Dell POWEREDGE 4300 Service Manual Download Page 3

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System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Accessing the Interior of the System . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Advanced Expansion Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Video Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Integrated SCSI Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

SCSI Hard-Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

SCSI Configuration Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

SCSI ID Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Device Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

PSPB and System Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

System Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

PSPB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Pin Assignments for the PSPB Power Connectors . . . . . . . . . . . . 1-12

System Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

SCSI Backplane Board Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

System Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Interrupt Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

DMA Channel Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

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Initial User Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

External Visual Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Observing the Boot Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Internal Visual Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Eliminating Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Running the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Summary of Contents for POWEREDGE 4300

Page 1: ...ZZZ GHOO FRP HOO 3RZHU GJH 6 VWHPV 6 59 0 18 ...

Page 2: ...egistered trademarks and Dell OpenManage is a trademark of Dell Computer Corporation IBM is a registered trademark of International Business Machines Corporation Intel and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Comp...

Page 3: ...ystem Power Supplies 1 9 System Power Supplies 1 10 PSPB 1 10 Pin Assignments for the PSPB Power Connectors 1 12 System Board Layout 1 15 SCSI Backplane Board Layouts 1 16 System Board Jumpers 1 17 Interrupt Assignments 1 18 DMA Channel Assignments 1 19 Technical Specifications 1 20 KDSWHU DVLF 7URXEOHVKRRWLQJ Initial User Contact 2 1 External Visual Inspection 2 2 Observing the Boot Routine 2 3 I...

Page 4: ...the External Drive Cage 4 8 5 25 and 3 5 Inch Drives 4 9 Hard Disk Drives in External Bay 4 11 Hard Disk Drives 4 12 SCSI Backplane Board 4 14 System Power Supply 4 16 System Power Supply and PSPB Upgrade 4 17 Power Supply Paralleling Board 4 21 System Cooling Fans 4 22 Three Fan Assembly 4 23 Fan Power Cable Bundle 4 24 Drive Fan 4 24 System Board Fans 4 25 System Board Components 4 26 Expansion ...

Page 5: ...17 Figure 4 1 Computer Cover Removal 4 3 Figure 4 2 Front Bezel Removal 4 4 Figure 4 3 Control Panel Assembly Removal 4 5 Figure 4 4 Drive Hardware 4 6 Figure 4 5 Front Panel Inserts 4 7 Figure 4 6 Externally Accessible Drive Removal 4 9 Figure 4 7 Drive Mounting Rail Removal Example 4 10 Figure 4 8 Hard Disk Drives in External Bay 4 11 Figure 4 9 Hard Disk Drive Removal 4 12 Figure 4 10 SCSI Back...

Page 6: ...igure 4 31 System Board Assembly Removal 4 35 Figure 4 32 System Board Removal 4 36 Figure 4 33 Guide Bracket Assembly Removal 4 37 Figure A 1 System Setup Screens A 2 7DEOHV Table 1 1 DC Voltage and Current Ranges 1 10 Table 1 2 Power Cable Connections From the PSPB 1 11 Table 1 3 Jumper Descriptions 1 18 Table 1 4 Interrupt Assignments 1 18 Table 1 5 DREQ Line Assignments 1 19 Table 1 6 Technica...

Page 7: ...ix ...

Page 8: ...cedures and instructions on using the Dell Diagnostics to test the computer system DUQLQJV DXWLRQV DQG 1RWHV Throughout this manual there may be blocks of text printed in bold type or in italic type These blocks are warnings cautions and notes and they are used as follows 51 1 51 1 LQGLFDWHV WKH SRWHQWLDO IRU ERGLO KDUP DQG SURYLGHV LQVWUXFWLRQV IRU KRZ WR DYRLG WKH SUREOHP 87 21 87 21 LQGLFDWHV H...

Page 9: ...cessor is housed in a single edge contact SEC cartridge heat sink assembly mounted in a guide bracket on the system board allowing for greater heat dissipation The processor has an internal operating frequency of 350 or 400 MHz or a higher speed when available and an external operating frequency of 100 MHz Contact Dell for information about Dell supported microprocessor upgrades 6 VWHP HDWXUHV In ...

Page 10: ...rated Adaptec AIC 7890 Ultra2 LVD SCSI 3 host adapter that sup ports up to six 1 6 inch internal SCSI hard disk drives via a SCSI backplane board and special SCSI hard disk drive carriers NOTE The 1 6 inch drive carriers will accommodate 1 inch drives The SCSI backplane automatically configures SCSI ID numbers and SCSI termination on individual hard disk drives greatly simplifying drive installa t...

Page 11: ...e Dell PowerEdge 6300 and PowerEdge 4300 Systems Rack Instal lation Guide When following the text in this manual assume that the location or direction relative to the computer is as shown in Figure 1 1 Figures 1 2 through 1 4 illustrate front panel back panel and interior features of the PowerEdge 4300 systems LJXUH RPSXWHU 2ULHQWDWLRQ back of computer right side left side front of computer ...

Page 12: ... status indicator hard disk drive keylock diskette drive CD ROM drive fan temperature status indicator parallel port connector serial port 2 connector mouse connector keyboard connector serial port 1 connector video connector server management bus SMB connectors 2 external SCSI connector port 2 expansion slots 6 AC power receptacle optional redundant power supply ...

