Figure 7 2 2 Using a 2 Phillips screwdriver install the screw that secures the daughter card to the chassis See Figure 7 2 3 Connect the optical drive control panel and SATA cables and connect the PCI fan cable if applicable See Figure 7 2 4 Close the system See Closing the System in Troubleshooting Your ...

Page 135: ...rom the controller card b If SATA hard drives are installed disconnect the interface cable from the SATA_0 and SATA_1 connectors on the daughter card See Figure A 3 9 Remove all PCI expansion cards installed on the riser card See Removing an Expansion Card in Installing System Components 10 Remove the riser card See Removing the Riser Card in Installing System Components 11 Disconnect the chassis ...

Page 136: ...d drives are installed connect the interface cable to the PCI controller card b If SATA hard drives are installed connect the interface cable to the SATA_0 and SATA_1 connectors on the daughter card See Figure A 3 12 Install the processor and heat sink See Replacing the Processor in Installing System Components 13 Install the memory modules See Installing Memory Modules in Installing System Compon...

Page 137: ...17 Close the system See Closing the System in Troubleshooting Your System Back to Contents Page ...

Page 138: ...l countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You ...

Page 139: ...stics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem wi...

Page 140: ... government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE In certain countries technical support specific to Dell Inspiron XPS computers is available at a separate telephone number listed for participating countries If you do not see a telephone nu...

Page 141: ...08 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0...

Page 142: ... projectors PDAs switches routers and so on toll free 800 858 2920 Technical Support printers toll free 800 858 2311 Customer Care toll free 800 858 2060 Customer Care Fax 592 818 1308 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Larg...

Page 143: ...gen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for Inspiron XPS computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 ...

Page 144: ...nly 1 800 682 3639 Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers toll free 0120 198 498 Technical Support outside of Japan servers 81 44 556 4162 Technical Support Dimension and Inspiron toll free 0120 198 226 Technical Support outside of Japan Dimension and Inspiron 81 44 520 1435 Technical Support Dell Precision Op...

Page 145: ...ternational Access Code 00 Country Code 52 Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Cod...

Page 146: ...on and Electronics and Accessories toll free 1800 394 7430 Technical Support OptiPlex Latitude and Dell Precision toll free 1800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 394 7478 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 1 800 394 7412 Corporate Sales toll free 1 800 394 7419 Slovakia Prague International Access Code 0...

Page 147: ...e support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Service Penang Malaysia 604 633 4949 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Suppor...

Page 148: ...ical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Software and Peripherals Sales toll free 1 800 671 3355 ...

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Dell PowerEdge 850, Installation And Troubleshooting Manual

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