Page 13: ...UH DFN 5LJKW 6LGH QWHUQDO 9LHZ hard disk drive bays 6 external drive bays 4 SCSI backplane board system board tray latch PCI expansion card support panel microprocessors hard disk drive cooling fan assembly system board fans ...

Page 14: ...he tray open to the first stop position or service position NOTE From the service position if you depress and release the tray latch and pull the tray out again you will come to a second stop position that is used by manufacturing To remove the tray completely from any position depress the latch hold it in and pull the tray out of the chassis LJXUH 2SHQLQJ WKH 6 VWHP RDUG 7UD system board tray SCS...

Page 15: ... smaller capacity DIMMs installed in decreasing sizes toward socket DIMM_D Unbuffered and registered DIMMs cannot be mixed Remove any 64 or 128 MB unbuffered DIMMs before installing 256 MB registered DIMMs DIMMs support the ECC feature which detects memory errors and cor rects single bit memory errors The ECC feature provides more reliable memory and less downtime The ECC feature is built into the...

Page 16: ...deo controller The video subsystem contains 2 MB of SGRAM video memory which is not upgradable Noninterlaced resolutions are 640 x 480 16 7 million colors 800 x 600 16 7 million colors and 1024 x 768 256 colors QWHJUDWHG 6 6 RQWUROOHUV An integrated Adaptec AIC 7890 Ultra2 LVD SCSI 3 host adapter supports up to six 1 or 1 6 inch internal SCSI hard disk drives through a 68 pin connector on the syst...

Page 17: ...he external bays follow the guidelines in the following subsections 6 6 1XPEHUV Each device attached to the Ultra Narrow SCSI host adapter must have a unique SCSI ID number from 0 to 7 When SCSI devices are shipped from Dell the SCSI ID defaults are assigned as follows The integrated Ultra Narrow SCSI host adapter is configured through the BIOS as SCSI ID 7 A SCSI tape drive is configured as SCSI ...

Page 18: ... Therefore when you measure these voltages the DC power connectors must be mated to their PSPB harnesses at the bulkhead and the harnesses must be connected to their corresponding power input connectors on the PSPB The PSPB in turn must be connected as appropriate to the system board SCSI backplane board or external drive bay 363 The PSPB multiplexes input from the power supplies to supply redunda...

Page 19: ...ws the cable connections made from the PSPB LJXUH 3RZHU 6XSSO 3DUDOOHOLQJ RDUG 7DEOH 3RZHU DEOH RQQHFWLRQV URP WKH 363 RQQHFWRU DEOH RQQHFWLRQ PS1_PB1 and PS1_PB2 To the power connector on the first power supply PS2_PB1 and PS2_PB2 To the power connector on the second power supply PS3_PB1 and PS3_PB2 To the power connector on the third power supply system board power cable connector PWR2 system bo...

Page 20: ... measure between 4 75 and 5 25 VDC when the power supply is operating to indicate that all power supply output voltages are within the ranges specified in Table 1 1 LJXUH 363 3RZHU RQQHFWRU 3 5 PWR1 To POWER1 connector on system board PWR2 To POWER2 connector on system board PWR3 Not used FD To diskette drives and other devices in external drive bays HD_B P To POWER connector on SCSI backplane boa...

Page 21: ...9 10 11 12 13 14 12 VDC yellow common black 5 VDC red common black 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 common black 5 VDC red 12 VDC yellow 3 3 VDC orange 3 3 VDC orange 3 3 VDC orange 12 VDC yellow 5 VDC red common black common black common black common black common black common black common black common black common black common black 1 common black 12 VDC yellow common black 5 VDC red ...

Page 22: ...FWRU B 3 1 common black 12 VDC yellow common black 12 VDC yellow 2 3 4 5 6 7 8 3 3 VDC orange common black 12 VDC yellow common black 9 NC_I2C_ALRT gray 5 VDC red common black 5 VDC red 10 11 12 13 14 15 16 NC_I2C_SCL_EXT gray NC_I2C_SDA_EXT gray common black 5 VDC red ...

Page 23: ...DIMM sockets DIMM_A right DIMM_D speed and configuration jumpers fan connectors FAN1 FAN2 front of system board primary microprocessor PROCESSOR 1 ISA connectors ISA5 top and ISA6 primary PCI connectors PCI1 top through PCI4 power input connector POWER1 secondary PCI connectors PCI5 top and PCI6 Ultra2 LVD SCSI connector SCSI1 chassis intrusion switch connector INTRUS2 SCSI backplane board interfa...

Page 24: ...G LQ 3520 RZHYHU LI WKH 6 6 EDFNSODQH ILUPZDUH LV HYHU XSGDWHG WKH XSGDWH LV VWRUHG LQ YRODWLOH 5 0 I SRZHU LV UHPRYHG IURP DQ XSGDWHG EDFN SODQH ERDUG WKH XSGDWH LV ORVW DQG WKH ERDUG UHYHUWV WR LWV RULJLQDO ILUPZDUH LQ 3520 I DW V VWHP VWDUW XS RX UHFHLYH WKH PHVVDJH DUQLQJ LUPZDUH LV RXW RI GDWH SOHDVH XSGDWH HOO UHFRPPHQGV WKDW RX UHIODVK DOO V VWHP ILUPZDUH IURP WKH HOO 6HUYHU VVLVWDQW Ultra2...

Page 25: ...System Overview 1 17 6 VWHP RDUG XPSHUV Figure 1 15 illustrates the location of the system board jumpers and Table 1 3 describes the jumper settings LJXUH 6 VWHP RDUG XPSHUV jumpered unjumpered ...

Page 26: ... Do not install 350MHZ Installed only if the microprocessor s internal speed is 350 MHz 400MHZ Installed only if the microprocessor s internal speed is 400 MHz 450MHZ Installed only if the microprocessor s internal speed is 450 MHz when available RSVD1 Do not install Reserved for future microprocessor speed RSVD2 Do not install Reserved for future microprocessor speed 7DEOH QWHUUXSW VVLJQPHQWV 54 ...

Page 27: ...IRQ14 Available IRQ15 Used by embedded server management functions 7DEOH 5 4 LQH VVLJQPHQWV 5 4 LQH 8VHG YDLODEOH DREQ0 Available DREQ1 Available DREQ2 Generated by super I O controller to initiate DMA cycle for attached diskette drive DREQ3 Available DREQ4 Generated by bus controller chip to activate second DMA controller DREQ5 Available DREQ6 Available DREQ7 Available 7DEOH QWHUUXSW VVLJQPHQWV F...

Page 28: ...th 64 bits Address bus width 32 bits SDQVLRQ XV Bus types PCI and AGP local buses and ISA bus Bus speed AGP 66 67 MHz PCI 33 33 MHz ISA 8 33 MHz Expansion card connectors six 32 bit PCI four full length dedicated and two full length shared and two shared 8 or 16 bit ISA full length slots 6 VWHP ORFNV System clock 100 MHz Diskette communications ports 48 MHz from the system clock SCSI channels two ...

Page 29: ...can be installed in the two option bays to support two addi tional hard disk drives Internally accessible bays six bays for SCSI hard disk drives 3RUWV Externally accessible Serial DTE two 9 pin connectors 16550 compatible Parallel one 25 pin connector bidirectional Video one 15 pin connector VGA compatible PS 2 style keyboard 6 pin mini DIN PS 2 compatible mouse 6 pin mini DIN Server management b...

Page 30: ...een LED on each SCSI drive carrier Drive activity indicator green LED on each SCSI drive carrier Drive failure indicator amber LED on each SCSI drive carrier blinks if drive failure is detected 9LGHR Video type ATI 3D Rage Pro AGP video controller VGA connector Video memory standard 2 MB not upgradable 3RZHU DC power supply Wattage 320 W per supply up to three Voltage 115 V at 60 Hz 230 V at 50 Hz...

Page 31: ... at 3 to 200 Hz for 15 min Storage 0 5 G at 3 to 200 Hz for 15 min Maximum shock Operating six shock pulses in the positive and nega tive x y and z axes at 50 G for 2 ms Storage six shock pulses in the positive and nega tive x y and z axes at 92 G for 2 ms Altitude Operating 16 to 3048 m 50 to 10 000 ft Storage 16 to 10 600 m 50 to 35 000 ft 7DEOH 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG ...

Page 32: ...1 24 Dell PowerEdge 4300 Systems Service Manual ...

Page 33: ...KQLFLDQV DUH DXWKRUL HG WR UHPRYH WKH FRPSXWHU FRYHU DQG DFFHVV DQ RI WKH FRPSRQHQWV LQVLGH WKH FRPSXWHU QLWLDO 8VHU RQWDFW When you first contact a user who has a problem ask the user to describe the problem and the conditions under which it occurs A verbal description can often indicate the cause of a problem or indicate the appropriate troubleshoot ing procedure to use After the user describes ...

Page 34: ...y attached to the proper connectors on the back of the computer For a PS 2 compatible mouse the keyboard and mouse interface cable connectors are identical except for their labels If needed see System Features in Chapter 1 For a serial mouse the mouse interface cable must be firmly attached to one of the serial port connectors and its captive screws must be secure enough to ensure a firm connectio...

Page 35: ... boot the system and while the boot routine is running observe the system for any indications of problems NOTES Most of the steps in this procedure require observation of system functions and indications some of which can occur simultaneously It may be necessary to reboot the system several times to complete all of these steps To perform the following procedure you need a Dell Diagnostics Diskette...

Page 36: ...ates an error condition If the system emits a beep code see Table 3 1 later in this manual System error messages These messages can indicate problems or provide status information If a system error message is displayed see Table 3 2 later in this manual Diskette drive and hard disk drive access indicators These indicators light up in response to data being transferred to or from the drives If eith...

Page 37: ...al visual inspection follow these steps 1 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources 51 1 HIRUH EHJLQQLQJ WR ZRUN LQVLGH WKH FRPSXWHU GLVFRQQHFW WKH SRZHU VXSSO IURP WKH SRZHU VRXUFH DQG WKH SRZHU VXSSO FDEOHV IURP WKH SRZHU VXSSO 2 Remove the computer s right side cover as described in Computer Cover in Chapter 4 51 1 7KH...

Page 38: ... of which must be allocated during installation of the devices Because devices may be installed at different times it is possible that the same resource is assigned to two or more devices Resource conflicts can result in disorderly or erratic system operation or sys tem failure If you suspect that resource conflicts might exist check the system and reassign the resources as necessary For additiona...

Page 39: ...it the Dell Diagnostics Run All Tests Runs all tests for a thorough check of the system Run Quick Tests Runs selected tests from all test groups to quickly locate a failure or to indicate where further testing is needed to isolate a failure Run Specific Tests Tests a particular area or subsystem HWWLQJ HOS If none of the troubleshooting procedures in this chapter or the tests in the Dell Diagnosti...

Page 40: ...2 8 Dell PowerEdge 4300 Systems Service Manual ...

Page 41: ... Running the Dell Diagnostics in the Installation and Troubleshooting Guide 3267 HHS RGHV If the monitor cannot display error messages during the POST the system may emit a series of beeps that identifies the problem or that can help you identify a faulty component or assembly Table 3 1 lists the beep codes that may be generated during the POST Most beep codes indicate a fatal error that pre vents...

Page 42: ...d 1 3 1 Main memory refresh verification failure Remove and reseat the DIMMs If the problem persists replace the DIMMs If the problem still per sists replace the system board 1 3 2 1 3 3 1 3 4 1 4 1 1 4 2 2 1 1 through 2 4 4 No memory installed Chip or data line fail ure in the first 64 KB of main memory Odd even logic fail ure in the first 64 KB of main memory Address line failure in the first 64...

Page 43: ...m board 3 3 4 3 4 1 3 4 2 Screen initialization failure Screen retrace test failure Search for video ROM failure Run the Video test group in the Dell Diagnostics 4 2 1 4 2 2 4 2 3 No timer tick Shutdown failure Gate A20 failure Replace the system board 4 2 4 Unexpected inter rupt in protected mode Ensure that all expansion cards are properly seated and then reboot the system 4 3 1 Faulty or improp...

Page 44: ...ller failure Parallel port test failure defective system board Replace the system board 4 4 3 4 4 4 Math coprocessor failure defective microprocessor Cache test failure defective microprocessor Replace the microprocessor 7DEOH 6 VWHP HHS RGHV FRQWLQXHG RGH DXVH RUUHFWLYH FWLRQ ...

Page 45: ...m or hard disk drive sub system defective system board Replace the system board OHUW 8QEXIIHUHG DQG UHJLV WHUHG 00V FDQQRW EH PL HG Combination of un buffered and registered DIMMs installed Replace one or more DIMMs so that all DIMMs are the same type See Installing DIMMs and Removing DIMMs in Chapter 8 of the system s Installation and Troubleshooting Guide WWDFKPHQW IDLOHG WR UHVSRQG Diskette dri...

Page 46: ...faulty or improperly connected diskette tape drive interface cable or loose power cable Check the diskette tape drive interface cable and power cable connec tions to the drive Replace the diskette drive interface cable LVNHWWH VXE V VWHP UHVHW IDLOHG Faulty diskette tape drive controller defective system board Replace the system board LVNHWWH ZULWH SURWHFWHG Diskette write protect feature activate...

Page 47: ...e system board or loose power cable Check the primary and secondary SCSI configuration settings in the System Setup program Reinstall the hard disk drive Check the interface cable and power cable connections to the backplane board If the problem still persists replace the system board QYDOLG FRQILJXUDWLRQ LQIRUPDWLRQ SOHDVH UXQ 6 783 SURJUDP Incorrect ISA_CLR jumper configura tion incorrect config...

Page 48: ...m board Check the keyboard cable connection Replace the keyboard If the problem persists replace the system board H ERDUG FRQWUROOHU IDLOXUH Defective keyboard mouse controller defective system board Replace the system board H ERDUG GDWD OLQH IDLOXUH H ERDUG VWXFN NH IDLOXUH Loose or improperly connected keyboard cable connector defective keyboard or defective keyboard mouse controller defective s...

Page 49: ...replace the system board 0HPRU DOORFDWLRQ HUURU Faulty application program Restart the application program 0HPRU SDULW LQWHU UXSW DW DGGUHVV Faulty or improperly seated DIMM Remove and reseat the DIMMs If the problem persists replace the DIMMs 0HPRU WHVWV WHUPLQDWHG E NH VWURNH POST memory test terminated by pressing the spacebar No action is required 1R ERRW GHYLFH DYDLODEOH Faulty diskette diske...

Page 50: ...te 1RW PRUH WKDQ 0 RI PHPRU LV DOORZHG ZLWK RQH SRZHU VXSSO Attempted to run system with more than 512 MB of memory and only one power supply Install a PSPB with addi tional power supplies 2QO RQH PLFURSURFHV VRU LV DOORZHG ZLWK RQH SRZHU VXSSO Attempted to run two microproces sors with one power supply Install a PSPB with addi tional power supplies 2QO RQH 5 FRQWUROOHU LV DOORZHG ZLWK RQH SRZHU V...

Page 51: ...power cable Check the diskette tape drive interface cable and power cable connec tions to the diskette drive Replace the diskette tape drive inter face cable Reinstall the hard disk drive Check the interface cable and power cable connec tions to the backplane board 520 EDG FKHFNVXP DGGUHVV Improperly installed or faulty expansion card Reinstall the expansion card s If the problem persists replace ...

Page 52: ...icroprocessor not supported by BIOS Upgrade the BIOS 8QVXSSRUWHG 38 VSHHG SURFHVVRU PLVVLQJ RU WHUPLQDWRU FDUG PLVVLQJ 6 VWHP KDOWHG Wrong microproces sor speed no microprocessor or terminator card installed in one or more of the microprocessor connectors Ensure that each micro processor connector has either a terminator card or a microprocessor installed Ensure only 100 MHz microproces sors are u...

Page 53: ...WRPDWLF PDQDJHPHQW QRWLILFDWLRQ KDV RFFXUUHG The server stopped functioning and called the notification number specified in the DC Console Actions tab The server will reboot if the Reset or Power Cycle option was selected in the Action on Hung Server Notifi cation section of the System Console System tab If nei ther option was selected the sys tem can be reset using the Remote Management fea ture ...

Page 54: ...ilation is adequate check fan connections DQ VHQVRU ZDUQLQJ GHWHFWHG A fan sensor reading on the specified server has exceeded the user settable warning thresholds If possible the chas sis number and fan number are provided Check for a possible blockage of or in adequate ventilation around the fan If the fan is not blocked and ventilation is adequate check fan connections 3RZHU VXSSO GHJUDGHG UHGX...

Page 55: ...ain tain operation This could be the result of a failed power sup ply or too many adapters installed in the system Check to see whether the power supply indicators show a power sup ply failure Make sure that the latch switch on each power supply is enabled Make certain that each connection to the power source is secure This could be a normal condi tion because the default system configuration is n...

Page 56: ...UH A failure has occurred with the system power supply or voltage probe s on the system board If possible the chas sis number and probe number are provided Check the power supply and back plane board connections 9ROWDJH VHQ VRU ZDUQLQJ GHWHFWHG The voltage probe on the backplane board system board or power supply for the specified server has exceeded its warn ing range If possible the chassis numb...

Page 57: ...e system For example in the event of a hard disk drive failure the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern NOTE If you do no...

Page 58: ... status indicators are off Drive being prepared for operation The drive online indicator is on The drive activity light may flash briefly Drive bay empty All three drive status indicators are off Drive predicted failure The drive online indicator is on The drive failure indicator blinks on briefly each second Drive failed The drive online indicator turns off The drive failure indicator blinks off ...

Page 59: ...l procedure in reverse order unless additional information is provided 51 1 7KH SRZHU VXSSOLHV LQ WKLV FRPSXWHU V VWHP SURGXFH KLJK YROWDJHV DQG HQHUJ KD DUGV ZKLFK FDQ FDXVH ERGLO KDUP 2QO WUDLQHG VHUYLFH WHFKQLFLDQV DUH DXWKRUL HG WR UHPRYH WKH FRPSXWHU FRYHU DQG DFFHVV DQ RI WKH FRPSRQHQWV LQVLGH WKH FRPSXWHU 5HFRPPHQGHG 7RROV The PowerEdge 4300 has been designed for greater manual serviceabili...

Page 60: ... computer perform the following steps in the sequence listed 1 Turn off the computer and any attached peripherals 2 Disconnect the computer and any attached peripherals from their power sources to reduce the potential for personal injury 3 Disconnect any communications cables 4 Wear a wrist grounding strap and clip it to any unpainted metal sur face on the computer chassis If a wrist grounding str...

Page 61: ... the unlocked position see Figure 4 1 2 Slide the cover a half inch about a centimeter or so toward the back of the computer and grasp the top of the cover at both ends 3 Lift the cover away from the chassis To replace the cover make sure the keylock is in the unlocked position Fit the cover over the side rail at the bottom of the chassis and slide it closed computer cover keylock ...

Page 62: ...e four tabs along the right edge of the bezel and disengage the three clips on the opposite edge from the chassis see Figure 4 2 3 Rotate the bezel to the left to disengage it To replace the bezel align the three clips on the edge of the bezel with the slots on the chassis and press the bezel into place until the tabs on the oppo site edge of the bezel snap into place clips 3 tabs 4 front bezel ...

Page 63: ... 2 Loosen the thumbscrew securing the control panel assembly to the front of the chassis 3 Slide the control panel assembly to the right or up if system is in rack mount position to disengage the assembly from the chassis hooks NOTE The ribbon cable that attaches to the control panel assembly connects to the PLANAR connector on the SCSI backplane and then continues on to the BACKPLANE connector on...

Page 64: ...n the computer Refer to this figure when you perform any of the procedures in the following subsections LJXUH ULYH DUGZDUH diskette drive interface connector FLOPPY Ultra Narrow SCSI host adapter connector SECONDARY SCSI SCSI CD ROM drive diskette drive DC power cable diskette drive interface cable Ultra Narrow SCSI cable ...

Page 65: ...insert from inside the chassis place the insert into the bay opening and press it into place until the tabs on each end of the insert snap into the latches on the inside of the bezel ORVH 2XW 3DQHOV Metal close out panels that fit into the drive bay openings in the chassis pro vide extra EMI shielding if you are not using the plastic front panel inserts The close out panel for a 1 6 inch bay has a...

Page 66: ...ain horizontal as follows 1 Remove the front panel inserts from the front bezel 2 Reposition the plastic frame surrounding the drive opening in the front bezel a Facing the inside of the front bezel press against the center of the frame with your thumbs until the frame bows sufficiently to loosen the tabs on the sides of the insert Pull the frame out of the bezel b Rotate the frame 90 degrees to m...

Page 67: ...cessible drive bays follow these steps 1 Press the two drive release tabs toward the center of the drive and slide the drive out the front of the bay see Figure 4 6 2 Disconnect the DC power cable and the interface cable from the back of the drive Be sure to record the power connector number and the location of the interface cable connector drive release tabs 2 ...

Page 68: ... Some drives use a 50 pin to 68 pin adapter between the SCSI cable and the drive connector Check the back of the drive for an adapter if one is present remove it and retain it for use on the new drive NOTES When you install a drive install the drive rails and slide the drive into its bay until the rails snap securely into place When you reinstall a SCSI drive set the SCSI address jumpers and the S...

Page 69: ... follows 1 Press inward on the two release tabs on the drive bay insert and pull the insert about one inch out of the external bay 2 Use a flat blade screwdriver to remove the screw that secures the locking bar on the front of the insert and remove the locking bar 3 Open the drive carrier handle to release the carrier and slide the carrier toward you and out of the insert When installing a drive i...

Page 70: ...ystems with a PowerEdge Expandable RAID Controller card refer to the RAID controller documentation for information on preparing the drive for removal When the drive has been powered down wait until the drive status indicators adjacent to the drive bay signal that the drive may be removed safely If the drive has been online the drive status indicators flash sequentially as the drive is powered down...

Page 71: ...ng the four screws two on each side that secure it in the carrier Before installing a new drive set all jumpers and remove termination from the drive When installing the drive raise the carrier handle until it latches to ensure that the drive is fully seated in the backplane board ...

Page 72: ...or of the System in Chapter 1 for instructions 2 Remove the hard disk drives 3 Disconnect all cables from the SCSI backplane board noting where the cables are connected 4 Loosen the thumbscrew on the backplane board see Figure 4 10 5 Slide the backplane board away from the power supply paralleling board PSPB about a quarter inch and lift it off the L shaped mounting tabs on the hard disk drive cag...

Page 73: ...LUPZDUH RQ WKH 6 6 EDFNSODQH LV VWRUHG LQ 3520 RZHYHU LI WKH 6 6 EDFNSODQH ILUPZDUH LV HYHU XSGDWHG WKH XSGDWH LV VWRUHG LQ YRODWLOH 5 0 I SRZHU LV UHPRYHG IURP DQ XSGDWHG EDFN SODQH ERDUG WKH XSGDWH LV ORVW DQG WKH ERDUG UHYHUWV WR LWV RULJLQDO ILUPZDUH LQ 3520 I DW V VWHP VWDUWXS RX UHFHLYH WKH PHVVDJH DUQLQJ LUPZDUH LV RXW RI GDWH SOHDVH XSGDWH HOO UHFRPPHQGV WKDW RX UHIODVK DOO V VWHP ILUPZDUH...

Page 74: ... partially out of its bay and pull the power supply the rest of the way out by the handle When installing a power supply make sure the handle is all the way out at a right angle to the back of the power supply Slide the power supply almost all the way into its bay letting it extend out about a quarter of an inch Rotate the handle back toward the power supply while fitting the two legs of the handl...

Page 75: ...ystem board tray out of the chassis to the service position See Accessing the Interior of the System in Chapter 1 for instructions 3 Disconnect the power cable harness from the POWER connector on the SCSI backplane board from the PWR1 and PWR2 connectors on the sys tem board and from the diskette drive and other drives in the external drive bay see Figure 4 12 When disconnecting the cables from th...

Page 76: ...n tabs on both of the connector mounting posts 7 Install the three Y cables in the PSPB tray To install a cable insert the connector through the opening in the PSPB tray until the retention tabs on the mounting posts lock the connector into place 8 Install the PSPB on the PSPB tray as follows see Figure 4 14 a While holding the PSPB by its edges position the PSPB so that the tabs on the PSPB tray ...

Page 77: ...363 QVWDOODWLRQ RQ WKH 363 7UD 9 Connect the three Y cables to the corresponding three pairs of connectors on the PSPB 10 Reinstall the PSPB tray in the chassis Secure the tray with the screw you removed in step 4 PSPB PSPB tray captive screw ...

Page 78: ... SCSI backplane board see Figure 1 7 and Figure 4 15 13 Attach the system board power cable connectors labeled PWR1 and PWR2 to the corresponding connectors on the PSPB and system board see Figure 1 7 and Figure 4 15 14 If you disconnected any SCSI interface cables in step 5 connect those cables to the system board 15 Slide the system board tray back into the chassis 16 Reinstall the primary power...

Page 79: ...s wall see Figure 4 16 4 Slide the PSPB toward the power supplies about a quarter of an inch until it disengages from the hooked tabs in the chassis wall and lift it out When installing a replacement PSPB position the PSPB against the chassis wall so that the tabs on the chassis wall fit through the corresponding slots in the PSPB slide the PSPB toward the front of the chassis until it is firmly e...

Page 80: ...onsists of three fans mounted in a carrier above the hard disk drive enclosure the system board fan assembly consists of two fans mounted in a carrier on the inner wall of the system board tray see Figure 4 17 The drive fan assembly is hot pluggable and must be replaced as a unit The sys tem board fans are individually hot pluggable hard disk drive fan assembly system board fans 2 ...

Page 81: ...NO WR DYRLG RYHUKHDWLQJ WKH GULYHV Follow these steps to remove a drive fan assembly 1 If replacing the drive fan assembly while the system is running have the new fan assembly ready 2 Lift up on the release latch on the back of the three fan assembly see Fig ure 4 18 and slide the assembly out of the system 3 Slide the replacement assembly into the system making sure that the electrical connector...

Page 82: ...s is not a hot pluggable procedure To replace a faulty fan in a drive fan assembly before storing the assembly for future use follow these steps 1 Remove the faulty fan from the fan carrier by releasing the two retention tabs that secure the fan in the carrier see Figure 4 19 and working the fan out of the carrier 2 Remove the fan s power cable from the carrier s power harness bundle 3 Use the pus...

Page 83: ...e fan Install the guard so that the fan s airflow arrow points away from the guard 2 Slide the system board tray out to the service position See Accessing the Interior of the System in Chapter 1 for instructions 3 On the fan to be replaced disconnect the cable from the extension cable attached to the appropriate fan connector FAN1 or FAN2 on the system board 4 Pull outward on the fan retention tab...

Page 84: ...MM sockets DIMM_A right DIMM_D speed and configuration jumpers fan connectors FAN1 FAN2 front of system board primary microprocessor PROCESSOR 1 ISA connectors ISA5 top and ISA6 primary PCI connectors PCI1 top through PCI4 power input connector POWER1 secondary PCI connectors PCI5 top and PCI6 Ultra2 LVD SCSI connector SCSI1 chassis intrusion switch connector INTRUS2 SCSI backplane board interface...

Page 85: ...ase position see Figure 4 22 2 Squeeze the dual latches on the expansion card access door to open the door exposing the expansion card compartment 3 Record the location of any cables attached to the expansion card you want to remove and then disconnect the cables 87 21 R QRW XVH D WRRO WR IRUFH RSHQ WKH UHOHDVH WDE LQ WKH PLG GOH RI WKH H SDQVLRQ FDUG ODWFK keylock in access door release position ...

Page 86: ...ure 4 23 LJXUH SDQVLRQ DUG 5HPRYDO 5 Release the inner end of the expansion card by pressing outward on the latch at the inner corner of the card 6 Grasp the expansion card by its corners and carefully remove it from the expansion card connector To install an expansion card insert the card firmly into its connector and make sure the securing clips on both ends of the card when applicable are in pl...

Page 87: ...s the microprocessors or the memory module you must remove the interior support panel as follows 1 Loosen the thumbscrews on the left side of the panel see Figure 4 24 2 Rotate the panel outward slightly and lift the hinge side of the panel to clear the tabs from the hinge slot screws 2 support panel ...

Page 88: ...Figure 4 25 Then lift the DIMM away from the socket To replace a DIMM press outward on the securing clips until they snap open see step 1 in Figure 4 26 Align the notches in the DIMM to the crossbars in the socket and press down on the outer edges of the DIMM while pulling up on the securing clips until the clips lock around the ends of the DIMM see step 2 in Figure 4 26 LJXUH 00 QVWDOODWLRQ secur...

Page 89: ...G KHDW VLQN DVVHPEO FDQ JHW H WUHPHO KRW GXULQJ V VWHP RSHUDWLRQV H VXUH WKDW LW KDV KDG VXIILFLHQW WLPH WR FRRO EHIRUH WRXFKLQJ LW 51 1 KHQ KDQGOLQJ WKH 6 FDUWULGJH DQG KHDW VLQN DVVHP EO WDNH FDUH WR DYRLG VKDUS HGJHV RQ WKH KHDW VLQN 1 On the unit to be removed press inward on the two SEC cartridge release latches until they snap into the open position see Figure 4 27 release latches 2 ...

Page 90: ... in the open position orient the new SEC cartridge in the guide bracket assembly as shown in Figure 4 28 and seat it firmly and then snap the release latches back into place Reinstall the two retention pins To install an SEC cartridge where there was none before you will need to remove the installed terminator card see the next subsection Terminator Card NOTE Do not attempt to operate the system w...

Page 91: ...p from the guide bracket assembly Using the thumb and forefinger of each hand pinch the tabs at each end of the clip see Figure 4 29 and then lift the clip straight up 2 Remove the terminator card Hold the card by its edges and lift the card straight up from the guide bracket assembly terminator card guide bracket assembly notch retaining clip tabs 2 ...

Page 92: ... Ctrl Alt Enter to enter the System Setup pro gram and compare the system configuration information with the copy of the system configuration settings youmade in step 1 Restore any system configuration information that was lost while the battery was being replaced NOTE As a result of the power loss while replacing the battery you may lose portions of the current system firmware If after replacing ...

Page 93: ...nd mount ing clips To remove the system board assembly follow these steps 1 Disconnect all cables from the system board Be sure to record where each cable is attached 2 To remove the system board tray first release the tray latch at the lower back corner of the tray see Figure 4 31 and pull the tray open to the service position Then depress the latch again and pull the tray out of the chassis syst...

Page 94: ...rd 3 Remove the system board components you are migrating to the new sys tem board 4 Loosen the thumbscrew securing the system board to the tray see Figure 4 32 5 Slide the system board to the left as shown in Figure 4 32 toward the inner expansion card guide brackets about a half inch to clear the chassis hooks and remove the board If you are replacing the system board install any components you ...

Page 95: ...e system board assembly 2 Remove any terminator card if necessary 3 Remove any SEC cartridge and heat sink assembly if necessary 4 Loosen the four captive nuts that secure the guide bracket assembly to the system board see Figure 4 33 5 Lift up the assembly and remove it from the four threaded posts guide bracket assembly captive nuts 4 threaded posts 4 ...

Page 96: ...4 38 Dell PowerEdge 4300 Systems Service Manual ...

Page 97: ... s Guide To enter the System Setup program follow these steps 1 Turn on or reboot the system 2 Press Ctrl Alt Enter immediately after you see the message 3UHVV WUO OW QWHU IRU 6 VWHP 6HWXS If you wait too long the operating system begins to load into memory the message disappears and you cannot enter the System Setup program Let the system complete the load operation then shut down the system and ...

Page 98: ...HIW RU ULJKW DUURZ NH KDQJHV WDNH HIIHFW LPPHGLDWHO 26 9HUVLRQ XXX 7KLV FDWHJRU VHWV ZKHWKHU NH ERDUG UHODWHG HUURU PHVVDJHV DUH UHSRUWHG DW V VWHP VWDUWXS KDQJHV WDNH HIIHFW DIWHU UHERRW OW 3 QH W 7DE 6KLIW 7DE FKDQJH ILHOGV 7LPH 5HVHUYHG 0HPRU 38 6SHHG 1XP RFN 3URFHVVRU 3URFHVVRU DQ 6SHHG 6 VWHP OHUW 1RQH 0 2Q XOO 6SHHG DXOW H ERDUG UURUV RRW 6HTXHQFH 6FDQ 6HTXHQFH 6 VWHP 3DVVZRUG 3DVVZRUG 6WDWX...

Page 99: ...each processor slot on the system board Fan Speed Sets the fan speed to Full Speed default or Noise Reduced System Alert Sets the system LED to flash when a critical Fault the default or noncritical Warning error threshold is passed Keyboard Errors Enables or disables reporting of keyboard errors during POST Boot Sequence Determines whether system boots from dis kette if present or hard disk drive...

Page 100: ...built in speaker is On default or Off Primary SCSI Secondary SCSI Turns the respective SCSI controllers on or off Selecting On default enables a controller and allows scanning of the devices connected to it allowing the device with the lowest SCSI ID to function as a boot device unless a boot device connected to an enabled controller higher in the scan sequence has already been detected Selecting ...

Page 101: ...front panel indicators 1 4 orientation 1 3 technical specifications 1 20 configuration guidelines SCSI drives 1 9 configuration jumpers descriptions 1 18 locations 1 15 1 17 connectors DC power 1 12 locations 1 15 control panel assembly removal 4 5 DC power connectors 1 12 voltage ranges 1 10 Dell Diagnostics running 2 6 Dell Remote Assistant Card See DRAC DIMMs about 1 2 ECC 1 7 installation 4 30...

Page 102: ...l 4 4 front panel features 1 4 guide bracket assembly removal 4 37 hard disk drives SCSI carrier removal 4 12 configurations 1 8 ID numbers 1 8 hard disk drives SCSI continued indicators 3 17 insert removal 4 11 location 4 6 help getting 2 7 I O connections 1 4 ID numbers for SCSI devices 1 9 indicators front panel 1 4 hard disk drive 3 17 interrupt assignments list of 1 18 ISA expansion cards abo...

Page 103: ...D numbers 1 9 indicator codes 3 17 termination 1 9 SCSI hard disk drives See drives SCSI devices SCSI host adapters integrated Adaptec AIC 7860 1 2 1 8 integrated Adaptec AIC 7890 1 2 1 8 SEC cartridge and heat sink removal 4 31 serial ports connector locations 1 4 server management features 1 2 single edge contact cartridge See SEC 4 31 specifications technical 1 20 subsystems advanced expansion ...

Page 104: ...ot routine observing 2 3 external visual inspection 2 2 initial user contact 2 1 internal visual inspection 2 5 8 user contact initial 2 1 9 video subsystem 1 2 video connector location 1 4 video controller integrated 1 8 visual inspection external 2 2 internal 2 5 ...

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